Smartsupp Live Chat
Smartsupp is gratis live chat met bezoekersregistratie.
4,7 /5 (227 review) Schrijf een review!Smartsupp Live Chat - Overzicht
Wat is Smartsupp Live Chat?
Smartsupp Live-chat stelt je in staat om een persoonlijk gesprek te starten met je websitebezoekers en hen in tevreden klanten te veranderen.
Dit is een van de meest populaire livechats, met 54.000 actieve gebruikers wereldwijd. Profiteer van de geavanceerde functies zoals automatische berichten, bezoekersregistratie of gedetailleerde statistieken.
Je klanten surfen op dit moment op je website. Maak een VOOR ALTIJD GRATIS account aan en begin vandaag nog met hen te chatten.
Smartsupp Live Chat - Overzicht
Prijzen
Prijsopties
Smartsupp Live Chat - Functies
Media
Smartsupp Live Chat reviews
Smartsupp Live Chat reviews
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Cost effective?
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
When visitors come to my website, no popup notification, only voice notification
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GREAT WEB CHAT
Pluspunten
Low prices, good customer support, video recording on the site.
Minpunten
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Antwoord van Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pluspunten
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Minpunten
Everything is fine and I have no objections to the program and its work.
Antwoord van Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
Cost effective?
Pluspunten
the setup is quite easy and the dashboard is intuitive.
Minpunten
120 dollars a year is still quite a cost
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Pluspunten
simplicity, price, application on smartphone
Minpunten
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Antwoord van Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)
When visitors come to my website, no popup notification, only voice notification
Pluspunten
It is easy to use, UI design is nice.
Customized auto-messsage reply is super convenient.
Minpunten
When visitors come to my website, no popup notification, only voice notification, so I have to salways wear my earphone.
Antwoord van Smartsupp
Hello, Frank! Thank you for the review, we are glad you find Smartsupp easy to use :)
Desktop notifications are often an issue, because every browser has different settings. You can find a guide on how to activate them in our Help section here https://www.smartsupp.com/help/desktop-notifications/. Hope you find this information useful.
All the best,
Michaela from Smartsupp
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Prijzen van Smartsupp Live Chat
Prijzen van Smartsupp Live Chat
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Smartsupp Live Chat - Functies
Smartsupp Live Chat - Functies
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Categorieën
Categorieën
Smartsupp Live Chat - Veelgestelde vragen
Smartsupp Live Chat - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Smartsupp Live Chat.
V. Welke prijsmodellen heeft Smartsupp Live Chat te bieden?
Smartsupp Live Chat kent de volgende prijsmodellen:
Vanaf: US$ 0,00/maand
Prijsmodel: Gratis, Abonnement
Gratis proef: Beschikbaar
V. Wat zijn de voornaamste functies van Smartsupp Live Chat?
We hebben geen informatie over functies van Smartsupp Live Chat
V. Wat zijn de typische gebruikers van Smartsupp Live Chat?
Smartsupp Live Chat heeft de volgende typische klanten:
Klein bedrijf, Grote ondernemingen, Openbare diensten, Non-profit, Freelancers, Middelgroot bedrijf
V. Welke talen worden door Smartsupp Live Chat ondersteund?
Smartsupp Live Chat ondersteunt de volgende talen:
Deens, Duits, Engels, Frans, Hongaars, Italiaans, Nederlands, Pools, Russisch, Spaans, Tjechisch
V. Welke prijsmodellen heeft Smartsupp Live Chat te bieden?
Smartsupp Live Chat kent de volgende prijsmodellen:
Gratis, Abonnement
V. Biedt Smartsupp Live Chat ondersteuning voor mobiele apparaten?
Smartsupp Live Chat ondersteunt de volgende apparaten:
Android, iPhone, iPad
V. Met welke andere apps kan Smartsupp Live Chat worden geïntegreerd?
Smartsupp Live Chat kan worden geïntegreerd met de volgende toepassingen:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
V. Welke mate van ondersteuning heeft Smartsupp Live Chat te bieden?
Smartsupp Live Chat biedt de volgende ondersteuningsopties:
Online ondersteuning, Veelgestelde vragen, Kennisbank
We have been with them for 2 years and the service satisfies us.