DaySmart Appointments reviews

We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

We've had trouble finding the right scheduling system. We tested a number of them, but settled on AppointmentPlus. The main reason is that it has more configurability for our complex scheduling process. They had a trainer help us get it set up. That was free, which was pretty cool. Once it was up and going, we've had very few questions. It has been very reliable. We're happy customers.
The Good News:
-Configurable - lots of settings and rules
-Intuitive - easy to work with appointments and run reports
-Training - I thought it was great that we had a real person training us

Looks - the interface looks a little dated, but it works just fine. This is why I only gave 4 stars on features.

The AppointmentPlus system has been a welcomed addition to our busy office. We use it for job candidate screening call scheduling. It has saved me countless hours of having to go back and forth in trying to find a time to schedule.

The system is well-designed and easy to use. I also like the automated email reminders I get. Overall, I couldn’t be happier with the system.

I can’t really think of any cons. Customer service is outstanding and the system exceeds our expectations

Used this software in our tutoring department at college, it was a great software that all the tutors could use to make appointments for students, it allowed us to filter tutors available by time and subject making it easy to find the best time and tutor for the students needs.

It was often a little difficult to combine appointments during the same hour time slot.

It allows employees to set up an appt.It allows me to go in and set up appts. from the appt. that they set up on-line.

It does not allow the appt. made in DaySmart be uploaded to your Outlook Calendar. I still have to go in and set up the appt. there. I want the appt. that the employee sets up on-line to be uploaded to my outlook calendar. This is really a pain. I've only been working for Charlotte-Mecklenburg Schools for 6 m0nths.

Ease of use and helpful for customers accountability.

Cost going up. Wish cost could go down a bit.

Parents are able to easily make appts. Technicians can find and print their own appts.

Lack of printing the entire calendar for the day/week.

I like that you can look at a main page to see if there is a site-wide problem and the amount of time they expect it to be resolved in, versus making a phone call for your first step.

The software just doesn't work sometimes. Trying to change provider schedules, canceling or booking appointments... it either goes through the whole process and nothing changes, or it gives a reason (that should not be a reason at all) why the software won't allow for the request. For example, when trying to open a provider's schedule last week so she can work an extra day, after pressing 'update' to the new schedule, it will tell me an entirely different day must be changed for some other purpose, when I'm not dealing with that day at all. Hard to explain without showing it. But there are a lot of bugs that need to be worked out.

Offers easy to use online scheduling tool for customers. You are able to access from anywhere. Lots of different functions and customizing available

Every time there is an update to the system a lot of stuff goes wrong. The team responsiveness is not what it could be. A lot of times you are informed one thing, and then the opposite by support staff. It is not very easy to navigate through the system.

I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.

It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.

they send out reminders to customers when they have an appointment.

This system was clunky when I implemented it 6 years ago but I pushed through hoping that they would have some updates instead the company has gotten worst without the features getting any better. I am currently looking for a new system. Please don't waste your time or money they charge for everything even the ability to contact customer service via phone (which sometimes they don't answer and you have to wait fir a call back) otherwise the free customer service is by email only and can take up to 4 days for a response.

The idea behind the software was great. When it works it's awesome. Too bad it's getting less and less often.

Servers are frequently overloaded and software stalls out. Bugs frequently corrupt the database. For example...we opened the software and every single clients dogs were changed to [SENSITIVE CONTENT]
. We had to change EVERY SINGLE entry one at a time. That took several days. A week later it did the same thing. During peak use time, we have customers standing at the counter waiting to be checked out because the software is VERY slow to respond. Customer service leaves much to be desired. We have to call weekly for issues and are on hold for up to an hour sometimes. We are currently looking for a repkacement.

The product is easy to use if you have received training.

Some features are hard to find. If someone did not receive training on the product they would not be able to figure out how to use it on their own.

Doesn't require a lot of screens for either the student or advisor to use . Students have not complained that it is complicated.

No synching with Outlook. Requires me to look at both programs to coordinate my schedule.

I like that it is easy to use. I also really like the mobile capabilities so that we can all stay coordinated even when our techs are out in the field.

I think the user interface can be a little challenging. the settings can sometimes be unclear and changing the setup or technician names isn't easy.

So easy to keep up with appointments for all of our different departments that we run. Great that our drivers can log into it as well and keep up with what they have for the day and even make the office notes.

I have no complaints at all with this program. We don't use it to its fullest so no complaints for what I do use.

We have multiple technicians that work in different areas and this makes it so much easier to schedule and keep up with who is doing what. And the technicians can sign in from the cell phones and make notes and see what else has been scheduled.