--- description: Gedetailleerde beoordelingen over Jitbit Helpdesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Jitbit Helpdesk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Jitbit Helpdesk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/287/help-desk-ticketing/software) > [Jitbit Helpdesk](/software/100637/jitbit-help-desk) # Jitbit Helpdesk Canonical: https://www.getapp.nl/software/100637/jitbit-help-desk Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.nl/software/100637/jitbit-help-desk?page=2) > JitBit biedt een helpdesk ticketingsysteem voor freelancers, startups en kleine bedrijven, evenals grote ondernemingen. Met de app kun je alle inkomende e-mails voor supportaanvragen en de bijbehorende tickets beheren en volgen, taken automatiseren en tickets organiseren in categorieën. De helpdesk wordt beschermd door SSL en gehost door AWS-servers die dagelijkse back-ups en 24x7 monitoring bieden. De webgebaseerde helpdesk kan volledig worden geïntegreerd met je e-mail en Active Directory en biedt een gedetailleerd overzicht van al je tickets en klanten. Je kunt tickets organiseren door categorieën en tags toe te wijzen en specifieke tickets bekijken via filters. Je kunt filters gebruiken om tickets te routeren, bepaalde acties toe te passen en prioriteiten te stellen. Je kunt ook tickets gebruiken om een kennisbank te maken en te rapporteren over bedrijfsprestaties. > > Oordeel: score van **4.5/5** door 33 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 33 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Jitbit - **Opgericht**: 2005 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Algerije, Argentinië, Australië, België, Brazilië, Canada, Chili, Colombia, Costa Rica, Curaçao, Cyprus, Denemarken, Duitsland, Egypte, Estland, Faeröer, Finland, Frankrijk, Gibraltar, Griekenland en 54 meer ## Functies - API - Aanpasbare branding - Aanpasbare velden - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Communicatie via meerdere kanalen - E-mailsjablonen - Eenmalige aanmelding - Geautomatiseerde routing - Gegevens importeren en exporteren - Kennisbankbeheer - Klantendatabase - Macro's/reacties via sjablonen - Mobiele app - Rapportage en analyse - Realtime chatten - Ticketbeheer - Toegangsopties/machtigingen - Workflowbeheer - Zelfserviceportal ## Integraties (12 in totaal) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) ## Alternatieven 1. [Zoho Assist](https://www.getapp.nl/software/9913/zoho-assist) — 4.7/5 (1402 reviews) 2. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (710 reviews) 4. [TeamViewer ONE](https://www.getapp.nl/software/90948/teamviewer) — 4.6/5 (11626 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Affordable and easy" — 5.0/5 > **Geverifieerde reviewer** | *26 september 2016* | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Low price, responsive customer support, very nice UI. > > **Minpunten**: Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this. > > We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier. ----- ### "Excellent software, after some modifications for the Corporate world" — 5.0/5 > **Rob** | *11 november 2015* > > Pros: Easily modifiable, source code available with correct license. Easy to use for users. Scripting/Automation/SLA tools makes automating jobs easy. Integrated knowledge base capabilities. Cons: No group level permissions Two tiered Problem/Category versus three tier Category/Item/Problem solution. Three security tiers means corporations may need to modify code to handle different situations. Category selector is not filterable, with large numbers of categories, searching and reporting is tedious. Default behavior is logging a call for yourself, you must select to log for another user (designed for users to log their own calls versus calling into a helpdesk). With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this. Overall: If your company has an IT department with Visual Studio developers, using this software versus a solution that costs tens if not hundreds of thousands per year is a no-brainer. You can modify it to your needs quite easily. Unlimited users means the app can grow as you do. Customer service has been great, email the team and we usually hear back within an hour, and funny enough, I've heard from members of their executive office answering questions. Great service, I hope they never change that. ----- ### "It will get the job done" — 4.0/5 > **Michael** | *2 december 2018* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The software is a good ticketing system and and will certainly help you accomplish your task tracking, > > **Minpunten**: Felt like it was missing features compared to its competitors for the price. ----- ### "Jitbit is a fantastic help desk solution" — 5.0/5 > **Geverifieerde reviewer** | *7 juni 2018* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use > > **Minpunten**: My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes. ----- ### "Neat, affordable & easy to use, but no twitter integration" — 4.0/5 > **Peter** | *24 september 2015* > > We've been using this for about 2.5 years, the cloud-hosted version (we were going to buy the on-prem one, but the company suggested we tried the SaaS one and we never looked back). This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations. We kept bobing the company with our requests for this for about a year, and they are promising to deliver this, but still haven't don this yet. That's why the four stars. Other than that - top notch solution. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.nl/software/100637/jitbit-help-desk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/100637/jitbit-help-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens