Emburse Chrome River Expense reviews

I like that you can see the past 90 days of submitted reports all in one spot. Also, the map feature allows you to type I a business name and it will auto populate the address for you.

It does sometimes glitch if you dont enter everything in correctly, and you will need to go back and do it again.

The ability to build rules around compliance and polices is top notch.

The reporting (Analytics) isn’t as easy to navigate as it should be.

Yes, Product is much helpfull in terms of interface with ERP and few of the reporting tools from where we can extract data easily.

I see allocation of expense report or Assign the expense reports and tracking of the same is something missing. Especially on SLA matrix.

The OCR capability is fantastic...expenses can be captured from anywhere using any device and interpreted as accurately (in many case more so) than our users! Really saves time and enforces compliance.

We really don't have anything not to like...it just works!

The digital receipts and paperless. You can do everything on an app. People get paid faster. Easy to use just click on the icon you want and fill in the data.

Some customization are a bit challenging at times.

This software provides everything we were looking for...and then more. The implementation was great and very easy to customize to our needs. The user experience has been nothing but positive through the first few months we have used the system.

N/A - everything about this product has been top notch. Implementation, End Users, Reporting, etc. Leaves nothing to be desired.

The flexibility of mobile use and user interface

The limitation of customization of Mexico VAT

Once the compliance and rules are set-up behind the scenes for this system is it really a more efficient and easy tool to use. It helped streamline the reconciliation process for our P-Card and Travel Card programs. Users really appreciate that all the accounting information needed to process payment for expenses out of departmental budgets is readily accessible

the reporting tool is not easy to use. We would really like to see more adhoc reports provided to higher eds and other companies that utilize this system.

The ability to submit bills directly by scanning and uploading is a very good feature. Definitely saves time and resources - sending bills by courier or mail. The automation in travel/tour claims and reimbursements is a must have feature and Chromeriver is good at it. Works well with our travel portal and Hotel Vendors. The rules and flexibility offered is great for controls and monitoring spends.

The interface looks clunky and not that intuitive. The workflow also is not that straight forward, with different steps required sometime unnecessarily. Its response time sometimes becomes too slow. We had 2-3 maintenance shutdowns and it was not acceptable.

Very easy to use, has a lot of report functionality and can add notes and attachments super easily as needed.

Limited on approval routing, but not so much that it has been difficult to adjust to.

This software is very intuitive for the front-end user while handling all of the needs of the back-end user with all of the options of customization to fit the product to the company's needs like a glove.

Before we selected this product, we had a list of everything we wanted and then went to market. Every single product we demoed was lacking many items on our list. Right when we were about to give up, we demoed Chrome River and felt very confident with selecting this product.

The 1-2-3-Go Implementation was one of the best and quickest implementations I have ever been through. Communication and understanding as well as the technological knowledge was spot on.

Three months later things are still running super smooth, and customer service is great. Couldn't be more happy!

Honestly, at this point there is not anything that we have encounter that there has not been a resolution to.

It is so easy to use from both a user and an administrator perspective.

The software is great. The only negative that I could say is that we had some hiccups early on with the support team, but it was during a transition to the service model offered. Things have been much better with the new model.

CR Expense makes expense reports incredibly easy, both from the submission to the approval. The newer apps also alleviate the need to collect a folder of receipts that you have to later attach to paper and scan in manually, as with the app you can sign in on your phone or tablet and take a picture of the receipt right there. For other things, like receipts you receive via email, it was just as easy to sign into the site and upload a PDF copy of the email. Or if you still want to do everything at once, you can upload all your receipt images and attach them to individual items that way as well. With the available options and easy use there is no reason for people to be missing images or late on submission

The only down side/complaint I have is the "old" version (pre-mercury) still requires flashplayer. And I don't believe the admin tool has been migrated to mercury either so you still need to go into the old site to manage anything manually or investigate problems

The ease of use for the claimant, being able to create the expense tiles to suit our business needs. It was easy to implement and train end users. I can make changes and updates easily on my own or utilize support from the help desk.

The reporting can be a bit of a challenge to understand and set up.

It is the best tool for expense submission and management as it as so many features such as ease of submission of expense reports, uploading of receipts is just a click away it helps in auditing the expense reports on easy basis. You can prepare lot of reports with the help of tool such as spend management reports, not submitted reports, reports pending with manager for approval and so on details. Overall it is a great tool.

No i i not fin any issue. Basically i had few issue with the tool before, but it has been rectified.

customizable for my business rules

we opted for daily feeds of certain information. Sometimes new options are added that I might be interested in, but until I read their updates in detail, I won't know about changes.

What I like most about the software is that we have the ability to customize to meet our companies needs, while also being able to take out a large part of manual tasked by having reports routed automatically within the platform to lessen some of the administrative burdens.

What I would say is least liked about the product is that there are some functions that would be beneficial but are not yet envisioned, but with the ability to provide enhancement requests I am very positive that if it is possible that Chrome River will eventually have whatever it is added to the platform.

Emburse Chrome River has empowered the local admins more every month we've been a customer. This allows us to create a familiar and intuitive system for our users.

Would still like additional capabilities for reviewers/approvers to modify expense reports. I believe CR is moving in this direction soon, however. This will be a great change!

Can easily upload expenses and can be monitored. This is then easily exported to be upload into our accounts software therefore we don't have to import the information twice.

Need to look into more about how to make changes but have seen some of the webinars and this looks like it will be getting easier

Chrome River is always making updates, changes and new ways to customize the software to fit our business.

Ad hoc reporting is not user intuitive but the standard reports are useful for the majority of needs.

The software is easy to configure and update for administrators. For our users it is simple to create and submit their expenses made on their card or out of pocket.

I felt that things that I found challenging was because it was a new process or I did not have a full understanding.

I love how user friendly the software is for my colleagues that need to enter expenses. On the admin side, I love that I can pull information and analytics easily. Since everything is automated I can focus my time on projects and cost saving initiatives rather than be buried in paperwork.

I do not have any complaints. Chrome River is constantly updating and giving more power to admins. I can make a lot of changes on my own, and create custom reports.

the ease of use and accessibility. users can upload receipts on the go, approve and review reports, and have historical access of their submitted expense reports.

I wish all users were as excited as I am about it. We've found that it takes a bit of time to adjust, but the overall response has been very positive

I like that travel reimbursements can be processed within 1-2 days instead of 2-3 weeks.

I wish the dashboard could be modified to user preference. It would be nice to categorize the expense reports as they come in.

The snap and send function and being able to review reports without paper and no overload of information

Sometimes updates can take a while and if the internet is slow it can take a while to load