---
description: Gedetailleerde beoordelingen over Zoho Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Zoho Desk met soortgelijke producten.
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title: Zoho Desk reviews, prijzen en scores | GetApp Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Zoho Desk](/software/10036/zoho-desk)

# Zoho Desk

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> Zoho Desk is een cloudgebaseerd helpdeskplatform dat is ontworpen om bedrijven van elke omvang te helpen bij het beheren van de klantenservice. Belangrijke functies zijn onder meer tickets voor klantenondersteuning, een klantenondersteuningsportal, contractbeheer en het maken van rapporten.
> 
> Oordeel: score van **4.5/5** door 2213 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.5/5** | 2213 Reviews |
| Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews |
| Functies | 4.5/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Zoho
- **Opgericht**: 1996

## Commerciële context

- **Beginprijs**: US$ 20,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Arabisch, Chinees, Deens, Duits, Engels, Frans, Hindi, Indonesisch, Italiaans, Japans, Nederlands, Portugees, Roemeens, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds
- **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Canada, Chili, China, Colombia, Duitsland, Filipijnen, Frankrijk, India, Indonesië, Italië, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Peru, Polen en 11 meer

## Functies

- @mentions
- AI Copilot
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Aanstellen (van personeel)
- Accountbeheer
- Activiteiten volgen
- Activiteitendashboard
- Alerts/Escalation
- Analyse van klantenservices
- Analytics
- Antwoordbeheer
- Audittrail
- Automatic call distribution (ACD)
- Autoresponders
- Batchcommunicatie

## Integraties (80 in totaal)

- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Breeze
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- ClickSend
- Clockify

... en 65 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software)

## Gerelateerde categorieën

- [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software)
- [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software)
- [Customer support software](https://www.getapp.nl/directory/562/customer-support/software)
- [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software)
- [Customer engagement software](https://www.getapp.nl/directory/650/customer-engagement/software)

## Alternatieven

1. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (768 reviews)
2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3465 reviews)
3. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4087 reviews)
4. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1787 reviews)
5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews)

## Reviews

### "our all-in-one client-success management tool" — 5.0/5

> **Houyamne** | *21 juli 2023* | Marketing en reclame | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally
> 
> **Minpunten**: Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal.
> 
> This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it.

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### "Simplified support with effortless setup of workflows." — 5.0/5

> **Garcia** | *7 augustus 2025* | Afdrukken en drukwerk | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup.
> 
> **Minpunten**: Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare.
> 
> Zoho Desk enhanced our workflow and ticketing operations. We are now able to handle IT requests more quickly, keeping our equipment users happy and up to date.

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### "Zoho Desk isn't a favourite option of mine, but it works." — 3.0/5

> **Matt** | *19 september 2022* | Computersoftware | Aanbevelingsscore: 5.0/10
> 
> **Pluspunten**: Zoho Desk offers a range of tools to make sure that customer success rates are high. Their self service options are empowering and wouldn't be possible without their awesome ticketing tools which allow for agents to identify regular questions and support individual customers in a per-user tailored way. Being able to receive tickets in many different ways is also a great feature enabling customers to contact us in many different ways and always get the same level of support from the same great knowledgeable team. The ability to send branded emails directly from Zoho Desk with correct SPF records to keep the email safe is also a great feature that I couldn't be without.
> 
> **Minpunten**: Unfortunately the creation and customisation of the help desk and the posts within it come across as difficult to create and maintain even from the perspective of someone working in computer software. It is unclear what features are available for this and how they should be used to create a perfect self-service help desk to enable customers to get help immediately and free up time for agents to answer more complex and user specific problems.
> 
> Zoho Desk is a great tool with many features, it seems some features may need ironing out or better documenting but otherwise it is a very useful tool that could be extremely valuable to many businesses in all different industries and niches. It is perfect for anyone who just wants a simple email ticketing solution but for those wanting to use the help desk knowledgebase solutions you may want to set aside some time to fully understand how it works and how to best use it.

-----

### "Zoho Desk Has Effective Capabilities that Makes It an Amazing Help Desk Tool" — 5.0/5

> **Mona** | *6 augustus 2025* | Farmaceutica | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Zoho Desk is an easy to set up help desk solution that has been working effectively.
I like how reliable Zoho Desk's customer support team has been.
> 
> **Minpunten**: Zoho Desk is an effective and reliable tool.
I have zero reasons to dislike the features of Zoho Desk.

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### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5

> **Narenthira** | *14 februari 2025* | Marketing en reclame | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base
> 
> **Minpunten**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework.
> 
> The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization."

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