Over NCR Silver

NCR Silver® is een tabletgebaseerd verkooppuntsysteem om kleine en middelgrote detailhandelsbedrijven te helpen hun hele bedrijf te beheren, inclusief voorraadbeheer, personeelsbeheer, geconsolideerde rapportage, mobiele POS (Point Of Service) en functionaliteit voor meerdere winkels. NCR Silver integreert met hardware, zodat je een volledig verkooppuntsysteem kunt instellen. Deze cloudgebaseerde zakelijke oplossing is gebruiksvriendelijk en werkt overal, zelfs zonder een wifi-verbinding. NCR Silver® is meer dan een verkooppuntsysteem en helpt bedrijven op een kosteneffectieve manier de verkoop, werknemers en cashflow te controleren met realtime rapporten in de cloud.

Met NCR Silver® kunnen gebruikers meerdere locaties beheren, loyaliteitsprogramma's stimuleren, bulk-e-mail verzenden naar VIP's, content delen op sociale media en rechtstreeks vanuit de backoffice de boekhouding en salarisadministratie integreren.

Inbegrepen bij een NCR Silver®-abonnement is 24-uurs klantenondersteuning en een toegewijde conciërgemedewerker die klaarstaat om de backoffice van de winkel op te zetten, alles up-to-date te houden en te zorgen voor voortdurende assistentie en training.

Prijzen vanaf:

US$ 79,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

US$ 79,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Afbeeldingen

NCR Silver Software - 1
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NCR Silver-video
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Functies

Totaal aantal functies van NCR Silver: 47

  • Aandelenbeheer
  • Aanpasbare categorieën
  • Aparte controles
  • Beheer van cadeaubonnen
  • Beheer van ontvangstbewijzen
  • Btw-beheer
  • Cashbeheer
  • Deelcontroles
  • E-mailmarketing
  • Elektronische betalingen
  • Elektronische handtekening
  • Factureren
  • In- en uitklokken
  • Integratie in de administratie
  • Integratie van sociale media
  • Inventarisatie
  • Kassasystemen voor restaurants
  • Klantenaccounts
  • Klantendatabase
  • Kortingsbeheer
  • Leveringsbeheer
  • Loyaliteitsprogramma
  • Marketing via meerdere kanalen
  • Multilocatie
  • Online bestellen
  • Orderbeheer
  • Personeelsbeheer
  • Prijsbeheer
  • Productcatalogus
  • Promotiebeheer
  • Rapportage en analyse
  • Realtime rapportage
  • Retail POS
  • Retailbeheer
  • Retourbeheer
  • Retouren bijhouden
  • SSL-beveiliging
  • Streepjescodes en tickets scannen
  • Tabellenbeheer
  • Tips beheren
  • Toegangsopties/machtigingen
  • Touchscreen
  • Verkooppunt
  • Verkooprapporten
  • Voorraad bijhouden
  • Voorraadbeheer
  • eCommerce-beheer

Alternatieven

Clover

3,9
#0 alternatief voor NCR Silver
Clover is een alles-in-één platform dat is ontworpen om on- en offline detailhandelaars, restaurants met snelle...

Square for Restaurants

4,2
#1 alternatief voor NCR Silver
Square for Restaurants is een cloudgebaseerde verkooppuntoplossing (POS) met ondersteuning voor restaurantactiviteiten...

Square Point of Sale

4,7
#2 alternatief voor NCR Silver
Square Point of Sale is een POS-oplossing voor Android- en iOS-apparaten met tools voor het beheer van betalingen,...

Aloha EPOS

4,3
#3 alternatief voor NCR Silver
Aloha is een cloudgebaseerde EPOS-oplossing die is ontworpen om bars en restaurants te helpen hun zakelijke levenscyclus...

Reviews

Totaalscore

3,7 /5
(143)
Prijs-kwaliteitverhouding
3,5/5
Functies
3,4/5
Gebruiksgemak
4,1/5
Klantenondersteuning
3,4/5

Heb je NCR Silver al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 143 reviews worden weergegeven
Veeka
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

NCR Silver

Beoordeeld op 20-7-2018

Overall it has been a great experience - we went from writing paper slips for every transaction and...

Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

Pluspunten

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Minpunten

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

Gil
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Good compromise between cost and functionality, and great customer service

Beoordeeld op 23-7-2018

This is a very affordable all-in-one system that lets us track sales, track employee hours and...

This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.

Pluspunten

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

Minpunten

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

John
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

This is a publically traded company NCR No Way...

Beoordeeld op 26-4-2017

They are an awful company. Their support system is a disaster. I don't know how many times I called...

They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....

Pluspunten

We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

Minpunten

When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

Antwoord van NCR Silver

We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us.

As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service.

As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience.

We have sent your comments to our customer care department, which will be reviewing it.

Chris
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

More than a cash register!

Beoordeeld op 24-7-2018

Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience...

Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

Pluspunten

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

Minpunten

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

michael
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Problematic

Beoordeeld op 17-6-2019

Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR...

Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR EMV development lead when I complained about th EMV pad being defective junk last year. The call was very rude and unprofessional.

Pluspunten

Cloud based POS with automated email receipts that also sends out automated coupons for marketing.
Remote inventory management for adding new SKUs and UPCs.

Minpunten

1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only.
2) NO CONTACTLESS PAYMENT FEATURES!
3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.

5 van 143 worden weergegeven Lees alle reviews

NCR Silver - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over NCR Silver.

NCR Silver kent de volgende prijsmodellen:

  • Vanaf: US$ 79,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Niet beschikbaar

NCR Silver heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

NCR Silver ondersteunt de volgende talen:

Engels

NCR Silver ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

NCR Silver kan worden geïntegreerd met de volgende toepassingen:

LevelUp, QuickBooks Online Advanced, Xero

NCR Silver biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor NCR Silver.