--- description: Gedetailleerde beoordelingen over Zoho Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Zoho Desk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/287/help-desk-ticketing/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.nl/software/10036/zoho-desk Pagina: 1 / 90\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10036/zoho-desk?page=2) > Zoho Desk is een cloudgebaseerd helpdeskplatform dat is ontworpen om bedrijven van elke omvang te helpen bij het beheren van de klantenservice. Belangrijke functies zijn onder meer tickets voor klantenondersteuning, een klantenondersteuningsportal, contractbeheer en het maken van rapporten. > > Oordeel: score van **4.5/5** door 2215 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 2215 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 20,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Indonesisch, Italiaans, Japans, Nederlands, Pools, Portugees, Roemeens, Russisch, Spaans, Tamil, Telugu, Turks, Zweeds - **Beschikbare landen**: Antigua en Barbuda, Aruba, Australië, Bahama’s, Barbados, België, Belize, Brazilië, Bulgarije, Canada, China, Curaçao, Cyprus, Denemarken, Dominicaanse Republiek, Duitsland, Egypte, Estland, Finland, Frankrijk en 53 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Analytics - Audittrail - Autoresponders - Batchcommunicatie - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van meerdere kanalen - Beheer van problemen - Beheer van supporttickets ## Integraties (102 in totaal) - 3CX - Action1 - ActiveDirectory Domain Controller for Windows 2016 - Agentic AI - Aircall - Amazon Connect - Bigin by Zoho CRM - Botpress - CallGear - ChatGPT - Chatbase - Claude - Claude Code - ClickUp - Contaque ... en 87 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Customer communication management software](https://www.getapp.nl/directory/1139/customer-communications-management/software) - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Klachtenbeheer software](https://www.getapp.nl/directory/841/complaint-management/software) - [AI Agents for Customer Support](https://www.getapp.nl/directory/5025/ai-agents-for-customer-support/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3472 reviews) 2. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1788 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18808 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4090 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "our all-in-one client-success management tool" — 5.0/5 > **Houyamne** | *21 juli 2023* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally > > **Minpunten**: Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal. > > This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it. ----- ### "Simplified support with effortless setup of workflows." — 5.0/5 > **Garcia** | *7 augustus 2025* | Afdrukken en drukwerk | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup. > > **Minpunten**: Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare. > > Zoho Desk enhanced our workflow and ticketing operations. We are now able to handle IT requests more quickly, keeping our equipment users happy and up to date. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 april 2025* | Automotive | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Minpunten**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "Zoho Desk Has Effective Capabilities that Makes It an Amazing Help Desk Tool" — 5.0/5 > **Mona** | *6 augustus 2025* | Farmaceutica | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Zoho Desk is an easy to set up help desk solution that has been working effectively. I like how reliable Zoho Desk's customer support team has been. > > **Minpunten**: Zoho Desk is an effective and reliable tool. I have zero reasons to dislike the features of Zoho Desk. ----- ### "My experience with Zoho Desk." — 4.0/5 > **Claudia** | *2 juni 2025* | Rechtspraktijk | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The product has is easy tonuse and has very robust features. Simplicity and functionality of the software. Availability of exceptional customer care services. > > **Minpunten**: Honestly, I have not experienced issues during implementation of Zoho desk. It is an easy to use software and has unlimited implementation and customization. > > Zoho Desk has enabled us to automate various processes from customer community management, Mobil customer care and contact centre integration. ----- Pagina: 1 / 90\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10036/zoho-desk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/10036/zoho-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens