Denticon reviews

Cloud based, easy to use Patient Management, Charting, and Imaging, Billing. Integrates with third party app for Imaging.

Would like it to be more customizable and integrate with other apps/service providers than only those they are contracted with. Their built in features like patient forms and reminders leave a lot to be desired which forces us to use a third party with additional monthly expense.

I like how user-friendly the software is. If there is something that you need help with, one of the videos can often resolve the problem. If not, it is easy to submit a ticket, which will be answered quite promptly. I also really like the capability of being able to log on from any location, even from my smartphone, using Chrome.

I'm not an experienced billing specialist, but I did notice when I was posting payments that there are some quirky auto-adjustments that occur. It seems a little complicated and counterintuitive, but it's a minor issue that an experienced biller would be able to either utilize or circumvent.

It is clear that cloud based SAAS has all the benefits a modern business needs to drive modern operations and good customer experience. While the entire dental software industry is working to push their software into the cloud we found that only Denticon has the maturity and functionality that the followers are still missing.

Furthermore, frequent updates and as systematic way to receive user based inputs into the development process ensure for the software to stay in the lead.

Some limitations around functionality on Mac and iOS, in particular signature capture. Otherwise the software runs just fine on Chrome browsers on any device.

Denticon allows a small insurance practice to setup detailed plans and reduce collections burden. It cannot give you any more than you put in but tools are available.

While updates are frequent, there are some important reports that are missing such as for cleanup of unused plans, details of patients who have not been in the office for a period of time, and mass updates for these .. there are some user interface problems for plan setup but looks like they are actively working on this

I have appreciated the breadth of information this software gathers and the ease in asking for information to do analyses. The help staff have been very timely in responding to questions and finding answers for us.

The software is so comprehensive I feel sometimes I cannot wrap my head around what is included. I purchase this each month but I need to spend concentrated time to teach myself details about a question I have. Maybe being left behind? Or in other words, maybe having a overview video instead of a specific webinar topic available to the dentists who want to do specific analyses. The monthly cost for this software is at the upper limit of my preferred budget amount, but there does not seem to be an equivalent service anywhere that will match performance.

We'd been longtime Dentrix users prior to this -- leaving that behind and switching to Denticon was by far one of the most significantly beneficial changes we've ever made to our office operations. We would never even consider going back. We have found so many benefits and unexpected synergies in using Denticon -- and it seems like we're always discovering a few more. We are sure that it has been a genuine competitive advantage for us -- making it possible for us to keep-up and even excel in today's rapidly-evolving dental practice arena.

Sometimes I think less opening of new windows, less clicking through steps might be appreciated (but I understand that a lot of that is due to necessary tracking/documentation for security and accountability).

What I like most about Denticon is that it's cloud based. Since I have two locations I am easily able to log in from anywhere and work. Another great feature are the updates and improvements within the system.

One of the least favorite features would be the lack of detailed reports. While Denticon has several, there are some reports that could be improved or added. Denticon is not always compatible with other systems including our x-ray system EasyDent, we were under the impression that a bridge would link the two programs but was not so we have to open each program separately. One of our most recent obstacle is Denticon not being compatible with Solution Reach which is a patient relationship management program.

Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices).

So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it....

We can access it from anywhere which makes our lives much easier. No need for worry about servers

We currently don’t have any e-marketing available in our area for automated emails and texts which is a huge disadvantage and we have had to look at other softwares to meet those needs but there is just no way we want to run 2 softwares. We would very much like if Dentigram was available in our area as we would be happy to pay for it

Being able to have patients book and pay online; on a cloud

Training new people on it; can’t call people for help. Instead you have to submit a ticket

The ease of use, features and support. There customer support should be praised they respond immediately. Knowlegable and helpful. The continuously update their software with enhanced and NEW features...

Nothing I am pleased with everything. for 10 years a great system

Everything being online and having administrative control and sharing among limitless locations is key.

Not having the level of search features as Dentrix such as finding patients by address.

The fact that you don’t have to worry about backing up the software is a major plus. Also being able to login from anywhere is invaluable.

The wait to get an answer on questions! Also, the inconsistency in the support teams knowledge of the software.

I love that denticon offered our practice, a practice management software that offered on the cloud access.

What I like the least is that I have to submit concerns via internet

Software is user friendly and you would be able to get it right away .Also customer service is beyond excellent if you have a problem understanding anything or help you submit a ticket and they will contact you immediately .I was very impressed with there customer service....

I have not had a problem with anything yet and i have been using software for two years ...

From an executive level to the daily practice needs, the reporting capabilities are great. I can't leave out how amazing the insurance functionality is and how it reflects accurately when treatment planning, creating a more accurate estimate for the patient.

Would love it if there were a support number to call rather than having to submit a ticket for any questions.

easy to set up, no software issues to manage

graphics are not as good as other programs, some features are in strange locations and customizing different features can be a pain because trying to find the right screen to change things can be a pain.

Being able to import medical history with one click of a button for new and existing patients. Plus it will also show the medical alerts on the patient main screen.

The walkout receipt. It accumulates the credit which doesn't work for discount plans because it calculates the discounts and the payment as one so its confusing patients.