Smartsupp Live Chat

Smartsupp Live Chat

Smartsupp is gratis live chat met bezoekersregistratie.

4.7/5 (182 review)

Smartsupp Live Chat - Overzicht

Smartsupp Live-chat stelt je in staat om een persoonlijk gesprek te starten met je websitebezoekers en hen in tevreden klanten te veranderen.

Dit is een van de meest populaire livechats, met 54.000 actieve gebruikers wereldwijd. Profiteer van de geavanceerde functies zoals automatische berichten, bezoekersregistratie of gedetailleerde statistieken.

Je klanten surfen op dit moment op je website. Maak een VOOR ALTIJD GRATIS account aan en begin vandaag nog met hen te chatten.

Prijzen

Vanaf
US$ 0,00/maand
Prijsopties
Gratis proef
Gratis
Abonnement
Prijs-kwaliteitverhouding

Apparaten

Bedrijfsgrootte

K
M
L

Markten

Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika

Ondersteunde talen

Tjechisch, Deens, Nederlands, Engels, Frans en nog 6 andere, Duits, Hongaars, Italiaans, Pools, Russisch, Spaans

Smartsupp Live Chat reviews

Totaalscore
4.7/5
98% positieve reviews
136
Uitstekend
42
Zeer goed
4
Gemiddeld
0
Slecht
0
Erg slecht
Krystian P.
Vertalen met Google

3 in 1 program - it's great if it's possible with you

Wekelijks 1+ jaar lang gebruikt
Beoordeeld op 8-9-2019
Bron van de reviewer: Capterra

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pluspunten

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Minpunten

Everything is fine and I have no objections to the program and its work.

Vertalen met Google

Antwoord van Smartsupp

Hello, Krystian, thank you very much for your positive review!

Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

All the best, Michaela

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10
Andrej P.
Vertalen met Google

Decent tool for online chatting

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 22-8-2019
Bron van de reviewer: Capterra

Pluspunten

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

Minpunten

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

Vertalen met Google

Antwoord van Smartsupp

Hello, Andrej, thank you very much for your positive review!
Yes, we are working on facebook messenger being integrated into the chatting tool, stay tuned for that.
Your suggestion for different widget icons is interesting and definitely one we will consider.

All the best, Michaela

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10
German T.
Vertalen met Google

My Review

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 5-8-2019
Bron van de reviewer: Capterra

It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Pluspunten

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons.
Easy to use web dashboard, with sounds and alerts wich help, even in the free option.
Very good in every way.

Minpunten

Dont have (yet) facebook integration.
Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.
Not further cons, its a very complete software, very easy to use.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10
Luca N.
Vertalen met Google

GREAT WEB CHAT

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 4-10-2019
Bron van de reviewer: Capterra

We have been with them for 2 years and the service satisfies us.

Pluspunten

Low prices, good customer support, video recording on the site.

Minpunten

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Vertalen met Google

Antwoord van Smartsupp

Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

8.0/10
Thomas C.
Vertalen met Google

unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 9-8-2019
Bron van de reviewer: Capterra

...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.

Pluspunten

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Minpunten

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10

Prijzen van Smartsupp Live Chat

Vanaf
US$ 0,00/maand
Prijsopties
Gratis proef
Gratis
Abonnement
Prijs-kwaliteitverhouding

Smartsupp Live Chat - Functies

  • API
  • Aanpasbare branding
  • Activiteitendashboard
  • Chatten
  • Instant Messaging
  • Integratie van derden
  • Kennisbankbeheer
  • Rapportage en statistieken
  • Realtime controle

  • Automatische meldingen
  • Beheer van supporttickets
  • Bewaking
  • CRM-integratie
  • Communicatie via meerdere kanalen
  • Contactgeschiedenis
  • E-mailintegratie
  • Enquêtes en feedback
  • Integratie van sociale media
  • Priorisering
  • Workflowbeheer

Smartsupp Live Chat - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Smartsupp Live Chat.

V. Welke prijsmodellen heeft Smartsupp Live Chat te bieden?

Smartsupp Live Chat kent de volgende prijsmodellen:

Vanaf: US$ 0,00/maand

Prijsmodel: Gratis, Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Smartsupp Live Chat?

We hebben geen informatie over functies van Smartsupp Live Chat

V. Wat zijn de typische gebruikers van Smartsupp Live Chat?

Smartsupp Live Chat heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf

V. Welke talen worden door Smartsupp Live Chat ondersteund?

Smartsupp Live Chat ondersteunt de volgende talen:

Tjechisch, Deens, Nederlands, Engels, Frans, Duits, Hongaars, Italiaans, Pools, Russisch, Spaans

V. Welke prijsmodellen heeft Smartsupp Live Chat te bieden?

Smartsupp Live Chat kent de volgende prijsmodellen:

Gratis, Abonnement

V. Biedt Smartsupp Live Chat ondersteuning voor mobiele apparaten?

Smartsupp Live Chat ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan Smartsupp Live Chat worden geïntegreerd?

Smartsupp Live Chat kan worden geïntegreerd met de volgende toepassingen:

BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso

V. Welke mate van ondersteuning heeft Smartsupp Live Chat te bieden?

Smartsupp Live Chat biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Kennisbank, Online ondersteuning