---
description: Gedetailleerde beoordelingen over Zoho Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Zoho Desk met soortgelijke producten.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk reviews, prijzen en scores | GetApp Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/287/help-desk-ticketing/software) > [Zoho Desk](/software/10036/zoho-desk)

# Zoho Desk

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> Zoho Desk is een cloudgebaseerd helpdeskplatform dat is ontworpen om bedrijven van elke omvang te helpen bij het beheren van de klantenservice. Belangrijke functies zijn onder meer tickets voor klantenondersteuning, een klantenondersteuningsportal, contractbeheer en het maken van rapporten.
> 
> Verdict: Rated **4.5/5** by 2209 users. Top-rated for **Waarschijnlijkheid van aanbeveling**.

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## Quick Stats & Ratings

| Metric | Score | Detail |
| **In totaal** | **4.5/5** | 2209 Reviews |
| Gebruiksgemak | 4.4/5 | Based on overall reviews |
| Klantenondersteuning | 4.3/5 | Based on overall reviews |
| Prijs-kwaliteitverhouding | 4.5/5 | Based on overall reviews |
| Functies | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Zoho
- **Founded**: 1996

## Commercial Context

- **Beginprijs**: US$ 20,00
- **Prijsmodel**:  (Gratis proef)
- **Target Audience**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
- **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Arabisch, Chinees, Deens, Duits, Engels, Frans, Hindi, Indonesisch, Italiaans, Japans, Nederlands, Portugees, Roemeens, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds
- **Available Countries**: Argentinië, Australië, België, Brazilië, Canada, Chili, China, Colombia, Duitsland, Filipijnen, Frankrijk, India, Indonesië, Italië, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Peru, Polen and 11 more

## Functies

- @mentions
- AI Copilot
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Aanstellen (van personeel)
- Accountbeheer
- Activiteiten volgen
- Activiteitendashboard
- Alerts/Escalation
- Analyse van klantenservices
- Analytics
- Antwoordbeheer
- Audittrail
- Automatic call distribution (ACD)
- Autoresponders
- Batchcommunicatie

## Integrations (80 total)

- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Breeze
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- ClickSend
- Clockify

... and 65 more integrations

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software)

## Gerelateerde categorieën

- [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software)
- [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software)
- [Customer support software](https://www.getapp.nl/directory/562/customer-support/software)
- [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software)
- [Customer engagement software](https://www.getapp.nl/directory/650/customer-engagement/software)

## Alternatieven

1. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4066 reviews)
2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3396 reviews)
3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1748 reviews)
4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1708 reviews)
5. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (645 reviews)

## Reviews

### "ZOHO Desk Two Thumbs Up\!" — 5.0/5

> **Robert** | *8 april 2025* | Fabricage van elektrische/elektronische producten | Recommendation rating: 10.0/10
> 
> **Pluspunten**: Lots of flexibility to manage what works best for your business.
> 
> **Minpunten**: I do not really have a least thought at this time.
> 
> Been great for our support ticket tracking.

-----

### "Organized ticketing for IT support" — 4.0/5

> **Rian** | *17 april 2025* | Informatietechnologie en -diensten | Recommendation rating: 9.0/10
> 
> **Pluspunten**: I like the ticketing system in Zoho Desk, which allows me to easily track and prioritize client IT problems and keep them organized on one place through email and chat. The integration with Zoho CRM lets me view customer details without needing to leave app.
> 
> **Minpunten**: Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients.
> 
> It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket.

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### "Zohodesk lets itself down with load times" — 3.0/5

> **Daniel** | *3 april 2025* | Automotive | Recommendation rating: 6.0/10
> 
> **Pluspunten**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors
> 
> **Minpunten**: Load times and performance can be slow. Not all the same features are available on the mobile app
> 
> When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices

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### "Soho always helps\!\!\!\!" — 5.0/5

> **Leslie** | *16 augustus 2025* | Ziekenhuis- en gezondheidszorgbranche | Recommendation rating: 8.0/10
> 
> **Pluspunten**: The quick and prompt service provided. Problem solving skills are top notch. They diagnose and provide real time solutions
> 
> **Minpunten**: No complaints so far. We only use when there is a problem that is affecting our daily productivity. Can’t call for help when it’s not needed
> 
> Very fast resolution time. Most problems are solved if not they are escalated to someone else or directly fixed by the live rep in the chat.

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### "Zoho best review" — 5.0/5

> **Rebotile** | *1 juli 2025* | Informatietechnologie en -diensten | Recommendation rating: 10.0/10
> 
> **Pluspunten**: I was allowed to create a custom tickets without hassle. Zoho has knowledgeable features that enable to create self service for customers. It has user-friendly service that i find it helpful.
> 
> **Minpunten**: I had issues with integration with certain third-party apps. The upgrading of higher plans to access certain features.
> 
> It's user-friendly, affordable pricing and i was able to improve my workflow. I had a wide range of features and customization options.

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