Smartsupp Live Chat - Overzicht
Wat is Smartsupp Live Chat?
Smartsupp Live-chat stelt je in staat om een persoonlijk gesprek te starten met je websitebezoekers en hen in tevreden klanten te veranderen.
Dit is een van de meest populaire livechats, met 54.000 actieve gebruikers wereldwijd. Profiteer van de geavanceerde functies zoals automatische berichten, bezoekersregistratie of gedetailleerde statistieken.
Je klanten surfen op dit moment op je website. Maak een VOOR ALTIJD GRATIS account aan en begin vandaag nog met hen te chatten.
Smartsupp Live Chat - Overzicht
Prijzen
Prijsopties
Smartsupp Live Chat - Functies
Screenshots
Smartsupp Live Chat reviews
Smartsupp Live Chat reviews
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
Need to improve when clients are online
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
satisfied, fulfilled expectations
good benefit, many extra orders
Easy to Use - Check. Engaging for Customers - Check. Great Customer Service - Check!
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GREAT WEB CHAT
Pluspunten
Low prices, good customer support, video recording on the site.
Minpunten
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Antwoord van Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
Need to improve when clients are online
Pluspunten
Easy to use, I love the app, multy language
Minpunten
We have lost conversations beacuse the sistem does not inform well what a cliente is there.
I have to activate the app on my phone and then I am informed when a client is there.
There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes.
The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.
Antwoord van Smartsupp
Hi, Francisco, thank you for your review, we really appreciate it.
There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at [email protected]
Your Smartsupp team
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Pluspunten
simplicity, price, application on smartphone
Minpunten
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Antwoord van Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)
satisfied, fulfilled expectations
good benefit, many extra orders
Pluspunten
set automatic chat program start on and off (time)
Minpunten
need to have 2 tabs open in your browser
Antwoord van Smartsupp
Hello, Peter, thank you for your review! We are glad we are fulfilling your expectations.
If you are working from two different tabs, because you use Smartsupp on two different websites and it is bothering you, you can put both websites under one account and work from one dashboard. Our support team will be happy to show you how to do it, just write us at [email protected]
All the best, Michaela
Easy to Use - Check. Engaging for Customers - Check. Great Customer Service - Check!
Pluspunten
It is incredibly easy to use. Our customers use the chat feature when we are on, they use it when we are not on. And, because they automatically get a message telling them we will get back to them in a timely manner, they have the confidence that they are heard and their answers responded to. I can't say enough good things about Smartsupp!
Minpunten
Honestly, nothing. They have made a software that is incredibly easy to use and is customer-centric.
Antwoord van Smartsupp
Thank you for your review, Holly! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team
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Prijzen van Smartsupp Live Chat
Prijzen van Smartsupp Live Chat
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Smartsupp Live Chat - Functies
Smartsupp Live Chat - Functies
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Categorieën
Categorieën
Smartsupp Live Chat - Veelgestelde vragen
Smartsupp Live Chat - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Smartsupp Live Chat.
V. Welke prijsmodellen heeft Smartsupp Live Chat te bieden?
Smartsupp Live Chat kent de volgende prijsmodellen:
Vanaf: US$ 0,00/maand
Prijsmodel: Gratis, Abonnement
Gratis proef: Beschikbaar
V. Wat zijn de voornaamste functies van Smartsupp Live Chat?
We hebben geen informatie over functies van Smartsupp Live Chat
V. Wat zijn de typische gebruikers van Smartsupp Live Chat?
Smartsupp Live Chat heeft de volgende typische klanten:
Freelancers, Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf
V. Welke talen worden door Smartsupp Live Chat ondersteund?
Smartsupp Live Chat ondersteunt de volgende talen:
Tjechisch, Deens, Nederlands, Engels, Frans, Duits, Hongaars, Italiaans, Pools, Russisch, Spaans
V. Welke prijsmodellen heeft Smartsupp Live Chat te bieden?
Smartsupp Live Chat kent de volgende prijsmodellen:
Gratis, Abonnement
V. Biedt Smartsupp Live Chat ondersteuning voor mobiele apparaten?
Smartsupp Live Chat ondersteunt de volgende apparaten:
Android, iPhone, iPad
V. Met welke andere apps kan Smartsupp Live Chat worden geïntegreerd?
Smartsupp Live Chat kan worden geïntegreerd met de volgende toepassingen:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
V. Welke mate van ondersteuning heeft Smartsupp Live Chat te bieden?
Smartsupp Live Chat biedt de volgende ondersteuningsopties:
Veelgestelde vragen, Kennisbank, Online ondersteuning
We have been with them for 2 years and the service satisfies us.