--- description: Gedetailleerde beoordelingen over Salesforce Service Cloud: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Salesforce Service Cloud met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.nl/software/91754/salesforce-1-service-cloud Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91754/salesforce-1-service-cloud?page=2) > Ondersteuning van elke klant. Altijd. Overal. Bereik je klanten op elk moment en waar ze ook zijn. Lever service op elk kanaal, op elk apparaat. Geef je klanten meer mogelijkheden met communities. Volg de belangrijkste statistieken van het contactcenter in realtime. En stel elke werknemer in staat om uitstekende service te leveren op elk punt van interactie. > > Oordeel: score van **4.5/5** door 820 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 820 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Salesforce - **Locatie**: San Francisco, VS - **Opgericht**: 2003 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Nederlands, Portugees, Spaans, Thai, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan, Maleisië, Mexico, Nederland, Noorwegen en 14 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Afsprakenbeheer - Alerts/Escalation - Apparatuuronderhoud - Asset Lifecycle Management - Assets volgen - Auditbeheer - Audittrail - Automatic call distribution (ACD) - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) ## Integraties (17 in totaal) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1754 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Streamline Your Customer Service with Salesforce Service Cloud" — 5.0/5 > **Imran** | *16 maart 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products. > > **Minpunten**: the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget. > > My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support. ----- ### "Salesforce in finance" — 5.0/5 > **Alex** | *4 september 2025* | Bankwezen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes. Its robust features and scalability make it ideal for medium-to-large businesses, but the high cost, complexity, and steep learning curve can be barriers for smaller organizations. > > **Minpunten**: Customer support is adequate but limited for lower-tier plans, and occasional bugs may require technical expertise to resolve. For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges. > > Our workplace utilizes salesforce for client tracking and profiling. It’s very useful in data collection ----- ### "optimizes customer services" — 3.0/5 > **Geverifieerde reviewer** | *16 april 2023* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment > > **Minpunten**: Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions ----- ### "Salesforce Experience" — 5.0/5 > **Joshua** | *21 mei 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Salesforce is amazing because it allows you to create multiple actions all under 1 windows tab. It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction. > > **Minpunten**: With AI being so new, there are many times when the Salesforce system misses the mark and does not provide the suggested material needed to navigate and sometimes provides incorrect information. > > Overall, my experience with Salesforce has been amazing and love how much potential uses for all of the features it houses. ----- ### "Reliable backbone for our daily Ops" — 5.0/5 > **Aditya** | *24 april 2025* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Google Cloud is the stability and speed with which it handles our daily backend tasks. Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and they’re all up most of the time. That reliability is a big deal when you’re trying to help customers in real time. > > **Minpunten**: It gets too technical, you are trying to fix something without IT. If a setting or permission needs to be changed, I have to wait for the tech team to jump in sometimes. Also, the billing dashboard isn’t the most straightforward to interpret. > > Keeping customer records safe and accessible across teams, whether in the office or working remotely, has been made possible with the help of Google Cloud. That kind of constancy ensures I’m able to respond more quickly and accurately, which directly impacts how seamless the customer experience is. ----- Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91754/salesforce-1-service-cloud?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91754/salesforce-1-service-cloud) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens