Gainsight - Overzicht
Wat is Gainsight?
Gainight combineert gegevens uit meerdere bronnen van klanteninformatie, zoals gebruikslogboeken, verkoopgegevens, ondersteuningstickets en enquêtes, en het gebruikt een analyse van deze gegevens om intelligente acties voor klantensucces te prioriteren en te automatiseren. Door deze combinatie van gegevens te analyseren kunnen gebruikers uit klantensucces, verkoop, marketing en productbeheer taken definiëren en prioriteren, workflows automatiseren, proactief omgaan met klantenbehoud, opzeggingen verminderen en upsell-mogelijkheden identificeren. Gainsight biedt een 360-graden beeld van de klant door middel van gedetailleerde profielen en interactieve scorekaarten voor de status van de klant. De "Lifecycle Cockpit" biedt één centrale locatie voor het beheren van alle klantgerelateerde takenlijsten, taken, oproepen tot actie en op regels gebaseerde waarschuwingen. Je kunt opmerkingen plaatsen en notities maken over oproepen tot actie, in behandeling zijnde actiepunten bekijken, taken delegeren, de voortgang van taken bekijken en toegang krijgen tot gedetailleerde analyses van oproepen tot actie. Op rollen gebaseerde dashboards, vooraf ontworpen rapporten en de rapportontwerpfunctie helpen om de waarde van teamacties verder te begrijpen en de prestaties te optimaliseren.Gainsight - Overzicht
Prijzen
Gainsight - Functies
Screenshots
Gainsight reviews
Gainsight reviews
Wonderful system for customer management!
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
Vergelijk de totaalscore met alternatieven
Vergelijk met alternatieven
Wonderful system for customer management!
Pluspunten
I really like using Gainsight to keep all of my customer information in one place. Daily, I use the tasks in my cockpit and success plans to keep me on task with my customer deliverables. The timeline allows me to have all of my notes, emails, and calls logged in one place. There are so many options to configure your customers C360, the options are almost endless.
Minpunten
I rarely have issues with using Gainsight, it really has changed the way I approach customer account management. I will say that there are times I have an issue with linking customer LinkedIn profiles, and I would love to see a more robust way to track customer org. charts. Otherwise, it's a wonderful tool!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Pluspunten
I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.
Minpunten
The recorded training was very long and painful. This needs to be improved.
There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Pluspunten
Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.
Minpunten
Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
Pluspunten
Ease of use
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
Pluspunten
I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.
Minpunten
I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.
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Prijzen van Gainsight
Prijzen van Gainsight
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
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Gainsight - Functies
Gainsight - Functies
Vergelijk functiescores met alternatieven
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Categorieën
Categorieën
Video's en instructies
Video's en instructies
Gainsight - Veelgestelde vragen
Gainsight - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Gainsight.
V. Welke prijsmodellen heeft Gainsight te bieden?
Gainsight kent de volgende prijsmodellen:
Gratis proef: Niet beschikbaar
V. Wat zijn de voornaamste functies van Gainsight?
We hebben geen informatie over functies van Gainsight
V. Wat zijn de typische gebruikers van Gainsight?
Gainsight heeft de volgende typische klanten:
Grote ondernemingen, Middelgroot bedrijf
V. Welke talen worden door Gainsight ondersteund?
Gainsight ondersteunt de volgende talen:
Engels
V. Welke prijsmodellen heeft Gainsight te bieden?
We hebben geen informatie over prijsmodellen van Gainsight
V. Biedt Gainsight ondersteuning voor mobiele apparaten?
We hebben geen informatie over apparaten die door Gainsight worden ondersteund
V. Met welke andere apps kan Gainsight worden geïntegreerd?
Gainsight kan worden geïntegreerd met de volgende toepassingen:
Azuqua, Datahug, Influitive, Komiko, Marketo, Mixpanel, MoData, Pendo, ReferenceEdge, Salesforce Service Cloud
V. Welke mate van ondersteuning heeft Gainsight te bieden?
Gainsight biedt de volgende ondersteuningsopties:
Veelgestelde vragen, Kennisbank, Online ondersteuning
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!