Nicereply

Klanttevredenheidsonderzoek, Net Promotor Score en CES 2.0

4,7 /5 (266 review) Schrijf een review!

Nicereply - Overzicht

Wat is Nicereply?

Nicereply is software voor online klanttevredenheidsonderzoek voor het meten van klanttevredenheid (CSAT), Net Promotor Score (NPS) en klantinspanningsscore (CES) per medewerker, team of het gehele bedrijf, waardoor teams de kwaliteit van hun klantenservice kunnen meten en verbeteren.

Merken kunnen klanten op het juiste moment de juiste vraag stellen met merkeigen enquêtes met één klik. Gebruikers kunnen enquêtes aanpassen, aanvullende vragen toevoegen en een enquête-indeling kiezen die bij hun behoeften past. Verzamel beoordelingen bij elke interactie, automatisch na een gebeurtenis of handmatig op elk gewenst moment.

Ontdek inzichten over klanttevredenheid, loyaliteit, belangenbehartiging en meer. Voorspel trends met realtime beoordelingen voor CSAT, CES, en NPS en grafieken. Geef erkenning aan hoogpresterende ondersteuningsmedewerkers met scoreborden en bekijk statistieken in detail per team en medewerker. Hou je vinger aan de pols van de klantervaring met regelmatige rapporten en meldingen die rechtstreeks in een e-mailinbox worden afgeleverd.

Nicereply - Overzicht

Prijzen

Vanaf
US$ 49,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Nicereply - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika, Canada, Verenigd Koninkrijk, Australië, China, India
Ondersteunde talen
Arabisch, Chinees (Traditioneel), Chinees (Vereenvoudigd), Deens, Duits en nog 20 andere, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Tjechisch, Turks, Zweeds

Media

Customer Effort Score works well on every mobile device
Collect CSAT via web browser
Net Promoter Score Survey in your email
Real-time Net Promoter Score ratings
Rating value and comment push to you help desk/crm
Chose the right way to measure customer satisfaction
Integrate with Salesforce
Collect ratings with every interaction, automatically after an event occurs, or manually
Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox
Nicereply-video Schermopname van Nicereply: Customer Effort Score works well on every mobile device Schermopname van Nicereply: Collect CSAT via web browser Schermopname van Nicereply: Net Promoter Score Survey in your email Schermopname van Nicereply: Real-time Net Promoter Score ratings Schermopname van Nicereply: Rating value and comment push to you help desk/crm Schermopname van Nicereply: Chose the right way to measure customer satisfaction Schermopname van Nicereply: Integrate with Salesforce Schermopname van Nicereply: Collect ratings with every interaction, automatically after an event occurs, or manually Schermopname van Nicereply: Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox

Nicereply reviews

Nicereply reviews

Totaalscore
4,7
/
5
Uitstekend
204

Zeer goed
57

Gemiddeld
3

Slecht
2

Erg slecht
0

Prijs-kwaliteitverhouding
4,7
Functies
4,6
Gebruiksgemak
4,7
Klantenondersteuning
4,7
98% heeft deze app aanbevolen
Zach S.

Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.

Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.


Vertalen met Google
Emily M.

Easy to use

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.


Vertalen met Google
Kevin M.

Good idea in theory, but misses the mark when it comes to overall functionality.


Vertalen met Google
Hollie C.

It's not quite there yet, but it's a good tool so far.

Nicereply allows us to see who's responded to our surveys, and follow up on these. Good reporting for CSV exports so we can keep the statistics.
Their support team have come back on a few questions/ queries our team have had so far, so support-wise they're responsive.


Vertalen met Google
Spirit C.

Very Happy They Went Above and Beyond


Vertalen met Google
Zach S.
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 2-7-2018
Bron van de reviewer: Capterra

Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.

Pluspunten

Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts.

Minpunten

As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Emily M.
Sector: Consumentengoederen
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Easy to use

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 14-8-2019
Bron van de reviewer: Capterra

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

Pluspunten

Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze.

Minpunten

Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Kevin M.
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Good idea in theory, but misses the mark when it comes to overall functionality.

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 2-7-2018
Bron van de reviewer: Capterra

Pluspunten

It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice.

Minpunten

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that.

In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product...

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Hollie C.
Sector: Internet
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

It's not quite there yet, but it's a good tool so far.

Maandelijks 1-5 maanden lang gebruikt
Beoordeeld op 30-7-2020
Bron van de reviewer: Capterra

Nicereply allows us to see who's responded to our surveys, and follow up on these. Good reporting for CSV exports so we can keep the statistics.
Their support team have come back on a few questions/ queries our team have had so far, so support-wise they're responsive.

Pluspunten

Nicereply is a relatively inexpensive simple tool and allows us to send Net Promoter Surveys to our clients to check in with how we're doing. The dashboard and reporting are pretty good, allows us to see who's responded, and send reminders to those who haven't which is great.

Minpunten

Nicereply as an application feels like it's still in it's Beta phase. There's functionality not yet included that's present in other platforms that do this, and a few stopping points.
Creating a campaign survey, design is limited (you can add your custom brand colours) - or you can copy the survey code and use a different platform to send it from e.g. Mailchimp - but this means you can't send reminders.
We created a few test surveys first to see what we could do, things we found were:
- if you're working with a global team, you'll find you'll need to change the timezone in settings to schedule campaigns properly.
- you can't change contact lists once you've set up the campaign
- you can send tests and these come through quickly, although as soon as you send the campaign (even if to a 'test contact list') you cannot send it again, nor send tests. So if you made a mistake, once it's gone - it's definitely GONE!
- relating to my previous point; I created a campaign and sent the campaign to my team to check it using a test contacts list (rather than using send test, because I also wanted to test the scheduling tool). My team came back with changes, but because the campaign was in 'sent' status- I couldn't make the edits, nor duplicate the campaign to save time.
Whilst I see the logic of this, in that if the campaign is Sent it shouldn't be editable in post, other platforms (dotmailer / mailchimp) do offer functionality to copy campaigns, resend etc.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 6.0/10

Spirit C.
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Very Happy They Went Above and Beyond

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 2-7-2018
Bron van de reviewer: Capterra

Pluspunten

The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed.

That showed me they valued not only the customer but had faith that their product was going to fit our needs.

Minpunten

I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
9/10
Gebaseerd op 266 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Nicereply

Prijzen van Nicereply

Vanaf
US$ 49,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,7/5
Gebaseerd op 266 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Nicereply - Functies

Nicereply - Functies

API
Aanpasbare branding
Activiteitendashboard
Automatische meldingen
Beheer van supporttickets
Bewaking
CRM-integratie
Chatten
Communicatie via meerdere kanalen
E-mailintegratie
Enquêtes en feedback
Instant Messaging
Integratie van derden
Integratie van sociale media
Kennisbankbeheer
Rapportage en statistieken
Realtime controle
Waarschuwingen / Escalatie
Workflowbeheer
Zelfserviceportal
Functies
4,6/5
Gebaseerd op 266 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Nicereply - Veelgestelde vragen

Nicereply - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Nicereply.

V. Welke prijsmodellen heeft Nicereply te bieden?

Nicereply kent de volgende prijsmodellen:

Vanaf: US$ 49,00/maand

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Nicereply?

We hebben geen informatie over functies van Nicereply

V. Wat zijn de typische gebruikers van Nicereply?

Nicereply heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Openbare diensten, Non-profit, Middelgroot bedrijf

V. Welke talen worden door Nicereply ondersteund?

Nicereply ondersteunt de volgende talen:

Arabisch, Chinees (Traditioneel), Chinees (Vereenvoudigd), Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Tjechisch, Turks, Zweeds

V. Welke prijsmodellen heeft Nicereply te bieden?

Nicereply kent de volgende prijsmodellen:

Abonnement

V. Biedt Nicereply ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door Nicereply worden ondersteund

V. Met welke andere apps kan Nicereply worden geïntegreerd?

Nicereply kan worden geïntegreerd met de volgende toepassingen:

Bitium, Front, HappyFox, Help Scout, HelpMaster, Kayako, LiveAgent, ProjectManager.com, TeamSupport, Zendesk

V. Welke mate van ondersteuning heeft Nicereply te bieden?

Nicereply biedt de volgende ondersteuningsopties:

Kennisbank, Online ondersteuning, Veelgestelde vragen, Telefonische ondersteuning