Verizon Connect

Systeem voor het volgen van je wagenpark

Totaalscore

3,2 /5
(841)
Prijs-kwaliteitverhouding
2,8/5
Functies
3,2/5
Gebruiksgemak
3,4/5
Klantenondersteuning
2,7/5

51%
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841 reviews

Dirk
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Hopeloos

Beoordeeld op 16-12-2021

Hopeloos

Hopeloos

Pluspunten

Uitlezen tachograaf en track en Trace voor Facturatie

Minpunten

Kregen de track en Trace niet geïnstalleerd en om dan contract stop te zetten na 2 maanden nog niet gelukt, problemen worden opzij geschoven telkens naar iemand anders.
Met een niet geïnstalleerde installatie toch factuur opsturen en deze was dan nog een andere prijs dan eerst was afgesproken

Montana
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

GPS works great and so does the Fleet Service feature that allows us to track maintenance...

Beoordeeld op 20-6-2018

Pluspunten

The interface is very functional. We now have 8 vehicles on GPS at all times, in our business many times you'll need to drop everything and find help. The GPS allows us to our closet tech in the area. The Geofences also allow us to see how often we visit our favorite vendors which has provided essential info on our decision to begin stocking inventory.

Minpunten

The alerts are pretty unclear when there is an incident. Our drivers tend to give a bit on push back on their weekly driving score. If there was a bit of definition behind "hard braking or "quick starts" I think that would go a long way.

Benji
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best Tracking Software

Beoordeeld op 9-6-2019

So far we have recovered thousands of dollars in what could have been stolen equipment. Also we...

So far we have recovered thousands of dollars in what could have been stolen equipment. Also we have cut down on refunds where customers said they didn't use the equipment and we can see how many hours they have put on it.

Pluspunten

I like the ease of use. We use it to track our rental equipment from location to hours of use. We can tell where it is and if a customer has been running it.

Minpunten

The desk top version is much more easier to use than the mobile.

Geverifieerde reviewer
Totaalscore
  • Sector: Olie en energie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Absolute Nightmare!

Beoordeeld op 20-12-2019

AGAIN:
Ordering and receiving equipment from Verizon Connects team is an absolute nightmare, even...

AGAIN:
Ordering and receiving equipment from Verizon Connects team is an absolute nightmare, even if you already have equipment of theirs and are just needing to swap out to new ELD style, but ordering any equipment for new installs or swap outs is horrific. You can provide them with every bit of info and data you have and you will receive a call from a different person in a different state asking you the same questions over and over and it takes for ever just to get them to confirm what you need and get it out the door. It's almost like they are stalling because they do not have enough equipment. Once you get the equipment, you will find that 60-70% of the time, it is the wrong connections, etc. Like I said, absolute nightmare.

Pluspunten

Once you manage to get the equipment, get it installed properly and train the drivers most can manage to use it. Basically, it may get you by. Technical Support staff, for doing box data swaps and activation teams are great, but actually getting to the point where you are ready to use them will have you ready to rip out all of the units and send it back and start new with someone else. That's why they lock you in to contracts, they know you will want to leave them ASAP.

Minpunten

Ordering and receiving equipment from Verizon Connects team is an absolute nightmare, even if you already have equipment of theirs and are just needing to swap out to new ELD style, but ordering any equipment for new installs or swap outs is horrific. You can provide them with every bit of info and data you have and you will receive a call from a different person in a different state asking you the same questions over and over and it takes for ever just to get them to confirm what you need and get it out the door. It's almost like they are stalling because they do not have enough equipment. Once you get the equipment, you will find that 60-70% of the time, it is the wrong connections, etc. Like I said, absolute nightmare.

Geverifieerde reviewer
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Customer Abuse - Unethical and illegal business practices

Beoordeeld op 9-6-2023

[sensitive content hidden] were going to contact me. I have never heard back from them. They do not...

[sensitive content hidden] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing

Pluspunten

In December 2022, I received a phone call from a Verizon Connect Reveal Employee named [sensitive content hidden] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. [sensitive content hidden] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. [sensitive content hidden]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per [sensitive content hidden], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. [sensitive content hidden] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from [sensitive content hidden] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use

Minpunten

I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named [sensitive content hidden] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from [sensitive content hidden] again. Just like what happened with [sensitive content hidden].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of [sensitive content hidden]

Robert
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Meh, Some great features and some real problems

Beoordeeld op 14-2-2023

Decent hardware, customer service is offshore and english as a second language. For installs and...

Decent hardware, customer service is offshore and english as a second language. For installs and repairs its subcontractors dealing with additional subcontractors below them with over seas telephone assistance trying to connect them all together. Makes communication for install, repairs and moving units from one vehicle (we've sold some vehicles) to another newer vehicle a real pain. Just spent over TWO HOURS on the phone to get 4 support tickets into the system. Had to continuously re-explain each vehicles situation as it was batted around internally, and the over seas phone help continuously called stateside to get scheduling availability.

Pluspunten

Map view and seeing the entire fleet on one screen is nice. Includes satellite and map views.

Minpunten

Tracking is glitchy and for a cell phone provider its surprising the GPS tracks jump around instead of being smooth and continuous.

Jessica
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Worst Customer Service EVER

Beoordeeld op 6-6-2023

I have never had a problem with any other Verizon service but this one. They have by far the worst...

I have never had a problem with any other Verizon service but this one. They have by far the worst customer service of any company we have ever used for ANYTHING. They will "create a ticket" but you NEVER receive a call back. If you ask for a supervisor they are always busy. They will not let you speak directly to your CSM. Once our contract is up I will be finding another provider. I will never recommend this product/company to anyone.

Pluspunten

Ease of use (GPS Tracking, IFTA Reporting)

Minpunten

Absolutely terrible customer service. 0/10 do not recommend just based on this. Tech Service is just ok. They do not follow up on anything and will charge you for devices that were never even used/installed by them.

David
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Terrible

Beoordeeld op 30-11-2017

Pluspunten

system is easy to use -- when it works ofcourse

Minpunten

Awful company, constantly messing payments up and taking 2 or 3 months at once, didn't charge me enough and demanded more money.
the system lost an invoice due to an error and after many calls trying to get support (all I got was an answerphone, which is standard) after many attempts the support team said that they would fix it and after another call the next day, all I received was a manager saying I have to sort it myself, who then hung up on me.
there is a long list of issues with Verizon WORK, there sales team lie, there is no support when you need it and they treat small companies like they are doing them a favor by letting them have the product.

the customer service offered lets this potentially good product down

Bryan
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 4.0 /10

Poor Customer Service

Beoordeeld op 23-6-2023

We've had lots of problems reconciling our account. We were charged for services not provided and...

We've had lots of problems reconciling our account. We were charged for services not provided and not given any decent options on fixing the issue. The company is top heavy with siloed departments that fail to communicate effectively.

Pluspunten

Vehicle tracking and alerts are great, camera systems are decent.

Minpunten

3-year contracts every time you add a new piece of equipment and poor customer service.

Amanda
Totaalscore
  • Sector: Bouwmaterialen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great Product!

Beoordeeld op 30-1-2023

Very good. We always get the phone calls or messages and I love how if a message is sent, it comes...

Very good. We always get the phone calls or messages and I love how if a message is sent, it comes to my email.

Pluspunten

I love that I am able to forward our work calls to my cell phone. So not matter where I am at, I can answer the phone.

Minpunten

The app can be tricky. I just use the desk phone we were given and make changes from it, if I will be out of the office.

Brittany
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

REVEAL your team's location

Beoordeeld op 21-8-2018

REVEAL has allowed us to cut costs with "emergency service orders" by giving us information on the...

REVEAL has allowed us to cut costs with "emergency service orders" by giving us information on the location of employees in the field. With this feature, we are able to find the closest worker to the homeowner, and then send them to fix the problem. This solution is much quicker than calling each of them individually and trying to pinpoint where they are in reference to the homeowner.

Pluspunten

The live map function to view where your team is in real time is my favorite part of the GPS software.

Minpunten

The program itself is a bit harder to navigate in terms of looking for reports on certain situations. For example: to run a report for Speeding over the last week is an easy button to get your report, but to find the speeding for one vehicle over the course of a few weeks is a much harder task to accomplish.

Doury
Totaalscore
  • Sector: Groothandel
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Get away from verizon connect

Beoordeeld op 18-5-2023

Terrible

Terrible

Pluspunten

Price was competitive initially, but even a penny is too high for non functional products

Minpunten

Everything, including product installation, product quality, customer service and technical support

Kristoffer
Totaalscore
  • Sector: Beveiliging en opsporing
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Better Services out there than Verizon Connect

Beoordeeld op 13-10-2021

The service has been decent but the last year the service was not working properly and they wanted...

The service has been decent but the last year the service was not working properly and they wanted to update the units. They have a sneakly contract with a automatic renewal after completion of contract and a 60 day written cancelation policy even if your contract it about up. We cancelled anyway and contacted our company attorney to handle.

Pluspunten

It was easy to use and did work in the beginning

Minpunten

Other services provide more features for half the price and they also have easier contract requirements when adding new trucks to the system.

John
Totaalscore
  • Sector: Logistiek en toeleveringsketen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

VERIZON RUINED A GOOD COMPANy

Beoordeeld op 2-3-2022

Minpunten

FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk

Overwogen alternatieven

Samsara

Redenen om over te stappen op Verizon Connect

I LEFT VERIZON AFTER 10 YEARS FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk
Jordan
Totaalscore
  • Sector: Groothandel
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Disappointing...Plain and Simple

Beoordeeld op 18-6-2019

Our overall experience has been extremely disappointing. For the Verizon brand to put their name...

Our overall experience has been extremely disappointing. For the Verizon brand to put their name on a product and then leave their customers out in the cold as they have with this product is very disheartening.

They have not only dropped the ball with customer support, they regularly inform customers of firmware or software upgrades that only get half done (If you are lucky) that cause reporting issues and result in FMCSA/DOT violations for running an incomplete ELD system.

We frequently have to deal with mileage discrepancies (of 50-10,000 miles per month) between the vehicle odometer and the reports generated by the Verizon system. We were told this was due to tire ware of our vehicles.

We have trucks that will show mileage in Ohio, Indiana and Florida, no other states and no explanation of how, just that the truck must have "moved" to a state and region of the country that we do not ever service.

We have trucks that daily "teleport" across states. Trucks will start driving at one point in a state and 3 minutes later will appear on the other side of the state or in the next state over, with no record of what route they drove, what speed they traveled at or anything.

In summary, this was a decision that in hindsight should have been researched better. We are currently locked into a 36 month contract with 18 months left, and we are counting down each and every single day waiting for it to be over because that day will not come soon enough.

Pluspunten

Originally, we believed that the Verizon name taking over Fleetmatics would be fantastic for this product, however we were greatly disappointed and I struggle to find a "Pro" to highlight. The best thing I can come up with is our account rep. We had to weather quite a storm to get to him, he is our 6th P.O.C. representative in the 18 months we have been under contract but now that we have been paired with him it is nice to have someone who at least listens and attempts to help our fleet of 350 trucks and 450 drivers.

Minpunten

Well I will apologize from the start regarding the length of my statement, however, there are quite a few MAJOR issues that all perspective buyers should be aware of with this system.

Accuracy of reporting - We use this system to submit IFTA mileage to the government, however there is no dedicated IFTA reporting (as we were promised in the trial process) and the reports they do offer often resemble being blindfolded and tossing some thumb tacks at a map. We regularly show one truck with miles traveled in Ohio, Indiana and Florida...no other states, so I have clue how Verizon claims this truck (that runs a route to a from Ohio and Indiana daily with no other activity) makes it from Ohio and Indiana all the way to Florida, without registering travel mileage in any other state?!

We also run into reports of trucks speeding on roads that show speed limits of 33mph, 37mph, 42 mph and 67mph. While I have not been able to travel to all 50 states in the US, I have yet to be able to find one of these speed limit signs posted, even with the help of all drivers in our company.

Firmware/Software/Mobile App - There is a new update to the trucks or the mobile app every other day, and some of the worst customer support to administer these updates, often doing only half the job hanging you out to dry and to defend yourself against the FMCSA/DOT violations you receive for running an incomplete ELD. BUYER BEWARE! There is SO MUCH MORE to explain but I am running out of characte

Brian
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Worst customer service ever

Beoordeeld op 12-4-2023

I would never use a Verizon service again that includes Verizon cellular and Verizon credit cards....

I would never use a Verizon service again that includes Verizon cellular and Verizon credit cards. Verizon connect does not work. They will not help you at customer service. They will just ignore you and keep billing you. Your hours of service and your mileage will be wrong. They do not care about their customers, and they will just simply ignore you. Verizon cellular is not part of this company so they will not help you either. You will be cited for driving over your hours of service if you use Verizon connect.

Pluspunten

Didn’t like anything about Verizon connect. Right from the start the installer destroyed my truck. They have horrible customer service run you around in circles until you get tired and give up. You will need to contact the[sensitive content hidden] of the company to get anything resolved. Poor quality, Chinese import hardware, and very difficult to use software. They just wanna sell you all the extras.

Minpunten

The customer service Has it was to be the worst I’ve ever experienced in my life out of any company ever. I literally had to contact the [sensitive content hidden] of operations in order to get anything resolved. They will charge you for service you will not get.

JoAnna
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 4.0 /10

Unkept Promises

Beoordeeld op 19-2-2019

It's a scheduling software that started on an internet base and tried to go to mobile and has...

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Pluspunten

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Minpunten

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Steven
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Fleet Tracking or Fleet Losing, Spent three years with this firm, Customer Service 1/5.

Beoordeeld op 4-3-2019

Customer Service is a below average in my opinion. If your transponder unit fails or is not...

Customer Service is a below average in my opinion. If your transponder unit fails or is not functioning correctly it takes weeks, if not months before someone investigates and actually does something and you must constantly complain before they will even consider replacing the unit. This is simply not practicle if your running a business.

My customer service representative, was quite happy to point out conditions of contract terms and costs but randomly listened when there were problems. At which point these were passed onto other agents.

Having had contract review time, I was told pricing would be looked into. A few weeks went by and was quoted that standard contract terms pricing applied. Definitely would not re-sign a new contract period with a lack of customer service I've experienced. If what they did not like hearing did not please them, their tone would change and definitely not in favor of helping or delivering that "Customer Service" you'd come to expect. It would simply be, "well sir, as per the contract". Do not expect discretion in their service delivery. It is a no from me.

Pluspunten

Been able to track vehicles when it actually worked and detailed reporting where necessary.

Minpunten

Reporting false location and telemetry. The car was parked in the workers home driveway of the home, (Physically inspected). The Verizon Connect System revealed the car was parked in the local park some 1klm away. Not very accurate reporting at all. Transponder Unit eventually swapped.

Another device reported a truck driver doing excessive speeds, however the truck has a speed limiter and was simply not possible to do that speed on the suggested road way when the device said it was in the middle of bushland where there are no roads.

Getting a detailed report can be slow if your downloading it and waiting for it to compile. Sometimes it would freeze up despite running all day. Most times, Had to close the browser and restart. Other times it was a little faster and did deliver the report.

William
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Great Product - No one Stands behind it

Beoordeeld op 7-2-2022

We signed on with Fleetmatics prior to Verizon purchasing them and we were happy from day 1,...

We signed on with Fleetmatics prior to Verizon purchasing them and we were happy from day 1, onboarding, customer service, scheduling the device installs were unmatched. When Verizon bought them I was excited because our Mobile Devices and Internet experiences had been fairly positive. But boy they have redefined the term disappointment. The customer support went from almost instant response to day, weeks to having ask multiple times and then getting our account rep involved and have to request multiple times there too. The most recent (not so recent) request started in January 2021, we had a couple devices that were not being active. Took months of going back and forth to realize we could get upgraded models, they were also trying to get us to purchase additional products and less cared that they had existing products that weren't working. Took additional months of getting a new contract sent so we could sign, they sent the wrong devices, more months of getting the old ones shipped back and the new ones sent out. Once the new ones arrived and the wrong ones sent back the wrong devices back (August 2021) the wrong devices are still listed on our account. Today is Feb 2022 the wrong devices are still on the account, probably over 100 emails sent to the Account Rep, his boss and his boss and still not getting anyware, I spend more time managing these people then i do my own employees. Hope to get resolved soon, not reccomended will be leaving once the contract is up.

Pluspunten

The User interface, reliability of the devices and accuracy of the tracking is unmached

Minpunten

The customer service and response is absolutely terrible.

Larry
Totaalscore
  • Sector: Industriële automatisering
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 3.0 /10

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Beoordeeld op 30-1-2019

Right now we are paying for the monthly as when you sign up they say " there is no stopping the...

Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.

Pluspunten

Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

Minpunten

The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".

Joseph
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Verizon Connect Review

Beoordeeld op 19-6-2019

Route Optimization. Traffic is everywhere is constant here in Massachusetts. I can then determine...

Route Optimization. Traffic is everywhere is constant here in Massachusetts. I can then determine the best route.

Pluspunten

I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.

Minpunten

The replay option. I dislike this feature. One reason being I have to watch the whole thing if I just need to see how long the last run took. On the timeline bar below I want to be able to slide that to whatever time frame I need to watch.

Nate
Totaalscore
  • Sector: Groothandel
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Verizon Reveal

Beoordeeld op 18-2-2020

Overall It has been good. Not great, but good. A lot of work on my part to keep things working with...

Overall It has been good. Not great, but good. A lot of work on my part to keep things working with the software. Either way we still get very good track and reports at times when we need them.

Pluspunten

Like the App that i can track where our trucks are at any moment. I like the reports that I can run to see different metrics of the truck. The user interface is pretty easy to use, simple and concise.

Minpunten

Customer service has been good and then bad. Tend to be a new person every few months that is over our account. Had some install issues with the contractors who installed trackers. Would like to be able to see current mileage of truck in reveal. The reports are shoddy at times, especially gas card purchases.

Overwogen alternatieven

Samsara

Redenen om over te stappen op Verizon Connect

We were already part of NetworkFleet.
Alexander
Totaalscore
  • Sector: Chemicaliën
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Stay away from these guys

Beoordeeld op 24-10-2019

Pluspunten

It worked, and it served a need to find where vehicles are.

Minpunten

Their Customer Service is the worst I have ever dealt with. Honestly I wouldn't use them if my life depended on it. Verizon Connect, does not care about its customers or even know what they need. I live on an island and when I brought up pricing discrepancy explaining why im switching to a cheaper company that provided better service, I received an email with 30 questions that I needed to ask the company I was switching to. One of them was does the company track intra state vehicles. I responded with I live on an island in Hawaii with no bridges and there no such thing. I was ignored by customer service and not even recognized they knew nothing about me. As a small business they did nothing to help me grow and honestly costed me a lot of money. But I was told " I wont find the kind of service Verizon offers" honestly if your a fleet or care about your company dont use them just because there a big name doesn't mean they will look out for your small business.

Kurt
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Never ending contract

Beoordeeld op 7-6-2019

My overall experience with Verizon connect reveal And its previous named fleetmatics has been...

My overall experience with Verizon connect reveal And its previous named fleetmatics has been absolutely atrocious. we were sold this product with false hope about what it could and couldn't do And then we were charged a ton of money for services that we were not actually given. The customer service and the contracts are ridiculous so even if I wanted to switch to a different service I would have to pay over $10000 to buy my way out of my contract which I think is absolutely ridiculous. Long story short I'm stuck with this service forever and I'll never be able to get out of this contract.

Pluspunten

This product helps me keep track of my vehicles And helps me to see who needs help where and when they will be at customers homes. It allows me to track speed driving behavior As well as keep track If the crews are where they are supposed to be.

Minpunten

I do not like that the standard reveal software does not allow you to split Your routes between multiple vehicles. The other service that We purchased originally with reveal allow you to do that but in a very convoluted and not user friendly way and it was very expensive to do a very simple task. I have to use multiple software is now to do the same thing I should be able to do one that I pay an arm and a leg for.

Chuck
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Good product, HORRID customer service.

Beoordeeld op 16-2-2017

I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software,...

I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether.
First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!

Pluspunten

ease of use, easy to install

Minpunten

Customer service is HORRID!