Brightpearl reviews
Brightpearl
Totaalscore
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159 reviews
- Sector: Kleding en mode
-
Bron van de reviewer
Totaalscore
Not cheap, but absolutely invaluable and very powerful!
Beoordeeld op 29-8-2014
Started using Brightpearl a little over a year ago and have been delighted with it! We were long...
Started using Brightpearl a little over a year ago and have been delighted with it! We were long standing Shopify users, so really wanted an accounts and combined inventory management solution which would integrate seemlessly with Shopify. Brightpearl was the solution, the only solution we found which covered accounts and inventory!
Pluspunten
It has freed up lots of our time, streamlining many of our previously laborious admin processes. Cant imagine running our business without this tool now!
Minpunten
The set up is honestly quite daunting, the software also took some getting used to. However, the email support provided by Brightpearl was exceptional and fast and before long (1-2 months) we were using Brightpearl very happily.
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent, intelligent platform
Beoordeeld op 28-4-2021
An intelligent platform that allows the business to report and develop it's strengths and weaknesses...
An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.
Pluspunten
The abilities and reporting involved with controlling stock and orders
Minpunten
We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.
Antwoord van Sage
Hi Ellie,
Thank you so much for sparing the time to review us.
It's great to hear that you've been able to get such insights to help your growth!
Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.
Thanks again,
Tom (Brightpearl)
- Sector: Cosmetica
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Support is very slow
Beoordeeld op 27-10-2022
I like the services they provide but again, their team is very slow to find solutions when...
I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system.
Pluspunten
I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical.
Minpunten
Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is.
Antwoord van Sage
Hi Jessica,
Thank you for your feedback.
I fully appreciate that from your perspective, our approach may seem slow - however, with a platform offering functionality as broad as Brightpearl, we need to be sure that we fully understand the issue being raised and in some cases need examples of what has occurred in order to diagnose it properly.
In this case, as soon as the issue was understood (after you kindly provided examples), the first agent you spoke to escalated it to a senior colleague who was able to give you the help you needed.
I'm sorry that it took longer than was expected, but I'm pleased to hear we got you the help you needed.
Thank you,
Tom (Brightpearl by Sage)
- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Great software
Beoordeeld op 28-4-2021
Pluspunten
Stock control is the most impactful and helpful
Minpunten
The add ons which are required such as automation
Antwoord van Sage
Hi Nicky,
Thank you for your review of us, we really appreciate it.
It's fantastic to hear that you're finding so much value in our stock management functionality.
On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense?
Thank you again, for the review.
Tom (Brightpearl)
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Platform
Beoordeeld op 28-4-2021
Great experience
Great experience
Pluspunten
Easy to use and great customer service. Brilliant range of features.
Minpunten
Nothing - everything has been smooth so far.
Antwoord van Sage
Hi Rachel,
Thank you so much for your review. It's great to hear about your experience of the platform and our team.
I'm really pleased Brightpearl is such a great fit for you!
Thanks again,
Tom (Brightpearl)
- Sector: Detailhandel
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Great Inventory Management
Beoordeeld op 3-10-2015
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used,...
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.
Pluspunten
- great inventory management
- fast and current connection to online orders, stock, and inventory
- good reports system
- lots of apps available to help tailor the program to your business' needs
Minpunten
While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.
- Sector: Luxeartikelen en sieraden
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Bron van de reviewer
Totaalscore
Getting Better and Better- 8 Months working with BP
Beoordeeld op 6-9-2014
After 6 months, i now have a functional product. I've tried several other Multichannel inventory...
After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list.
The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't.
The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next.
I would recommend them, especially if you sell on Amazon FBA.
Pluspunten
Multi Channel inventory management - Including Amazon FBA
Reports - to many to list
The Accounting System
***The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.***
Minpunten
Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible.
They are still having "Growing Pains" and many features are in need of improvement.
No time saved listing on ebay
- Bedrijfsgrootte: 2-10 werknemers
-
Bron van de reviewer
Totaalscore
Brightpearl
Beoordeeld op 9-12-2014
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It...
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It has enormously simplified our working lives. We use it for purchasing, web order fulfillment, POS, accounting and general stock management. I would definitely recommend it.
Pluspunten
A comprehensive & well integrated system.
Simplifies the move into new marketplaces - e.g. Ebay & Amazon.
Well designed intuitive interface.
New features added almost every month.
Minpunten
Lacks the ability to create configurable products in Magento from withing Brightpearl.
POS system is live - when the internet is down so are the tills.
- Sector: Bouwmaterialen
- Bedrijfsgrootte: 11-50 werknemers
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Inventory control
Beoordeeld op 19-2-2016
With this system we're able to successfully control our stock and fulfill customers orders quickly....
With this system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times.
Pluspunten
Inventory is easy to update
Unlimited SKUs
Print/Pick/Pack/Ship feature to show where each Sales order is in the process
Minpunten
Must have another system to actually print labels for shipping
Not all tracking numbers transfer
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Over Promises...Underdelivers
Beoordeeld op 1-11-2016
We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really...
We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels.
Pluspunten
Nice screen layout to see the status of all your orders.
Easy to process orders
Inventory sync with Amazon. Ebay and BigCommerce
Bundle/Kitting inventory works well with Ebay.
Not a listing tool
Minpunten
Does not act as a Master Price list or Catalog for BigCommerce
Bundle/Kitting inventory does not work with BigCommerce.
POS as of 2016 is weak . . .new version due in 2017
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Brightpearl ERP system is a comprehensive and user-friendly solution
Beoordeeld op 27-1-2023
The system is great for order management, and stock tracking. It gives us the ability to accurately...
The system is great for order management, and stock tracking. It gives us the ability to accurately forecast customer demand, and with the help of real-time inventory tracking, we can ensure that we always have the right products in stock to meet customer demand. The system also integrates seamlessly with our e-commerce platform.Brightpearl has been instrumental in helping our business maintain operational efficiencies during a period of high growth.
Pluspunten
Brightpearl ERP system is a comprehensive and user-friendly solution for businesses looking to streamline their operations during periods of growth. One of the standout features of this system is its ease of use. The interface is intuitive, making it easy for employees at all levels to navigate and utilise the various tools and features. This has been particularly helpful for our business as it has allowed us to efficiently manage and track our inventory, sales, and financials during a period of high growth.
Minpunten
Some complex functions require 3rd party solutions
Antwoord van Sage
Hi there Andy,
Thank you so much for your review, it's so great to hear how well Brightpearl is meeting your needs and how easy you find it to use.
From day one, we've been committed to both, which underpins our goal of providing merchants such as yourselves the tools to grow.
Thank you again for your recommendation.
Tom (Brightpearl by Sage)
- Sector: Logistiek en toeleveringsketen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Frustrated
Beoordeeld op 8-8-2017
Do not jump from QuickBooks to this until you have truly run a lot of tests.
Do not jump from QuickBooks to this until you have truly run a lot of tests.
Pluspunten
I love how this system allows me to have access anywhere and allows many reps to access the accounts.
Minpunten
I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.
Antwoord van Sage
Hi Frankie,
Thank you for taking the time to review us.
I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:
Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.
Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.
Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.
Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.
Thank you again, your feedback is important to us.
Best wishes,
Tom
Brightpearl
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
It works for us!
Beoordeeld op 30-9-2020
The customer service support team are knowledgeable and always do their utmost to solve any...
The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help.
Pluspunten
This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.
Minpunten
The software doesn't integrate directly with X-cart but we have a work around.
Antwoord van Sage
Hi Nick,
Great to hear from you. Thank you for sparing some time to give us your thoughts.
Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it.
Thank you again,
Tom (Brightpearl)
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Brightpearl made things so much easier to track
Beoordeeld op 7-7-2021
Before Brightpearl we were using various systems to track stock, fulfill orders, deal with...
Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming.
This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.
Pluspunten
We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels.
Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.
Minpunten
There is a bit of a learning curve with understanding everything that the software can do.
Antwoord van Sage
Hi Alex,
Thank you very much for leaving us your review.
It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all.
It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day.
Thank you again,
Tom (Brightpearl)
- Sector: Kleding en mode
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Easy to use and gives us all the necessary functions we need to run our online store
Beoordeeld op 10-5-2021
Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate...
Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares.
Pluspunten
It gives us the ability to have a total overview of all our shipping activities and makes it easy for us to manage a lot of data. It is also easy for us to collaborate across our different departments and makes our workflow much leaner.
Minpunten
There is so much valuable data in Bright Pearl, but we are not managing to create our ideal dashbord in the software.
Antwoord van Sage
Hi Toni,
Thank you for your review, we really appreciate hearing from you.
It's fantastic to hear that you're getting so much control over all your data and running your online store resulting in more efficient workflows.
On your point on creating the dashboards you need, we have a few options - one of which I'm sure will work out great for you. I'll get your Success team to run you through them.
Thank you again,
Tom (Brightpearl)
- Sector: Internet
- Bedrijfsgrootte: 11-50 werknemers
- Anders 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
A Very Unfortunate Choice
Beoordeeld op 30-11-2020
We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose...
We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed.
With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business.
To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs.
Pluspunten
We never operated the software as the implementation was not completed.
Minpunten
Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected.
Antwoord van Sage
Hi Kathi,
Thank you for your feedback. I see where you're coming from in terms of wanting all the apps in one platform.
For the overwhelming majority of our offering, this is the case. However with a few exceptions they are broken out into individual areas due to the specificity of those apps: warehousing, demand forecasting, POS etc. We've had some positive customer feedback around this aspect by staff in these business areas as they can focus on their roles without being distracted by functionality not relevant to them day-to-day.
