Cin7 Core reviews

Comprehensive ERP features that are built with the workflow and accounting in mind. Excellent interface with Xero. Very customizable, but in an easy to understand fashion.

For those switching from other platforms, it could use better historical data import functionality. In particular outstanding orders. We had about 200 open orders when we made the switch, and had to enter them manually as Dear's import features could not handle our workflow.

Their customer support exists, which is something. They do respond to inquiries, albeit not always in the most helpful manner.

If you’re looking for inventory management software and are okay with navigating a complex pricing structure, CIN7 might be worth considering. There are definitely options out there, but this is one of them.

Their pricing is chaotic, filled with charges for unnecessary features, and the account closure process is ridiculously cumbersome, demanding a 30-day notice. It's evident they’ve designed it this way to continue extracting money from their users.

Customer support is practically non-existent. They show no willingness to assist. In all honesty, this company and its software are a waste of your resources. There are much better alternatives available. Stay away at all costs.

Ease of use and almost instant access to support when required

No mobile app - it’s not easy to use the system in a browser on a phone

Orderhive does what I need it to do, and more. Selling print-on-demand apparel on multiple platforms requires software that can bundle raw materials with final products and push out inventory updates in real time to multiple marketplaces and sales channels. Orderhive does this, plus it is a central location for order management, shipping, and reporting.

The process for switching over my inventory system from my previous provider has been long, but it is a one-time task and I know it is necessary no matter which software solution I transition to. Thankfully, Atulya, my onboarding specialist, has made the process as painless as possible by being extremely accessible and responsive whenever I have a question and has walked me through every step of the process on zoom calls.

It's got a variety of possible option and integration.

Jack of all trades master of none.

Literally does not work well if you have a complex supply chain

Order management however it is not as intuitive as you would like

Many issues are difficult when operating with DEAR/Cin7 Core. They do not allow you flexibility with the pricing. I purchased a annual subscription to save one month cost however, if you do so, if you need to add a POS for 1 month, you will have to purchase the entire annual year just to use it for one month. Customer support is absolutely useless and API issues can occur which cause issue with accounting. Overall they are not a great software to use but gets the job done however, at a costly amount. Customer support takes a long time to reply and half of the support are pretty useless.

Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform.

By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades.

Support member [sensitive content hidden] was terrific when investigating errors that arose with POS and Cin7

Not good with POS ordering. Very basic use of POS with Cin7

Cin7 Core is intricate, but in time will prove to be a viable resource.

Cin7 Core could be made more user friendly, I have used other platforms that I was able to learn without educational content etc. This platform is great, but could be softened up some for the user.

Connectivity to several ecommerce platforms, reports, and extensive data stored per product

Under "All Products" - If I search for a product, and can see all the variants for that product, I cant see the SOH in our main warhouse instantly (like on other platforms like TrageGecko). I have to 1) click on the varant, 2) Open up the new tab, 3) navigate to "stock" where SOH appears, 4) repeat the last 3 steps for of the variants.....it would be much more user friendly if I could see all the SOH numbers for all the variants after I search for the product instead of having to open each variant individually, or go and pull a specific report. Either option is time consuming and laborious. ALSO, images for each product dont show thumbnails....so I cant see if the images are dated or not.

The reporting. Other products on the market at this price are poor in this department. It offers products by variant which is a necessity for us. Customer service via chat (on a small plan) has been really good. Better than expected.

Some things were a little different from the platform I have been coming from but that it so be expected. There have been a few clunky things that have cost us a fair bit of time when setting up such as not being able to update the ProductFamilySKU via .csv. You can only do this manually. If you update via .csv if doesn't actually update it, it creates another and then you have doubled ProductFamilySKU's. This took some working out but the chat support was very helpful. Another one was products that have no history won't show in "Availability" so it wasn;t until I entered SOH that I could see any products but products that had a value of 0 would not come up as they did not have any history. In the end I did a plus 1 stock adjustment and then -1 stock adjustment so it had a history so it would show up in availability. Some things like this have made set up take longer than it needed to as these kinks are not well known by the staff so they had to test to get answers. Again support was good but it;s more of a why does it work like this and why don't the staff know, wouldn't this happen to everyone.? Anyway, sorted now.

Inventory Control and warehouse management

So far we are able to do all that is needed

Inventory Tracking is amazing I like how everything is connected

That you can't delete or remove old/no longer warehouse, sales reps

I liked that it would easily integrate with the other systems I am using for my business. Shopify, shiprush, ect.

maybe a better way to pull payments and pricing through shopify.

Ease of use, Process to control the Inventory

I would prefer if the system would keep the items in memory upto pick stage as we have already scanned the items in Order stage.

Fantastic support from [sensitive content hidden] at dear support

Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products

Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .

Multiple options to input information. It allows me to change things easily enough

It took a while to get going I wasted a week trying to put everything in and realizing it was wrong