--- description: Gedetailleerde beoordelingen over Talkdesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Talkdesk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Talkdesk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [VoIP-software](/directory/107/voip/software) > [Talkdesk](/software/100659/talkdesk) # Talkdesk Canonical: https://www.getapp.nl/software/100659/talkdesk Pagina: 1 / 31\ Volgende: [Volgende pagina](https://www.getapp.nl/software/100659/talkdesk?page=2) > Talkdesk biedt alle voordelen van bedrijfsbrede contactcentersoftware, zonder alle bijbehorende complexiteit. > > Oordeel: score van **4.5/5** door 733 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 733 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Talkdesk - **Locatie**: San Francisco, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 85,00 - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Portugees, Russisch, Spaans - **Beschikbare landen**: Australië, Brazilië, Canada, Duitsland, Frankrijk, Ierland, India, Italië, Mexico, Nederland, Nieuw-Zeeland, Spanje, Verenigd Koninkrijk, Verenigde Staten ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare rapporten - Activiteiten volgen - Activiteitendashboard - Agent-interface - Alerts/Escalation - Antwoodapparaatdetectie - Archiveren en retentie - Automatic Outbound Dialer - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van klantervaringen - Beheer van supporttickets - Beller-ID - Bellijstbeheer - Bewaking - CRM - CTI (Computer Telephony Integration) ## Integraties (46 in totaal) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... en 31 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [VoIP-software](https://www.getapp.nl/directory/107/voip/software) ## Gerelateerde categorieën - [VoIP-software](https://www.getapp.nl/directory/107/voip/software) - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [IVR-software](https://www.getapp.nl/directory/289/ivr/software) - [Telefonie software](https://www.getapp.nl/directory/294/telephony/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1787 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3440 reviews) 3. [Zoho Desk](https://www.getapp.nl/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18785 reviews) 5. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4080 reviews) ## Reviews ### "Good for monitoring and quality checking" — 5.0/5 > **Mariam** | *6 mei 2022* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: You can track calls in live and after. It is user-friendly. Easy to use. > > **Minpunten**: It would be better if it had more easier ways to solve some issues, but overall ticket resolving is good and fast. Sometimes it has issues that we could not make cakls but it is resolved soon after reporting. > > It is good for UX side. It helps several KPIs to resolve. ----- ### "Talkdesk Review" — 4.0/5 > **Steven** | *14 augustus 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: App can be used from anywhere and allows our servicedesk to be mobile and take calls from anywhere. Always listening to feedback for future features. Good call quality. > > **Minpunten**: Features can take a while to roll out even when promised by a certain date. Reporting could be more robust. > > Good product, always improving, good customer service, easy to rollout and administer. ----- ### "Room for improvement" — 3.0/5 > **Geverifieerde reviewer** | *12 februari 2022* | Consumentengoederen | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support. > > **Minpunten**: I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system. ----- ### "Most powerful and efficient telephone software" — 5.0/5 > **Twinnie** | *27 augustus 2019* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Have automatic option to call patient back when miss a call > > **Minpunten**: There's nothing I don't like bout this software > > Love this software can calculate calls to monitor the volumes ----- ### "Popular features" — 4.0/5 > **Milton** | *17 augustus 2020* | Telecommunicatie | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The call recording and advanced features such as voice analytics, AI, easy building IVR etc.... > > **Minpunten**: The integrations with customer devices GW's, PSTN, etc... is hard to do it and require expert talkdesk integration and services. Also any integration require too much time to quote and deploy. > > The service and support is great and we have many features that we can integrate but require too much time and effort to realize ----- Pagina: 1 / 31\ Volgende: [Volgende pagina](https://www.getapp.nl/software/100659/talkdesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/100659/talkdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens