Finale Inventory reviews

The team at Finale Inventory has been amazing! They were extremely helpful with on-boarding; Have routinely answered support tickets during off hours; Go above and beyond trying to find us solutions to any issue; and have the patience to explain situations to us thoroughly.

We needed a solution for a complicated international, multi-location barcoded inventory management system that was easy to understand, quick to implement and that could manage the complexity of our business model. The team at Finale was quick to understand our needs and worked hard to create solutions, within their framework in an extremely timely manner, that worked.
Start easy: We went live in less than 3 months of our first engagement. It was a team effort that included a specific and doable work plan from the leadership at Finale. Any glitch or issue that came up they were quick to respond and trouble shoot. As the project sponsor, I felt well informed, abreast of the issues and included on solutions.
Reduce Human Error: The Finale team has the depth and breadth to listen and respond to the complexities of the business model by asking pointed questions to increase their knowledge of business processes. We started to capture our inventory as we were still working out the nuances of our model, and although I know it was stressful for them, as the client they were nothing but professional and timely in there solutions.
Peace of Mind: Having no inventory system at all, to having the Finale Inventory System is allowing us to take our business to the next level. We are able to see at a glance, globally, what we have in inventory and shift product around to speed our time to market. What use to take weeks/months to resolve, now can be achieved in hours.
Work anywhere: We have inventory in multiple countries around the globe. As the Director of the division, I can see at a glance from wherever I am not only the inventory levels, but I can run reports and give directives that will save us considerable resources, both monetary and human.

Needs a lot of work, needs to sync with other platforms as well.

Finale has helped my company make operations fast, efficient and accurate so we can spend less time on operations and more time on sales and customer relations. The customer support at Finale is pretty incredible...I've called out of the blue and gotten someone on a screenshare call within minutes to fix an issue. Overall this software may not look like the most high tech inventory solution out there, but simply put, it works. Give them a try.

After a year and a half with Finale I can definitely say that I would use it/recommend it to other businesses. I can do my job very quickly and accurately with this product.

I've compared MANY different Inventory Platforms before landing on Finale. What ultimately sold me was the incredible value they punched for the price.
I had several criteria that I needed to fulfill for our startup company, several of which were matched in other inventory platforms, but NEVER all of them. Once I found Finale and how they fulfilled all of our needs, I thought it was too good to be true, but it wasn't.
The integration of multiple selling channels including ours (Woo), was of course, necessary. Next, I wanted the inventory to be automatically deducted, which works PERFECTLY with their integration with ShipStation (our shipping platform, a match made in heaven). Then, I found out that they integrated with both Quickbooks Online AND desktop (we use the desktop version and a lot of the other platforms I had searched out didn't offer it for desktop).
I also needed the ability to create bundles for our products as well as the ability to track RAW goods for manufactured goods (since we do some manufacturing in house).
Finally, I needed the peace of mind to know that we would have support and access to lots of learning resources. Not only did they provide this, but they set up several one hour training phone chats which were invaluable.
Overall, as an inventory platform, what can I say? I'm in love with Finale.

Really good. Been with them for many years.

Going from manual inventory management to a streamlined, integrated, digital solution has been amazing. And Finale is great. That said, the learning curve was a little steep. But, the training and support staff are excellent. Really excellent. It's been really exciting to see the efficiencies that Finale creates and how this is going to revolutionize my business.

Fantastic!

Great product and when needed, which is really rare, that there is a great support structure.

As a fulfillment company we had inventory for 20+ different clients each wanting an inventory report at any given time and for sure at the end of each month. Before Finale we were tracking inventory only on spreadsheets, this meant hours and hours were spent physically counting inventory. I can't tell you how many late nights were spent at the warehouse counting inventory. Once Finale was implemented those late nights were no more. Finale immediately saved us hours of time, no more long days of physically counting every piece in our warehouse.

We have numerous kitting projects and kits that are shipped from our warehouse, the Build feature has helped our company immensely with tracking inventory components of each build and keeping everything organized and easily accessible across our entire company.

I could go on and on about the features and flawless customer support Finale offers!

We've been searching the right system to take our company to the next level, lowering working hours and human errors in managing our inventory, sales and especially returns.
We've been checking 13 different cloud based software solutions and were mainly interested in 3 features:
1. Manage and sync inventory between our online platforms, Amazon and Magento and offline wholesale orders - so there will be no sells for out of stock items.
2. Manage and sync orders between our online based platforms, shipping platform, ShipStation and our accounting software, QBO - so we won't have to retype those fields to create invoices and payments and prevent human errors in this important area.
3. Manage returns - simply as that! I can't believe that an item based business (not a service based) doesn't manage it's returned orders same as it's outgoing orders.
Too much to ask?
So first, apparently, very few of the 13 platforms we checked have a returns management system. Some is still in development and most of them don't even have it.
Finale has a simple Sale Return feature that does just that in a very smart manner.
Second, most platforms sync automatically with QBO, with rules that are hard coded in their software. This has created a big mess in our QBO account, creating new customers, orders on a different serial number and duplicate items.
Finale has a manual sync with QBO that shows you exactly what is going to be synced and you can configure it to work as you wish.
Last and not least, many of the platforms had lots of connection problems with Magento, in addition to miss information when syncing to ShipStation like the shipping method, weight of the package etc.
Finale integration works great! all the order information comes right to ShipStation and then to Finale to sync inventory to the other marketplaces almost instantly.
Finale has a simple look and interface which may look old fashion comparing the new fancy looks but you should know to "not judge a book buy it's cover"!.
Finale works fast. really fast! importing new information, sync orders and inventory and many more.
It has many options that helps you configure Finale to work for you and not the opposite.
They offer quick way to import information, use a barcode scanner and many different kinds of reports.
They have a dedicated team that it is a pleasure to contact in any case or problem, and any software have some.
We hope Finale will keep grow and improve and wish them all the best!

Great. Easy. I was set up - by myself - before my trial ended.

The biggest benefit that we get from Finale is the ability to track the purchases and sales coming in and out of our warehouse.

We love the simplicity and efficiency of the program. It looks clean, is easy to navigate and is completely intuitive and easy to use, even for beginners. It isn't visually overwhelming and cluttered with too much "stuff", it is super simple yet very powerful.

We started out with Finale a little over a year ago after spending several months researching every program on the market, reading reviews and really doing our due diligence before finally zeroing in on Finale. We have not looked back since.

Chinh, Chris and Mike are exceptionally attentive to our every need. If ever we have had a question, problem or a suggestion, they are super quick to respond (usually within minutes) and address it immediately. They have a super hands on approach and honestly seem to care about building a quality business by caring about their product and their customers.

They have gone above and beyond to integrate Finale to work with various online channels that we sell on. For instance when we started they did not yet have an integration for pushing stock levels to Overstock and we expressed our need for this and within a month they used our Overstock account as the guinea pig for building the integration. They encountered some bumps in the road linking up with Overstock's API and Chris and his team were able to work around them with lightning speed and we have had a seamless Finale to Overstock inventory integration ever since.

Finale has truly changed the way we do business and increased our productivity and efficiency 100 times over. I mean we were literally in the dark ages before we started using Finale, we had no digital inventory control, we were updating online marketplace inventory manually every day, it was literally insanity with all the products we have, which is THOUSANDS. We are truly grateful for Finale and to their team and recommend it to anyone.

Syncs inventory across all selling channels to prevent overselling and underselling. Handles kits/bundles with no problem.

Finale has been super helpful in managing our inventory as well as cracking down on accuracy with picking orders.

I love it but I really need you to be compatible with ultracart. that would save my life so much. I have to manually add it to Ultracart. It really adds to the difficulty of managing. I hope you guys are working on this because the Ultracart platform is such a great one for e-commerce I won't be leaving it. Please Please Please do it. I would have given you all five stars on everything.

Finale has done great solving the main need we had, that is, a centralized inventory that is synced across multiple selling platforms. They worked with us to be one of the first customers syncing to Amazon.co.uk which was great. There have only been a few selling platforms they do not yet support but we are hoping to come soon.

Sometimes the software is a little quirky to use, but for the most part, is pretty stable and you can usually find a good workaround. It is limited in the fact you cannot centralize listings/data and push those out (only inventory stock levels), but for the cost of the product, this was understood.

Still love it and plan to continue using it going forward.

Fully managed warehouse & Inventory with easy to understand setup.