ProLaw reviews

The ease and ability to pull documents and calendars into one program.

It's a little bit confusing and rather hard to learn.

customizability of reports and ability to look at database directly

data for allocations gets overwritten/deleted
prolaw protal was completely different from prolaw desktop
onsite software

What features they do implement work great!

Seem to be behind when it comes to new and exciting features compared to others.

I like that Prolaw is straightforward and easy to use. It makes organization of a litigation file easy and things are easy to find quickly.

It is very old school looking- looks like it was made in 2004. It is buggy at times and gets hung up on certain routine tasks.

There's not anything I can think of that I have a positive comment to provide on Prolaw.

Everything is technologically backwards from the older version we had previously. There's far more data input on the user, which is time consuming, the software doesn't open consistently from the toolbar shortcut, it doesn't consistently use tab or enter for saving, it's varies depending on what you are doing. It's an "upgrade" that went back to technology from the late 1990s. Very poor product.

It allows a larger firm to management documents effectively and efficiently. The platform is also very easy to use

The expense of this product makes one search for other solutions. It is on the verge of unaffordable regardless of how much the firm produces

-I like that it syncs and imports well with outlook, word, excel, dictation software.
- It generates documents and auto populates, which saves me a significant amount of time
- The document can be used by the entire firm and everyone can have access to the documents at the same time
- billing is easy to use and is build into the program

- it is very slow and can sometimes freeze. This happens when I have too many cases open, which is understandable, but it can get annoying
-the ability to make personalized documents can be frustrating because it often takes too long
-I find that I sometimes get locked out of the billing feature when I don't use it for a long time.
-billing descriptors are limited so you have to generalize to find what fits

The features of ProLaw were great, the docketing and deadline calculator options are far better then any other software I have used.

Profiling items to the case is time consuming. You are limited on how to set up your folders. If you practice more than one area of law, the lack of customization is very restricting.

Overall Prolaw is a nice piece of software. There are very few packages out there that
integrate front office and back office. Particularly for accounting. Its a one-stop shop for us.

There are two overwhelming issues that have been a thorn in our side throughout the years we have owned the software. The first issue being the lack of quality customer service and second, a clunky soviet era interface that never seems to have evolved. I say this with the understanding that there have been substantial improvements on the backend over the years. I can appreciate this as a systems guy, however, a lawyer could care less. The user interface needs to meet the needs of a modern practice like ours.

Regarding the customer service issue, we have noticed real improvements over the last 6-9 months. The quality of care and the talent has changed remarkably. We are very grateful for that. We ask that [Sensitive content hidden] continue to make sure there are always enough technicians and resources for their technicians to make sure the client always gets a speedy resolution when possible and always feels like they are good hands and not forgotten about throughout the lifecycle of a more challenging trouble call.
On the second issue with the interface, we can only hope that [Sensitive content hidden] is fired up about making significant modernizing improvements to the front-end interface and building out the web and mobile apps to offer as much functionality as possible. I would recommend that [Sensitive content hidden] spends some time reaching our to their customers on a more regular basis, particularly their long term customers to get feedback on how the product is working. The users should drive the direction of the product

1) Easy to use and understand the flow of data (but see con #1)
2) General customer support has good turn around times (but see con #4)
3) Ability to write your own MSSRS reports (if you know SQL programming language! NOT easy to learn)

I should pre-phrase this by saying that we are on an older version of ProLaw.
1) Regularly has hiccups where we have to shut it down and reopen it to make it work properly - for simple things like invoice postings. (May be fixed on newer version)
2) Has problems that can't be fixed so we have to come up with some workaround such as comparison reports and then from those results making manual journal entries. (May be fixed on newer version)
3) Background tables get out of sync more often than we'd like requiring contact with Customer Support to fix (I'm told is fixed on a newer version)
4) Simple changes to reports are now "billable services" so it can get expensive. (Unlikely to be different on the newer versions)
4) Font size is too small for some users and is unchangeable (No changes on newer version)
5) Customer Support sometimes doesn't know how to fix problem, so it's a try this, try that scenario which is time consuming and annoying. Sometimes it fixes the problem, sometimes it doesn't.

After 5 plus years, I still believe ProLaw is the best practice management software out there. Using ProLaw has allowed our firm to become as paperless as a law firm can be.

I wish there was more flexibility in the fields and format and the reporting feature still needs work.

The integration of document management, billing and back office financial management.

It takes time to become familiar with all the features and uses.

Our firm uses this product as a true practice management tool. We use front and back office modules. ProLaw has allowed us to be an almost paperless law firm. Everything goes into ProLaw and we have true digital files/matters. We recently went through an audit with one of our clients and were able to provide limited access to the client. They loved ProLaw! I spent 15 - 20 training them on how to access documents and they had no problems going forward.

There are some features that need some work, but in comparison to other programs it is still the best practice/document/billing management program going for law firms.

It's search capabilities, the multiple things that can be managed in one software. The auto spell complete feature.

We might have an older version - but I think the look appearance overall should be more modern. Maybe easier accessibility from feature to feature instead of having to go to the main page each time - maybe you can always have a quick menu option no matter what you are currently working on. For example if I'm entering time summaries why do I have to minimize each window to get to the main dialog box with the main menu as opposed to having the option to go to contacts right on the toolbar that I have while working on time summaries. Even having a tab feature such as web browsers do - to make multi tasking easier.

Ease of use for most features. Front office much better than back office.

ProLaw is not staying current with programming for electronic billing. Larger institutions are migrating to LEDES format and ProLaw is way behind in its programming for same. Users should not have to subscribe to eBilling to accommodate these invoicing requirements. Very disappointed and on the cusp of changing software providers. Please get up to speed!

this is the only system with full accounting at the time it was purchased circa 2003, at the time - that was a big deal. The system was purchased out right and lived on the server.

it was server based - so nobody could login remotely without VPN- that is a silly inconvenience at this point in 2020

The case management system does uploads into our Outlook calendars. I have never used any other case management system.

The timekeeping should be integrated with our Outlook calendars to automatically incorporate meetings, deadlines and court appearances. There should be a timekeeping tracking in real time as the attorney is working on a motion. Figuring out how to generate reports is very complicated and I still don't know how to print reports with a narrative. The help index is not helpful.