ConnectWise Manage

Een tool voor PSA (professional services automation) die is ontworpen om jouw bedrijf-als-een-dienst te runnen

4,1 /5 (173 review) Schrijf een review!

ConnectWise Manage - Overzicht

Wat is ConnectWise Manage?

ConnectWise Manage is een platform voor bedrijfsvoering dat is ontworpen om je bedrijf voor technologieoplossingen te runnen en alles met elkaar te verbinden. Hierdoor kun je een superieure dienstlevering bieden, je bedrijf beter kennen, volledig inzicht in facturering krijgen en projectoverdrachten zonder enige moeite afhandelen. De workflowregels die zijn gedefinieerd in ConnectWise Manage hebben betrekking op alle gebieden van het bedrijf, van het sturen van gerichte marketingcampagnes tot het volgen van de servicelevering via overeenkomsten inzake het dienstverleningsniveau, tot het creëren van facturen en het financieel beheer. De app kan worden gebruikt voor helpdesk- en ticketbeheer, projectmanagement, urenregistratie, customer relationship management, beheer van cloudtoepassingen, monitoring en facturering, dispatch van technici, volgen van bedrijfsmiddelen, facturering, inkoop, voorraadbeheer en meer.

ConnectWise Manage biedt een oplossing voor het stroomlijnen van IT, met automatiseringsopties voor incidentbeheer, beschikbaarheidsbeheer, aanvraagbeheer, serviceniveaubeheer, servicerapportage, middelen- en configuratiebeheer voor diensten en kennisbeheer. De aanpasbare dashboards en rapportagetools geven gedetailleerd inzicht in al je meest kritieke KPI's. ConnectWise Manage wordt ook geleverd als een mobiele app voor het verwerken van serviceverzoeken en toegang tot gegevens onderweg.

ConnectWise Manage - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

ConnectWise Manage - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika, Canada, Verenigd Koninkrijk, Australië, Duitsland
Ondersteunde talen
Engels

Media

Stay on top of ticket aging, time-to-resolution history, and total billable hours
Create project plans from scratch or with project templates
Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies
Create pre-defined project checklists, move around tasks, and hold documents
Customize ticket views and arrange information in a way that suits you
Schermopname van ConnectWise Manage: Stay on top of ticket aging, time-to-resolution history, and total billable hours Schermopname van ConnectWise Manage: Create project plans from scratch or with project templates Schermopname van ConnectWise Manage: Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies Schermopname van ConnectWise Manage: Create pre-defined project checklists, move around tasks, and hold documents Schermopname van ConnectWise Manage: Customize ticket views and arrange information in a way that suits you

ConnectWise Manage reviews

ConnectWise Manage reviews

Totaalscore
4,1
/
5
Uitstekend
70

Zeer goed
65

Gemiddeld
29

Slecht
4

Erg slecht
5

Prijs-kwaliteitverhouding
3,9
Functies
4,1
Gebruiksgemak
3,6
Klantenondersteuning
3,9
78% heeft deze app aanbevolen
Jared M.

CRM for the Best in the Biz!

With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry.

You've been with the rest, now get with the best.


Vertalen met Google
Geverifieerde reviewer

Good Ticketing System for MSP and IT companies

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.


Vertalen met Google
James V.

OVeral shocking experience

We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.


Vertalen met Google
Geverifieerde reviewer

MSPs need to know about Connectwise Manage

We have saved a lot of time and have increased logged tickets and time for clients.


Vertalen met Google
Yeprem A.

Complete solution but slow as molasses


Vertalen met Google
Jared M.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

CRM for the Best in the Biz!

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 29-10-2019
Bron van de reviewer: Capterra

With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry.

You've been with the rest, now get with the best.

Pluspunten

ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool.

Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them).

Minpunten

Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years.

Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 10.0/10

Geverifieerde reviewer
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Good Ticketing System for MSP and IT companies

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 28-8-2019
Bron van de reviewer: Capterra

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Pluspunten

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Minpunten

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 7.0/10

James V.
Sector: Computernetwerken
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

OVeral shocking experience

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 1-11-2019
Bron van de reviewer: Capterra

We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

Pluspunten

The end of the ady when i can log out of Connectwise.
The Contract part and some automation is good.

Minpunten

Practically everything else:
Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.
Then there is the general support - lacking to say the least.
Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.
Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.
Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.
I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Geverifieerde reviewer
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

MSPs need to know about Connectwise Manage

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 12-10-2020
Bron van de reviewer: GetApp

We have saved a lot of time and have increased logged tickets and time for clients.

Pluspunten

Ikke the ability of Connectwise Manage to log tickets and that it allows my team to add pictures and documents for better tracking. I also like the mobile app so my team can add and update tickets on-site

Minpunten

Leaning the new ticketing system as well as integrating with Automate was a bit of a challenge. ConnetWise support was able to assist us and get it setup.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Yeprem A.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Complete solution but slow as molasses

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 12-2-2020
Bron van de reviewer: Capterra

Pluspunten

Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well.

The mobile app is horrendous.

Minpunten

Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow.
Gigabit internet connection at home and at the office, slow.
Brand new 8th gen CPU desktop with SSD. Slow.
Laptop. Slow.
It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Gebruikersaanbeveling
8/10
Gebaseerd op 173 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
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Prijzen van ConnectWise Manage

Prijzen van ConnectWise Manage

Vanaf
N/A
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
3,9/5
Gebaseerd op 173 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

ConnectWise Manage - Functies

ConnectWise Manage - Functies

API
Aanpasbare rapportage
Activiteiten volgen
Activiteitendashboard
Auditing
Audittrail
Automatische meldingen
Bewaking
Compliancebeheer
Documentbeheer
Documenten opslaan
Factureren
Gegevens importeren en exporteren
Integratie van derden
Rapportage en statistieken
Realtime gegevens
Realtime rapportage
Voorraad bijhouden
Voorraadbeheer
Workflowbeheer
Functies
4,1/5
Gebaseerd op 173 gebruikersscores
Vergelijk functiescores met alternatieven
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Categorieën

ConnectWise Manage - Veelgestelde vragen

ConnectWise Manage - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over ConnectWise Manage.

V. Welke prijsmodellen heeft ConnectWise Manage te bieden?

ConnectWise Manage kent de volgende prijsmodellen:

Prijsmodel: Abonnement

Gratis proef: Niet beschikbaar

V. Wat zijn de voornaamste functies van ConnectWise Manage?

We hebben geen informatie over functies van ConnectWise Manage

V. Wat zijn de typische gebruikers van ConnectWise Manage?

ConnectWise Manage heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Middelgroot bedrijf

V. Welke talen worden door ConnectWise Manage ondersteund?

ConnectWise Manage ondersteunt de volgende talen:

Engels

V. Biedt ConnectWise Manage ondersteuning voor mobiele apparaten?

ConnectWise Manage ondersteunt de volgende apparaten:

Android, iPhone

V. Met welke andere apps kan ConnectWise Manage worden geïntegreerd?

ConnectWise Manage kan worden geïntegreerd met de volgende toepassingen:

Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, Jira, Kaseya VSA, LogicMonitor, Net-Results

V. Welke mate van ondersteuning heeft ConnectWise Manage te bieden?

ConnectWise Manage biedt de volgende ondersteuningsopties:

Kennisbank, Online ondersteuning, Telefonische ondersteuning, Veelgestelde vragen, Forum, Video-instructies