Brevo reviews

I really like all the marketing feature and option that are provided by Sendinblue. It has all i need for automation marketing process, like email marketing manager and newsletter builder. The inboxes help to store customer's previous email history, so we can serve and response to their inquiries email better.

The customer service is not as active as it should be, they are not operation for 24/7 and as our company is on difference time zone, it is difficult to have a real-time chat session with them. An integration with other outside service like Gmail also will add more flexibility to our marketing process.

Not so expensive because the pricing is only calculated by the mail you sent instead of the contacts you have.

CRM is too basic, Marketing Automation is not so advanced. Anyway, they both work smoothly and are included in the subscription.

There are no pro's, you have to figure it our yourself, and even the information posted on their website contradicts with real life usage

No customer support, even if you have the Premium account, they have no respect for that. Their Social Media is also irrelevant, even their CEO's Linkedin account is irrelevant. His contact info on the Linkedin page is incorrect. My advice? Stay AWAY!

The ease of use for our team to design and create email campaigns. We can get them sent out in a matter of under an hour. It's also a great tool to manage transactional emails sent from our multiple websites. These can be time critical so is important we have a tool for it.

Sometimes when we need it the most the service will go down. This could be several times a month. In terms of features, it has plenty of them. Can't really complaint about that.

The interface is clean and well-organized. I appreciate the drag-and-drop functionality for creating email templates, as it saves me time and allows me to design professional-looking emails without any coding knowledge. As a small business owner with a limited budget, I was pleased to discover their competitive pricing plans. The free plan is a great starting point, and the paid plans offer additional features at reasonable prices. The automation features have been a valuable addition to my marketing strategy.

There are a few areas that could be improved. For instance, I would appreciate a wider selection of pre-designed templates. Sometimes, I need more visually appealing designs, and creating custom templates from scratch can be time-consuming. Additionally, some of the more advanced features, such as complex automation workflows, have a bit of a learning curve. It would be helpful to have more resources or tutorials available to help me fully utilize these features.

The feature that impacted me most was the analytics and drop-in feature. After sending my emails, I would run to the analytics to see if my open rates increased. And it did, depending on the topics of interest.

I don't have anything negative to say about this software because I truly enjoy it. I initially started using the free version of this software and surprised to know I could send a large volume of emails for free. This is how I became a loyal user of it, so technically there's nothing negative I have to say, just grateful.

Sendinblue is an exceptional tool for enhancing your email marketing business. Its versatility allows me to communicate with customers through emails, messages, and social media. The free version also offers comprehensive features, making it an excellent option for businesses of all sizes. Overall, Sendinblue is an essential tool for improving business productivity, facilitating trade, and fostering stronger connections with the external market.

Till now, I haven't encountered many issues with my work in Sendinblue, I must mention that the pricing can be somewhat high for small businesses. It may be challenging for businesses with limited budgets to afford the cost.

We are using Sendinblue for automated emails, support is helpful when setting up an account. Great templates builder. Also, it can be integrated with your CRM via Zapier. Perfect for us.

What I didn't like is that when we were supposed to launch a campaign, the account got suspended for additional verification. Support was unresponsive for about 10 hours and we have to use another ESP.

I am very pleased for the system's ease of use, speed, and durability, which allows me to execute my email marketing without incident.

I believe that this tool has the potential to be ideal if there was more of a connection between automations and contacts, like the ability to sign someone up for an automation directly from their contact page.

Sendinblue has offered us an intuitive user experience that requires no technical knowledge. It has affordable pricing and flexible plans that fit the needs of what we are looking for, making it an attractive option for small to medium scale businesses. It integrates with a variety of third-party applications, such as Shopify, Salesforce, Zapier and others, making it easy to automate and integrate with other marketing systems.

We had limitations with sending a limited number of emails per day and lack of access to advanced features such as marketing automation, it needs to be more advanced like other email marketing platforms in terms of personalization.

Fantastic contact management/filtering/segmentation
Modern web-tracking/lead-scoring capabilities
Modern marketing automation capabilities

A few non-core features are 'half-baked' (e.g chat widget doesn't have mobile apps for operators, who must rely on browser notifications; 'CRM' is really a bare-bones marketing-CRM, not a proper CRM that a sales team or larger organization could rely on).
Email builder could be a little more flexible (forces you to choose between raw HTML mode and page-builder mode)

Send in Blue makes is easy to mark out and make a plan of action so you know what you want to do. From the campaign email through to the landing page, to the sign ups and all integrated nicely with my wordpress website and Elementor. As it is all in one place you can skip in and out and work on components and filter and sort the emails. Make a list of what you want and Send in Blue has it somewhere. I even took a certified course in send in blue on marketing automation using send in blue (free course).

The only downside to Sendinblue for me was my lack of knowledge. However Sedin blue top the rescue with their free courses. Now I invested a few days of y time doing them and in the process the light bulb came on on what I needed to do. Once I got it, those training courses were the perfect tutor, they not only taught me automation and everything else, better, they did it so I could do what I learnt in the Sendinblue dashboard. Win win

I love the value of this product. I can send more emails to way more contacts for less money.

The automation features are powerful and flexible, including jumping from one automation to another or repeating part of a workflow based on action or inaction. I love it.

Deliverability is the best I've seen and they make it easy to track issues with particular domains. Thank you!

Analytics and reports are solid.

The onboarding was a mess with errors in their documentation: it took us three months or so, so plan for that. Their support was AWFUL then but has improved dramatically in the year since so I would not be surprised if onboarding has improved.

Their SMS feature is not that useful: I can automate sending SMSs but if anyone replies, I can receive it but cannot reply to them individually. The SMSs come from a random number that is not consistent so recipients cannot effectively add you to their contacts or send a text to that number. Probably better to use a separate SMS service.

Their advanced email personalization is difficult to set up. Basic stuff like first name is easy but populating event-based info like order details is hard.

It's free until you go over a certain amount of emails per month and your contact storage is unlimited, no restrictions!
Custom templates, automation/auto responders, custom CTAs, and click tracking are all pros. APIs for integration with your website.
The reporting is pretty well detailed.
Customer support is very responsive and polite. I was able to set up sendinblue very quickly and I had no problems using it.

Sendinblues free version is limited and when you go over the email limit you need to buy a subscription to keep using the service. The customizable templates are there but they're limited.. Sendinblue could be slow and glitchy at times, most often when sending emails with attachments.

In terms of getting started to get a mailing server, for free, I don't think you'll find better. Sendinblue is an effective option to automate your email setup, and it's hassle free. If you've worked with API before, this will be no problem at all. Even if you haven't they take care of you with starter templates.

The website is incredibly slow. You will sit there just waiting for the page to load, even if it's simple data. Additionally, sendinblue does a horrible job documenting and announcing their own vetting process. I once purchased SIB Credit and had no feedback as to why it wasn't credited to my account. All of the top support docs just told me to look into my account or buy credit. It turns out, you have to contact support to get your account activated. Additionally, there are a few API contact adding handlers that could work a little bit better, and handle errors better.

As an end user and no training in IT whatsoever, I would say that it has made email marketing easy and accessible for those who are looking at a feature filled but simple dashboard with excellent analytics to boot. Far better than any other email marketing solution out there and it does the thinking for you, they've really thought out the end user here and made things simple.

I'd say the pricing is fairly steep for a start up like ours, but at the moment we're becoming so reliant on this service and the paid features look like true added value so I might be being a bit miserly!

SendinBlue's design is simple and easy to use for low-cost email marketing, and it's very easy to set up. There is a lot to like about this marketing platform. It comes with everything you need. Among these are email marketing campaigns and broadcasts as well as email marketing automation, transactional emails and SMS as well as social media.

I don't like their way of verifying things, even though they respond quickly. The validations should be done and over with once and for all, not start up every time there's a campaign.

But this can be easily fixed. But this does not detract from professionalism, in my opinion we will continue to use it because it makes our work easier.

- The best thing is the ease of use. Just email them your requirements and they activate your account in a day.
- You can add your custom domains in no time, and add as many of them you want.
- There is no delay in the emails being sent, everything is instant!
- All emails are tracked fully, the openings and clicks can be seen on your dashboard for each email.
- All design elements of the emails are intact.
- The 300 emails a day and 40 emails an hour limit for the Free plan is enough for a small to medium business.
- Integrates with most plugins on Wordpress (which we use), especiall WPMail SMTP which is the gold standard.

- There was no notification when the account was activated, so we only got to know about it when our site sent an email during testing and we received it. Opening our dashboard, we could see our emails being sent but still no kind of notification about when our account got approved.
- Sometimes emails are delayed but it is probably the end users email service responsible for that.
- Need separate activation and approval for marketing email campaigns.

