Whatfix - Overzicht

Wat is Whatfix?

Whatfix is een toonaangevend platform voor productacceptatie, waarmee bedrijven moderne en eenvoudige onboarding, effectieve training en betere ondersteuning aan gebruikers kunnen bieden door middel van contextuele content die op het vereiste moment wordt weergegeven. De Whatfix-content in de app, zoals stapsgewijze begeleiding en zelfhulp, levert gepersonaliseerde gebruikerstrajecten om de productiviteit en betrokkenheid te stimuleren. Vereenvoudig het acceptatietraject van je gebruikers met gerichte gepersonaliseerde informatie, terwijl je tegelijkertijd inzichten verzamelt die je kunt gebruiken om effectiever softwaregebruik te stimuleren.

Whatfix - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Whatfix - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika
Ondersteunde talen
Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Engels, Frans en nog 8 andere, Duits, Hebreeuws, Iers, Italiaans, Japans, Portugees, Russisch, Spaans

Screenshots

Schermopname van Whatfix: Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback.
Schermopname van Whatfix: Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback. Schermopname van Whatfix: See live: See walkthroughs play live to support with onboarding and learning of users Schermopname van Whatfix: Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time Schermopname van Whatfix: Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration. Schermopname van Whatfix: Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs Schermopname van Whatfix: Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application Schermopname van Whatfix: Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement Schermopname van Whatfix: Various different options to help you choose the most relevant type of information for most effective onboarding and engagement

Whatfix reviews

Whatfix reviews

Totaalscore
4,7
/
5
Uitstekend
38

Zeer goed
19

Gemiddeld
0

Slecht
0

Erg slecht
0

Prijs-kwaliteitverhouding
4,6
Functies
4,6
Gebruiksgemak
4,5
Klantenondersteuning
4,9
100% heeft deze app aanbevolen
Mitchell W.

Whatfix has saved me, my company and my clients countless hours of frustration by providing...


Vertalen met Google
James K.

Whatfix is Great!

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.


Vertalen met Google
Tim L.

good APP


Vertalen met Google
Hal R.

Whatflow flows implementation in a special education web based product

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.


Vertalen met Google
Iziar R.

Help your customers understand your platform


Vertalen met Google
Mitchell W.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 18-12-2017
Bron van de reviewer: GetApp

Pluspunten

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides.

Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!

We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

James K.
Sector: Vastgoed
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Whatfix is Great!

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 24-2-2019
Bron van de reviewer: GetApp

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Pluspunten

I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Minpunten

While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Tim L.
Sector: Telecommunicatie
Bedrijfsgrootte: 10.001+ werknemers
Vertalen naar het Nederlands

good APP

Wekelijks Gratis proef lang gebruikt
Beoordeeld op 1-8-2018
Bron van de reviewer: GetApp

Pluspunten

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Minpunten

The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 6.0/10

Hal R.
Sector: Computersoftware
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Whatflow flows implementation in a special education web based product

Beoordeeld op 15-7-2016
Bron van de reviewer: GetApp

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Pluspunten

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Minpunten

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Vertalen naar het Nederlands

Antwoord van Quicko Technosoft Labs PVT LTD

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Iziar R.
Sector: Computersoftware
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Help your customers understand your platform

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 29-1-2018
Bron van de reviewer: GetApp

Pluspunten

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.

On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Minpunten

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
9,1/10
Gebaseerd op 57 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Whatfix

Prijzen van Whatfix

Vanaf
N/A
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,6/5
Gebaseerd op 57 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Whatfix - Functies

Whatfix - Functies

API
Aangepaste velden
Aanpasbare branding
Aanpasbare rapportage
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
Contactenbeheer
Contactendatabase
E-mailintegratie
Elektronische betalingen
Enquêtes en feedback
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Integratie van sociale media
Kalenderbeheer
Klantendatabase
Rapportage en statistieken
Functies
4,6/5
Gebaseerd op 57 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Whatfix - Veelgestelde vragen

Whatfix - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Whatfix.

V. Welke prijsmodellen heeft Whatfix te bieden?

Whatfix kent de volgende prijsmodellen:

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Whatfix?

We hebben geen informatie over functies van Whatfix

V. Wat zijn de typische gebruikers van Whatfix?

Whatfix heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf

V. Welke talen worden door Whatfix ondersteund?

Whatfix ondersteunt de volgende talen:

Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Engels, Frans, Duits, Hebreeuws, Iers, Italiaans, Japans, Portugees, Russisch, Spaans

V. Welke prijsmodellen heeft Whatfix te bieden?

Whatfix kent de volgende prijsmodellen:

Abonnement

V. Biedt Whatfix ondersteuning voor mobiele apparaten?

Whatfix ondersteunt de volgende apparaten:

Android

V. Met welke andere apps kan Whatfix worden geïntegreerd?

Whatfix kan worden geïntegreerd met de volgende toepassingen:

Atlassian Confluence, Bullhorn, Freshdesk, Google Analytics, JIRA, Mixpanel, Moodle, Okta, Salesforce Sales Cloud, Zendesk

V. Welke mate van ondersteuning heeft Whatfix te bieden?

Whatfix biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Online ondersteuning, Telefonische ondersteuning, Kennisbank, Video-instructies