iCIMS Talent Cloud reviews

I like the great customer service to help me with all of my configuration needs. I like that it has all of the capabilities and integrations that are easy to setup and get working. I like the annual review of the system and the helpful advice iCIMS provides to improve the system.

I don't like that their is no auto progression. Auto progression is extremely helpful around key statuses.

Icims overall is very easy to use and intuitive.

Although there are many reporting options it can be cumbersome. It would also be nice to have the ability to run one report that can capture both job and applicant data in one report.

I like that it has visuals and dashboards for various roles. The best feature is being able to login as a user to see what they see. That is fantastic!

It is a bit too much and too configurable for our size company (approx 720 ees).
I don't like how the reports are really a search.
I don't like how iCIMS support doesn't work with us regarding best practices. I think that should be a main focus so that iCIMS is always researching what the best practices are so they can pass along the info to their customers.

One thing that I really like about icims is that it is user-friendly. We are able to track applicants easily. Also, it is very easy to change their status moving from one place to another. Also, It helps in end to end recruitment cycle starting from initial screening to first day of the candidate.

One thing that I don't like about this software is resume search and not compatible with Boolean strings. It is not user-friendly if you have to search for any candidate. You have to give the exact spelling then only you can find a person.

On my daily job search I come across this app for so many different companies, as quite a few utilize this for job application process. It's easy to use and understand, and I can very easily see why it's so often used.

So many companies use this so it's easy to say I have a billion different logins for a billion companies. It probably goes against security but an applicant should have a way to use one login and mange their way through different companies.

I like that our requisitions and previous candidates are stored in our system or compliance purposes. It has been a great tool for reviewing applications and candidate resumes.

I feel that the system logs one out fairly quickly and unnecessarily

Whenever I have a question; the customer service team walks me through a solution. They are pleasant and very knowledgeable, no matter the question.

Standard forms don't have required fields. If I want to make a field required; I would have to pay for a custom form.

+ Offers an integrated ATS/CRM solution
+ Wide variety of integration add-ons
+ Very customizable
+ Reporting features

- Clunky user interface
- Challenging search functionality
- Costly integration add-ons
- Hit or miss customer service

The platform was relatively straightforward and intuitive with quite a bit of functionality.

Some of the functions were difficult to access and challenging on the client end.

ICIMS is a very simple tool to use and we can access all the features with relevant ease with a few simple steps.

Using ICIMS when multiple tabs are opened at the same time the ICIMS responds very slow.

When searching for our organization's ATS, I demoed with A LOT of vendors. I was shocked that most relied on very crude initial screening mechanisms. Most were dependent on an HR's manager review of a a resume-- HR managers would give a thumbs up or thumbs down on whether or not to advance a candidate. We are a data-driven organization, and we prioritized an ATS that offered the functionality for us to objectively and automatically screen candidates. This functionally helps to minimize human biases while simultaneously weeding out irrelevant candidates; opening our organization to a diverse but targeted hiring pool. iCIMS was the only ATS that was able to offer us this critical functionality.

iCIMS is far and away the industry leader on critical aspects of functionality, however user-experience is not necessarily one of those aspects. It's a clunky system (feels a bit like Salesforce in that way), and not super intuitive on how to use. We've been able to workaround this, for the most part, by really streamlining how specific people interact with the platform.

It is a place to store candidate information.

Its UI/UX is clunky, you have to configure your own dashboards (I didn't know I worked at iCIMS but, after a few days on the line with customer care, I feel like I should be getting paid), the scheduling feature is a nightmare, sourcing out of the system is a nightmare (I don't even bother), there's a "person", "candidate," and "manager" profile - ALL for the SAME individual. Why? Why can't you just have one person and they are either a candidate for a role or they're not? I've worked with so many other Applicant Tracking Systems and this was never an issue or even a "thing." Everything is "a la carte" - other ATS's such as Lever or Greenhouse are much easier to use, have built in functionalities that you'd otherwise have to pay extra for an API connector to have said functionality, and - wait for it - already have dashboards in place that make sense for most organizations - and will CUSTOMIZE IT FOR YOU - no questions asked!!

iCIMS is highly customizable, which they will tell you themselves but they truly aren't kidding. We have been able to automate many of our recruiting and onboarding processes, which in turn has given time back to not only our corporate group but operations staff as well. As an iCIMS administrator, I love that I am able to make configuration changes myself, independent of iCIMS Customer Support, for a huge variety of functions. When there's a change that I don't know how to make, the Customer Support team will walk me through the steps so that I am empowered to make the change in the future. In instances where iCIMS Customer Support is required to make adjustments, due to limited administrator permissions, they are quick and responsive, ensuring little to no downtime.

The reporting function is not very intuitive or user friendly in the beginning. As you become more familiar with the software the reporting function becomes easier to use and is quite powerful but there is definitely a learning curve.

The tech support and customer service at iCIMS is absolutely top-notch. I call in almost every day during these first six months after roll-out, which has been critical for our success.

The configurability allows us, for better or worse, to accommodate every possible scenario..which means standardizing processes is "too" possible. Not really a con...the only other thing is getting recruiting workflow and onboarding workflows to talk to each other on reporting.

I don't really like much about this product. The candidate production is on par with other systems. It is quicker than other systems I have used....and that's about it.

It is not a user friendly product and I wonder how much they involved highly experienced. corporate recruiters in the functional design of the platform. There is a lot of wasted space and extra clicking that needs to be done. The system is not intuitive at all for a user. I have used Taleo quite a bit and found it to be much more compact in viewing candidates and their status. The search capabilities with ICMS are very hard to understand with their forms, filters, output templates, etc. I have to constantly go back to the instructions to figure out how to find jobs, particular hiring managers, etc. In addition I have had candidates on several occasions call me since they were having trouble uploading documents into the system. There are better systems or comparable systems available for less money. Each recruiter should't have to become a "super-user" in order to work in an ATS but that seems to be the case for ICMS.

I love the customization capabilities that enable us to move candidates through the recruiting process, communicate with candidates and hiring managers, integrate our background check process, report metrics, and create guides, include attachments and links to our hiring assessments ... and the support is second to none!

I like the bi-directional email address string least. Candidates often comment on how it looks like Spam. I would love to see the email address appear without the additional clutter.

What I like most about iCIMS is that their client service is by far some of the best I have ever encountered with a vendor. Anytime you need help their client support line is always available to help out and I have not had to wait longer than 5 minutes or so for an answer over the phone. Additionally, when you open a ticket with them on an issue you are having, they send you email correspondences for every update they have to share, which I appreciate because you are always in the know on how to move forward with issues you are having.

What I like least about iCIMS is that their focus is mainly as an applicant tracking system and not a full-service system that includes features like payroll, performance management, succession planning, etc. iCIMS has really mastered being a very reliable applicant tracking system, but they have room to improve moving forward as a full-service provider for companies.

I love what the potential of ICIMS is. There are so many ways of recruiting different positions, linking items together, and collecting names. The ease of emailing applicants is great and the templates are very helpful if you are in a rush.

Whenever new applicants come in, it is very difficult to understand how to even open up the applicants information. I am very computer savvy and have had three training's on this and my team and I are still confused. Then there are so many steps that they need to go through. The initial accept or reject is easy but then you have to email, set up interview , etc while documenting all of this. This all seems great but for someone that has to do many other things than like just hiring the ease of use is not there.

I love the ease of use of this platform. I also love the support from iCIMS we receive. Any question I submit a ticket for, I get a response that is both informative but allows me to learn the reasoning behind some things and how to navigate it on my own.

Some of the features are not as robust as others. For example, our organization needs a centralized event registration page where we can screen, status, and track candidates coming to our events but the events function only tracks registration.

Workflows and Reporting, and easy to work on configurations

HRIS system and Integrations with other HRIS tools

It's a web-based system that has a Google extension that allows new candidates to be quickly added without navigating away from your current page. The campaign system is also a positive feature that allows for drip marketing campaigns.

I would like to be able to include GIFs into some of our campaigns but this function isn't possible yet.

When we initially signed on with iCIMS just under 2 years ago, we were promised the world. Our initial onboarding team was fantastic but the quality of care and service drops significantly as your contract goes on (and the software unfortunately becomes more expensive.)

The software does not integrate into anything else, meaning that in addition to the thousands of dollars our team has paid for it every month, we have needed to utilize many other platforms to achieve the same results. Also, their emails to candidates almost all get sent to spam and they are frequently 'updating' the software in ways that have caused us innumerable glitches and lost hours and their tech support team is entirely useless and sometimes downright rude.

I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure.

The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working.

I like having the ability to customize my job postings and application process. ICIMS also makes it easy to search for old jobs and previous candidates!

There is a charge for every add on. When we first signed up for this software it seemed like there were all these great add-on tools. It wasn't until I was an iCIMS customer that I discovered how much iCIMS charged each month.

The customization to fit your recruiting needs. From the various modules to user access to dashboard management - iCIMS will tailor to your needs more than any other ATS I've experienced. Great reporting functionality as well.

iForms can seem a bit outdated to the candidate as far as design goes - however this is optional use.