Atera

4,6 (349)
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Alles-in-één MSP-software voor MSP's en IT-ondersteuningsbedrijven

Over Atera

Atera is specifiek ontworpen voor MSP's en IT-ondersteuningsbedrijven van elke omvang. De software is het enige alles-in-één platform dat bewaking en beheer op afstand (RMM), professional services automation (PSA), cloudgebaseerde externe toegang en geïntegreerde clouddiensten combineert in één eenvoudig te gebruiken platform.

Atera is een modern SaaS-platform, ontstaan in de cloud en ontworpen voor snelle onboarding met een eenvoudige, intuïtieve gebruikerservaring.

Dit product heeft een uniek, transparant en eenvoudig op technici gebaseerd prijsmodel, zonder verborgen kosten en met een onbeperkt aantal bewaakte servers en werkstations.

Het platform levert:
• Krachtige proactieve IT-beheermogelijkheden
• Geïntegreerde CRM- en servicedesk
• Geïntegreerd portfolio van externe clouddiensten
• Krachtige analytische mogelijkheden
• Een uniek, puur SaaS-model met eenvoudige self-service onboarding
• Een simpele en eenvoudig te leren gebruikerservaring
• Betaalbaar en transparant prijsmodel
• Mobiele mogelijkheden

Prijzen vanaf:

US$ 129,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Argentinië, Australië, België, Brazilië, Canada en nog 23 andere

Ondersteunde talen

Duits, Engels, Frans

Prijzen vanaf:

US$ 129,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Afbeeldingen

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Functies

Totaal aantal functies van Atera: 136

  • API
  • Aanmeldingsgegevensbeheer
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Active Directory-integratie (AD)
  • Activiteiten volgen
  • Activiteitendashboard
  • Antivirus
  • Applicatiebeheer
  • Assets volgen
  • Auditbeheer
  • Auditing van problemen
  • Audittrail
  • Authenticatie in twee stappen
  • Automatische back-up
  • Automatische patchcommando's
  • Automatische scans
  • Back-up en herstel
  • Bandbreedtecontrole
  • Baselinemanager
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van problemen
  • Beheer van supporttickets
  • Beleidbeheer
  • Beschikbaarheidsbeheer
  • Bestanden delen
  • Bestandsoverdracht
  • Bewaking
  • CMDB
  • CPU-controle
  • CRM
  • Callcenterbeheer
  • Capaciteitsbeheer
  • Chatten/messaging
  • Compliance bijhouden
  • Compliancebeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Controle en beheer op afstand
  • Controle van goedkeuringsbeheer
  • Controle van virtuele machines
  • Dashboard
  • Diagnostische hulpmiddelen
  • Documentbeheer
  • Documenten opslaan
  • Drempelwaarschuwingen
  • E-mailbeheer
  • E-mailcontrole
  • Eenmalige aanmelding
  • Enquêtes en feedback
  • Factureerbare items bijhouden
  • Factureren
  • Geautomatiseerde routing
  • Gebeurtenislogboeken
  • Gebruikersbeheer
  • Gegevens importeren en exporteren
  • Gegevensvisualisatie
  • Helpdeskbeheer
  • IP-adressen controleren
  • IT-assets bijhouden
  • IT-reporting
  • Implementatiebeheer
  • Incidentenbeheer
  • Integraties van derden
  • Kennisbankbeheer
  • Kennisbeheer
  • Klantenondersteuning
  • Klantenportal
  • Kosten bijhouden
  • Levensduurbeheer van assets
  • Leveranciersbeheer
  • Licentiebeheer
  • Live chatten
  • Maatwerk
  • Meerdere gebruikersaccounts
  • Mobiele toegang
  • Monitoring van webgebruik
  • Netwerkanalyse
  • Netwerkbreed beheer
  • Netwerkcontrole
  • Netwerklocatiebeheer
  • Offertes
  • Onbeheerde toegang
  • Onderhoudsbeheer
  • Onderhoudsplanning
  • Op rollen gebaseerde toestemmingen
  • Overzichtsrapporten
  • Patch testen
  • Patch-prioriteitsstelling
  • Patchbeheer
  • Plannen
  • Prestatie bewaken
  • Prestatiemeetwaarden
  • Probleembeheer
  • Probleemoplossing
  • Projectbeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime bewaking
  • Realtime chatten
  • Realtime data
  • Realtime meldingen
  • Realtime meldingen
  • Realtime rapportage
  • Realtime updates
  • Releasebeheer
  • SSL-beveiliging
  • Saneringsbeheer
  • Scannen op kwetsbaarheden
  • Scherm delen
  • Servercontrole
  • Servicecatalogus
  • Sessieoverdracht
  • Sessies opnemen
  • Simple Network Management Protocol (SNMP)
  • Status bijhouden
  • Taakbeheer
  • Taakplanning
  • Ticketbeheer
  • Tijd en onkosten bijhouden
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Updaten en installeren op afstand
  • Uptimerapportage
  • Veranderingsbeheer
  • Volgen en analyseren van gebruik
  • Voor MSP's
  • Voorraadbeheer
  • Voorstellen genereren
  • Waarschuwingen/Meldingen
  • Waarschuwingen/escalatie
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal

Alternatieven

Zoho CRM

4,3
#1 alternatief voor Atera
Zoho CRM is cloudgebaseerde software voor klantrelatiebeheer die bedrijven van elke omvang helpt deals slimmer, beter...

Auvik

4,6
#2 alternatief voor Atera
De cloudgebaseerde software van Auvik vereenvoudigt en automatiseert het netwerkbeheer. Auvik biedt ondersteuning voor...

Miradore

4,4
#3 alternatief voor Atera
Het Miradore-platform voor het beheer van mobiele apparaten biedt een slimmere manier om Android-, iOS-, macOS- en...

N-central

3,9
#4 alternatief voor Atera
SolarWinds N-central is software voor eindpuntdetectie en -respons die is ontworpen om MSP's (Managed Service Providers)...

Reviews

Totaalscore

4,6 /5
(349)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,3/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,5/5

Heb je Atera al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 349 reviews worden weergegeven
John
John
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Perfect Fit for Many Scenarios

Beoordeeld op 5-8-2022

The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need...

The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Pluspunten

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Minpunten

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Antwoord van Atera

Thank you for your review and for being a loyal Ateran!

Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.

We will definitely let our Support Team know that you've had a great experience - it will make their day

Graham
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Atera, a Strong Contender for anyone starting up an MSP-based business.

Beoordeeld op 18-12-2022

This software allowed me to operate in a computer support business during the last couple of years...

This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Pluspunten

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Minpunten

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Overwogen alternatieven

NinjaOne

Redenen om over te stappen op Atera

I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Antwoord van Atera

Hi Graham,

Thanks for taking the time to leave this detailed review of the Atera platform.

We are very glad that you were drawn in by the pricing model, and that you like how often we release new features.

Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact.

Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future.

We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.

Tim
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great all-in-one integrated MSP/RMM service

Beoordeeld op 14-12-2022

I work with Atera for 12 years now and it is part of my company structure. So my experience is...

I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

Pluspunten

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Minpunten

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Overwogen alternatieven

Groundwork, N-central en MSP Manager

Redenen om over te stappen op Atera

complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Antwoord van Atera

Hi Tim,

Thanks for leaving this great review.

It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform).

We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!

Bhasker
Totaalscore
  • Sector: Computer- en netwerkbeveiliging
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Cost effective product

Beoordeeld op 21-10-2020

Better than our old RMM specially with cost and features that is offered.

Better than our old RMM specially with cost and features that is offered.

Pluspunten

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Minpunten

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Overwogen alternatieven

ManageEngine Endpoint Central

Redenen om voor Atera te kiezen

Solarwinds is expensive and complicated to use.

Overgestapt van

SolarWinds Service Desk

Redenen om over te stappen op Atera

cost wise and we are not deploying to a enterprise level, we are a small scale only.

Antwoord van Atera

Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

Kevin
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The best software for an SMB MSP

Beoordeeld op 9-7-2020

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the...

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Pluspunten

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Minpunten

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

Overwogen alternatieven

N-sight en NinjaOne

Redenen om voor Atera te kiezen

Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me.

Overgestapt van

Naverisk

Redenen om over te stappen op Atera

Ease of use, pricing model.
5 van 349 worden weergegeven Lees alle reviews

Atera - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Atera.

Atera kent de volgende prijsmodellen:

Atera heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Atera ondersteunt de volgende talen:

Duits, Engels, Frans

Atera ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Atera kan worden geïntegreerd met de volgende toepassingen:

Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, GoToAssist, IT Glue, Ninite Pro, QuickBooks Online, ScalePad, Splashtop Remote Support, TeamViewer Remote, Webroot DNS Protection, Xero, Zapier

Atera biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Atera.