Whatfix - Overzicht

Wat is Whatfix?

Whatfix is een toonaangevend platform voor productacceptatie, waarmee bedrijven moderne en eenvoudige onboarding, effectieve training en betere ondersteuning aan gebruikers kunnen bieden door middel van contextuele content die op het vereiste moment wordt weergegeven. De Whatfix-content in de app, zoals stapsgewijze begeleiding en zelfhulp, levert gepersonaliseerde gebruikerstrajecten om de productiviteit en betrokkenheid te stimuleren. Vereenvoudig het acceptatietraject van je gebruikers met gerichte gepersonaliseerde informatie, terwijl je tegelijkertijd inzichten verzamelt die je kunt gebruiken om effectiever softwaregebruik te stimuleren.

Whatfix - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Whatfix - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika
Ondersteunde talen
Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Engels, Frans en nog 8 andere, Duits, Hebreeuws, Iers, Italiaans, Japans, Portugees, Russisch, Spaans

Screenshots

Schermopname van Whatfix: Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback.
Schermopname van Whatfix: Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback. Schermopname van Whatfix: See live: See walkthroughs play live to support with onboarding and learning of users Schermopname van Whatfix: Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time Schermopname van Whatfix: Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration. Schermopname van Whatfix: Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs Schermopname van Whatfix: Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application Schermopname van Whatfix: Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement Schermopname van Whatfix: Various different options to help you choose the most relevant type of information for most effective onboarding and engagement

Whatfix reviews

Whatfix reviews

Totaalscore
4.7
/
5 57 reviews
Uitstekend
38

Zeer goed
19

Gemiddeld
0

Slecht
0

Erg slecht
0

Prijs-kwaliteitverhouding
4.6
Functies
4.6
Gebruiksgemak
4.5
Klantenondersteuning
4.9
100% heeft deze app aanbevolen
Mitchell W.

Whatfix has saved me, my company and my clients countless hours of frustration by providing...


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James K.

Whatfix is Great!

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.


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Geverifieerde reviewer

Incredible product. Phenomenal support.


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Geverifieerde reviewer

I am the Training and Content Development Manager for a Software Company and Whatfix made our...


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Luke D.

An Advanced Users Experience

The general support and assistance off whatfix has being a tremendous help in that we are close to realizing our goal of lowered support costs and even happier customers.


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Mitchell W.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen met Google

Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 18-12-2017
Bron van de reviewer: GetApp

Pluspunten

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides.

Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!

We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

James K.
Sector: Vastgoed
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Whatfix is Great!

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 24-2-2019
Bron van de reviewer: GetApp

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Pluspunten

I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Minpunten

While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Geverifieerde reviewer
Vertalen met Google

Incredible product. Phenomenal support.

Dagelijks Gratis proef lang gebruikt
Beoordeeld op 19-6-2017
Bron van de reviewer: GetApp

Pluspunten

What is there not to like! Within a few hours of downloading the trial, we were able to create several work-throughs to demo to our team. Customer Representatives have been and continue to be a huge factor in implementing and supporting those work-throughs for self-helps, pop-ups, and tasks. They have been insanely accessible and accommodating, regardless of how simple or technical our questions have been. They have fielded questions from every stakeholder in determining if this is product meets our strategy. They, along with the product, have impressed each of our department's heads who have had interaction. They are more than a support team, they feel very much like co-workers......and even friends.
The above-mentioned features really stand out, however, one of the determining factors is the ability to export/embed the work-throughs as a slide show, PDF, or video. These will be instrumental for our training department, help center, analytics, QA, development and testing departments.

Minpunten

There are a few enhancements that we are hopeful will be integrated into Whatfix, such as text only helps that can be integrated into Self-Help.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Geverifieerde reviewer
Sector: Computersoftware
Bedrijfsgrootte: 10.001+ werknemers
Vertalen met Google

I am the Training and Content Development Manager for a Software Company and Whatfix made our Software easier to manage.

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 24-4-2017
Bron van de reviewer: GetApp

Pluspunten

What I like about Whatfix is the ease of use and can make a walk through in just a few minutes and out to the user to use. More complex integrations required me to contact Whatfix support (Sneha is the greatest!!!) and they have been able to guide me through any issues i have ran into.

Minpunten

If i have to come up with any Cons about Whatfix i would say the Integrations table is getting harder to manage. Reason for this is that my software is vary versatile and users use our software differently and I have to create custom Walk Through's for each. It has taken me a while to manage the Integration portion but Whatfix has been very patient and helpful every step of the way.

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Antwoord van Quicko Technosoft Labs PVT LTD

Thanks a lot for the comment.

You will no longer face the issue of managing multiple user levels and integrations.

We recently released few usability updates, shifting the control in the integration console to our UI via the Interactive guide segmentation section. It will allow you to segregate the walkthrough on the basis of parameters like User profiles, User personas, URL (page based), and a lot more.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Luke D.
Sector: Logistiek en toeleveringsketen
Bedrijfsgrootte: 51-200 werknemers
Vertalen met Google

An Advanced Users Experience

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 12-3-2019
Bron van de reviewer: Capterra

The general support and assistance off whatfix has being a tremendous help in that we are close to realizing our goal of lowered support costs and even happier customers.

Pluspunten

The Package is well catered for use by website owners and simple web apps through the help of customer support you are able to get used to using it within a short period of time for the simple areas of the application. Support is almost always available but can be slow with response times, though there is an FAQ to assist your queries. The features available should make most peoples on-boarding and general assistance of their websites a lot easier to navigate.

Minpunten

The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do. I understand now that whatfix is primarily for websites and we are getting to the point of whatfix being the perfect platform for our company so I thank whatfix for being so understanding

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Gebruikersaanbeveling
9.1/10
Gebaseerd op 57 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Whatfix

Prijzen van Whatfix

Vanaf
N/A
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4.6/5
Gebaseerd op 57 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Whatfix - Functies

Whatfix - Functies

API
Aangepaste velden
Aanpasbare branding
Aanpasbare rapportage
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
CRM-integratie
E-mailintegratie
Elektronische betalingen
Enquêtes en feedback
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Integratie van sociale media
Kalenderbeheer
Klantendatabase
Rapportage en statistieken
Realtime gegevens
Functies
4.6/5
Gebaseerd op 57 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Whatfix - Veelgestelde vragen

Whatfix - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Whatfix.

V. Welke prijsmodellen heeft Whatfix te bieden?

Whatfix kent de volgende prijsmodellen:

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Whatfix?

We hebben geen informatie over functies van Whatfix

V. Wat zijn de typische gebruikers van Whatfix?

Whatfix heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf

V. Welke talen worden door Whatfix ondersteund?

Whatfix ondersteunt de volgende talen:

Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Engels, Frans, Duits, Hebreeuws, Iers, Italiaans, Japans, Portugees, Russisch, Spaans

V. Welke prijsmodellen heeft Whatfix te bieden?

Whatfix kent de volgende prijsmodellen:

Abonnement

V. Biedt Whatfix ondersteuning voor mobiele apparaten?

Whatfix ondersteunt de volgende apparaten:

Android

V. Met welke andere apps kan Whatfix worden geïntegreerd?

Whatfix kan worden geïntegreerd met de volgende toepassingen:

Atlassian Confluence, Bullhorn, Freshdesk, Google Analytics, JIRA Software, Mixpanel, Moodle, Okta, Salesforce Sales Cloud, Zendesk

V. Welke mate van ondersteuning heeft Whatfix te bieden?

Whatfix biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies