Hatchbuck

Hatchbuck

CRM & Marketing for small businesses and marketing agencies.

4.4/5 (148 review)

Hatchbuck - Overzicht

Wat is Hatchbuck?

Hatchbuck is an integrated marketing automation and CRM platform that aims to helps users more effectively track and maintain both prospective and existing customers. With CRM, email marketing, and marketing automation tools all in one app, users can drive more business, organize contacts, boost response rates, and see their progress at a glance. Hatchbuck is on a mission to make sure none of those hard-fought opportunities slip through the cracks.

Unlike other CRM and marketing automation solutions marketed to small businesses, Hatchbuck is easy-to-learn and easy-to-use, even for busy small business owners. We’ll have you up and running in hours instead of weeks. Oh, and we're truly affordable for small businesses, too.

You’re running a tight ship, so when you need help, you need it now. Our friendly support team is always there when you need us. Talk to a real person and avoid getting lost in the queue.

Hatchbuck - Overzicht

Prijzen

Vanaf
US$ 99,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Pricing starts at $99/month.


Hatchbuck - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Canada, Verenigde Staten van Amerika
Ondersteunde talen
Engels

Screenshots

Schermopname van Hatchbuck: Watch cold leads become engaged prospects and new sales opportunities on the marketing dashboard.
Schermopname van Hatchbuck: Watch cold leads become engaged prospects and new sales opportunities on the marketing dashboard. Schermopname van Hatchbuck: The sales dashboard gives salespeople and managers insight into progress and activity. Schermopname van Hatchbuck: See a detailed history of every relationship and take action in contact profiles. Schermopname van Hatchbuck: The email library is stocked with predesigned templates. You're just a few clicks away from sending your next newsletter or promotion. Schermopname van Hatchbuck: Nurture new and existing leads with the campaign builder. Use emails, tasks, notifications and more to intelligently automate follow-up. Schermopname van Hatchbuck: Reports provide insight into valuable metrics. Schermopname van Hatchbuck: Track user activity in real time. Schermopname van Hatchbuck: Manage contacts in the simple to use CRM database. Schermopname van Hatchbuck: Track opportunities through the deal pipeline. Schermopname van Hatchbuck: Drag and drop email editor makes it easy to build emails from scratch, or to modify existing templates.

Hatchbuck reviews

Hatchbuck reviews

Totaalscore
4.4
/
5 148 reviews
Uitstekend
85

Zeer goed
52

Gemiddeld
8

Slecht
1

Erg slecht
2

Prijs-kwaliteitverhouding
4.4
Functies
4.1
Gebruiksgemak
4.5
Klantenondersteuning
4.6
93% heeft deze app aanbevolen
George G.

The happy lil' secret in the automated marketing world!

Allows a small marketing outfit to punch above its weight and focus follow-on efforts on the more high-valued prospects.


Vertalen met Google
Pat K.

Haven't had a bad experience with it yet, awesome CRM

Amazing experience, software is easy to use. The support team is awesome, anytime I have a question they respond quickly and politely. They make me feel like one of their top clients, even though I'm nowhere near that.


Vertalen met Google
Peter P.

Hatchbuck hits a sweet spot

Sales engagement and qualification


Vertalen met Google
Geverifieerde reviewer

Excellent CRM for small company

Lead tracking, prioritization, campaigns, nurturing


Vertalen met Google
Christoph K.

Product Update 2017: untested, too many bugs, makes customers lose credibility as features...

Also, the relaunch did not bring the features which were somewhat announces, e.g. imap integration only possible for gmail as of now.


Vertalen met Google
George G.
Sector: Managementconsulting
Bedrijfsgrootte: 201-500 werknemers
Vertalen met Google

The happy lil' secret in the automated marketing world!

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 25-7-2018
Bron van de reviewer: Capterra

Allows a small marketing outfit to punch above its weight and focus follow-on efforts on the more high-valued prospects.

Pluspunten

Hatchbuck is great. What? I need to write more? ok. It allows you to create or upload documents, you can include them as well as links into emails, and then combine emails into campaigns where they are delivered at preset times. But that's far from all! Hatchbuck monitors the customer's interactions with your email and awards score points (defined by you) for various activities like visting your website, reading an email, downloading a document or clicking on a link. So when you open Hb you can review the current scores and follow up with the prospects who are raising their hands the furthest. But, there's more! Where Hb 'really' excels is in the logic of these campaigns. For example... if you have a campaign for general interest which you are sending to a generic group and a customer evinces particular interest in your offering (clicks or downloads a lot) Hb logic can detect this and move him to a more aggressive sales campaign. Hb can notify you for any specific buying signal. Hb can send the customer (again, automatically) additional materials based on actions ("oh, you like case studies, eh, take a look at this one") . If you do the campaigns correctly Hb is really a 'fire and forget' homing missile. It has a tremendous number of features (searching and segmentation are awesome) and because of its price structure, it really allows a small company to punch waaaay above its weight class. I'm happy!

Minpunten

A few things. I'm not crazy about the HTML design tool. (Or, perhaps, I'm a lousy designer?) It seems too old-fashioned. You can get false positives from the lead score system -- especially if you email to high security places like financial institutions whose bots click on everything to test your email for spy/malware. Its awkward to try to call a super high scoring customer who 'appears' fascinated with your content only to learn that he left 6 months ago and the bots are still screening his email. :-(

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Pat K.
Sector: Vastgoed
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Haven't had a bad experience with it yet, awesome CRM

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 1-11-2018
Bron van de reviewer: Capterra

Amazing experience, software is easy to use. The support team is awesome, anytime I have a question they respond quickly and politely. They make me feel like one of their top clients, even though I'm nowhere near that.

Pluspunten

Email Drop Campaigns
Email Templates Provided
Easy to Use

Minpunten

The only gripe (it's small) that I have is that you can't have a more broad view of your customer database. It only allows 100 per page and wish it could zoom out more, so I could see more customers in front of me at once.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Peter P.
Sector: Detailhandel
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Hatchbuck hits a sweet spot

Maandelijks 2+ jaar lang gebruikt
Beoordeeld op 6-2-2020
Bron van de reviewer: Capterra

Sales engagement and qualification

Pluspunten

Very good value for the money. The scoring is very helpful in qualifying prospects and interest.

Minpunten

Not much. It hits the highlights and is affordable.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Geverifieerde reviewer
Sector: Farmaceutica
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Excellent CRM for small company

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 5-12-2019
Bron van de reviewer: Capterra

Lead tracking, prioritization, campaigns, nurturing

Pluspunten

I really love Hatchbuck. It has transformed my company in terms of lead tracking and management. It's so easy to set up and use, and is extremely well-priced.

Minpunten

The interface to send emails to clients is a bit clunky, and I'd value greater options. There are a few bugs with creating new emails, and formatting. It's hard to see what clients you've communicated with that day.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Christoph K.
Sector: Managementconsulting
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Product Update 2017: untested, too many bugs, makes customers lose credibility as features simply do not work

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 18-5-2017
Bron van de reviewer: SoftwareAdvice

Also, the relaunch did not bring the features which were somewhat announces, e.g. imap integration only possible for gmail as of now.

Pluspunten

Very nice people in service, easy to use. Pricing is all right, looks nice, has some nice dashboard eye candy

Minpunten

Simply not reliable anymore, after the relaunch earlier this year, there are too many incidents where you are not in control of what hatchbuck is doing: e.g. unsubscribe doesn´t work: no confirmation that a user unsubscribed and campaigns do not stop, so unsubscribing users might get more emails from you. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah.

Also, automations set for users who subscribe sometimes do not properly work. Conditions are unclear. e.g. Opt-in process: an online form might be set on option in - but that doesn't mean that it actually triggers the necessary steps. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah.

Search (contacts) doesn't find contacts.

And - this made me really re-evaluate other options: there was this bug which made other customers´ dashboard appear in my log-in. So I saw all activities going on from another company which also is a hatchbuck user. this made me ask myself if other hatchbuck users at the same time see my stuff/ activities/ personal data of my customers....Again: Embarassing? Yes. Potentially causing credibility and even legal problem? yeah.

I do understand that there might be some issues after releasing a relaunch - however when it comes to processes which involve my leads/ customers and make us as a company look unprofessional (no opt-in, no unsubscribe, potential abuse of personal data of leads....) this is beyond any acceptable level and an absolute no-go. We are located in Germany and people are very sensitive about data protection and laws are very strict - we could get sued for each of the three points mentioned above.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 2.0/10

Gebruikersaanbeveling
8.6/10
Gebaseerd op 148 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Hatchbuck

Prijzen van Hatchbuck

Vanaf
US$ 99,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Pricing starts at $99/month.

Pricing starts at $99/month.

Prijs-kwaliteitverhouding
4.4/5
Gebaseerd op 148 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Hatchbuck - Functies

Hatchbuck - Functies

API
Aangepaste velden
Aanpasbare branding
Aanpasbare rapportage
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
CRM-integratie
E-mailintegratie
Elektronische betalingen
Enquêtes en feedback
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Integratie van sociale media
Kalenderbeheer
Klantendatabase
Rapportage en statistieken
Realtime gegevens
Functies
4.1/5
Gebaseerd op 148 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Aanvullende informatie voor Hatchbuck

Aanvullende informatie voor Hatchbuck

Voornaamste functies van Hatchbuck

  • API
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Auto responders
  • Automated drip campaigns
  • Automated follow-up
  • Automated, personalized follow-up
  • Automatic notifications
  • CRM
  • Campaign analysis
  • Campaign management
  • Campaign planning, management & analysis
  • Campaign scheduling
  • Campaign segmentation
  • Contact database
  • Contact management
  • Custom forms
  • Customer activity reporting
  • Customizable branding
  • Customizable templates
  • Deals pipeline
  • Drag & drop
  • Drag & drop email builder
  • Drag & drop form builder
  • Email autoresponder
  • Email distribution
  • Email integration
  • Email marketing
  • Email template library
  • Filtered views
  • Lead capture
  • Lead generation
  • Lead scoring
  • Market segmentation
  • Marketing automation
  • Marketing reports
  • Mobile integration
  • Multi-channel marketing
  • Partner program
  • Prioritizing
  • Progress tracking
  • Prospect nurturing
  • Real time data
  • Real time monitoring
  • Real time sales alerts
  • Real-time sales alerts
  • Reporting & statistics
  • Sales reports
  • Social media integration
  • Tagging
  • Tagging & segmentation
  • Task management
  • Task planning
  • Task tracking
  • Third party integration
  • Unlimited support
  • WYSIWYG editor
  • Website visitor tracking

Pluspunten

  • CRM including: dashboard with real-time activity feed, website tracking, tagging & segmentation, task & activity management, email integration, deals (opportunity) pipeline, user security, real-time sales alerts, sales pipeline and activity reports, and a mobile version.

  • Marketing automation including: lead capture forms, automated follow-up, automated campaigns, real-time lead alerts, contact scoring, automated actions, lead source and form submission reports, and more.

  • Email marketing including: drag & drop email builder, WYSIWYG email editor, pre designed email template library, email autoresponders, email stat reports, and more.

  • Services and integrations: open API and Zapier integration to a range of third party apps including Eventbrite, GoToWebinar, Google Sheets, Zendesk, Gmail, Hubspot, and more.

  • Hatchbuck - Veelgestelde vragen

    Hatchbuck - Veelgestelde vragen

    Hieronder zie je enkele veelgestelde vragen over Hatchbuck.

    V. Welke prijsmodellen heeft Hatchbuck te bieden?

    Hatchbuck kent de volgende prijsmodellen:

    Vanaf: US$ 99,00/maand

    Prijsmodel: Abonnement

    Gratis proef: Niet beschikbaar

    Pricing starts at $99/month.

    V. Wat zijn de voornaamste functies van Hatchbuck?

    Hatchbuck biedt de volgende functies:

    • API
    • Activity dashboard
    • Activity management
    • Activity tracking
    • Auto responders
    • Automated drip campaigns
    • Automated follow-up
    • Automated, personalized follow-up
    • Automatic notifications
    • CRM
    • Campaign analysis
    • Campaign management
    • Campaign planning, management & analysis
    • Campaign scheduling
    • Campaign segmentation
    • Contact database
    • Contact management
    • Custom forms
    • Customer activity reporting
    • Customizable branding
    • Customizable templates
    • Deals pipeline
    • Drag & drop
    • Drag & drop email builder
    • Drag & drop form builder
    • Email autoresponder
    • Email distribution
    • Email integration
    • Email marketing
    • Email template library
    • Filtered views
    • Lead capture
    • Lead generation
    • Lead scoring
    • Market segmentation
    • Marketing automation
    • Marketing reports
    • Mobile integration
    • Multi-channel marketing
    • Partner program
    • Prioritizing
    • Progress tracking
    • Prospect nurturing
    • Real time data
    • Real time monitoring
    • Real time sales alerts
    • Real-time sales alerts
    • Reporting & statistics
    • Sales reports
    • Social media integration
    • Tagging
    • Tagging & segmentation
    • Task management
    • Task planning
    • Task tracking
    • Third party integration
    • Unlimited support
    • WYSIWYG editor
    • Website visitor tracking

    V. Wat zijn de typische gebruikers van Hatchbuck?

    Hatchbuck heeft de volgende typische klanten:

    Klein bedrijf

    V. Welke talen worden door Hatchbuck ondersteund?

    Hatchbuck ondersteunt de volgende talen:

    Engels

    V. Welke prijsmodellen heeft Hatchbuck te bieden?

    Hatchbuck kent de volgende prijsmodellen:

    Abonnement

    V. Biedt Hatchbuck ondersteuning voor mobiele apparaten?

    We hebben geen informatie over apparaten die door Hatchbuck worden ondersteund

    V. Met welke andere apps kan Hatchbuck worden geïntegreerd?

    Hatchbuck kan worden geïntegreerd met de volgende toepassingen:

    BigCommerce, CallTrackingMetrics, DevHub, HoneyBook, Retently, SurveyMonkey, Twitter, Wordpress, Xero, appointlet

    V. Welke mate van ondersteuning heeft Hatchbuck te bieden?

    Hatchbuck biedt de volgende ondersteuningsopties:

    Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies