DaySmart Appointments reviews

We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Ease of use and helpful for customers accountability.

Cost going up. Wish cost could go down a bit.

This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned.

It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything.

Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment.

Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes.

The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-)

By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Parents are able to easily make appts. Technicians can find and print their own appts.

Lack of printing the entire calendar for the day/week.

I like that you can look at a main page to see if there is a site-wide problem and the amount of time they expect it to be resolved in, versus making a phone call for your first step.

The software just doesn't work sometimes. Trying to change provider schedules, canceling or booking appointments... it either goes through the whole process and nothing changes, or it gives a reason (that should not be a reason at all) why the software won't allow for the request. For example, when trying to open a provider's schedule last week so she can work an extra day, after pressing 'update' to the new schedule, it will tell me an entirely different day must be changed for some other purpose, when I'm not dealing with that day at all. Hard to explain without showing it. But there are a lot of bugs that need to be worked out.

Offers easy to use online scheduling tool for customers. You are able to access from anywhere. Lots of different functions and customizing available

Every time there is an update to the system a lot of stuff goes wrong. The team responsiveness is not what it could be. A lot of times you are informed one thing, and then the opposite by support staff. It is not very easy to navigate through the system.

We've had trouble finding the right scheduling system. We tested a number of them, but settled on AppointmentPlus. The main reason is that it has more configurability for our complex scheduling process. They had a trainer help us get it set up. That was free, which was pretty cool. Once it was up and going, we've had very few questions. It has been very reliable. We're happy customers.
The Good News:
-Configurable - lots of settings and rules
-Intuitive - easy to work with appointments and run reports
-Training - I thought it was great that we had a real person training us

Looks - the interface looks a little dated, but it works just fine. This is why I only gave 4 stars on features.

Great appointment software. Easy to use and to revised.

I like everything about this software! I have no suggestions.

Ease of use.

I didn't see a downside.

We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms.

Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email.

Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Many functions (although some were buggy)

Lots of bugs. Years of unresolved issues. Very lackadaisical attitude toward fixing bugs. Coding overcharges in POS and the President refused to make right. Randomly charges clients credit cards when not supposed to (very upset clients who think you are purposely overcharging them).

Perfect for a small business with many short appointments BUT SINCE THEIR LAST UPDATE IT DOES NOT FUNCTION AS ADVERTISED

We have been with the company since 2015. They were wonderful in the beginning. The 2017 update was the beginning of their downfall. Since that time the bugs in their system have been increasing to the point where none of my clients can confirm or change appointments. Google is better since it is free.

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well. I find the appointment reminder email to our patients to be perfect. You can allow them to confirm or reschedule and if you choose to add this to your website they can schedule an appointment themselves right online.

Some of the setup questions seem straight forward but can be a bit tricky and confusing as to the correct way to answer to assist the setup. If you schedule an appointment at the end of your day you have to adjust the length of time of the appointment to fit otherwise it will not allow you to schedule the appointment. Therefore, if you schedule until 4:00 then as some time on the schedule so that you can schedule that slot.

Works great for our small business. We have multiple different departments and services that we offer and with this program, we can split them up and keep track of all of their appointments for the day. They can also leave themselves or the office notes to add to the customer profiles or for whatever else.

I haven't found a way that I can look at more than service as a week view. Sometimes that would come in handy.

Easy, seamless and intuitive to use. A+, A+.

I do not have anything negative to say.

The idea behind the software was great. When it works it's awesome. Too bad it's getting less and less often.

Servers are frequently overloaded and software stalls out. Bugs frequently corrupt the database. For example...we opened the software and every single clients dogs were changed to [SENSITIVE CONTENT]
. We had to change EVERY SINGLE entry one at a time. That took several days. A week later it did the same thing. During peak use time, we have customers standing at the counter waiting to be checked out because the software is VERY slow to respond. Customer service leaves much to be desired. We have to call weekly for issues and are on hold for up to an hour sometimes. We are currently looking for a repkacement.

The product is easy to use if you have received training.

Some features are hard to find. If someone did not receive training on the product they would not be able to figure out how to use it on their own.

The MANY different functions it has. Every scenario seems to have been thought of.

The only thing that would be nice is if it weren't so complicated and had so many questions to toggle. However, that's what makes it so powerful, so I can't be too concerned. Plus, if I run into a situation I can't figure out, I just email and receive a response or call back with the answer I need.

It is easily customizable so we can give an appointment page the look of the company who's employees will be scheduling their time slots.

There are a lot of places to hide a command in their settings menu. It can take a little effort to change details to match your needs, but when I can't find the specific combination, their customer service is excellent and very responsive.

Ease of use for our customers when scheduling or changing appointments.

Specifically, in reference to "Headquarters Values". Once we set up an account under headquarters values, we often have to engage customer support to make the necessary adjustments to the client settings. If it's a fix that requires immediate implementation, we may be waiting longer than we or our clients need the adjustment to take effect.

It is user friendly. I like the different colors so you can just look at it and see what you have left for the day.

It runs kind of slow. It would be nice to be able to change the font size and the layout.

Ease of use. Value for the cost. Good support

Inability to accept customer payments on Administration side. This is something that may be added in the future

We love the email and text notifications. That is very helpful for our clients.

A lot of details in setting up the scheduling . It is hard to read through the instructions to know if we are benefiting from all it has to offer.

It is extremely easy to use and plug in appointments. We can see schedules across multiple studios which makes coordinating easy. It syncs well with our client profiles and the color coordination keep it super organized!

While easy to use the design could use an update. It is very simple which is nice, but has an outdated feel. Otherwise it does what it needs to!