Greenhouse

- When managed tightly, it can produce very good data to keep track of your recruiting efforts.
- It is almost a one-stop-shop for recruiters and coordinators.
- Some of the recent changes are in the right direction, especially the visualized pipeline (which still needs work but it's finally there), and custom reports.
- It is nice that all employees can submit referrals directly as well as by trackable links.
- Interviewers and hiring managers manage to submit their interview feedback relatively easily and reminders seem to work well in encouraging the, to do so.
- If this is the first ATS you've worked with it's great.
- From what I hear from other companies it doesn't sound like any other system is significantly better for mid-sized companies.

- It requires a very knowledgeable admin to be on top of things to be used correctly.
- We use a plethora of integrations (most of them are not out of the box) to get the most out of the system, mostly around notifications and reports.
- As a recruiter/ manager It is impossible to get a full picture of my assignments and tasks. You need a billion clicks to do every task, there's no one place to see ALL of your positions/candidates and manage them easily.
- The only way to keep track is by setting notifications that flood your inbox.
- Reports are ok but not nearly as intuitive as they should be, we now use an external system for that.
- Support is still terrible, they added some reps in the EU time zone but they are at a lower level than the ones in the US so most of the time it doesn't solve the time difference problem, I hardly ever get anything from the support that I don't already know, they mostly tire us with asking for endless links and screenshots until we give up on the problem.
- We have monthly meetings with our CSM which are fine for getting heads up on product releases and best practices but are never enough when we have a technical difficulty and there's no way to see anyone technical ever.

The feature has many options that provide automation in all steps of the hiring process. This makes it really nice for high volume roles that have hundreds of candidates applying at once. The automations still provide a person touch, though.

Because the software has so many features to it the learning curve does take quite some time. It was hard to learn everything that the software provides, but is worth it if you are willing to put in the time and effort.

It definitely has the most features and flexibility for recruiters & candidate management + interview processes + templatizing + feedback submission.

It's not as great for sourcers to track information, but the Gem integration helps out a lot. I wish there could be some customization in candidate surveys based on teams, HMs, etc