--- description: Gedetailleerde beoordelingen over Nicereply: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Nicereply met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nicereply reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Enquête software](/directory/234/survey/software) > [Nicereply](/software/10139/nicereply-com) # Nicereply Canonical: https://www.getapp.nl/software/10139/nicereply-com Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10139/nicereply-com?page=2) > Nicereply is een tool voor klanttevredenheidsonderzoek die is ontworpen voor ondersteuningsteams. Maak en verzend aantrekkelijke enquêtes met één klik om de klanttevredenheid, NPS en klantinspanningsscore te meten. Bekijk en meet feedback van klanten per medewerker, team of bedrijfsbreed. > > Oordeel: score van **4.7/5** door 283 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 283 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Nicereply - **Locatie**: Bratislava, Slowakije - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 59,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - API - Aanpasbare branding - Aanpasbare sjablonen - Aanpasbare vragen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Bewaking - CRM - Chatten/messaging - Dashboard - Distributie via meerdere kanalen - E-mailbeheer - E-mailmarketing - Engagement tracking - Enquêtes en feedback - Enquêtes opstellen - Feedbackbeheer - Gegevens importeren en exporteren - Gegevensverzameling via meerdere kanalen ## Integraties (16 in totaal) - Aircall - CloudTalk - Dixa - EvaluAgent - Freshdesk - Front - Gmail - Help Scout - Kustomer - LiveAgent - Mailchimp - Microsoft Outlook - Pipedrive - Slack - Zapier ... en 1 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Enquête software](https://www.getapp.nl/directory/234/survey/software) ## Gerelateerde categorieën - [Enquête software](https://www.getapp.nl/directory/234/survey/software) - [Review management software](https://www.getapp.nl/directory/575/feedback-and-reviews-management/software) - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) - [Customer satisfaction software](https://www.getapp.nl/directory/1029/customer-satisfaction/software) - [NPS-software](https://www.getapp.nl/directory/1963/nps/software) ## Alternatieven 1. [Typeform](https://www.getapp.nl/software/91581/typeform) — 4.7/5 (945 reviews) 2. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1754 reviews) 3. [SurveyMonkey](https://www.getapp.nl/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 4. [Trustpilot](https://www.getapp.nl/software/113149/trustpilot) — 4.5/5 (1202 reviews) 5. [Jotform](https://www.getapp.nl/software/10191/jotform-4-0) — 4.7/5 (2795 reviews) ## Reviews ### "Easy to use, quick and easy way to get overall feedback. Good product\!" — 5.0/5 > **Alan** | *2 juli 2018* | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to use. That's the most important thing as end users don't want to deal with a complicated system. > > **Minpunten**: I hate the name. And I do not like that users can rate the same case multiple times. That's the only real drawback. ----- ### "Great for metrics" — 5.0/5 > **Geverifieerde reviewer** | *14 juni 2018* | Internet | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's a great assessment tool and it provides valuable metrics for management about performance. The UI dashboard is very simple and easy to use. I like the sample options and date range features included on the dashboard and that each NR is hyperlinked for direct access. This might be totally unrelated, but I enjoy the customer service articles NR sends to my inbox. I find them applicable to my current role. > > **Minpunten**: I really dislike the fact that customers can rate the same case multiple times, this is one the MAJOR downsides of NR. When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times). Luckily, management reviews the agents NR rating and can determine whether or not the unfair score should be deleted. It's a bummer that NR isn't integrated with social customer service software such as Conversocial. > > Ensure the happiness of customers and how well the staff is responding to them by addressing their concerns and questions. Also, it helps us to identify trends and issues. ----- ### "Effective to see customers hitting high numbers and even better when they leave nice comments." — 3.0/5 > **Paula** | *12 juni 2018* | Detailhandel | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Allows me to see satisfaction and feedback from my clients which is awesome. Means that I am doing something right\! Everybody loves good reviews after all. > > **Minpunten**: If people hit low numbers they often don´t bother to write what exactly made them do it or they do it anonymously. > > It´s easy, feedback. ----- ### "Great way to get feedback" — 5.0/5 > **Monika** | *2 juli 2018* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I like the simplicity of Nicereply. Our customers are motivated to leave a feedback because it's so simple and fun\! > > **Minpunten**: I think that Nicereply doesn't have any issues. System does everything what we need and for other things you can solve it with support. :) ----- ### "Great feedback tool" — 5.0/5 > **Takari** | *4 juli 2018* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The ability to see what the customer has to say and how they feel about the service I provided and make improvements based on what I get back. > > **Minpunten**: People are able to give reviews multiple times for the same case, we only have one question and it is vague. > > Being able to make changes to my everyday procedures to improve responses to customers, motivation to do better and have a better interaction with customers. ----- Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10139/nicereply-com?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/10139/nicereply-com) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens