ServiceNow

4,5 (292)
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IT-service cloud-oplossingen voor ondernemingen

Totaalscore

4,5 /5
(292)
Prijs-kwaliteitverhouding
4,2/5
Functies
4,5/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,3/5

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292 reviews

Zain
Zain
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Using Service Now as a Team Lead

Beoordeeld op 4-4-2024

Overall a great experince over the last year or so. My team have greatly loved this new tool and as...

Overall a great experince over the last year or so. My team have greatly loved this new tool and as a LM it has allowed me to focus alot more on metrics and making my team efficient.

Pluspunten

Dashboard and Reporting
Ticket Management
Customisation
I am in the process of setting up automated ticket creations based on application alerts which will be fantastic.

Minpunten

It takes a little time to get your head around the reporting element if you have multiple status's. You have to play with the data to get it spot on, but its fairly easy and you will get the hang of it quickly.

Bikash
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Service now Review

Beoordeeld op 11-11-2024

My overall experience has been great, as an admin / developer and even user sometimes, it has...

My overall experience has been great, as an admin / developer and even user sometimes, it has always fulfilled my needs. And there are a lot of customization that can be done to make your life easier and work smooth.

Pluspunten

Services it provides, having everything at one place from ITSM to HR to asset management and a lot more

Minpunten

Nothing to dislike , it’s a great product with great service.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Maandelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Great Ticketing Management Software

Beoordeeld op 8-8-2024

Using ServiceNow is nice and it's fairly organized and clean looking. I use it occasionally to...

Using ServiceNow is nice and it's fairly organized and clean looking. I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me via email. I haven't used any advanced tools, like the analytics, but I imagine it's quite handy for supervisors.

Pluspunten

Lots of options when managing service tickets. This software is flexible enough for IT, HR, and other departments to be grouped into one as long as you are granted the access to see them. The UI for the web app is nice and simple. There are some decent dashboards already built in for you to choose.

Minpunten

There are too many options listed in the All menu. Most of them I don't use so I have to favorite certain menus and ignore the rest.

Robert
Totaalscore
  • Sector: Olie en energie
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Assessing the analytical aspect of ServiceNow

Beoordeeld op 22-10-2024

Using ServiceNow to manage incidents and requests raised by service desk or by people in the...

Using ServiceNow to manage incidents and requests raised by service desk or by people in the company. Mostly working on the reporting side, by creating custom reports to measure certain KPIs. Also, trying to create more advanced reports, using views and the analytical capabilities of ServiceNow.

Pluspunten

Allowing customizations, allowing storing different types of data, multi-purpose.
Easy creation of reports

Minpunten

When accessing related fields, the creation of reports is sometimes slow. Combining data from multiple tables/sources is not straightforward.

Rishi
Totaalscore
  • Sector: Bankwezen
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

A great tool for growing organisations!

Beoordeeld op 13-10-2024

A holistic and intuitive service management tool offering a cohesive and integrated approach to...

A holistic and intuitive service management tool offering a cohesive and integrated approach to service management. Their reporting functionalities and API integrations are exceptional. Overall a great tool for growing organisations!

Pluspunten

Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips. I haven’t used any application which can seamlessly integrate all the processes cohesively as per the organisations requirements.

Minpunten

Depending on the level of customisation required, servicenow can get expensive to implement.

Avinash
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Handling tickets

Beoordeeld op 5-12-2024

Extremely supportable for ticket handling via automation and UI is super good and user friendly for...

Extremely supportable for ticket handling via automation and UI is super good and user friendly for every purpose.

Pluspunten

1. Easy ticket management , creating and tracking with servicedesk.
2. Can easily connect with JIRA as well to take updates related to development as well.
3. Interface is upto the mark with stability in platform.

Minpunten

1. There is nothing much for customization according to us.
2. Initially a proper training a timeperiod is needed to get the actual overview of product.

Amy
Totaalscore
  • Sector: Groothandel
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Let it SNOW

Beoordeeld op 19-11-2024

Overall, great program, detail orientated

Overall, great program, detail orientated

Pluspunten

ease of identifying issues, categories, options

Minpunten

Speed of responses often delayed or underserved

Guy
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

My ServiceNow experience

Beoordeeld op 30-11-2024

Overall, it’s a powerful tool with some room for improvement in efficiency.

It's helpful for...

Overall, it’s a powerful tool with some room for improvement in efficiency.

It's helpful for tracking work and collaborating with other teams, but some of hte menus are slow to navigate

Pluspunten

Customisation for creating ticket submission templates to ensure we're getting the critical information before incidents, requests, or changes are raised

Minpunten

It can be a bit cumbersome and timely to fill out tickets.

Tess
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Service Now Review

Beoordeeld op 26-11-2024

Pretty good, aside from the display/organization troubles, it is a solid platform

Pretty good, aside from the display/organization troubles, it is a solid platform

Pluspunten

It is an easy platform to connect with the various service departments in my company. We have a large company with many departments so this software makes it easy to access the help I need.

Minpunten

Some of the organization of ticket numbers makes it hard to find previous tickets. Could be more consistent/have information displayed better in a more accessible way

Ava
Ava
Totaalscore
  • Sector: Programmaontwikkeling
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Simplifies IT Request Management

Beoordeeld op 9-11-2024

It was great for making our IT support more efficient by automating how we handle requests.

It was great for making our IT support more efficient by automating how we handle requests.

Pluspunten

We used it to speed up our IT ticket process. For example, instead of getting bogged down with emails, staff could log issues directly, and our team could respond faster.

Minpunten

It took some time for the team to learn how to set up the workflows properly.

Asad
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Service Now Product Review

Beoordeeld op 12-6-2023

This is an awesome product which can be customized for any business.

This is an awesome product which can be customized for any business.

Pluspunten

I like the ticket management, change tracking and reporting options of this product.

Minpunten

As this is a web-based, we need to have a good WiFi connection to connect the VPN

Overwogen alternatieven

JIRA Service Management

Redenen om over te stappen op ServiceNow

I got good reviews when compared to other products
Cátia
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Helps reduce manual tasks, improving efficiency and response times.

Beoordeeld op 4-10-2024

Pluspunten

Powerful platform known for its ability to streamline IT service management and automate business processes. It has a user-friendly interface that enhances productivity by allowing users to easily navigate and access features. Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make data-driven decisions.

Minpunten

The platform can be overwhelming for new users, requiring significant training to fully leverage its capabilities. Implementation can be time-consuming and costly, which may not suit smaller organizations with limited budgets.

Geverifieerde reviewer
Totaalscore
  • Sector: Filantropie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

A very powerful tool, if you have the dedicated ServiceNow Engineer to maintain it properly

Beoordeeld op 20-10-2023

Pluspunten

Lots of feature that were pretty great.

Minpunten

The clunkiness of the product was discouraging. I wish the mobile app was worthwhile but it was very difficult to use.

Lewis
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Good product but alot of features are paywalled

Beoordeeld op 13-8-2024

Pluspunten

Very easy to use. Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service.

Minpunten

Not all features are available with the base packages, you need to buy more and more to unlock the full service

Norbert
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Service Now - great tool, easy to use

Beoordeeld op 4-4-2024

Pluspunten

In Service Now I appreciate a lot of features that helps me to work on my daily tickets with a pleasure! Great reporting abilities, easy to use dashboards keep my work organized which helps me keep my performance on high level to provide best support!

Minpunten

Service Now can be quite complex for someone who is at the begining of using it however the deeper You go the easier it is for You to learn and use Service Now features to improve Your work

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Feature packed but need some learning curve to pick up

Beoordeeld op 2-4-2024

Pluspunten

The software can be extended to many use cases. So you can future proof the solution with a view to add more modules to be integrated among those modules.

Minpunten

User interface is not the most intuitive. You cannot get it to work exactly how you want it. In fact my company has to develop a comprehensive user guide to teach us how to use it. There is a known learning curve and you need time to get used to the software.

Soon Kit
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Very good IT service management tool

Beoordeeld op 5-4-2024

Excellent experience. LIcense is high, but you have piece of mind

Excellent experience. LIcense is high, but you have piece of mind

Pluspunten

It has all you need for managing IT services, Tickets and incident management

Minpunten

License fees are high. Naturally to match the advanced features and good stability of the tool.

Jonathan
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 10.000+ werknemers
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

An intuitive, communicative, clean way to track support requests

Beoordeeld op 12-8-2024

It's a very clean software, making it extremely transparent to all users on how to raise and track...

It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving them the necessary assurance that their cases are being worked on.

Pluspunten

It's an easy platform for me to use as an end-user to raise my service requests, and to know these are being logged sufficiently and adequately and will be transferred to the correct department - and I feel assured I'll get a speedy response, with a solid mechanism for following up on my request should I need to.

Minpunten

None, I've yet to have any negative experience with the Service Now platform.

Peggie
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

ServiceNow A look to the future

Beoordeeld op 18-11-2024

Experience is positive even though its a little complicated. Can see the potetial and end result...

Experience is positive even though its a little complicated. Can see the potetial and end result looks good.

Pluspunten

It's great with IT Service Mgmt and a great communication tool

Minpunten

Pricing is quite high and learning curve steep

Claudia
Totaalscore
  • Sector: Voedselproductie
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Amazing case tool for big organisations

Beoordeeld op 30-10-2023

Pluspunten

- Real data easy to update and retrieve even after a long time since the case was closed
- Very clear dashboards, easy to read and visualise performance data
- Queue system easy to implement even in big organisations with complex segmented workflows

Minpunten

If they could make the interface even more user-friendly it would make be an even better product and would make it easier to train employees on how to use it

Faith
Totaalscore
  • Sector: Landbouw
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

We all like timely results, try ServiceNow. It gives exactly that.

Beoordeeld op 20-9-2023

Try ServiceNow. It has performed really well for me and gives results quickly saving time and...

Try ServiceNow. It has performed really well for me and gives results quickly saving time and energy.

Pluspunten

Am happy with ServiceNow for many reasons but the most helpful of them all is the response time. It is very quick and super active. It can manage multiple tasks at a go and still give accurate and reliable results. ServiceNow is user friendly. It's pricing is reasonable and affordable.

Minpunten

ServiceNow has it all. No challenging processes or hard to understand features. Launching and implementation is simple. Am glad to be the administrator.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great but UI could use improvements

Beoordeeld op 24-8-2023

Pluspunten

Functionality where it can be used for onboarding/offboarding requests, software vetting, as well as Change Requests for our Change Management board

Minpunten

Interface can be cumbersome. Many different menus to navigate to then update your Service Now tickets

Dipti
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great ITSM and Asset mgmt tool

Beoordeeld op 31-5-2024

Pluspunten

Change and Incident management are very user friendly and easy to enahance and mainti

Minpunten

Search functionality can be made more robust and accurate

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Interesting and useful ITSM

Beoordeeld op 26-3-2024

Pluspunten

Useful software, attachments can be added. Once created, the tickets allow for more information to be added on it.

Minpunten

Unfriendly interface. It’s a bit slow sometimes.

Laura
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

ServiceNow has been a game-changer for keeping track of all our IT requests and issues in one...

Beoordeeld op 3-10-2024

Pluspunten

Easy to use interface, great for tracking IT requests, saves time and keeps everything organized.

Minpunten

Some features can be complex to set up and customize, occasional glitches that require troubleshooting.