Track-It!

Over Track-It!
Track-It! wordt geleverd inclusief een proefversie van 30 dagen die op elk moment kan worden opgewaardeerd. Alle betaalde abonnementen van Track-It! zijn volledig schaalbaar en worden geleverd met ondersteuning en videotutorials. Track-It! heeft een webgebaseerde en een Windows-client. Track-It! wordt geleverd met videotutorials voor de installatie en een online kennisbank.
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Twijfels over Track-It!?
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Reviews
Heb je Track-It! al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Just Track-It
Beoordeeld op 12-4-2019
Track-IT has been around for a while now. We have used it for a good 10 years before switching to...
Track-IT has been around for a while now. We have used it for a good 10 years before switching to another product. Track-IT was good for its time, but there are better and more robust products out there now. The platform is very customizable and will fit a lot of customers who are looking for a solid helpdesk/service desk solution.
In our case, as our database was growing, scalability became an issue. The system would run slow and support team needed to get engaged. Reporting feature (crystal reports) wasn't great either.
Pluspunten
Easy to use interface. Hardware and Software inventory modules.
Minpunten
Performance with larger databases. Reporting feature.
Antwoord van BMC Software
Thank you for the review Andriy. Our latest version, Track-It! 2019 is a completely redesigned web based version and any performance or scalability issues of the old 11.x version are now gone. Crystal Reports has also been replaced with a new reporting tool. Even though this is a major upgrade, Track-It! 2019 is a free upgrade to all customers on support.
- Sector: Nutsbedrijven
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Track-It, The Best Helpdesk software I have used
Beoordeeld op 17-10-2016
I have used Track-It for a many years during my tenure at four different companies. Track-It is a...
I have used Track-It for a many years during my tenure at four different companies. Track-It is a solid product that will increase the efficiency and effectives of your Helpdesk. The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups. Users can solve many of their issues with the Self-Service Module. The Module can help users with changing their own passwords after authentication, looking-up common solutions to problems, or fill out a detailed help request form. Track-It can prioritize your work orders and distribute to correct person based on the incoming Work Order Requests. Emails are automatically sent to users if status updates and the resolution are desired. The Assets Tracking module has helped account for all the hardware and to who has been assigned. The discovery option will automatically find the hardware on the network. The License Module helps the organization stay in compliance by tracking the authorized license count. It is a wonderful system and I recommend that you try Track-It.
Pluspunten
Ease of use
Functionality
Cost
Support
User Advocate Web Site
Innovations
Minpunten
purchasing module
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Track-It! 20xx: The next generation
Beoordeeld op 8-7-2020
A positive experience and comfort provided that True North Service Management Solutions Ltd have...
A positive experience and comfort provided that True North Service Management Solutions Ltd have vast knowledge and experience of Track-It! and can provide professional services for migrating from 11.x, installation and configuration, training and even report writing.
Pluspunten
The rewrite of Track-It! addresses a lot of previous concerns from reviews of 11.x and prior. It is 100% web based, has a mobile app, built in report writer and a strong ITAM offering with Client Management for Track-It that also has a CMDB, SLM, Remote Mgt, Patch & Deployment and allows you to easily manage your compliance.
Minpunten
Would be nice to be able to add custom fields, but there’s a number of custom fields available that can be removed from the form with the designer so not a major issue.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Track-IT by Numara
Beoordeeld op 25-10-2018
For the most part, it's a good experience. Their support portal is a little confusing at first but...
For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly.
Pluspunten
The stability of the product. The customization aspect...adding fields. The options seem limitless.
Minpunten
The user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s).
Antwoord van BMC Software
Hi Joseph, thanks for the feedback. You should take a look at our new Track-It! 2018 version. It has some great new features, a new modern web interface and is a free upgrade to customers on support. I think it may be exactly what you are looking for.
- Sector: Machinebouw
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
BMC Track-It keeps track of our users incidents
Beoordeeld op 31-5-2019
Generally good. The user experience can be difficult with updates that are not particularly...
Generally good. The user experience can be difficult with updates that are not particularly helpful but from a technician perspective, the software does what we need. Reports are hit and miss at times when incidents do not get properly classified, so overhead is a little higher than I would have expected.
Pluspunten
Allows me to manage user requests and keep track of outstanding issues easily.
Minpunten
Once a classification category has been used, it does not seem to be able to be deleted, which makes changing the classification of incidents a challenge having to scroll through a large number of setup criteria that are no longer used.
Track-It! - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Track-It!.V. Welke prijsmodellen heeft Track-It! te bieden?
Track-It! kent de volgende prijsmodellen:
- Vanaf: US$ 995,00/eenmalig
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Track-It!?
Track-It! heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Track-It! ondersteund?
Track-It! ondersteunt de volgende talen:
Duits, Engels, Frans, Portugees, Spaans
V. Biedt Track-It! ondersteuning voor mobiele apparaten?
Track-It! ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Track-It! worden geïntegreerd?
We hebben geen informatie over welke integraties Track-It! kent
V. Welke mate van ondersteuning heeft Track-It! te bieden?
Track-It! biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Track-It!.