I just love them! The amount of features offered, the great support, on each question answer, and plenty of resources for self-learning. I use their API with node.js and it is easy and intuitive and also their interface is very nice and short processes.
The feedback I have for every action I do is great.

the support RTL for Hebrew and Arabic lng's in the SMS not exist at all, and the text editors needs some more adjustments in order to keep it easy.

Architecture and core ideas of Sendinblue are great! This guys know what they doing about email marketing.
Process of integreation was very easy. We seamlessly integrated it in about two days with our platform. API is very cool
and API documentation is clear as well. Core ideas such as lists, marketing and transactional type of mails are very useful and
help us to maintain great email processess.
Pricing is very flexible and soft, it perfectly fits our needs and growing plan. I think pricing is best on market now.
My favorite thing about Sendinblue is great support team. This guys are always on air and happy to help with any question.

No such things. I really like all edges of this product.

It does not have email addresses limit but a limited amount of emails per month. Then you can perfectly send campaigns to different group of people within a particular tag without having to pay more for keeping people from other groups unemailed.
The user interface is fairly good to use, and they do offer nice attributes as HTML edition in the basic tier, and SMS distribution.

The customer service works, but there is no instant support via chat or something. Most of the time you have to wait some valuable time to be replied for any inquire.

Sendinblue premium engages the business to grow new associations through auto publicizing, email advancing, esteem based messages, messages, visit customer associations with the heads, Facebook notices, and retargeting advancements. It's constrained by a-list customer gatherings and offers to assess plans. It's created on me who I to some degree like the finished thing - the clean, dependably checked messages that go to my patients to banter with them reasonably. I like how basic it's to make messages and incorporate contacts. We basically required the best way to deal with talk with our customers even more effectively. It is anything but difficult to use with a minor expectation to absorb information. At whatever point you are trapped, client assistance has been astounding every single time! Normally, message them through FB Messenger and they have answered inside a day. That is truly what separates them as I would see it! May be "less expensive" choices around yet this is priceless!

Sendinblue Premium has horrendous customer uphold during the hidden periods of realizing and using their thing. This consumed enormous measures of inside ongoing memory absurdly. It appears to be a touch interface for fixing layouts League. Also, we do miss the handiness to organize pro designs which may be wont to make new void arrangements. The streamlined features are similarly not available in this application.

Sendinblue allows for unlimited contacts, in contrast to many other marketing software providers. This business model fits extremly well our extensive mailing list with heavy segmentation and comparatively low monthly sendout volume.

The setup was quite easy and support rather excellent. Our initial problems were taken care of quickly and efficiently and support time was never unbearable.

Setting up mails and templates is a pleasure and setting up new campaigns is fast and easy. The system is constantly being improved upon and it is a pleasant suprise to see kinks and bugs being ironed out.

Segmenting of the target group could be improved upon. The current model is quite simple and thus easy to use, but it might leave client with demand for heavy segmentation features looking for more.

Geographical segmenting could be improved upon - there is currently no possibility to select a segment based on geolocation through map, circle radius etc.

Sendinblue is a low-cost tool for effective email marketing and campaign management. I enjoy how simple it is to create and organize contact lists, as well as divide them into sub-groups, which makes mailing fliers to them much easier. Sendinblue's ability to increase our contact lists without charging any more fees is something I like. I appreciate Sendinblue's ready-to-use concepts and templates, which make it simple to construct our campaign and add images and links. I enjoy the testing option since it allows us to analyze the ad campaign before sending it and make changes as needed. Add to that the option to upload materials such as presentations and PDFs as attachments. I particularly value the reports that Sendinblue provides, which allow us to see how many individuals have responded to our communications.

I found nothing to dislike about Sendinblue because it is really basic and straightforward to use. But I think it needs to be improved even more so that we can get more reports and analyses, which would help us improve the way we do email marketing.

I enjoy a variety of functions by using Sendinblue that allow you to easily plan and run a great email marketing campaign. You can easily import contacts and create lists of them by target groups. Sendinblue provides custom templates that allow you to create unique campaigns and also save them as drafts for further use. You get real-time notifications and analytics on how customers interact with the campaign. My team and I appreciate how easy it is to replicate the same model with future campaigns. I like that you can hide parts of the dashboard you don't use and rearrange them to suit your needs.

I did not encounter any technical problems during use. Sendinblue is an add-on for optimizing your email processes, and is suitable for small and large businesses. Optimum use requires more training, Sendinblue developers provide many videos and educational materials, and the support team is always ready to answer your inquiries.