--- description: Gedetailleerde beoordelingen over Smartsupp: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Smartsupp met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smartsupp reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/561/live-chat/software) > [Smartsupp](/software/101363/smartsupp-live-chat) # Smartsupp Canonical: https://www.getapp.nl/software/101363/smartsupp-live-chat Pagina: 1 / 15\ Volgende: [Volgende pagina](https://www.getapp.nl/software/101363/smartsupp-live-chat?page=2) > Smartsupp Live-chat stelt je in staat om een persoonlijk gesprek te starten met je websitebezoekers en hen in tevreden klanten te veranderen. Je klanten zijn op dit moment op je website. Chat met ze en bekijk wat ze doen. > > Oordeel: score van **4.6/5** door 343 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 343 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Smartsupp - **Locatie**: Brno, Tsjechië - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 17,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Deens, Duits, Engels, Frans, Hongaars, Italiaans, Nederlands, Pools, Russisch, Spaans, Tsjechisch - **Beschikbare landen**: Albanië, Andorra, Australië, Belarus, België, Bosnië en Herzegovina, Brazilië, Bulgarije, Canada, China, Cyprus, Denemarken, Duitsland, Estland, Faeröer, Finland, Frankrijk, Gibraltar, Griekenland, Groenland en 41 meer ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare sjablonen - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Applicatiebeheer - Autoresponders - Beheer van klantervaringen - Beheer van supporttickets - Bestanden delen - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime ## Integraties (21 in totaal) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Google Analytics 360 - Instapage - Jimdo - Joomla - Lightspeed Retail - OpenCart - PrestaShop - QuickSilk - Shopify - Shoplo - Squarespace ... en 6 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Chatbot software](https://www.getapp.nl/directory/2795/chatbot/software) - [Klachtenbeheer software](https://www.getapp.nl/directory/841/complaint-management/software) - [Customer communication management software](https://www.getapp.nl/directory/1139/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Tidio](https://www.getapp.nl/software/105081/tidio-chat) — 4.7/5 (590 reviews) 3. [Intercom](https://www.getapp.nl/software/91379/intercom) — 4.5/5 (1131 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Zoho Desk](https://www.getapp.nl/software/10036/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "My Favorite Live Chat Feature\!" — 5.0/5 > **Renee** | *16 januari 2019* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline. > > **Minpunten**: Honestly, not a thing. It's one of those solutions that just blows away your expectations. > > We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers. ----- ### "The Best Live Chat System\!" — 5.0/5 > **Michael** | *20 maart 2019* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation > > **Minpunten**: Nothing - everything seems to tick the right boxes. > > We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times. The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time. We'll be using SmartSupp for the foreseeable future\! ----- ### "Absolute con merchants" — 1.0/5 > **Phil** | *18 april 2023* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS > > **Minpunten**: Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS > > The WORST EVER\! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS ----- ### "Smartsupp connects us with our customers" — 5.0/5 > **Don** | *21 maart 2019* | E-learning | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: 1. Instant notice when someone visits our site 2. Direct Communication with our customers 3. Recording of site visits to understand usage > > **Minpunten**: Nothing that I could think of. Smartsupp just works. > > Smartsupp was easy to install and gives us direct contact with potential customers. Support extends to our mobile phones allowing direct communication between us and students. Smartsupp allows a small group of professionals to manage a large number of online students. ----- ### "Smartsupp Live Chat review" — 5.0/5 > **Olivier** | *10 december 2015* | Internet > > **Pluspunten**: - Easy to use - Many tools - Great support > > **Minpunten**: - Need only more people to use it > > The best way to review an app, is to try this one. And i pass more than a year using everyday the Smartsupp tools for Live Chat. Now i can say is for me the easier and best way to make live chat on a website (chat writing) and have tools of analytic usefull for ecommerce and other websites. The last updates help very much this application to be more usefull. The configuration is easy, during the day, the technical service is available by chat for the companies who use the tool if they have questions and the tool is light to dont lose speed on page load. In two words : Great App. ----- Pagina: 1 / 15\ Volgende: [Volgende pagina](https://www.getapp.nl/software/101363/smartsupp-live-chat?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/101363/smartsupp-live-chat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens