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397 reviews
- Sector: Consumentengoederen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
DEAR Inventory Helping us Grow
Beoordeeld op 17-11-2017
Pluspunten
We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.
-Bob Weiss
Minpunten
One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.
Antwoord van Cin7 Vertalen naar het Nederlands
Dear Bob,
Thank you for your review. Happy to hear everything is going well.
Regarding the calls we have a booking service on our website where you can schedule in a time convenient for you to speak to a representative. They are free and are accessible to all our customers. Follow this link to book a call https://dearsystems.youcanbook.me/index.jsp
Best Regards
DEAR Team
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
all in all very happy
Beoordeeld op 19-11-2017
Pluspunten
"Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business.
I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc.
Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!"
Minpunten
Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!
Antwoord van Cin7 Vertalen naar het Nederlands
Hi Nigel,
Thank you for this review we are happy to hear everything is going well. We would like to take some time to address some of the cons.
We have new updates/releases of new features pretty much on a weekly basis. The minor changes get notified through in app notifications and major monthly releases get sent out as news letters. This can be found in our release notes sections http://dearsystems.com/inventory-software/blog/category/release-notes/
Regarding the forum we get a lot of inquiries to add new features and we usually work on an up-voting system and implement suggestions that are most popular against our users. When our businesses analysts decide on what we should implement a planned status will appear next to the suggestion. When its in progress the status will change to 'In Progress' and once finished the status will change to Implemented.
Please see our development road-map for everything that is coming up in relation to B2B enhancements based on user requests http://dearsystems.com/inventory-software/development-roadmap/
Best Regards
DEAR Team
- Sector: Leger
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
DEAR Review in 2023
Beoordeeld op 26-5-2023
Overall good experience, and good customer service always happy to help.
Pluspunten
Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform.
Minpunten
By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades.
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Dear Closing POs
Beoordeeld op 11-4-2023
so far it's hard to close the POs. some technical difficulties
Pluspunten
Customer Database Re ordering points and inventory
Minpunten
Inventory can be improved, hand held device tracing should be added
- Sector: Groothandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great Product, Great Support
Beoordeeld op 15-2-2023
Very happy as it saves us plenty of time and headaches to know exactly what is on hand and what the order statuses are.
Pluspunten
Easy onboarding process, had good support and was provided with demos on how to do the various tasks. Keeps accurate stock control and order management that keeps our warehouse and ecommerce store up to date.
Minpunten
Took a bit of getting used to. Sometimes the connection is a bit slow - not sure if it is our NBN internet connection or the platform.
Overwogen alternatieven
FishbowlRedenen om voor Cin7 Core te kiezen
Needed up upgrade, sunsetting on old product.Redenen om over te stappen op Cin7 Core
Most suited to our needs.- Sector: Voedselproductie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Use in Manufacturing
Beoordeeld op 28-4-2023
Pluspunten
Easy to use. Multiple functions for whole business. Excellent traceability functions. Easy to adjust it to suit your business.
Minpunten
Quite time consuming to upload all current stock to system at initial use
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Good Customer Service
Beoordeeld op 19-5-2023
Pluspunten
Integration with Shopify and the E-commerce feature
Minpunten
Unable to have more integrations - there are better ways to integrate the e-commerce and I think they should look at this as its very important to scale.
- Sector: Medische apparatuur
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great online support through Whatsapp
Beoordeeld op 2-5-2023
Pluspunten
Somehwat ease of functionality integration and deployment
Minpunten
at times customer support is quite difficult to come by but on whatsapp it appears to be quite good if you get the right support staff member
- Sector: Groothandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Fantastic support from [sensitive content hidden] at dear support
Beoordeeld op 19-5-2023
Pluspunten
Fantastic support from [sensitive content hidden] at dear support
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
My experience with cin7 core
Beoordeeld op 4-6-2023
Pluspunten
Easy, User Friendly, Good Customer care support
Minpunten
No customizations. If it is easy to do customizations to report, that would be awesome. (Just like Cin7 omni)
- Sector: Bouwmaterialen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
DEAR is Perfect for the Growing Business
Beoordeeld op 1-2-2022
I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as [SENSITIVE CONTENT] was! Thanks [SENSITIVE CONTENT]!!
Pluspunten
I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too.
Minpunten
The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great cloud-based ERP software
Beoordeeld op 15-8-2019
It is my first exposure to cloud-based ERP software, DEAR. I am pretty pleased with its performance. Pretty simply to use and easily to understand each module. The tutorial video presentation is really useful which u can easily accessing it by clicking from the main menu. No hassle to go around to find it.
Overall, my management and myself are pleased to spend almost 6 months to switch over from our existing ERP system
Pluspunten
User friendly
Good video demonstration on tutorial, easy to understand and follow
excellent aftersales support - swift in response
Minpunten
No direct module to handle goods replacement and warranty process /RMA portions
Not too user friendly or suitable to be used on project based jobs/ activities
Overwogen alternatieven
XeroRedenen om voor Cin7 Core te kiezen
Increase productivity. No hassle of maintaining the sever locallyOvergestapt van
Dynamics 365Redenen om over te stappen op Cin7 Core
Easy to use (user friendly) Great aftersales support- Sector: Groothandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
New Dear Users
Beoordeeld op 10-12-2022
We have made a massive improvement and overhaul of our wholesale company by switching over to DEAR. We are able to automate a lot of our processes and it helps us to provide a much better service for our customers. The software is a lot to get your head around at the beginning as it has a massive range of functions, however the interface is clear and quite simple to navigate and the onboarding was fantastic and really allowed us to slowly make the transition to DEAR with confidence. I would highly recommend the onboarding service as our trainer could not have been more helpful.
Pluspunten
The great integration with woo commerce and the easy invoicing and ordering processes plus advanced inventory management capacity.
Minpunten
The zero/ non zero stock can be a little confusing and awkward.
Redenen om voor Cin7 Core te kiezen
We tried to go through the onboarding process with cin 7 which was very disorganised. There was no clear structure or time frame and we were pushed to go live having absolutely no idea what we were doing. The support was terrible, so we cut our losses and went to DEAR and lost a lot of money in the process. Dear is ironically now owned by CIn 7 so we are in the process of seeking compensation.Redenen om over te stappen op Cin7 Core
Inventory capacity, onboarding, more pleasant user experience/ interface- Sector: Plastics en kunststoffen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great manufacturing aid
Beoordeeld op 2-4-2020
Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR.
Pluspunten
The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production.
Minpunten
While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized.
The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data.
I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods.
Antwoord van Cin7 Vertalen naar het Nederlands
Hello Samuel,
Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production.
Best Regards,
DEAR Team
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Was a great system with lots of pro's but now massively flawed!
Beoordeeld op 11-6-2020
Performance issues are far far too common, and they seem to be unable to support them.
Pluspunten
Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps.
Minpunten
Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely!
My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records.
Support say they are working on it, the ETA? Don't know. Great.
I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion.
Redenen om over te stappen op Cin7 Core
Seemingly better features and support.Antwoord van Cin7 Vertalen naar het Nederlands
Hello Paul,
Thank you for your feedback. I am glad to hear that the new UI/UX that was rolled has met your expecations.
We are constantly scalling DEAR to meet the preformance needs of our customers.
Some of our customers in the Microsoft East US data centre experienced a System Outage. This was caused by unexpected behaviour in the Microsoft Datacenter. You can find out more details about the above incident at https://status.azure.com/en-us/status/history/ June 2020 6/11 Storage - East US - Mitigated (Tracking ID 9VHK-J80). The DEAR monitoring team, which is working 24/7 to have an eye out for any performance issues, immediately spotted this and promptly contacted Microsoft to report, monitor and got the incident resolved. We recognize the important role that DEAR plays in your daily business. Rest assured we have taken the necessary steps, in discussion with Microsoft, to avoid this from occurring again.
Best Regards,
DEAR Team.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Disappointing
Beoordeeld op 14-3-2022
There are so many great things to like about DEAR but so many to hate as well. My biggest complaint is that they do not listen to their customers. Basic features that other platforms have like Country of Origin and HS Codes are missing here. We use DEAR with Shipstation, Amazon, and Shopify. All of which support both of these features as they are requirements for international shipping. Due to DEAR's lack of implementation of this feature it requires manually updated these two manually for every product in DEAR whereas the other platforms all sync this information seamlessly. This creates a nightmare with large inventory catalogues and creating accurate commercial invoices.
DEAR has a support forum where users can request new features and discuss bugs. Users, like myself, have gone on to this platform for years requesting certain simple features only to be told that you have to request it on the forum and depending on how many people actually like your feature request is how they rank if they are going to actually implement it. It seems most basic requests are ignored while they roll out new flashy features that don't work well either. I don't remember ever being so disappointed with software.
Pluspunten
The user interface is nice and easy to use.
Minpunten
The bugs! There are so many little bugs that pop up all the time. We have a team of 10 people using DEAR and almost daily there are more bugs that need to be flagged to DEAR technical support and they always blame the user until finally they realize that it is actually a bug.
Antwoord van Cin7 Vertalen naar het Nederlands
Hello Moss,
Thank you for your feedback. DEAR is an out of the box solution where we expect our valued customers to adapt their business processors to match what we offer. We do provide a 28 day trial period for customers so that they can evaluate if DEAR is the right fit for them.
We do take our customer feature requests (https://support.dearsystems.com/support/discussions/forums/1000108132) very seriously. The development process evolves around these requests (Development Roadmap
- https://dearsystems.com/development-roadmap/). As much as we want to implement every request, we do not have unlimited resources to accommodate it all. The number of customers who have requests and how that feature will help the customer are a few of the selection criterias we use when selecting what gets added to the development roadmap.
If you have any questions please reach out to us on [email protected]
Regards,
DEAR Team
- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Looking good so far
Beoordeeld op 8-7-2020
While still working inside a trial version, in preparation for cutting over from our current system and going live with Dear, I have been pestering the Support team on a daily basis for a few weeks now as I work through the finer points of the system. The Dear support structure is good - well structured with quick response times to questions, Was particularly pleased that one support person (thanks [SENSITIVE CONTENT HIDDEN]) went the the degree to create and send me a custom video demo of the system aspect I was trying to understand that was hard to explain in text. I also found the published Video Tutorials and support pages helpful.
Pluspunten
While thinking, as a Distributor, we have 'out-of-the-box' requirements for managing our inventory and processes around it, the exercise of evaluating our idiosyncrasies in order to go shopping for a new IM system has taught me that there's possibly not the absolute perfect system for any business, but the Dear system is beating the rest as it ticks most of the boxes on my wish-list for an inventory management system. For a complex system it's relatively intuitive and seems to be built with real world functionality in mind. In addition to my list of specific features, I was looking for a system that could automate as much of our manual tasks and work flows as possible - reduce the amount of data entry required and minimise opportunities for human error. Compared to other systems reviewed, Dear excels in this area.
Minpunten
Possible just a COVID thing ...or just a modern day thing, but I remember the days when; if you were looking at making a big commitment to something as important at the system that would manage all your inventory and link to your financials, someone would sit down with you and work through your specifics, helping you evaluate their offering as the right purchase decision for you to make. These days, it's "down load a free version and have a play". I've probably reached the sames decision based on the latter, but it's definitely taken up a lot more of my time to do so. Granted, phone calls and screen sharing sessions are on offer, but I find the time-limited sessions, working with generic databases etc. less beneficially that the old fashioned way. Not a short coming of the Dear System itself and every software company may have the same M.O, but perhaps an opportunity for Dear to differentiate themselves from the masses and win more fans - and quickly?
Antwoord van Cin7 Vertalen naar het Nederlands
Hello Cameron,
I am glad that DEAR has met your expectations in terms of being an out of the box solution.
We recognize the important role that DEAR plays in our customers daily business & we do put a lot of thought into to how to make DEAR user friendly and automate most of your business processors.
To help our customer setup DEAR faster, we do offer an onboarding & training (https://dearsystems.com/onboarding-and-training/); where we help all our customers to make the transition smoother. If your interested you can book a call with us and one of your Customer Success agents will get in touch with you - https://calendly.com/dear-systems/20-minute-call
Best Regards,
DEAR Team

- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my...
Beoordeeld op 14-1-2018
Pluspunten
The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed.
The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so.
The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned.
Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates.
I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.
Minpunten
This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

- Sector: Maritiem
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Third year anniversary using dear Inventory
Beoordeeld op 5-12-2018
We run all our stock inventory through Dear, send all our quotes, sales orders, invoices etc through Dear.
It is a very good program for this and if we do hit a problem the tech support is excellent.
Pluspunten
Its synchronization with Xero is excellent. In three years we have never had a sync issue. Also within Dear the inventory, sales and purchasing all work very well and the ability to drill through different layers to search products or orders is very good. We use the Product Availability function all the time to confirm status of sales orders v purchase orders and stock availability. We have also recently started to use the Attributes more for both sales orders and products and this has been a further tool within Dear to help us manage our day to day sales process.
Minpunten
What still infuriates me is the way that sales quotes show the sales margin against Average cost. This is hopeless folr any new product as there is no history and it is also hopeless if you receive a part into stock before you post the purchase invoice. Why we can't have the option in the step up to show the margin against either the supplier fixed cost or last purchase cost is beyond me!!!!!! Argh!!!!
We currently have to run all our project quotes through an Excel spreadsheet to make sure the margins are correct. This is really infuriating and as a result we are looking for alternative options for our stock management.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
I Am Extremely Satisfied & Highly Recommend Dear Inventory!
Beoordeeld op 16-11-2017
Pluspunten
After almost two years with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels. Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items were sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well before we made our decision in early 2016. DEAR also helps us keep track of our items on consignment (location / expiry date / batch number) as well as create hampers and other gift bundles with ease, thanks to their Bill of Materials function. I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team!
Tamara Agusta
General Manager
Profood Ltd
Minpunten
Occasionally DEAR can be a little slow to load, and customer service is not always as quick as one would like it to be.
Antwoord van Cin7 Vertalen naar het Nederlands
Hi Tamara,
Thank you for the review. We are glad to hear that mostly everything is going well for you. If you ever do experience slow performance again please be sure to notify support immediately so our tech team can look into it. Our systems is not known for slow performance as we use top range data centers provide by Microsoft Azure.
Best Regards
DEAR Team
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Plays nicely with Xero, handles our 5 international shopify websites and direct provisioning,...
Beoordeeld op 13-11-2017
Pluspunten
We are loving this software, been using 8 months now and it is powerful. We run 5 e-commerce sites, 4 warehouses and sell in 3 currencies and it's handling all well. Support, as mentioned, isn't quite as easy as getting a call but we use their tutorials, common sense, their live chat.
We also paid for assistance with setup as we didn't want to make any mistakes and desired a bit of support from Work Smart NZ, these guys are great too and worth the extra investment if you value your time”
We are currently trying to get the good word out on various sites and we are hoping that you would to take the time out of their day to share it on Getapp:
Minpunten
The .docx invoice templates are hard work to manipulate, some more standardized system (like unleashed offers) would make life much easier.
No great integration with a CRM currently. Also they need a Zapier integration so it can connect to other web apps. We are using email parser functionality to achieve most of this but it's complicated.
Antwoord van Cin7 Vertalen naar het Nederlands
Hi David,
Thanks so much for your review!
If you require assistance with your template customization feel free to take up our complimentary template customization service. Simply email support with all required changes and we will get it done.
In regards to CRM we currently have an integration with SALPO & Capsule CRM. If you would like mroe info about it please book in a call here https://classic.youcanbook.me/v2/jsps/cal.jsp?cal=ZgsGQaWduL34BrkiNkBY
Best Regards
DEAR Team
- Sector: Groothandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great multi purpose operational solution for a growing business
Beoordeeld op 7-2-2023
So far so good, overall solidly gets the job done. A few improvements and attention to detail can make it even better.
Pluspunten
The software logic is well thought out and relates to real life usage scenarios in our case. The organisation of the operations in the system are easy to understand and access. Support of the software has been fantastic so far, starting from deployment and thereafter. Whatever we needed, response has been near instant and competent.
Minpunten
The software is browser based and at times it can feel a little slow. Page load speed must be improved as it can be a little frustrating when you need to conduct many transactions in the day. The navigation could also be improved to reduce a few clicks to get to things easier and faster. For example, it is not possible to see next or previous document (SO, INV, PO). You need to come out to the main list and click into the document you want. Simple 'Previous', 'Next' navigation can be added within the document page, which will be very helpful when for example reviewing a number of Sales Orders or Invoices and need to move quickly between the documents. Mobile apps are limited and not particularly practical. Would be great if they could roll out a serious modern iPad app, which can be useful for sales/cs when out in the field to access product and inventory info, pricing, customer profile etc. and able to create a draft quotation on the fly.
- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Really great software with small areas to grow
Beoordeeld op 16-4-2018
Ease of use across all of our employees. Decreased costs and improved inventory accuracy.
Pluspunten
Well thought out sales workflow. Really flexible and powerful in ways others weren't to enter sales orders. Takes a little getting used to, but there is a lot in there. Love the ability to price tier for B2B sales. Integrates really well with Shopify and eBay. Need to check out the B2B portal that is available, but haven't gotten to that part yet.
Even though the support is all email based, we have been delighted with the speed of response and solutions to any issues we've had. I'd say on average the response time to new tickets has been in the 5-15 minute range with maybe one that reached 45 minutes. Often I'd wait longer on hold with a tech line with other companies than it takes to get a response from DEAR support email.
Great integration with our accounting.
Easy to implement API for extending the functionality of DEAR.
Minpunten
There are a few things that still need improvement we've run into.
Credit Notes/Memos are terribly hard to figure out and make work correctly if you wish to give the customer a credit to use at a future date not tied to a transaction in DEAR.
DEAR does tiered pricing for sales, but there is no way to have volume purchasing discount tiers beyond manually changing every time a PO is created.
If a small change has to take place during fulfillment DEAR requires you to revert the order back to the very beginning of the workflow process and complete every stage again. Rather than just let you go back one step.
The fulfillment QC process could be strengthened a lot. It's basically based on trust with no verification. Right now it assumes all counts/data entry keyed in are 100% accurate. I'd like to see some kind of barcode based QC verification.
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Lack of Communication with customers
Beoordeeld op 27-2-2020
Usually good, sometimes very frustrating.
Pluspunten
It manages my inventory and order and is cloud based.
Minpunten
When Dear is upgrading its system, customers can find the software extremely slow or not working at all. This can go for weeks at a time causing massive frustration for my staff around the country as well as disruption to my business.
The lack of communication and support from DEAR mean you feel little loyalty to the product.
Antwoord van Cin7 Vertalen naar het Nederlands
Hello Bethany,
Thank you for your feedback. We are constantly releasing new functionalities to improve the software and these releases are done over the weekend. The system is designed in a way that during an update the users aren't affected. Please visit https://dearsystems.com/release-notes/ to find out more about the releases.
We do provide 24/7 support. You can contact us via email ([email protected]), call (UK +44 145 160 7056 / AU +61 2 4058 4080 / US +1 415 650 1054), you can book a call with us on (https://calendly.com/support-dearsystems/meeting) or web chat (https://dearsystems.com/). We will also be having a WhatsApp number in a few weeks to enable our customers to contact us immediately on chat.
Best Regards,
DEAR Team
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Great software but not quite suitable for our business
Beoordeeld op 1-4-2022
The only thing missing from the software is a lack of depth for dispatching online orders. There are integrations to ShipStation, ShipTheory but rules cannot be setup to automatically assign carriers or services to an order. This means the orders have to be processed on an individual basis, which was a complete switch in how we had previously operated and required too much responsibility and input from our packers - we needed this to be automated.
If the shipping could be rectified to operate the way some close competitors operate, we would sign back up with Dear in a heartbeat, however, for now, we had to switch back to Linnworks for managing online orders more efficiently.
Pluspunten
Nearly every single feature of the software runs like software that is 4 or 5 times the cost runs. With no setup costs and a flexible monthly account, I would strongly recommend any user to try this software if you are thinking about it.
In particular, we really loved the POS and were pleasantly surprised by the functionality.
Minpunten
We are based in the UK and it was very difficult to book in a call with the support team within a reasonable timeframe. Both calls I had within the 2 months of being subscribed, I had to wait 1-2 weeks to be able to speak to someone about an issue. Support on chat was available but this didn't help me to resolve my issues.
This may not be an issue elsewhere in the world.