Housecall Pro - Overzicht
Wat is Housecall Pro?
Housecall Pro supports professionals with all aspects of their daily workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.
Housecall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.
Housecall Pro levels the playing field by arming small businesses with high-tech tools at the most competitive low cost to better compete in the marketplace and is ideal for businesses with 1 to 30 employees. It saves time, money and provides a customer remarketing tool that has strong potential to, on average, double the number of jobs for the service professional. With over 30+ vertical offerings for home service needs, Housecall Pro is the easiest way to take control and organize a business.
This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.
Housecall Pro - Overzicht
Prijzen
Prijsopties
START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support
GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support
MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking
XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager
Housecall Pro - Functies
Screenshots
Housecall Pro reviews
Housecall Pro reviews
Great Product!
CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.
Great Job Guys! Really, I mean it.
An important appendage of our growing company
As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.
Mixed Emotions
PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the techs to maneuver. Having a picture of the tech when notifying the customer via text they were on their way was great. Made our customers feel at ease for them to know who would be coming to their door.
CON: Chat takes way too long and not able to speak to someone. We have a lot of commercial accounts that require a purchase order number on the invoice. There is no "box" to add PO, need to put in the notes at bottom of invoice. Should be at the top of the invoice for customers to reference quickly. Job location only has two lines available. Again, a lot of our commercial customers have several job descriptions and need to have the job location name (1st line), street address (2nd line) and city, state and zip (3rd line). They do have the "parent/child" entry but they are separate from each other when searching or invoicing. Can't search for an invoice number quickly. Need to pull up the customer and then find the invoice. Invoice template could not be changed, font too large and spaced out way too far so almost every invoice went into 2 pages. A lot of our commercial customers had complained because they were having to print out multiple pages for an invoice.
Very good quality software for extremely reasonable price.
A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.
User friendly
We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!
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Great Product!
Pluspunten
I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.
Minpunten
The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.
An important appendage of our growing company
As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.
Pluspunten
The equipment tracking feature for each customer has simplified life both for the inside staff and the techs. Now that we have the service agreement options, the tech's have an easier time tracking the details of the services. It has helped with our inside sales to be more consistent with customers' maintenance and generating more income.
Minpunten
As we are going and figuring out our growing pains, I have come to realize that it would great to have a system to track inventory as our techs use it with each customer in live time. This type of feature would help with repurchasing and tracking lost inventory.
Mixed Emotions
PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the techs to maneuver. Having a picture of the tech when notifying the customer via text they were on their way was great. Made our customers feel at ease for them to know who would be coming to their door.
CON: Chat takes way too long and not able to speak to someone. We have a lot of commercial accounts that require a purchase order number on the invoice. There is no "box" to add PO, need to put in the notes at bottom of invoice. Should be at the top of the invoice for customers to reference quickly. Job location only has two lines available. Again, a lot of our commercial customers have several job descriptions and need to have the job location name (1st line), street address (2nd line) and city, state and zip (3rd line). They do have the "parent/child" entry but they are separate from each other when searching or invoicing. Can't search for an invoice number quickly. Need to pull up the customer and then find the invoice. Invoice template could not be changed, font too large and spaced out way too far so almost every invoice went into 2 pages. A lot of our commercial customers had complained because they were having to print out multiple pages for an invoice.
Pluspunten
We loved the GPS that showed the property location and street view. This helped our techs locate the property without questioning. Also when entering the job, it prevented the office from a typo when entering the property street address.
Minpunten
At first sign up we were given our "own" personal trainer. However, she was on a time limit and did not help with our concerns. Would cut me off and say she had to take other calls, would need to set up another appointment... a few days later. Got my 30 minutes again, then she said set up 5 jobs and see how they go. The problem is that our business did not stop, it had to keep running and we didn't know how to set up our system. By the time it was set up we had a huge backlog of entering, late invoices, etc.
After our 2 or 3 visits with our "personal trainers", they converted us to customer service online chat only. It took a long time to get someone to respond, most times would lead into another question, wait again, and so on. Wasted so much time in the office! At the beginning of set up, it took days and hours to get results, very, very frustrating. Kept asking if we could just speak to someone and they said they were set up for online chat and could make an appointment if the concern was something a chat could not resolve. I would need help at that moment, would not want to wait several days to speak to someone.
( After a few weeks we ended up going to Service Fusion which gave us 60 full days with our personal trainer. Would spend up to an hour on the phone guiding us through the set up. And if our rep was not available, you could speak to anyone on the customer service team. Absolutely wonderful!)
Very good quality software for extremely reasonable price.
A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.
Pluspunten
A software service I just stumbled upon through a distributors app. Had no plan to sign up at all. I wanted the free gift for completion of a demo. It has helped in ways that I never thought would be a need for my business. My clients appreciate the messaging/reminder of services plus real time updates to arrival. All paperless invoicing saves on overhead. Highly professional looking invoices that provide my customers an itemized description of their service. Customers open an invoice and click the pay link or can pay by credit card reader with standard rates or lower. Easily links to quickbooks. And then automated thank you emails with requests for reviews.
Minpunten
I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5 star rating and well written reviews about my services provided, if new potential customers can't see them across other platforms is somewhat useless.
User friendly
We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!
Pluspunten
This software is very user friendly, without any training most of our team was able to dive right in and start using the software immediately . I love the fact that we can schedule, take payments view our customers history and overall have the ability to use every function of the software whether your in the office or out if the field. We can send internal messages to our staff as well as our customers. This software shows our overall earnings, tracks invoices that our outstanding and honestly allows our company to run smoothly and efficiently.
Minpunten
In the beginning for some reason if I had to go back and close out a job and back date it, the software would not allow me to choose the appropriate date, however this has been fixed and I haven't had any recent problems with this particular issue.
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Prijzen van Housecall Pro
Prijzen van Housecall Pro
START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support
GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support
MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking
XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager
START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support
GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support
MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking
XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager
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Housecall Pro - Functies
Housecall Pro - Functies
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Categorieën
Categorieën
Video's en instructies
Video's en instructies
Aanvullende informatie voor Housecall Pro
Aanvullende informatie voor Housecall Pro
Voornaamste functies van Housecall Pro
- Access control
- Accounting integration
- Activity dashboard
- Activity management
- Activity tracking
- Alerts / escalation
- Appointment reminders
- Assignment management
- Audit trail
- Auditing
- Auto-responders
- Automatic backup
- Automatic notifications
- Automatic reminders
- Availability indicator
- Bank reconciliation
- Billing & invoicing
- Business analysis
- Calendar management
- Calendar sync with Google
- Charting
- Chat
- Client portal
- Communication management
- Contact database
- Contact history
- Content filtering
- Credit card integration
- Credit card processing
- Custom SMS notifications
- Custom forms
- Customer accounts
- Customer database
- Customer history
- Customer history
- Customer postcard marketing
- Customer tagging
- Customizable templates
- Dashboard with business stats
- Data extraction
- Data filtering
- Data import
- Data visualization
- Dispatch management
- Drag & drop interface
- Drip email marketing
- Electronic payments
- Electronic signature capture
- Email integration
- Email marketing automation
- Email notifications
- Email receipts
- Email tracking
- Employee database
- Employee management
- Employee portal
- Estimating
- Event calendar
- GPS
- GPS & time tracking
- Geographic maps
- Google calendar integration
- History tracking
- Instapay
- Invoice management
- Job costing
- Job management
- Job scheduling
- Job tracking
- Mobile alerts
- Mobile integration
- Mobile signature capture
- Multi-location
- Online booking
- Partial payments
- Payment processing
- Progress tracking
- Project notes
- QuickBooks integration
- Quote management
- Real time data
- Real time monitoring
- Real time notifications
- Real time reporting
- Real time updates
- Receiving
- Recurring jobs
- Referral tracking
- SLA management
- SMS integration
- SSL security
- Sales tax management
- Search functionality
- Secure data storage
- Status tracking
- Subcontractor management
- Summary reports
- Technician management
- Third party integration
- Time & expense tracking
- Tracking features
- User activity monitoring
- Work Order management
- Work history
- Workflow management
Pluspunten
GetApp-analyse
GetApp-analyse
HouseCall Pro is a cloud-based field service management software that allows service professionals to run their business from anywhere – a web portal in their home office or on their smartphone while out in the field. It’s an all-in-one solution that covers job management, quotes/estimates, scheduling, dispatching, billing and invoicing, payment processing, customer management, electronic signature capture, and service history tracking.
Built for service contractors and professionals, HouseCall Pro’s notable features include contractor profiles, Google Calendar integration, customer database, messaging, GPS tracking, live maps, mobile payment, automated invoicing, postcard marketing, and email remarketing.
HouseCall Pro seamlessly integrates with HouseCall, the free customer booking app that can be downloaded to phones to make it easy for them to book a service with your company.
Wat is Housecall Pro?
Managing a field service operation can be tricky, considering lost or misplaced job orders, quotes or estimates not equivalent to the actual job scope, and field technicians trapped in traffic or stalled by a vehicle mishap, among others. There’s also the paperwork to contend with at the end of the day so clients send their payments on time.
HouseCall Pro is a business management solution for companies engaged in home and field services. It’s an end-to-end automation platform that takes care of your entire workflow – from job scheduling to dispatch, from customer management to quotes and payment processing. It keeps paperwork to a minimum and helps you focus on growing your business instead of chasing non-paying customers.
Voornaamste functies van Housecall Pro
Scheduling and Dispatch
When a customer books a job order with your company via the HouseCall app, you’re immediately notified. The booking app allows them to send you photos of the job site to illustrate the service they need done. This, in turn, lets you accurately estimate the job’s cost. All booked jobs are stored in Google Calendar, which you can check anytime via HouseCall Pro for daily, weekly, or monthly schedules.
If you work with other fieldworkers, the dispatch and scheduling feature allows you to assign jobs to available technicians in a just few clicks. Job details are sent to them, and last-minute updates can be pushed to their devices in real time. No more texting, emailing, or calling just so everyone’s on the same page.
HouseCall Pro also has a GPS functionality that lets you schedule urgent work orders based on a technician’s proximity to a customer’s location. Live maps enable fieldworkers to save on travel time and fuel costs.
Customer Management
Contacting a customer while not tracking the jobs you’ve completed for them can easily turn into an embarrassing situation for you and a frustrating experience for them.
With HouseCall Pro, customer records, jobs, invoices, and communications are stored in your private cloud, making it easy to manage your customer database and keep track of job histories. Tags can be used to organize the database and make searches faster.
Invoicing and Payment Processing
When a job is marked as complete, HouseCall Pro lets you send automated email invoices straight from your phone. Customers can then pay by credit card online or send payment via other methods your business supports such as cash, through a collection facility, bank transfers, and so on.
It also allows you to process payments at a flat rate of 2.69% + $0.30 while on site. Simply key in or scan the customer’s debit/credit card and capture their e-signature. HouseCall Pro integrates with QuickBooks Online to simplify your accounting processes.
Postcard Marketing and Email Remarketing
To keep you top of mind with your customers, HouseCall Pro’s postcard marketing feature enables you to send custom postcards at $0.65 apiece, while “thank you” and reminder emails come at no cost.
You can also attract new customers by getting your business featured on a HouseCall consumer marketplace in your chosen service area. The review system can work to your advantage because people who post reviews are real customers.
Messaging and Communication
HouseCall Pro’s built-in messaging system allows you to communicate with customers and with staff on site. A customer can ask for a quote and attach photos of the job. They get notified for each job order that’s booked and confirmed. OMW alerts are sent to them the moment their technician pushes the On My Way button on his/her phone. They also automatically receive invoices via email for completed jobs, as well as reminders and “thank you” emails.
Dispatch admins can send updates to technicians any time, and fieldworkers can message the home office if any problems arise on the job site or while on their way to the site.
Integraties met Housecall Pro
HouseCall Pro carries ready-made integrations with QuickBooks Online and Google Calendar.
Prijzen van Housecall Pro
HouseCall Pro offers three subscription plans: Free, Grow, and Manage. Free includes baseline features and if for user. Grow costs $69 per month on a bi-annual subscription basis and accommodates up to ten users. Manage costs $175 per month and is for an unlimited number of users.
All plans include features such as apps for iOS and Android devices, and the web, real-time dispatching, QuickBooks Online and Google Calendar integration, GPS vehicle tracking, and a customer booking app. Grow and Manage plans have an additional one-time setup fee of $99.
For Enterprise features, additional information can be obtained by calling the HouseCall Pro sales department.
Housecall Pro - Verkoopcijfers
- All-in-one field service management tool that covers tasks such as scheduling and dispatching, GPS tracking, invoicing, payment processing, and more
- Mobile app that technicians can take to job sites for up-to-date job details
- Marketing feature that lets you send customized cards and keep you top of mind with customers
- E-signature functionality to easily capture customer signatures
- Includes apps for the web, Androids, and iOS devices
Housecall Pro - Veelgestelde vragen
Housecall Pro - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Housecall Pro.
V. Welke prijsmodellen heeft Housecall Pro te bieden?
Housecall Pro kent de volgende prijsmodellen:
Vanaf: US$ 39,00/maand
Prijsmodel: Gratis, Abonnement
Gratis proef: Beschikbaar
START PLAN: $39/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support GROW PLAN: $109/month billed annually - 1-6 Users Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support MANAGE PLAN: $199/month billed annually - 1-10 Users Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking XL PLAN: Contact for pricing - 6 - 50 Users Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager
V. Wat zijn de voornaamste functies van Housecall Pro?
Housecall Pro biedt de volgende functies:
- Access control
- Accounting integration
- Activity dashboard
- Activity management
- Activity tracking
- Alerts / escalation
- Appointment reminders
- Assignment management
- Audit trail
- Auditing
- Auto-responders
- Automatic backup
- Automatic notifications
- Automatic reminders
- Availability indicator
- Bank reconciliation
- Billing & invoicing
- Business analysis
- Calendar management
- Calendar sync with Google
- Charting
- Chat
- Client portal
- Communication management
- Contact database
- Contact history
- Content filtering
- Credit card integration
- Credit card processing
- Custom SMS notifications
- Custom forms
- Customer accounts
- Customer database
- Customer history
- Customer history
- Customer postcard marketing
- Customer tagging
- Customizable templates
- Dashboard with business stats
- Data extraction
- Data filtering
- Data import
- Data visualization
- Dispatch management
- Drag & drop interface
- Drip email marketing
- Electronic payments
- Electronic signature capture
- Email integration
- Email marketing automation
- Email notifications
- Email receipts
- Email tracking
- Employee database
- Employee management
- Employee portal
- Estimating
- Event calendar
- GPS
- GPS & time tracking
- Geographic maps
- Google calendar integration
- History tracking
- Instapay
- Invoice management
- Job costing
- Job management
- Job scheduling
- Job tracking
- Mobile alerts
- Mobile integration
- Mobile signature capture
- Multi-location
- Online booking
- Partial payments
- Payment processing
- Progress tracking
- Project notes
- QuickBooks integration
- Quote management
- Real time data
- Real time monitoring
- Real time notifications
- Real time reporting
- Real time updates
- Receiving
- Recurring jobs
- Referral tracking
- SLA management
- SMS integration
- SSL security
- Sales tax management
- Search functionality
- Secure data storage
- Status tracking
- Subcontractor management
- Summary reports
- Technician management
- Third party integration
- Time & expense tracking
- Tracking features
- User activity monitoring
- Work Order management
- Work history
- Workflow management
V. Wat zijn de typische gebruikers van Housecall Pro?
Housecall Pro heeft de volgende typische klanten:
Freelancers, Middelgroot bedrijf, Klein bedrijf
V. Welke talen worden door Housecall Pro ondersteund?
Housecall Pro ondersteunt de volgende talen:
Engels
V. Welke prijsmodellen heeft Housecall Pro te bieden?
Housecall Pro kent de volgende prijsmodellen:
Gratis, Abonnement
V. Biedt Housecall Pro ondersteuning voor mobiele apparaten?
Housecall Pro ondersteunt de volgende apparaten:
Android, iPhone, iPad
V. Met welke andere apps kan Housecall Pro worden geïntegreerd?
Housecall Pro kan worden geïntegreerd met de volgende toepassingen:
Facebook, Mailchimp, Mixpanel, NiceJob, QuickBooks, QuickBooks Online, QuickBooks Online, SendGrid, Stripe, Twilio Communications Cloud
V. Welke mate van ondersteuning heeft Housecall Pro te bieden?
Housecall Pro biedt de volgende ondersteuningsopties:
Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies
CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.
Great Job Guys! Really, I mean it.