ProProfs Knowledge Base

ProProfs Knowledge Base

Online FAQ & Knowledge Base Software

4.6/5 (16 review)

ProProfs Knowledge Base - Overzicht

Wat is ProProfs Knowledge Base?

ProProfs Knowledge Base is a cutting-edge tool that helps firms in creating knowledge base, online documentation, user guides and manuals, corporate wiki, online FAQs and much more. The tool is indispensable for firms that strive to address customer queries in a seamless and hassle-free way and make widely-spread teams work collaboratively. The array of benefits it offers include reduced customer tickets, 24*7 access and controlled access and easy browsing, to name a few. Firms can also train new recruits easily, while saving time and cost as well, using this one-of-its-kind tool. The software is compatible with various browsers and devices including mobiles, tablets and desktops. Not just this, the tool enables firms to customize help sites and other online documents by embedding attractive fonts and themes that match well with their website. The content can also be made more engaging and interactive by embedding videos, audio and images, thus providing better understanding to customers.

ProProfs Knowledge Base - Overzicht

Prijzen

Vanaf
US$ 20,00/maand

Prijsopties

Gratis proef
Open source
Prijs-kwaliteitverhouding

ProProfs Knowledge Base - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika
Ondersteunde talen
Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens en nog 22 andere, Nederlands, Engels, Fins, Frans, Duits, Hebreeuws, Hongaars, Indonesisch, Iers, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Zweeds, Taiwanees, Thai, Turks, Oekraïens

Screenshots

Schermopname van ProProfs Knowledge Base: Upload documents - View & search them from any device
Schermopname van ProProfs Knowledge Base: Upload documents - View & search them from any device Schermopname van ProProfs Knowledge Base: Easily create an online FAQ & helpdesk Schermopname van ProProfs Knowledge Base: Retain, share & grow your company's collective knowledge

ProProfs Knowledge Base reviews

ProProfs Knowledge Base reviews

Totaalscore
4.6
/
5 16 reviews
Uitstekend
11

Zeer goed
4

Gemiddeld
1

Slecht
0

Erg slecht
0

Prijs-kwaliteitverhouding
4.6
Functies
4.5
Gebruiksgemak
4.7
Klantenondersteuning
4.5
94% heeft deze app aanbevolen
Ron J.

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.


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Peg R.

A Great Way to Organize Documentation for Our End Users

We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.


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Deepesh R.

Nice Product to use in our company

.It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.


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Jacqueline R.

Best tool for customer support

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!


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Trever E.

Perfect for Small Knowledgebases

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.


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Ron J.
Vertalen met Google

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 10-7-2018
Bron van de reviewer: Capterra

Pluspunten

ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Minpunten

For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

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Antwoord van ProProfs

Thank you for sharing your review.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Peg R.
Sector: Bouw
Bedrijfsgrootte: 1.001-5.000 werknemers
Vertalen met Google

A Great Way to Organize Documentation for Our End Users

Wekelijks 2+ jaar lang gebruikt
Beoordeeld op 11-7-2019
Bron van de reviewer: Capterra

We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.

Pluspunten

We love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information.

Minpunten

There were a couple of things that were not that intuitive, but support was great about educating us when needed.

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Antwoord van ProProfs

Thank you for sharing your reviews for our product, ProProfs Knowledge Base.
Also, support team at ProProfs is glad to hear this appreciation from your end.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Deepesh R.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen met Google

Nice Product to use in our company

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 16-7-2016
Bron van de reviewer: Capterra

.It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.

Pluspunten

I like most Import and export feature of this software. We can export our content and use this as our static webpage. It also generate whole site in PDF. I can import robohelp document, word document to KB

Minpunten

I have on cons. Workflow is not strong feature

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Antwoord van ProProfs

Thank you for sharing your review.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Jacqueline R.
Vertalen met Google

Best tool for customer support

Beoordeeld op 23-5-2016
Bron van de reviewer: GetApp

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pluspunten

I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Minpunten

It served me all the purposes, so for me, there was nothing that I disliked about this product.

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Antwoord van ProProfs

Thank you for sharing your review.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Trever E.
Sector: Magazijnen/opslag
Bedrijfsgrootte: 1.001-5.000 werknemers
Vertalen met Google

Perfect for Small Knowledgebases

Wekelijks 1-5 maanden lang gebruikt
Beoordeeld op 21-12-2018
Bron van de reviewer: Capterra

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.

Pluspunten

Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software.

Minpunten

There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough.

Vertalen met Google

Antwoord van ProProfs

Thank you for sharing your review and feedback.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 8.0/10

Gebruikersaanbeveling
9.5/10
Gebaseerd op 16 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van ProProfs Knowledge Base

Prijzen van ProProfs Knowledge Base

Vanaf
US$ 20,00/maand
Gratis proef
Open source
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4.6/5
Gebaseerd op 16 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

ProProfs Knowledge Base - Functies

ProProfs Knowledge Base - Functies

API
Aanpasbare branding
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
Bestandsbeheer
Chatten
Communicatiebeheer
Documentbeheer
Documenten opslaan
Drag & Drop-interface
Gemeenschappelijke werkruimte
Integratie van derden
Opmerkingen
Prognoses
SSL-beveiliging
Samenwerkingstools
Toegangsbeheer
Toestemmingsbeheer
Zoekfunctionaliteit
Functies
4.5/5
Gebaseerd op 16 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Aanvullende informatie voor ProProfs Knowledge Base

Aanvullende informatie voor ProProfs Knowledge Base

Voornaamste functies van ProProfs Knowledge Base

  • Access knowledgebase from any mobile device
  • Add web forms to any ProProfs page
  • Avail dedicated phone support
  • Brand with company logo & colors
  • Create a high-searchable online FAQ
  • Create a private knowledgebase
  • Create custom online support forms
  • Create knowledgebase in 90+ languages
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Get access control & privacy settings
  • Get detailed reports & analytics
  • Manage employees under users & groups
  • Power discussions and drive engagement
  • Seamlessly export & import files
  • Set-up administrator accounts
  • Share knowledgebase via email or link
  • Upload videos, docs, PDFs & more

Pluspunten

Reduce customer tickets - Significantly reduce complaints by creating a self-service online knowledge base. Customers can get relevant answers instantly which eliminates the need to raise tickets.

24*7 access - Give customers the power to access online help sites, documents, user guides and more, anytime, anywhere and using any device, with ProProfs Knowledge Base software.

Track user activity - Monitor what your customers are searching for, which page is the most visited and other details, by integrating the tool with Google Analytics. The software comes with over 100 settings and integrations. Integrate with the tool that meets your requirements.

Keep it engaging and attractive - Embed videos, images and articles in the knowledge base to provide wholesome experience to your customers. Design it beautifully using different fonts and themes that sync well with your website.

Collaborate - Create internal knowledge base where your employees spread across geographies can find and share information. Take control of who views what by granting or revoking access.

ProProfs Knowledge Base - Veelgestelde vragen

ProProfs Knowledge Base - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over ProProfs Knowledge Base.

V. Welke prijsmodellen heeft ProProfs Knowledge Base te bieden?

ProProfs Knowledge Base kent de volgende prijsmodellen:

Vanaf: US$ 20,00/maand

Prijsmodel: Open source

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van ProProfs Knowledge Base?

ProProfs Knowledge Base biedt de volgende functies:

  • Access knowledgebase from any mobile device
  • Add web forms to any ProProfs page
  • Avail dedicated phone support
  • Brand with company logo & colors
  • Create a high-searchable online FAQ
  • Create a private knowledgebase
  • Create custom online support forms
  • Create knowledgebase in 90+ languages
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Get access control & privacy settings
  • Get detailed reports & analytics
  • Manage employees under users & groups
  • Power discussions and drive engagement
  • Seamlessly export & import files
  • Set-up administrator accounts
  • Share knowledgebase via email or link
  • Upload videos, docs, PDFs & more

V. Wat zijn de typische gebruikers van ProProfs Knowledge Base?

ProProfs Knowledge Base heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf

V. Welke talen worden door ProProfs Knowledge Base ondersteund?

ProProfs Knowledge Base ondersteunt de volgende talen:

Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens, Nederlands, Engels, Fins, Frans, Duits, Hebreeuws, Hongaars, Indonesisch, Iers, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Zweeds, Taiwanees, Thai, Turks, Oekraïens

V. Welke prijsmodellen heeft ProProfs Knowledge Base te bieden?

ProProfs Knowledge Base kent de volgende prijsmodellen:

Open source

V. Biedt ProProfs Knowledge Base ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door ProProfs Knowledge Base worden ondersteund

V. Met welke andere apps kan ProProfs Knowledge Base worden geïntegreerd?

ProProfs Knowledge Base kan worden geïntegreerd met de volgende toepassingen:

Freshdesk, Freshdesk, Google Analytics, LiveChat, LiveChat, Olark, Tidio, Wufoo, Zendesk, Zendesk

V. Welke mate van ondersteuning heeft ProProfs Knowledge Base te bieden?

ProProfs Knowledge Base biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies