--- description: Gedetailleerde beoordelingen over Groove: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Groove met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Groove reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Groove](/software/91569/groove) # Groove Canonical: https://www.getapp.nl/software/91569/groove Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91569/groove?page=2) > Met Groove kunnen kleine of grote teams op één lijn blijven en hun klanten de gepersonaliseerde ervaring bieden die ze verdienen. Groove is ontworpen voor groeiende teams. Je krijgt alles wat je nodig hebt om productiever te zijn en je klanten tevredener te maken, zonder de rompslomp van een ingewikkelde helpdesk. En het is een persoonlijkere ervaring voor je klanten. > > Oordeel: score van **4.5/5** door 87 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 87 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Groove Networks - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50 - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Brazilië, Canada, China, India, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Aanpasbare branding - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van klantervaringen - Beheer van negatieve feedback - Beheer van supporttickets - CRM - Callcenterbeheer - Catalog Management - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Configureerbare workflow - Contactenbeheer - Contentbeheer ## Integraties (13 in totaal) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Customer success software](https://www.getapp.nl/directory/959/customer-success/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1754 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Support software by people who excell at giving support ;-)" — 5.0/5 > **Geverifieerde reviewer** | *23 mei 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017\!). And the whole product is frankly super easy to implement and get people onboarded on. > > **Minpunten**: Their roadmap is quite full so some stuff on our wishlist can take time to get implemented but eventually it does ;-) ----- ### "Great for customer support" — 5.0/5 > **Geverifieerde reviewer** | *5 december 2018* | Evenementenbureaus | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Groove works really well for our ticketing system. We can assign customer support tickets to various groups and people and we can track how they have moved throughout the system. Groove offers helpful stats and integrations and even has the option to house multiple knowledge bases through the same place. > > **Minpunten**: The only thing I haven't liked is that the auto-refresh function didn't seem consistent so there were times when multiple people responded to the same ticket because they didn't see that it had been closed. This has probably been updated with their new Beta. > > Groove helps us keep on top of our customers' needs and gives us lots of options as a support team. ----- ### "I so want this to be better\!" — 2.0/5 > **Mark** | *4 januari 2017* | Aanbevelingsscore: 1.0/10 > > I really like what Groove is all about as a company and what the product claims to be...Sadly, it falls well short of expectations. ----- ### "Helps keep support and sales on track" — 4.0/5 > **Geverifieerde reviewer** | *19 september 2018* | Computersoftware | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like the automatic reminders about what needs to be done each day. It takes the guess work out of what you should be doing first or next when you sit down to start your day. It is easy to use when setting up flows and integrates well with salesforce. > > **Minpunten**: There are some things that would be great if you could automate, like adding people into flows when specific actions happen. I have tried to make some of this work but ended up being more trouble than it was worth. > > We have been using groove to ensure timely communication with new clients and that check-ins with clients are performed at the correct intervals. For sales we use it to ensure that no one gets missed in the follow up process after demos or leading up to a demo. ----- ### "I hope this is the right Groove :)" — 4.0/5 > **Geverifieerde reviewer** | *8 november 2019* | Consumentendiensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Okay, so at first I was a bit upset about having to learn a new music player through Microsoft. But I quickly embraced the Groove and love to use it\! > > **Minpunten**: I haven't had time to go through and learn all of the features and so I am not sure what I am missing. There wasn't a tutorial that I saw when it got installed and I think that would have been helpful. > > It Helps me keep my sanity\! If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane :) ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91569/groove?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91569/groove) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens