Peek PRO Tour Operator Software
Over Peek PRO Tour Operator Software
Peek Pro is een reserveringssysteem dat is gebouwd met en voor touroperators. Elke stap in het klantgerichte boekingsproces is geoptimaliseerd om conversies en online inkomsten te genereren, en de widgets kunnen op maat worden gemaakt en direct worden geïntegreerd in de website van een bedrijf. Je kunt live reserveringen ook rechtstreeks via de Facebook-pagina van een bedrijf inschakelen. De backend-functies omvatten krachtige rapportage, snelle toegang tot klantmanifesten, gefaseerde toegang voor gidsen en agenten, geautomatiseerde e-mails en meer. De backend van Peek Pro omvat integratie met toonaangevende mobiele apps om reserveringen te beheren, ontheffingen te ondertekenen en betalingen onderweg te accepteren.
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Peek PRO Tour Operator Software
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
Acuity Scheduling
SimplyBook.me
PayPal
Setmore
Reviews
Heb je Peek PRO Tour Operator Software al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Vastgoed
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best Customer Service EVER
Beoordeeld op 5-4-2019
#1 booking software program.
#1 booking software program.
Pluspunten
This software was a complete godsend when it came into my life while I was doing marketing. We provided wine tours to individuals and typically downloaded their information to put into our emailing system. The old software we used to use was clunky and complicated. Peek pro was fantastic, the thing I liked most about them is that you had the ability to either pay for the software yourself, or include just a small fee with every booking you received. Also, let's talk about how absolutely AMAZING their customer service team was. If I ever had any sort of problems they got back to me within an hour, and often times with their online chat support they were back to me within minutes. I would highly recommend this software to anyone.
Minpunten
Honestly, I can't say one thing that I didn't like about this software, it is perfect for large and small business, and even has an eCommerce area where you can sell merchandise.
- Sector: Vrije tijd, reizen en toerisme
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Great for my complex needs
Beoordeeld op 17-2-2022
Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create...
Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.
Pluspunten
Customer service is great for solving issues and answering questions during the initial consultations and onboarding process. They really helped me find workarounds from my complex activity types. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. Payouts are also relatively fast which is important to keep my business running.
Minpunten
The software is a little dated looking and is confusing to figure out where certain settings are located. The calendar view is a little clunky. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations.
Redenen om voor Peek PRO Tour Operator Software te kiezen
I wanted to automate my scheduling for my tours and connect my calendar with viatorOvergestapt van
Acuity SchedulingRedenen om over te stappen op Peek PRO Tour Operator Software
Other softwares were unable to easily let me book 2 pickup times for a single reservation for roundtrip services- Sector: Vrije tijd, reizen en toerisme
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.
Beoordeeld op 15-6-2020
I was actually beginning to fully understand the Peek software and finding more useful functionality...
I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.
Pluspunten
Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.
Minpunten
Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
- Sector: Recreatieve faciliteiten en diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Peek Pro for Kayaking
Beoordeeld op 14-6-2023
We did leave Peek and went to a different software company mostly because of the issues we had with...
We did leave Peek and went to a different software company mostly because of the issues we had with the online waiver system and the split payment problems. I have heard that they have corrected some of theses issues, but we have not switched back because we are doing well with our current company
Pluspunten
Once it was set up, it was easy to use and accurate
Minpunten
We had issues processing split payments and couldn't get the waivers to work right
- Sector: Entertainment
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fantastic customer service!
Beoordeeld op 12-3-2021
Overall an incredibly positive experience with Peek and we appreciate everything they did for us...
Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.
Pluspunten
Any time I ever have a question about Peek I call customer service and the team there immediately is invested in helping my business solve whatever problem we are having. For the money, it is an incredible booking service that I would recommend to all of my friends.
Minpunten
I am glad to hear about the new update because holding cards for customers is definitely something we have had issues with in the past. The current way is not very convenient or intuitive. Also, the difference in features between the web and mobile app is significant.
Overwogen alternatieven
FareHarborRedenen om over te stappen op Peek PRO Tour Operator Software
Fareharbor is currently courting our business pretty hard but I like Peek a lot so I don’t think we are going to switch.Antwoord van Peek Travel
James - Thank you so much for taking the time to write a review for us. We're happy to hear our support team has been so attentive and willing to work with you to solve any of your issues. Please continue reaching out with any issue that may arise or question you have! Looking forward to working with you in the future and helping you provide the best experience possible for your guests!
Peek PRO Tour Operator Software - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Peek PRO Tour Operator Software.V. Welke prijsmodellen heeft Peek PRO Tour Operator Software te bieden?
Peek PRO Tour Operator Software kent de volgende prijsmodellen:
- Vanaf:
- Prijsmodel: Gratis versie
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Peek PRO Tour Operator Software?
Peek PRO Tour Operator Software heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Peek PRO Tour Operator Software ondersteund?
Peek PRO Tour Operator Software ondersteunt de volgende talen:
Engels, Spaans
V. Biedt Peek PRO Tour Operator Software ondersteuning voor mobiele apparaten?
Peek PRO Tour Operator Software ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Peek PRO Tour Operator Software worden geïntegreerd?
Peek PRO Tour Operator Software kan worden geïntegreerd met de volgende toepassingen:
Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, Quickbooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM
V. Welke mate van ondersteuning heeft Peek PRO Tour Operator Software te bieden?
Peek PRO Tour Operator Software biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Peek PRO Tour Operator Software.
