DaySmart Appointments

Online software voor afsprakenplanning

Totaalscore

4,1 /5
(165)
Prijs-kwaliteitverhouding
4,1/5
Functies
4,0/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,2/5

79%
heeft deze app aanbevolen
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165 reviews

Robert
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

5 Stars Plus

Beoordeeld op 29-3-2018

Pluspunten

We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Minpunten

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

Gordon
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Gets the job done most of the time

Beoordeeld op 24-4-2020

AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines.

We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.

Pluspunten

Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

Minpunten

It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling.

You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system.

Thanks for taking the time to give us a review!

Thomas
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Been an admin for over 10 years

Beoordeeld op 9-5-2023

Been a user since 2010 and haven't looked back. Been very helpful with keeping appts for my clients.

Pluspunten

Ease of use and helpful for customers accountability.

Minpunten

Cost going up. Wish cost could go down a bit.

Geverifieerde reviewer
Totaalscore
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Clunky, difficult to use and no better featured than any other app

Beoordeeld op 1-3-2018

Pluspunten

This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

Minpunten

All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned.

It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything.

Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment.

Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes.

The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-)

By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Antwoord van DaySmart Software Vertalen naar het Nederlands

It was painful to read this review from a former client. Clearly they were not happy with our system. Some of what they noted is true. We did move to a three-step process for booking an appointment (select customer, enter appointment information, confirm appointment). Even though this user did not like the change, many of our other clients welcomed the change.

With regard to the system being hard to use, it does indeed have a lot of features. However, most clients report that it's easy to use once you get used to it.

There were a number of other issues noted by this user. Some are definitely valid concerns, and we've listened. We've made many improvements to the software and are super-excited about how these changes are helping our clients to even better streamline their operations.

We're jazzed about even more features and tools we'll be releasing soon.

Trude
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

DaySmart/Appt plus

Beoordeeld op 2-5-2023

Pluspunten

Parents are able to easily make appts. Technicians can find and print their own appts.

Minpunten

Lack of printing the entire calendar for the day/week.

Sara
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

I have had better experiences with other scheduling software. This software has many issues.

Beoordeeld op 3-11-2017

This has been the scheduling software since I started here, but we are strongly considering a different company.

Pluspunten

I like that you can look at a main page to see if there is a site-wide problem and the amount of time they expect it to be resolved in, versus making a phone call for your first step.

Minpunten

The software just doesn't work sometimes. Trying to change provider schedules, canceling or booking appointments... it either goes through the whole process and nothing changes, or it gives a reason (that should not be a reason at all) why the software won't allow for the request. For example, when trying to open a provider's schedule last week so she can work an extra day, after pressing 'update' to the new schedule, it will tell me an entirely different day must be changed for some other purpose, when I'm not dealing with that day at all. Hard to explain without showing it. But there are a lot of bugs that need to be worked out.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Sara, thanks for sharing your thoughts. In reading your review, it sounds like you're feeling frustrated with the system.

With regard to the item you noted, that indeed was a known issue and has subsequently been resolved.

I see that you run a massage clinic. We have hundreds of massage clinics using AppointmentPlus. We have a lot of features that suit massage therapists quite well, from room sharing to unlimited customer notes to payment processing. Many of our massage therapy clients have been with us for years.

Thank you again for submitting the review. I apologize for your frustration.

Samar
Totaalscore
  • Sector: Bouwmaterialen
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 4.0 /10

Expectations are not being met

Beoordeeld op 9-8-2017

Pluspunten

Offers easy to use online scheduling tool for customers. You are able to access from anywhere. Lots of different functions and customizing available

Minpunten

Every time there is an update to the system a lot of stuff goes wrong. The team responsiveness is not what it could be. A lot of times you are informed one thing, and then the opposite by support staff. It is not very easy to navigate through the system.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Samar, thank you for the review.

In the past, we indeed have had some issues arise after doing software releases. When this happens, however, we always handle the issues as top priorities and generally have them resolved within minutes.

We've also continued to make improvements to our software update process. We've added additional review steps and a more stringent sign-off process.

You also noted concerns about our customer service. I apologize if you felt you weren't provided the prompt attention you deserve. We strive to provide fast, accurate answers for every client who has a question. I'm sorry that you feel that we failed you in this area.

I know that we continue to serve Champion's many locations. We are proud to have you as a partner. Champion has a rich history and stands out as both a manufacturer and distributor of windows and other products.

Samar, if you ever have future questions or concerns, please do not hesitate to reach out to us.

Matanda
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Best scheduler I've found

Beoordeeld op 5-6-2018

Pluspunten

We've had trouble finding the right scheduling system. We tested a number of them, but settled on AppointmentPlus. The main reason is that it has more configurability for our complex scheduling process. They had a trainer help us get it set up. That was free, which was pretty cool. Once it was up and going, we've had very few questions. It has been very reliable. We're happy customers.
The Good News:
-Configurable - lots of settings and rules
-Intuitive - easy to work with appointments and run reports
-Training - I thought it was great that we had a real person training us

Minpunten

Looks - the interface looks a little dated, but it works just fine. This is why I only gave 4 stars on features.

John
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Cal State LA VITA Program

Beoordeeld op 2-5-2023

Pluspunten

Great appointment software. Easy to use and to revised.

Minpunten

I like everything about this software! I have no suggestions.

Dawn
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 11-50 werknemers
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great product for our small organization. Very easy to use & the support is awesome.

Beoordeeld op 8-5-2023

Nothing but a good experience. No issues at all.

Pluspunten

Ease of use.

Minpunten

I didn't see a downside.

Stephanie
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Customized Software For a Wide Variety of Clients

Beoordeeld op 16-4-2020

Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us.

Pluspunten

We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms.

Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Minpunten

Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email.

Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Stephanie, thank you for taking the time to write a review. We appreciate it. We also appreciate My Receptionist being a long-time answering service partner. Thank you also for pointing out our "above and beyond" service. Our clients and partners deserve great service from us. Thanks again!

Chris
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

12 year customer who found out was being overcharged and Prez refused to make right.

Beoordeeld op 9-4-2019

It's really hard to switch appointment companies. That is why we stayed with them for so long. And even though we did get use to the software and even appreciated it over the years, there were a lot of bugs in the system. Some that were years old and we just delt with. They just have limited resources or a lackadaisical attitude to fix the bugs. But the icing on the cake is when our Merchant Services company provided us with information that stated the way the code for their interface was overcharging us, the information was brought to the company, they refused to make it right. Cost us THOUSAND$ of dollars.

Pluspunten

Many functions (although some were buggy)

Minpunten

Lots of bugs. Years of unresolved issues. Very lackadaisical attitude toward fixing bugs. Coding overcharges in POS and the President refused to make right. Randomly charges clients credit cards when not supposed to (very upset clients who think you are purposely overcharging them).

Antwoord van DaySmart Software Vertalen naar het Nederlands

Chris, thank you for taking the time to write a review. It's not a good review - and that's okay. We need to hear both the good and the not-so-good. I know you had been a very long-time client (12+ years) and I appreciate your loyalty. But I also understand your frustration and feeling like you haven't been treated fairly. I hope you were able to find another system that works well for your business.

Geverifieerde reviewer
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Please do not waste your time or money

Beoordeeld op 22-3-2019

Their customer service is dreadful. But what is worse is that they cannot seem to fix the problem with their software because they don't know where it is!!! I was actually told that by the head of tech support. So why am I still with them you may ask? Well, they are embedded in my website and until I can find an effective substitute I am stuck with them.

Pluspunten

Perfect for a small business with many short appointments BUT SINCE THEIR LAST UPDATE IT DOES NOT FUNCTION AS ADVERTISED

Minpunten

We have been with the company since 2015. They were wonderful in the beginning. The 2017 update was the beginning of their downfall. Since that time the bugs in their system have been increasing to the point where none of my clients can confirm or change appointments. Google is better since it is free.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Thank you for the review. I'm sorry that you feel this way about our customer service. It's hard to hear you call it "dreadful" when we have a department full of team members who truly care about our clients and their businesses - and that go the extra mile every day for our clients. I know that not every client will have a positive experience. That's impossible. But we do our best to address issues quickly. I apologize that your experience with us has not been positive.

Paul
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great Scheduling Software on a Budget

Beoordeeld op 11-7-2017

Despite the slightly tricky questions this is a great scheduling software that we have had great luck using for years now. I would highly suggest this over some other options out there as once you are set up it really is extremely user friendly.

Pluspunten

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well. I find the appointment reminder email to our patients to be perfect. You can allow them to confirm or reschedule and if you choose to add this to your website they can schedule an appointment themselves right online.

Minpunten

Some of the setup questions seem straight forward but can be a bit tricky and confusing as to the correct way to answer to assist the setup. If you schedule an appointment at the end of your day you have to adjust the length of time of the appointment to fit otherwise it will not allow you to schedule the appointment. Therefore, if you schedule until 4:00 then as some time on the schedule so that you can schedule that slot.

Anthony
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Great

Beoordeeld op 24-4-2018

Pluspunten

Works great for our small business. We have multiple different departments and services that we offer and with this program, we can split them up and keep track of all of their appointments for the day. They can also leave themselves or the office notes to add to the customer profiles or for whatever else.

Minpunten

I haven't found a way that I can look at more than service as a week view. Sometimes that would come in handy.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Anthony, thank you for the five-star review! You emphasized one of the key benefits of the system - the ability to organize multiple departments and services. AppointmentPlus was designed to help businesses stay organized with their scheduling. Note that we do have a month view that lets you look at the entire month at a glance. Give it a try. Thanks again for the review!

Meghan
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Adaptable, Creative, and Friendly Support Team

Beoordeeld op 15-4-2020

I work on one-off projects where I often look to A+ to be utilized slightly differently than the needs of our core business. I love working with the Appointments Plus team because of how friendly and creative their support team has been in helping me accomplish my project goals while keeping the foundation of the integration with our system. [SENSITIVE CONTENT HIDDEN] in particular has been on-point, prompt, helpful, and strategic in the support he offers to our account.

Pluspunten

Easy, seamless and intuitive to use. A+, A+.

Minpunten

I do not have anything negative to say.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Thanks for the review, Meghan.
We're proud to serve your 2000+ Firestone Complete Auto Care Centers. It has been a true partnership. Thank you for the kind words about our Support Team. We take pride in what we do and are always happy to help.

Greg
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Try something else.

Beoordeeld op 4-5-2022

See above.

Pluspunten

The idea behind the software was great. When it works it's awesome. Too bad it's getting less and less often.

Minpunten

Servers are frequently overloaded and software stalls out. Bugs frequently corrupt the database. For example...we opened the software and every single clients dogs were changed to [SENSITIVE CONTENT]
. We had to change EVERY SINGLE entry one at a time. That took several days. A week later it did the same thing. During peak use time, we have customers standing at the counter waiting to be checked out because the software is VERY slow to respond. Customer service leaves much to be desired. We have to call weekly for issues and are on hold for up to an hour sometimes. We are currently looking for a repkacement.

Shanley
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Apt Plus Review

Beoordeeld op 28-4-2020

We use appointment plus to schedule candidates for interviews. It would be great if this product could link in with outlook email for scheduling appointments.

Pluspunten

The product is easy to use if you have received training.

Minpunten

Some features are hard to find. If someone did not receive training on the product they would not be able to figure out how to use it on their own.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Thanks for the review, Shanley. Yes, we do provide training and setup assistance to all of our clients. It's something that our clients really like about AppointmentPlus because it saves them so much time.

With regard to your note on Outlook, we do provide Outlook integration. I'll have someone reach out to you to show you how it works.

Thomas
Totaalscore
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Appointment Plus Delivers!

Beoordeeld op 29-6-2016

The website is very powerful, so there is a bit of a learning curve, but that's a small price for the complete functionality of this powerful tool. We've used it for many different applications, and it never fails to impress and deliver. The best part is the customer service. Always warmly professional.

Pluspunten

The MANY different functions it has. Every scenario seems to have been thought of.

Minpunten

The only thing that would be nice is if it weren't so complicated and had so many questions to toggle. However, that's what makes it so powerful, so I can't be too concerned. Plus, if I run into a situation I can't figure out, I just email and receive a response or call back with the answer I need.

Archie
Totaalscore
  • Sector: Verzekeringen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

The best scheduling tool

Beoordeeld op 12-10-2016

AppointmentPlus makes it easy for our clients to schedule individual phone calls to our call center. This prevents specific time overloads and makes the work flow so we can balance manpower needs. When we can't find the particular combination of commands in their menus, either the knowledge base or their excellent customer service solves the problem. We have gone exclusively to this method of scheduling calls into our call center and it has made our workflow better and our customers happier!

Pluspunten

It is easily customizable so we can give an appointment page the look of the company who's employees will be scheduling their time slots.

Minpunten

There are a lot of places to hide a command in their settings menu. It can take a little effort to change details to match your needs, but when I can't find the specific combination, their customer service is excellent and very responsive.

Mark
Totaalscore
  • Sector: Verzekeringen
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Overall Satisfaction

Beoordeeld op 16-4-2020

The experience has been very good to date. Some of the options to submit tickets through the portal could use some improvement. We are generally satisfied with the Customer Service response via phone and email. Most associates are very knowledgeable and have extreme patience with us. Personally, I am not crazy about the Knowledge Base Library (Try searching for something, why don't you!)

Pluspunten

Ease of use for our customers when scheduling or changing appointments.

Minpunten

Specifically, in reference to "Headquarters Values". Once we set up an account under headquarters values, we often have to engage customer support to make the necessary adjustments to the client settings. If it's a fix that requires immediate implementation, we may be waiting longer than we or our clients need the adjustment to take effect.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Mark, thank you for the review. We have many benefits enrollment clients and it's nice to hear that the system is working well for you.

Sorry if the Knowledge Base feels a bit overwhelming. It has a ton of information in it. However, I'm happy that you've had a good experience with our Support Team. We strive to answer every call and every ticket as quickly as possible.

Thanks again, Mark!

Mellissa
Totaalscore
  • Sector: Magazijnen/opslag
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Cargill Salt

Beoordeeld op 21-4-2020

It is a great system. easy to use

Pluspunten

It is user friendly. I like the different colors so you can just look at it and see what you have left for the day.

Minpunten

It runs kind of slow. It would be nice to be able to change the font size and the layout.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Mellissa, we appreciate the review. In the cons, you noted some system slowness and font sizes. I'm going to have someone reach out to you to help.

Yes, the status colors help to quickly identify which appointments are in which status (scheduled, confirmed, late, no show, complete, etc.). We get a lot of positive feedback on this feature.

Thanks again for the review!

Wayne
Totaalscore
  • Sector: Fotografie
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Appointment Plus

Beoordeeld op 1-5-2020

We chose Appointment Plus because they can accept payment at appointment creation. This feature works great for us. Our Rep is great with setting up monthly meetings and keeping us updated on new features in the software that are available or coming soon.

Pluspunten

Ease of use. Value for the cost. Good support

Minpunten

Inability to accept customer payments on Administration side. This is something that may be added in the future

Antwoord van DaySmart Software Vertalen naar het Nederlands

Thanks for the review, Wayne! We are honored to serve the largest photography company in the world. Thank you for trusting us with your millions of appointments that flow through our system.

Linnea
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Scheduling Appointments

Beoordeeld op 6-5-2020

It has been a great scheduling tool for our small office. Overall we are pleased with it and the service reps have been very helpful.

Pluspunten

We love the email and text notifications. That is very helpful for our clients.

Minpunten

A lot of details in setting up the scheduling . It is hard to read through the instructions to know if we are benefiting from all it has to offer.

Antwoord van DaySmart Software Vertalen naar het Nederlands

Thank you for the review, Linnea. Thank you also for what you and your team do. Mental health counseling has always been important, but during and after the pandemic, it's even more critical. We humans are social animals, and the distancing mandates are taking a toll on us.

We are honored to serve you and the many other mental health practitioners who use AppointmentPlus.

Brittany
Totaalscore
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Using this program as an admin staff and scheduling interviews has been a breeze.

Beoordeeld op 4-5-2018

Pluspunten

It is extremely easy to use and plug in appointments. We can see schedules across multiple studios which makes coordinating easy. It syncs well with our client profiles and the color coordination keep it super organized!

Minpunten

While easy to use the design could use an update. It is very simple which is nice, but has an outdated feel. Otherwise it does what it needs to!

Antwoord van DaySmart Software Vertalen naar het Nederlands

Thank you for the splendid review, Brittany! I'm happy to hear that AppointmentPlus is helping your multiple studios stay coordinated. If anyone reading this hasn't checked out The Perfect Workout, look it up. It's a fascinating approach to working out. Thanks again, Brittany!