JazzHR reviews

One of the few products I demoed that allows me to effectively export all data keyed into the system. Met my needs for unique customization, integration with existing HR platform, automated workflows, limited access to users based on needs, and more. More importantly, if provided me the same perks, with an upgraded UI both for admins and candidates, all while reducing our costs by 70% over our existing vendor (icims).

No flexibility to set permissions down to the field level. We like to keep some of our app questions (i.e. what is you minimum expected salary) hidden and this is something that I can't currently hide from people marked as recruiters or hiring managers.

The fact that we have a careers website they can develop.

The customer onboarding is a joke. They give you 2 calls and then you have to pay for more. If you need more support they REALLY try to push the account management option on you which is just as expensive as the whole system.

The whole system is manual. Everything from creating a job posting to onboarding the customer.

The candidate onboarding piece is so manual that you're better off doing the onboarding the old-school way, via email. There are so many limitations, you either have to create the onboarding documents every time you send the package OR you need to send a separate email for every onboarding document.

I love several features in JazzHR, including job posting management to customize job offers, candidate tracking to manage all received applications with a dashboard to view their qualifications, and the creation of personalized questionnaires to assess the skills and abilities of candidates.

I didn't find any features that I didn't like. JazzHR offers a wide range of features that are both interesting and advanced.

The price is good for a mediocre ATS that does the basics well at keeping candidates and jobs organized. The email templates are fully functional. Candidate profiles are pretty well organized, except across jobs. Job cloning and posting process is pretty smooth.
It operates fast and rarely has technical issues. They have made some improvements based upon our suggestions, but it took a long time and was like pulling teeth to see any progress.

Candidate notes/comments/discussion cannot be seen across different jobs or even instances of jobs.
Customer and candidate support costs extra to interact via phone, otherwise only internet form submission is required to resolve issues.
Overpromised and underdelivered features, functionality, and continuous development speed.
Not very customizable. Poorly designed. New and updated features are poorly beta-tested before release and not well thought out from a user perspective.
Changes to Workflow templates, stages, and disposition reasons cannot easily be cloned across all of them at once, meaning you need to edit many different templates individually.
Task automation features exist, but are poorly designed sometimes.

Possibility for hiring managers to evaluate and stage their own applicants according to their needs. Depending on the role, the work processes can be modified. New job listings are simple to make, and their cooperation with free job boards is particularly beneficial to building pipelines on a budget.

When switched from LinkedIn Recruiter to JazzHR, it doesn't always function. Since we frequently divide candidates into multiple groups, I believe that using a variety of rating systems would be advantageous.

JazzHR is very user friendly. It is easy to navigate the site, and there are a lot of features that are customizable - such as categories to easily narrow down search results, email templates, and workflows that automatically trigger notifications and tasks to different people.
The ability to send our job posting to so many free job boards has been fantastic and saves us countless hours per job when we don't have to manually post on those sites. It integrates seamlessly with our website, so it is very easy for job seekers to find our open positions.
They host tons of free webinars so that you can learn about the new features that they are constantly rolling out. The capability to create and send forms for an electronic signature through the HelloSign integration has been a huge improvement from our outdated process of trying to send and collect original documents through the mail.
We always get helpful, speedy customer service whenever we have questions.

One feature that would be really beneficial for us is a place where the hiring team can communicate and discusss the job itself. There is a discussion page for each candidate, but if anything changes with the job requirements - like the hours, schedule, location, etc) - we can't communicate that within Jazz within putting it on a candidate's discussion thread.

Finally, a modern applicant tracking system! I use JazzHR everyday at work and I can honestly say this is a user-friendly and intuitive ATS. It saves me a lot of time compared with my experience using other systems like Taleo. If anyone is thinking of switching to a new ATS system, this is it. You will not regret it! Plus they have live agents to support you with any questions you have and they will get you the information you need promptly.

Sometimes I have experienced 'bugs', but if you report it to their Customer Success team it will be looked into as soon as possible. When Amazon Web Services is down, Jazz may not function properly, but this can't always be avoided.

The UX is nice and the software is easy to learn. All-around JazzHR's interface and usability are no better or worse than most competitors.

Horrid experience.

From implementation to customer service and support, we've never had a good experience with anyone from JazzHR. The representative who gave us the demo was completely lacking in knowledge and could answer very few of the questions our team had for her about the ATS.

When our team had an issue with removing evaluations they relayed there was nothing they could do and mentioned they'd make a note of this issue to the technical team.

When we sought to suspend the service our account representative was in no way helpful and continuously repeated whatever script he was reading from.

I would never recommend an ATS or any other product with such horrible customer service. Regardless of the quality of the product, there will come a time when you need to communicate with customer service/billing/tech support. With Jazz, that experience will not be great or even productive.

It is easy to use, and it's easy to step into and figure out without training. It can be as simple or as complicated as you need it to be, which is great for the wide range of hiring leads and personalities that I work with. It is a definite step up from the spreadsheets and Outlook folders that we had been using. Being able to track pipelines and jobs has made us more efficient.

There are a lot of little features that should be available and are not, like batch emailing candidates based on different criteria such as status or category. Also, it isn't possible to hide candidates that are inactive per job; however, engineering says they are working on this. Last time I made a suggestion to the engineering department, it was basically shot down unless a hundred or more of their other customers requested the same thing. I work with several software engineers, and while changes take time, it doesn't seem like a simple additional condition is too much to ask for.
Also, it isn't easy to cycle through candidates per job. I get taken out of the job and put back at the full candidate list for all jobs several times while trying to check out the candidate pool for one position. It can get redundant.
The biggest issue I have is that star ratings cannot be reset to no stars. I've had to completely delete candidates and re-enter them manually to get rid of star ratings. This is totally not ideal when several hiring leads are using this system, widening the room for error.

Very easy to use, and loved the interface.

Was not set up for a recruiting firm. I am guessing this would be ideal for an HR department within a company

The sales pitch. That’s about it. We thought it would bring more leads and leverage what we had been doing by creating more opportunities for same amount of spend or cheaper. Not even close.

We NEVER got any results. They even credited back some money to us because they told us we should have results by now. Then we decided to cancel after further non results and now they say we owe a couple more months because they require notice to cancel... even without ANY results. Literally in the six months of giving it a try we had one potential candidate. The worst software. We have had over 600 on indeed alone prior to this software. This has been a horrible experience.

We've benefited greatly from JazzHR's tools for ensuring we've posted jobs in all the right places. We've successfully hired many employees using JazzHR.

Some minor gripes with the dashboard, but aside from that very little.

This software is great for both applicant and employer. I know when I've applied for jobs, I've had my complaints with the application system, and as an employer - I love to make that experience as streamlined and headache-free as possible.

You have the ability to pre-screen w/ a few questions - that can weed out candidates who don't have the required prereqs- and has given us more-qualified candidates as a result. Always great to have less throw-away resumes to weed through. I'm all for anything that makes our jobs easier here.

We haven't needed the premium support, but if we did we are not currently paying for it. Just one thing to think about.