Sage 50cloud Accounting reviews

Sage 50cloud Accounting

Online boekhoudoplossing voor het MKB

Totaalscore

3,8 /5
(359)
Prijs-kwaliteitverhouding
3,5/5
Functies
3,7/5
Gebruiksgemak
3,8/5
Klantenondersteuning
3,5/5
Sorteren op

359 reviews

Tammi
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Sage 50 US Edition - The Complete Accounting Solution for Small to Medium Businesses

Beoordeeld op 26-10-2022

We've used the software for over 36 years, starting with Peachtree Accounting. It's a solid...

We've used the software for over 36 years, starting with Peachtree Accounting. It's a solid accounting system that follows GAAP compliance, with great reporting capabilities.

Pluspunten

Ease of use. Ease of installation. Great add-ons available.

Minpunten

No electronic/ACH payments available for Vendors.

Warren
Totaalscore
  • Sector: Computer- en netwerkbeveiliging
  • Bedrijfsgrootte: 11-50 werknemers
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Sage Accounts - The complete solution

Beoordeeld op 12-12-2022

We have used Sage for years, and have no intention of moving. We're used to it's GUI and it just...

We have used Sage for years, and have no intention of moving. We're used to it's GUI and it just works.

Pluspunten

There's so much to like. The interface, although hasn't changed for a number of years, is incredibly easy to use. The screens are quick to move around, and the support, should you need it, is awesome. Really friendly guys on the phone and sympathetic.

Minpunten

The fact that there isn't a mobile App is disappointing. We have also found that the latest Windows builds are incredibly heavy on the CPU and RAM, which makes for older PCs to be a problem.

Overwogen alternatieven

Xero

Redenen om voor Sage 50cloud Accounting te kiezen

Our accountant recommended it as she uses it with all her clients.

Overgestapt van

Zoho Desk

Redenen om over te stappen op Sage 50cloud Accounting

The support which our accountant is able to offer us as she uses it, was the main reason.
James
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Major limitations for everything but the most simple operations

Beoordeeld op 20-4-2017

Want to do accounting? Sage 50 will do it almost as well as Quickbooks for a higher cost and with...

Want to do accounting? Sage 50 will do it almost as well as Quickbooks for a higher cost and with less support. It's also a lot harder to find an accountant that works with Sage and actually knows what they're doing. Want to buy and resell products? Sure, it'll mostly work. Want to use it for manufacturing/assembly? Forget it, Sage 50 can't do it properly and will cost you an incalculable amount in lost time and opportunity. No lot tracking, horrible reporting, no forecasting, only 5 user defined fields (none of which are very useful), no BOM variances, no part revisions allowed, no mass BOM update, etc.

Pluspunten

Better than chiseling on a stone tablet, though less reliable.

Minpunten

Oh so many things:
Database is SLOW
No user workflows, cannot require approvals, checks, releases, etc.
No ability to limit access to fields, or to require approvals on data entry
Fields are not updatable in table views and require opening a screen for each item to update.
Finding information in Sage is difficult, must search through multiple screens, reports, or excel spreadsheets to find date
Order data exists in many separate views (SO, PO, WO, Invoice) without a single summary view of status.
Sage50 items do not link – a line on a PO, SO, Quote, etc cannot be clicked to bring up the item card. The ID must be memorized and typed into another window, wasting valuable time
Data import/export from/to Sage50 is time consuming and error prone
Document templates are stored locally and must be manually updated per machine on change.
One time use items or BOMs have to be added to part master to never be removed which clutters system, or have to be entered as a description items which severely limits usability.
Cannot open multiple records when reviewing order history (or item cards, POs, Invoices, etc). Can only have one window for each type open at a time.
No system discount levels
Difficult to determine lead times for an assembly, have to start a pseudo work ticket and still can only determine current part availability that doesn't show when on order parts will arrive
Sage can assign a user to a quote, but has no notifications to tell that user when the quote gets converted, updated, etc
No material traceability, or lot tracking
Routings do not exist – cannot track inventory moves from receipt to, inventory, picking, assembly, QA, etc
Sage50 cannot record who received, assembled, tested, shipped, etc
Cannot attach records or files to built items (final inspection reports, pictures, etc)
Purchase planning is almost non-existent.
Parts cannot undergo true revision.
Changing the item ID results in changing entire system history
Rev changes require creation of new ID and BOM update
BOM changes are labor intensive
BOM changes must occur individually and manually each time a part undergoes revision
Variances are not allowed
Cannot swap parts or revisions for a variance BOM, a complete new BOM must be created and all traveler paperwork reprinted
When moving to a new revision, the old revision must remain in the BOM until consumed which results in Sage reporting the need to purchase the old revision instead of the new revision.
Revision changeover must be manually watched and switched at point of consumption
Sage has a field for “Preferred Vendor ID”, but no additional approved suppliers
Single currency only
Sage50 has updates that come out every year, but they only support the previous years version for another 6 months so you're forced into an upgrade if want any semblance of support (though it doesn't really count as support most of the time).

Omolayo
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Review on Sage 50cloud Accounting

Beoordeeld op 6-8-2023

Pluspunten

I enjoy using sage 50cloud because of its very easy to use interface. For accounting, you can perform all basic tasks to enable you prepare a financial report.Also it is built in such a way that there is some form of control to the activities users can perform simultaneously on the application.I recommend it 100%.

Minpunten

The interface does not have a friendly look so if you are not familiar with it, you may believe it won't be easy to use.

Aubrey
Totaalscore
  • Sector: Machinebouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Easy to Use

Beoordeeld op 8-7-2022

Generally positive. Very easy to use. I've been using it for about 8 months and have found it easy...

Generally positive. Very easy to use. I've been using it for about 8 months and have found it easy to navigate.

Pluspunten

I like that you can delete journal entries if you posted it in error or need to make an adjustment. Other software would require you to do a separate journal entry to reverse the original entry. This software allows you to delete it as if it never happened. I like that because it helps keeps the GL looking clean.

Minpunten

I wish there was a faster way to drill into invoices/payments that are tied together.

NIcki
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

More bang for your,buck!

Beoordeeld op 20-2-2020

The use of Sage over Quickbooks is a total 360. It's so easy to navigate and find the transactions...

The use of Sage over Quickbooks is a total 360. It's so easy to navigate and find the transactions and reports you need to use.

Pluspunten

I use this software at my actual job.
I like the ease of use so much that I am switching to using it at my second job.

Minpunten

Tax code formulas, if something is missing I have no idea how to correct it.

Terry
Totaalscore
  • Sector: Design en ontwerp
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Horribly Expensive / Lousy Customer Support

Beoordeeld op 13-3-2020

They downloaded the cloud version a few years ago. The first thing it did you erase everything,...

They downloaded the cloud version a few years ago. The first thing it did you erase everything, and I lost everything. Thankfully I had a flash drive backup, but it would only work if I purchased the EXPENSIVE version, which locked me into the EXPENSIVE version from then on.

Pluspunten

I have used Sage for at least 20 years, going through I don't know how many name changes. Back when it was on a CD I didn't have a problem at all. At one time I had 2 stores and 8 employees. Now I am semi retired and work alone. It has served me well.

Minpunten

Some where along the way THEY decided to upgrade me to a higher level version on the Cloud. I don't want the Cloud. But since they upgraded me to a very costly version, there is no way they can downgrade to a simple version. All I want is the simple Traditional version. In January I had to reinstall the software, which I did. My invoice says this subscription expires 04/04/2021. But they are now billing me $732.95 due 04/06/2020, saying the other invoice is not correct. Their customer support if Horrible, IF they actually ever call you back. And thy aren't there on weekends.

Blake
Totaalscore
  • Sector: Mijnbouw en metalen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Good for relatively simple manufacturing businesses

Beoordeeld op 31-8-2020

Good for the first $5M - $10M of a manufacturing business's life, but not excellent to go beyond...

Good for the first $5M - $10M of a manufacturing business's life, but not excellent to go beyond that. Do yourself a favor and scale your software up as your business grows.

Pluspunten

Anybody who has used any other accounting software packages will instantly understand Sage 50. It does what it's supposed to -- you can track money in, money out, and all via accrual accouting.

Minpunten

At a certain point, you outgrow it. If you're a relatively simple manufacturing business with only a couple product lines and a couple manufacturing lines, this works for you. Once you start scaling with multiple locations, cost centers, etc., you'll outgrow it.

Maureen
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 201-500 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Sage 50cloud Accounting provides for an accurate and customizable accounting solution

Beoordeeld op 16-8-2023

My overall experience of Sage 50cloud Accounting has been positive. To me this software is easy to...

My overall experience of Sage 50cloud Accounting has been positive. To me this software is easy to get into for someone with an accounting background. A lot of the features are intuitive, making the software easy for me to navigate. For small an medium businesses I find this to be an ideal software, that does not overcomplicate accounting processes, and is quite fairly priced.

Pluspunten

As a user of Sage 50cloud Accounting, where I capture and process accounting information of behalf of my client's business, I do appreciate that there are built in compliance controls that ensure common human errors are prevented. In addition, this software does allow for some customization, such as adding logo or unique design to the invoices.

Minpunten

I do not have any complaints of Sage 50cloud Accounting as an accounting software.

Adam
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Ex user of Sage

Beoordeeld op 13-11-2017

Pluspunten

The functionality available is very good, and the reporting capabilities are very good if you know how to use them.

Minpunten

The reporting side of Sage 50 requires a lot of knowledge which is not easily transferable. Also does not work on a Mac.

Wilson
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Maandelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Streamline Your Finances with Sage 50cloud Accounting: A Comprehensive Review

Beoordeeld op 9-4-2023

Comprehensive accounting features: Sage 50cloud Accounting provides a range of accounting features,...

Comprehensive accounting features: Sage 50cloud Accounting provides a range of accounting features, including invoicing, financial reporting, budgeting, and cash flow management. This makes it a complete accounting solution for small and medium-sized businesses.Cloud-based accessibility: Sage 50cloud Accounting is a cloud-based solution, which means that businesses can access their accounting data from anywhere, at any time. This allows for more flexibility and collaboration within the organization.Easy-to-use interface: Sage 50cloud Accounting has a user-friendly interface that is easy to navigate, even for those with little accounting experience. The software also includes tutorials and guides to help users get started.Customizable reports: Sage 50cloud Accounting allows users to create custom reports that are tailored to their specific needs. This makes it easier to analyze financial data and make informed decisions.

Pluspunten

Comprehensive accounting features: Sage 50cloud Accounting provides a range of accounting features, including invoicing, financial reporting, budgeting, and cash flow management. This makes it a complete accounting solution for small and medium-sized businesses.Cloud-based accessibility: Sage 50cloud Accounting is a cloud-based solution, which means that businesses can access their accounting data from anywhere, at any time. This allows for more flexibility and collaboration within the organization.Easy-to-use interface: Sage 50cloud Accounting has a user-friendly interface that is easy to navigate, even for those with little accounting experience. The software also includes tutorials and guides to help users get started.

Minpunten

Cost: Sage 50cloud Accounting can be expensive, especially for smaller businesses. The cost may be prohibitive for businesses that are just starting out or have limited budgets.Limited customization: While Sage 50cloud Accounting offers some customization options, it may not be as customizable as other accounting software. This may limit some businesses' ability to tailor the software to their specific needs.Steep learning curve: Sage 50cloud Accounting can be complex, and there may be a learning curve for users who are not familiar with accounting software. The software includes tutorials and guides, but it may take some time to become proficient.Limited support: Some users have reported difficulty getting support from Sage, especially for technical issues. This can be frustrating for users who need assistance with the software.

Geverifieerde reviewer
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

My Sage review

Beoordeeld op 19-1-2023

fair enough for the job

fair enough for the job

Pluspunten

Is for small business and the accounting structure is perfect.

Minpunten

Not all the adding modules are on cloud, some modules are only on Premise.

Redenen om voor Sage 50cloud Accounting te kiezen

My client needs their software in the cloud

Overgestapt van

Microsoft Excel
Andrew
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak

Bitterly disappointing

Beoordeeld op 6-2-2018

I have had many accountants sing praises of this program and many know it. It may well serve an...

I have had many accountants sing praises of this program and many know it. It may well serve an accountant well. However, from the business owner point view it does nothing well. I suspect more businesses own this software than accountants. As such the focus should be for the small businesses that use it. The company is mostly concerned with selling addons or training. I might be interested if the program did anything well. Really, anything at all.

Pluspunten

Full service package. Inventory, POS, Accounting, and Payroll all in one package. That's it. Didn't like much.

Minpunten

Does everything poorly. Menus lack consistency. Searches often missing or don't work. Inventory look up sorts invoice numbers as text. Customer look up window is different than others and does not scroll correctly. Paid stamp on invoices prints black square in stead of paid. Customer look up looks up from the start of a name not parts of a name. Reports do not report what you want. Dash board shows three months trend which is of little use. Excel exports are of a form that requires a lot of work before even filters can be applied. Location cursor in a new window is never where you would want it. Default menu selections are never convent

Randy
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

Sage 50 'Quantum' Canadian is very stable but limited. No significant new features for last 4...

Beoordeeld op 12-6-2015

Pros:
- Sage 50 Canadian is very stable, any 'crash' is almost always a hardware or operating...

Pros:
- Sage 50 Canadian is very stable, any 'crash' is almost always a hardware or operating system issue.
- Vendor technical support is prompt and helpful.
- Uses a solid 'Enterprise-grade' back end database.
- ODBC is free, and included.
- Free SDK is available.

Cons:
- Response to bugs is to provide work-arounds
- No significant new features since 2011.
- Screen designs are stuck on 1988. Data entry fonts are unusably tiny on modern monitors, and can't be adjusted.
- Features and prior bundled software has been removed, no longer supported, or flat out disabled:
. web store integration,
. Crystal Reports,
. ACT! CRM integration
. Simply HR Manager
- Numerous limitations in the 'Quantum' version to prevent use by all but the smallest companies:
. no transaction reports show purchase order numbers,
. ship-to addresses are limited to 99,
. multiple vendor shipping addresses are not supported at all
. if using multiple 'locations', inventory reports are wrong due to wrong beginning onhand.
. Multiple shipments to / from a single invoice are not supported.
. No way to report on Purchase Order vs invoice purchase amounts or pricing.
. No reports

- Designed for Accountants, not for business operations.
. 'Job Tracking' will record what you put in, but not tell you what to bill out.
. Year end process is unnecessarily convoluted and cumbersome for the business.
. Inventory 'available' isn't displayed during invoicing, only 'On Hand'.
. Only 2 years of sales statistics are tracked - current and prior year. Since current is always opened before the prior year is completed, there is never any point in time where a comparative report is of any use.
. Canned reports are inadequate and can't be customized.
- Time Tracking to Invoicing only works if you never have separate jobs for a single client - and who wouldn't?
- Inventory statistics are broken - Quantities are correct, but adjustments rack up the statistics on number of transactions (one sale, adjusted two times will show as 5 transactions)
- Virtually all inventory, sales, and purchase detail reports show all adjusted and reversed transactions, but don't output any indicator that they are just dead, junk data.
- Few third party software integrations
- Other Sage software does not work with it AT ALL. (Asset tracking, Time & Billing, CRM)

Ishrat
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Using Sage 50 to suit your business

Beoordeeld op 22-11-2022

As the business i use Sage50 Accounts professional for uses departments to analyze the income and...

As the business i use Sage50 Accounts professional for uses departments to analyze the income and expenditure I found Sage has definitely help with the production of the require analytical reports. The processing of invoices and receipts is so much easier to manage and process.

Pluspunten

I have been using Sage for over 25 years and have seen the improvements in the software. I would recommend this product for business finance management. I have always been able to produce all the required reports using the functions Sage have made available. The product is good for SME's. Can be used anywhere when on the cloud. Easy for your accountant to log in to complete your year end.

Minpunten

Department features could be improved, I feel the reports are limited. Reports as in the nominal codes tab would be beneficial.

Jean Philippe
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

A Frustrating Experience with Sales Malpractice: A Warning to Consumers

Beoordeeld op 1-6-2023

My experience with Sage has been extremely disturbing. My company had used their most basic product...

My experience with Sage has been extremely disturbing. My company had used their most basic product for a couple years. This product had no recurring fee.A year ago, I discovered an unauthorized charge of nearly $1,000 on my credit card from Sage for a new product that we never ordered. Contacting their customer service immediately, I hoped for a prompt resolution. However, what followed were empty promises, apologies, and a lack of progress, leaving me utterly frustrated.Numerous calls and efforts to escalate the issue proved fruitless. The sales agent responsible for the mistake, [sensitive content hidden], assured me of a swift resolution, but these assurances never materialized, exacerbating the situation further.My experience serves as a broader indictment of their integrity and commitment to customer satisfaction.

Pluspunten

I never had the chance to use this product myself. My review touches on customer service.

Minpunten

Their sales agents are charging for products that were never ordered and their customer service is completely clueless and are incapable of escalating the issue the proper level.

Karen
Totaalscore
  • Sector: Professionele training en coaching
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

A very happy customer

Beoordeeld op 29-3-2023

Our overall experience with Sage50 Cloud Accounting is very good. We have been using this software...

Our overall experience with Sage50 Cloud Accounting is very good. We have been using this software for many years and have never considered changing to an alternative. The software meets our companies needs and we are a happy customer.

Pluspunten

The product is very easy and straightforward to use and meets all our business needs.

Minpunten

The overall visual look of the software changed several years ago, with the headers etc. changed to a basic grey colour. I personally found this extremely difficult on my eyes, especially when working on the software for several hours a day. This was definitely not an improvement in my opinion.

Kenatu
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Anders 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

My Best Friend

Beoordeeld op 19-1-2018

For all of us who stuck with Peach Tree from back in the day, our time has come. I simply love this...

For all of us who stuck with Peach Tree from back in the day, our time has come. I simply love this application. Its my best friend. As a small business owner I can tell you the ability to have my accounts at my fingertips while I am on the go blows my mind. I am tickled pink. I have to pinch myself. I am able to see my inventory, check prices and stock and give clients discounts and assurances that I can reliably trust in real time. The subscription cost is almost nominal for the value it gives me.

Pluspunten

Access to my Accounts in real time on my mobile device.
Easy to use and covers all that I need for a small business owner who is the the head cook and bottle washer.
I can process payments and check on outstanding receivables while on the go. check stock and see sales.
the reports are exactly what I need to know to make informed decisions
I can communicate with my customers and suppliers with built in correspondent templates.
based on the information at my finger tips I can have a better relationship with my supply chain and customers.
requires very little setup.

Minpunten

I am sure that I will think of one in the future but for now I am at a loss. the speed could be better when searching a large record set, buts thats on me and my resources.

Rosie
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Very poor customer service no support for issues which affect the business

Beoordeeld op 11-3-2023

we have a number of companies and the customer support for issues is very poor i am told have to...

we have a number of companies and the customer support for issues is very poor i am told have to wait 2 days to get access for the software i am paying for so i have to stop my business for two days so sage can help me get access the online help chats just keeps going in circle's

Pluspunten

unable to comment as 9 out 10 times does not work

Minpunten

if we are paying for a service we should not wait day to access the sevice

Geverifieerde reviewer
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Worst experience ever

Beoordeeld op 9-7-2020

I had one call and because the tech rep could not stay on the phone while I did as he asked, he did...

I had one call and because the tech rep could not stay on the phone while I did as he asked, he did up a ticket...which he immediately closed. When I called back in they could not / would not reopen that ticket. I got pushed to sales and they would not give me back my one support call. That rep said I could speak with a supervisor, then pushed me back to tech. When I called in, someone took my name for the supervisor to call me back, and that never happened. This is the worst customer service I have seen in years. Meanwhile my newly purchased upgrade, is not doing what it is supposed to. Thanks for nothing Sage!

Pluspunten

Fine once you get used to it; it is not as user friendly as Quickbooks

Minpunten

Functionality between computers has been a problem and tech did not help; read below

Amber
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Will keep charging you after cancellation

Beoordeeld op 4-3-2020

After cancelling my subscription Sage continued to charge my account for 5 months . After contacting...

After cancelling my subscription Sage continued to charge my account for 5 months . After contacting customer service and being told I was owed a refund I have still not received a refund and that was 5 months ago

Pluspunten

I use Sage 50 for my accounting , but would never purchase any service through them due to their customer service. After renewing my subscription & charging my account without authorization then continuing to charge my account after I cancelled the unauthorized renewal

Minpunten

Their Customer service is terrible purchasing any monthly service through them is risky , make sure you keep all bills , emails and transcripts of phone calls

Alicia
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Works best if you are utilizing all the job features

Beoordeeld op 4-4-2018

Sage has helped us to improve our job costing. The reports can be exported into Excel for further...

Sage has helped us to improve our job costing. The reports can be exported into Excel for further analytics and review.

Pluspunten

Features work well among eachother. Create PO, Apply to invoice, Inventory, Pay bill. Create your job quote, assign job, bill job, view job costing. I have found we are happier with the program the more we utilize it to its full potential.

Minpunten

Using only certain features is difficult, as the steps in between may be missing to view full reports. It's also pretty ugly and kind of clunky, but it works and does the job. Additionally, it can be difficult to find support online because this is not a popular product.

Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Horrible experience with customer service

Beoordeeld op 13-7-2018

Pluspunten

I do not see any pros. It was OK product, but after dealing with their customer service, I am not able to see any pros in Sage products.

Minpunten

Horrible experience - they charged us for the renewal that we didn't want and even though the renewal date was 7 days ahead from the moment I contacted them, they refused to return our funds. Moreover, they were rude and they kept cutting the call and transferring me to other people who wouldn't even introduce themselves, so I cannot give you any names. I spoke with their customer service, sales, then back to customer service and so on. Finally somebody gave me the number to the refund department (it grew out of nowhere or something after 5 days of my calls) and the person on the phone informed me right away that the refund is not happening (without even asking my account number or order ID), because "that's the policy of Sage". The worst customer service I have even dealt with. They got my money, but I hope they will lose the money from other potential customers who'll read this review. The product won't keep the customers long term, so they try to get as much money as possible, even if it means deliberately not disclosing the policies that are being followed by the company. Shameful practices and poor product.

Tonette
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Peachtree makes it easy for you!

Beoordeeld op 1-8-2018

Love this product. My favorite.

Love this product. My favorite.

Pluspunten

Being able to change items past and easy function for doing so. Very easy to setup g/l. I like being able to modify reports at ease. Would highly recommend this product. Bank reconciliation is also a breeze.

Minpunten

Very little would I change maybe making the product cheaper. When you enter timesheets and have a change after you have updated - you cannot just delete the line from weekly timesheets you have to go to the list and select line and delete. Doing it on the weekly timesheet entry leaves zeros if you just delete the line.

Elliot
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Sage50 - A great choice

Beoordeeld op 21-7-2023

A very positive experience overall. It allows us to easily assist our clients who use the same...

A very positive experience overall. It allows us to easily assist our clients who use the same platform and sharing of data works perfectly. It looks like developments are coming so I think the product will become even stronger.

Pluspunten

Sage is very user friendly and offers all of the options required to operate a small business. The insights provided are excellent and flexibility available is more than adequate.

Minpunten

It is lacking a little in terms of the add-ons when comparing to other products. Other than that an excellent