Verizon Connect reviews

Uitlezen tachograaf en track en Trace voor Facturatie

Kregen de track en Trace niet geïnstalleerd en om dan contract stop te zetten na 2 maanden nog niet gelukt, problemen worden opzij geschoven telkens naar iemand anders.
Met een niet geïnstalleerde installatie toch factuur opsturen en deze was dan nog een andere prijs dan eerst was afgesproken

The interface is very functional. We now have 8 vehicles on GPS at all times, in our business many times you'll need to drop everything and find help. The GPS allows us to our closet tech in the area. The Geofences also allow us to see how often we visit our favorite vendors which has provided essential info on our decision to begin stocking inventory.

The alerts are pretty unclear when there is an incident. Our drivers tend to give a bit on push back on their weekly driving score. If there was a bit of definition behind "hard braking or "quick starts" I think that would go a long way.

Hard to say, I can't get the install done.

Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.

The live map, helps track when the trucks are returning to the yard,

If you don't type in the correct wording in the help box it doesn't except it.

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

I liked how it was easy to use and was helpful in everything I did and needed it for. Using GPS location or vehicle tracking was very useful and made it at easy to do my job

There was nothing I liked less about this software. It's a must have and must use for either in home or business use

The basics of the software are sound. Using the software is fairly easy and the mobile app is solid.

Lots of glitches and the web interface is constantly down. We see lots of lags in reporting as well.

There is no feature that I believe stands out from the others I have used.

Compared to use of others, Reveal seems to be behind the software. I was given a bunch of lines to purchase the product and then once I did, none of the promises were handled. Customer service is slow to react, calls back at times after hours. They have gotten better but the past treatment still leaves a tough decision.

I originally liked the Large name “verizon” but
Do not be fooled. Buyer beware!

Double charged and charged extra for months, regardless how many hours and email I spent weekly trying to fix this.

Service always cuts in/out

Customer service is the absolute worst, everyone says they will put in a request to give them 30 days, then you call in 30days and they say no request was ever submitted... repeat...repeat

Nothing, it has not worked the whole time we have had it.

Everything, we had the GPS tracking in some of our machinery and it just never performed like we were told it would.

I like having all my fleet services together

I haven’t had any issues with these services

I like the ease of use. We use it to track our rental equipment from location to hours of use. We can tell where it is and if a customer has been running it.

The desk top version is much more easier to use than the mobile.

It's compliant for the FMCSA ELD rule...

I have no issues with the software, it's pretty easy to use.

The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.

i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it
For Example
DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS
6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING

Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.

I can fined all my vehicles when I need to.

Integration with other software isn't very easy. Also, administration is not as intuitive as it should be. Difficult to find what I am looking for, and can't always save something if I don't have complete info.

I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.

The replay option. I dislike this feature. One reason being I have to watch the whole thing if I just need to see how long the last run took. On the timeline bar below I want to be able to slide that to whatever time frame I need to watch.

Like the App that i can track where our trucks are at any moment. I like the reports that I can run to see different metrics of the truck. The user interface is pretty easy to use, simple and concise.

Customer service has been good and then bad. Tend to be a new person every few months that is over our account. Had some install issues with the contractors who installed trackers. Would like to be able to see current mileage of truck in reveal. The reports are shoddy at times, especially gas card purchases.

ease of use, easy to install

Customer service is HORRID!

The product itself​ is not bad. It does not do everything they told me it would do, but it is functional, if and when you can get it installed properly and set up.

Everything from crappy installation, to getting the right equipment, to them shipping it to the wrong place. The installers stick things up with two-sided​ tape... the first hot day it all starts falling, long cables wrapped around other wiring bundles. Installing and leaving without​ knowing if it installed correctly and working, installing the wrong product. Showing up to do and installation only to find out they shipped the wrong parts.

I like that it can be set to send to multiple people for timecards, maintenance and location.

It doesn't keep a log of time when out of view of antennas like I was told it would. When we do maintenance it doesn't let us reset the mileage to correct incorrect mileage and start over. Thus the mileage error is compounded with each maintenance. Units not reporting and the difficulty in getting service to correct problems. Not to do with software, but part of why I find Verizon overall lacking is the disconnect between sales, service and reporting.

The software itself is acceptable -- but certainly not superior to anything else in the industry

The CUSTOMER SERVICE AND ADMINISTRATiON is the worst I have EVER experienced -- from an impossible to understand sales and support org structure -- numerous people from different departments but none ever call back -- not clear who has any authority -- it is impossible to describe how bad this is.

Once setup the system works well. We started with fleetmatics and used them for several years before Verizon took over.

Initially the transfer was smooth but within months of the buyout customer service dropped severely. A few years later and we simply can’t reach anyone. We have been trying for 6 months to acquire new units for additional vehicles and equipment. We were contacted by a sales rep to renew our contract which we did reluctantly hoping that would allow us to get our additional equipment. Nothing but Crickets since then, now trying to figure out how to cancel. We’ve since Called our bank to stop payments, there is no where online to change billing or payment info.

The desk top software, the ease of using. All the office staff could use it easily

Service- Customer service -Repairs- A understanding of our business

It is a great tracking app for your employees. You can install the device in the employees car and it will track their location for each and every time of the day. It will not just only tell the location of your vehicle but will also notify if they are speeding or if they are sitting in the car for long time and are not travelling. You just have to log in to your account, select the vehicle you want the location for and select the date and you have all your data.

The customer support for the software is not so good. You have to call them and the waiting times are generally long.