Verizon Connect reviews

Uitlezen tachograaf en track en Trace voor Facturatie

Kregen de track en Trace niet geïnstalleerd en om dan contract stop te zetten na 2 maanden nog niet gelukt, problemen worden opzij geschoven telkens naar iemand anders.
Met een niet geïnstalleerde installatie toch factuur opsturen en deze was dan nog een andere prijs dan eerst was afgesproken

Offers quality service to its customers while maintaining a good attitude.

Everything was fine to me, I haven't noticed anything negative about it yet.

Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product.

Would have liked an easier solution to installing the transponder in the vehicle

It is very convenient and easy to use for me

There was nothing I did not like about it

helps reduce costs, increase productivity, keep up on vehicle maintenance

no signal areas can cause dispatcher confusion

Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects

There's nothing I like least I could go on about the most

Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.

Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.

Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.

While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.

I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.

Nothing. I couldn't imagine managing my fleet without it.

This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.

The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

It was fairly easy to use and get things set up.

Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.

The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

verizon connect is quick and reliable whenever we need to communicate as a team in our company.

there is not many things I do not like about verizon connect. Its great

Not using their service any longer.

The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.

Initially had great service until an account was signed up.

Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.

Tracking vehicles is easy. Can see where, when and how fast they are going

Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.

Great asset tracking score for fleets of vehicles.

There were some connectivity issues but that was probably more on the location of the asset.

The product overal is good. The product usability is ok

The product overal is good. But the sales department is very tricky. A renewal for a 12 month subscription is done by a 38 month renewal!

Canceling renewals is almost impossible. The customer service and finance department say it will all be handled. But then the invoices keep coming in and even 1 year contracts are automatically renewed for years leaving you with 20K extra costs!!!

We like Verizon Connect because it allows us to easily track/manage our vehicles and our crews. If we cannot get in contact with a crew, we know exactly where to find them which is super important when you are working with such dangerous materials every day. If there happens to be an accident, we can easily locate the crew.

This isn't really a big "negative" but it did take some time to get used to the application. For some it was hard to navigate.

Easy to use and implement into our day to day.

No glaring issues with the system. Works as advertised

We no longer use Verizon Connect however they did have features that we found resourceful (customizable alerts and gps tracking)

Customer Support. We went through several representatives assigned to our account, and each one was very difficult to get ahold of. They were not responding to our requests to get devices for new trucks, etc.

The ease of usage, doesnt freeze or make you have to close the app a million times.

Sometimes its hard to find certain things when i am useing the scheding portion of the app.