Over Nicereply

Nicereply is software voor online klanttevredenheidsonderzoek voor het meten van klanttevredenheid (CSAT), Net Promotor Score (NPS) en klantinspanningsscore (CES) per medewerker, team of het gehele bedrijf, waardoor teams de kwaliteit van hun klantenservice kunnen meten en verbeteren.

Merken kunnen klanten op het juiste moment de juiste vraag stellen met merkeigen enquêtes met één klik. Gebruikers kunnen enquêtes aanpassen, aanvullende vragen toevoegen en een enquête-indeling kiezen die bij hun behoeften past. Verzamel beoordelingen bij elke interactie, automatisch na een gebeurtenis of handmatig op elk gewenst moment.

Ontdek inzichten over klanttevredenheid, loyaliteit, belangenbehartiging en meer. Voorspel trends met realtime beoordelingen voor CSAT, CES, en NPS en grafieken. Geef erkenning aan hoogpresterende ondersteuningsmedewerkers met scoreborden en bekijk statistieken in detail per team en medewerker. Hou je vinger aan de pols van de klantervaring met regelmatige rapporten en meldingen die rechtstreeks in een e-mailinbox worden afgeleverd.

Apparaten

Bedrijfsgrootte

K M G

Markten

Australië, Canada, China, Verenigd Koninkrijk, India, Verenigde Staten

Ondersteunde talen

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits en nog 20 andere, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds

Afbeeldingen

Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.
Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before.
Customize your surveys to fit your needs in term of content, questions, design and branding.
Trigger surveys after resolving a ticket in your helpdesk. See customer feedback in the same ticket afterwards.
See customer feedback arrive in real-time in the rating feed dashboard.
Net Promoter Score Survey in your email
Customer Effort Score works well on every mobile device
Collect CSAT via web browser
Nog 9 andere bekijken
Nicereply-video
Nicereply-video
Schermopname van Nicereply: Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score. Schermopname van Nicereply: Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before. Schermopname van Nicereply: Customize your surveys to fit your needs in term of content, questions, design and branding. Schermopname van Nicereply: Trigger surveys after resolving a ticket in your helpdesk. See customer feedback in the same ticket afterwards. Schermopname van Nicereply: See customer feedback arrive in real-time in the rating feed dashboard. Schermopname van Nicereply: Net Promoter Score Survey in your email Schermopname van Nicereply: Customer Effort Score works well on every mobile device Schermopname van Nicereply: Collect CSAT via web browser

Functies

Totaal aantal functies van Nicereply: 43

  • API
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Aanpasbare vragen
  • Activiteitendashboard
  • Analyse van klantenservices
  • Beheer van enquêtes/peilingen
  • Beheer van negatieve feedback
  • Bewaking
  • CRM
  • Chatten/messaging
  • Dashboard
  • Distributie via meerdere kanalen
  • Distributiebeheer
  • E-mailbeheer
  • E-mailmarketing
  • Engagementanalyses
  • Enquêtes en feedback
  • Enquêtes opstellen
  • Feedbackbeheer
  • Gegevens importeren en exporteren
  • Gegevensverzameling via meerdere kanalen
  • Grafieken maken
  • Helpdeskbeheer
  • Integraties van derden
  • Mobiele enquête
  • Opmerkingen/notities
  • Predictieve analyse
  • Prestatiebeheer
  • Prestatiemeetwaarden
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Responsvalidatie
  • Scores en reviews
  • Sjabloonbeheer
  • Toezicht houden op klachten
  • Tools voor gegevensanalyse
  • URL's aanpassen
  • Visuele analyse
  • Waarschuwingen/Meldingen

Alternatieven

Birdeye

4,7
#1 alternatief voor Nicereply
BirdEye is software voor reputatiebeheer waarmee bedrijven reviews van klanten kunnen verzamelen, controleren en op de...

Zoho CRM

4,2
#2 alternatief voor Nicereply
Zoho CRM is cloudgebaseerde software voor klantrelatiebeheer die bedrijven van elke omvang helpt deals slimmer, beter...

Retently

5
#3 alternatief voor Nicereply
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and...

Checkbox Survey

3,8
#4 alternatief voor Nicereply
Checkbox ontwikkelt professionele enquêtesoftware boordevol functies voor organisaties, teams en individuen....

Reviews

Totaalscore

4,7 /5
(266)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,6/5
Gebruiksgemak
4,7/5
Klantenondersteuning
4,7/5

Heb je Nicereply al?

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5 van 266 worden weergegeven
Zach S.
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Nicereply does exactly what it needs too: deliver ratings and statements from email Customers.

Beoordeeld op 2-7-2018

Nicereply provides our team with an immediate understanding of a customer's view of their service....

Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete.

Pluspunten

Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts.

Minpunten

As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.

Emily M.
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to use

Beoordeeld op 14-8-2019

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The...

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

Pluspunten

Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze.

Minpunten

Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS.

Kevin M.
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Good idea in theory, but misses the mark when it comes to overall functionality.

Beoordeeld op 2-7-2018

Pluspunten

It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice.

Minpunten

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that.

In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product...

Spirit C.
Totaalscore
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Very Happy They Went Above and Beyond

Beoordeeld op 2-7-2018

Pluspunten

The one thing that sticks out to me about this company is that when we first started with them we did not exactly fit the mold that we wanted to use Nicereply for. When I spoke to someone there they told me what I was looking for was actually in development and they allowed me to stay on a trial and kept me updated on the progress of the development that I needed.

That showed me they valued not only the customer but had faith that their product was going to fit our needs.

Minpunten

I do not have any con's at this time. Every time I have reached out to customer support I get top notch service.

Bryan F.
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Amazing tool to keep track of your ratings

Beoordeeld op 3-12-2019

Wonderful service, when it comes to satisfication reports this should be the one you want to use.

Wonderful service, when it comes to satisfication reports this should be the one you want to use.

Pluspunten

I like you easy it is to compile a weekly, daily or monthly report. It can be integrated with ticketing software. You can only filter by low rating in order to identify trends.

Minpunten

I like the service a lot, however, I feel that it's UI can be improved into a more modern layout to have a better experience.

5 van 266 worden weergegeven Lees alle reviews

Nicereply - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Nicereply.

Nicereply kent de volgende prijsmodellen:

  • Vanaf: US$ 49,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

We hebben geen informatie over functies van Nicereply

Nicereply heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Nicereply ondersteunt de volgende talen:

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds

Nicereply ondersteunt de volgende apparaten:

Nicereply kan worden geïntegreerd met de volgende toepassingen:

Aircall, CloudTalk, Freshdesk, Front, Gmail, Help Scout, Kustomer, LiveAgent, Mailchimp, Microsoft Outlook, Pipedrive, Slack, Zapier, ZenDesk Chat, Zendesk

Nicereply biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten

Gerelateerde categorieën

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