I'm really sorry that we weren't able to work through your concerns and launch your business on Brightpearl. Hopefully we'll see you down the road.
Tom (Brightpearl)
- Sector: Detailhandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Brightpearl is a big help!
Beoordeeld op 8-2-2018
Pluspunten
What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.
Minpunten
One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis.
Antwoord van Sage
Hi Loreto,
Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications.
Thank you again,
Tom
Brightpearl
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent Software
Beoordeeld op 6-5-2021
Pluspunten
Easy to use
I am relevantly new to using Brightpearl, and it has not taken very long at all to pick up and learn.
The integration of Warewolf is a game changer when managing inventories.
Minpunten
Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.
Antwoord van Sage
Hi Laura,
Thank you for sparing the time to review us - we really appreciate it!
It's great to hear that you've hit the ground running with Brightpearl and how well you're seeing the impact of our WMS, Warewolf.
Thank you for the use case for splitting pick/pack/ship functions across team members. I'll ask your Success team to follow up with you on this to learn more.
Thank you again,
Tom (Brightpearl)
- Sector: Consumentengoederen
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Good company with great support
Beoordeeld op 15-6-2021
Brightpearl helps us manage our business and deal with managing stock and customer orders effectivel...
Brightpearl helps us manage our business and deal with managing stock and customer orders effectively.
Pluspunten
The support we are provided is really good and the staff is always knowledgeable.
Minpunten
Sometimes it is lacking functionality and is limited in off the shelf api connections.
Antwoord van Sage
Hi Stan,
Thank you for your review!
It's great to hear how Brightpearl has helped you manage your back office operations so well and how we support you too! Great to hear!
In terms of the functionality and API connections, it would be great to drill into this further. I'll ask your Success team to reach out.
Thank you again,
Tom (Brightpearl)
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Cracks showing but nothing is perfect.
Beoordeeld op 3-12-2016
I have developed my business starting in 2011 with 1 staff member going to 10 staff today....
I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders which disappear and important details in the multi channel offerings which are missing paint the picture of a job not quite finished by the developers. Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues. The support teams needs massive investment to keep up with brightpearl growth. Overall I would rate it 3 stars but it sounds like there isn't much that's better out there.
Pluspunten
Value for money. Versatile easy
Minpunten
Support needs investment. They need to take responsibility for their bugs and issues
- Sector: Kleding en mode
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Brightpearl for Wholesale and Retail
Beoordeeld op 2-12-2016
We've used BP as our main business software for the last 5 years. We're an online retailer using...
We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale.
Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us.
There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient.
Pluspunten
All in one stock/order/accounting solution.
Minpunten
Support can be sporadic, some long term bugs.
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Meets All the Needs of our Unique Business Model
Beoordeeld op 9-10-2020
Brightpearl meets out needs very well in the complex importing, B2B, dropship, Amazon, and...
Brightpearl meets out needs very well in the complex importing, B2B, dropship, Amazon, and ecommerce business that we run. Despite our unique business structures, Brightpearl is able to fulfill all of our needs in terms of inventory management.
Pluspunten
Excellent array of features that have allowed our business to grow and be managed more efficiently and accurately.
Minpunten
Some of the help documentation is high level and doesn't always go into the specific nitty-gritty detail that I'd like to see.
Antwoord van Sage
Hi Jennifer,
Thank you so much for sparing the time to review us. We really appreciate it.
It's great to hear that Brightpearl has met your specific needs to well and has helped you to grow.
Thank you again,
Tom (Brightpearl)
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fantastic easy to use platform, constantly being updated and improved,.
Beoordeeld op 19-1-2017
We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and...
We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system.
It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members.
Being an online service means we are all able to work from home, or on the go.
Pluspunten
Versatile, simple to use, efficient
Minpunten
Being cloud based means the service does drop, however this is irregular and infrequent
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Very powerful product - If they improve further on the reporting then it will be perfect
Beoordeeld op 9-12-2016
We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it...
We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it really! As we have three websites, as well as a showroom and various other multi-channels (such as Amazon + eBay stores) we had to have something which would allow us to integrate everything and manage stock and orders from the same place.
Fortunately we found Brightpearl!
With a bit of improvement in their reporting they could be even better, but thankfully there have already been major improvements. We're hopeful that in the next few months with more updates they will continue to improve.
Thanks,
- Sector: Sportartikelen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Everything in one place
Beoordeeld op 10-2-2017
Brightpearl really helped us consolidate many functions of our business in one place. Stock...
Brightpearl really helped us consolidate many functions of our business in one place. Stock management, invoicing, accounts. Also f you want an online solution that can easily tie into your online store (we use Shopify) then i would recommend this.
Pluspunten
Mostly the fact that it's online and is generally pretty easy to use
Minpunten
When things go wrong it's not always easy to find out how to fix the problem
