Over Smartsupp
Smartsupp Live-chat stelt je in staat om een persoonlijk gesprek te starten met je websitebezoekers en hen in tevreden klanten te veranderen.
Dit is een van de meest populaire livechats, met 54.000 actieve gebruikers wereldwijd. Profiteer van de geavanceerde functies zoals automatische berichten, bezoekersregistratie of gedetailleerde statistieken.
Je klanten surfen op dit moment op je website. Maak een VOOR ALTIJD GRATIS account aan en begin vandaag nog met hen te chatten.
Vergelijk met populaire alternatieven
Apparaten
Bedrijfsgrootte
Markten
Ondersteunde talen
Vergelijk met populaire alternatieven
Afbeeldingen
Functies
Totaal aantal functies van Smartsupp: 36
- API
- Aanpasbare branding
- Activiteitendashboard
- Bezoekers bijhouden
- Chatten/messaging
- Consumentgericht chatten in realtime
- Door gebeurtenissen geactiveerde acties
- Enquêtes en feedback
- Geotargeting
- Gestandaardiseerde antwoorden
- Integraties van derden
- Kennisbankbeheer
- Klantendatabase
- Klantgeschiedenis
- Live chatten
- Mobiele toegang
- Offline formulier
- Ontwerpbeheer
- Overdrachten en routering
- Prestatiemeetwaarden
- Proactief chatten
- Rapportage en analyse
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Scores en reviews
- Toepassingsbeheer
- Transcripten/chatgeschiedenis
- Verificatie/authenticatie
- Visuele analyse
- Vragenbibliotheek
- Waarschuwingen / Escalatie
- Wachtrijbeheer
- Website-integratie
- Websitebezoekers bijhouden
- eCommerce-beheer
Alternatieven
LiveChat
User.com
JivoChat
Zendesk
Reviews
Heb je Smartsupp al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
Schrijf een review!
- Sector: Meubels
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
GREAT WEB CHAT
Beoordeeld op 4-10-2019
We have been with them for 2 years and the service satisfies us.
We have been with them for 2 years and the service satisfies us.
Pluspunten
Low prices, good customer support, video recording on the site.
Minpunten
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Antwoord van Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
- Sector: Spoorwegmaterieel
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
3 in 1 program - it's great if it's possible with you
Beoordeeld op 8-9-2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pluspunten
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Minpunten
Everything is fine and I have no objections to the program and its work.
Antwoord van Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Sector: Medische apparatuur
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Very useful for reporting and analytics, overall great experience when compared to competition
Beoordeeld op 15-3-2021
I am using it for 3 years on different web sites and I am very satisfied with the features. It does...
I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.
Pluspunten
Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.
Minpunten
I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.
- Sector: Maritiem
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Unreliable
Beoordeeld op 28-10-2020
Great when it works
Constant uncommunicated changes to how stuff works
Great when it works
Constant uncommunicated changes to how stuff works
Pluspunten
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Minpunten
Unreliable
Rigid and hard to adjust behavior
- Sector: Kleding en mode
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Glad I found Smartsupp. I love it
Beoordeeld op 18-1-2021
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been...
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.
Pluspunten
Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.
Minpunten
I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.
Smartsupp - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Smartsupp.V. Welke prijsmodellen heeft Smartsupp te bieden?
Smartsupp kent de volgende prijsmodellen:
- Vanaf: US$ 10,00/maand
- Prijsmodel: Gratis, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de voornaamste functies van Smartsupp?
We hebben geen informatie over functies van Smartsupp
V. Wat zijn de typische gebruikers van Smartsupp?
Smartsupp heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+
V. Welke talen worden door Smartsupp ondersteund?
Smartsupp ondersteunt de volgende talen:
Deens, Duits, Engels, Frans, Hongaars, Italiaans, Nederlands, Pools, Russisch, Spaans, Tsjechisch
V. Biedt Smartsupp ondersteuning voor mobiele apparaten?
Smartsupp ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Smartsupp worden geïntegreerd?
Smartsupp kan worden geïntegreerd met de volgende toepassingen:
Bigcommerce, CS-Cart, Drupal, Google Analytics, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, Magento Commerce, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress
V. Welke mate van ondersteuning heeft Smartsupp te bieden?
Smartsupp biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Smartsupp.
