--- description: Gedetailleerde beoordelingen over LiveAgent: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk LiveAgent met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/275/call-center/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.nl/software/91301/liveagent Pagina: 1 / 71\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91301/liveagent?page=2) > LiveAgent is een webgebaseerde helpdeskoplossing waarmee je supporttickets van meerdere kanalen kunt beheren, waaronder telefoon, livechat en sociale media. > > Oordeel: score van **4.7/5** door 1753 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Voornaamste voordelen van LiveAgent ✓ Geen installatiekosten ✓ 24/7 klantenservice ✓ Geen kredietkaart nodig ✓ Op elk moment opzegbaar ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 1753 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: CyberSentriq - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Prijsinformatie**: Proefperiode van 30 dagen. Free: $0/agent/m – Small: $15/agent/m – Medium: $29/agent/m – Large: $49/agent/m – Enterprise: $69/agent/m - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 204 meer ## Functies - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Accountbeheer - Activiteiten van werknemers monitoren - Activiteiten volgen - Activiteitendashboard - Agent-interface - Alerts/Escalation - Analyse van klantenservices - Analytics - Archiveren en retentie - Audittrail - Automated Attendant - Automatic call distribution (ACD) ## Integraties (129 in totaal) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... en 114 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Contactcenter software](https://www.getapp.nl/directory/593/contact-center/software) ## Alternatieven 1. [Slack](https://www.getapp.nl/software/91563/slack) — 4.7/5 (24046 reviews) 2. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1715 reviews) 3. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.getapp.nl/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "LiveAgent makes the way for attaining peak performance in customer support services." — 5.0/5 > **Brittni Harpole** | *6 maart 2025* | Machinebouw | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: LiveAgent has a simple and neatly designed user interface which makes it easy and quick to navigate through when offering support services. Its integration with our other customer engagement platforms helps us to consolidate our support services into one platform. LiveAgent great analytics tools provide us with insightful performance reports which guide us on how to improve our support services delivery. It has a quick live chatting tool with an auto-reply function that help speed up our response time. > > **Minpunten**: There has been no aspect of LiveAgent that is not satisfying. We have not encountered any problems or anything to dislike. > > In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services. LiveAgent allows us to have a wide range of channels through which customers can reach out for assistance. LiveAgent has allowed us to minimize our response time to customers requests. ----- ### "Budget Friendly and Gets the Job Done" — 5.0/5 > **Alyssa** | *12 juni 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: This option is reasonably priced, delivers solid performance, and is a great choice for budget-conscious teams. > > **Minpunten**: The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go. > > This app works well for a team on a budget, offering reliable functionality at a great value. We’ve had a positive experience and plan to continue using it for the foreseeable future. ----- ### "Timing issues with liveagent" — 2.0/5 > **Pj** | *23 april 2025* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: I like that it starts off as user friendly but I’ve found many flaws in it as far as ongoing communication and timing issues > > **Minpunten**: The timing issues are the biggest downside i feel like it disconnects the chat to soon > > Normally poor. I feel as if many times it does not understand my concerns or questions and it times out too soon ----- ### "Simplifies Customer Support and Saves Time" — 5.0/5 > **Rebecca** | *14 januari 2026* | Entertainment | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: LiveAgent was very easy to use and helped me manage all customer messages in one place. I liked that I could respond quickly and keep track of everything without any confusion. > > **Minpunten**: At first, it felt a bit overwhelming because of all the features. It took some time to get used to how everything worked. > > Overall, my experience with LiveAgent was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently. ----- ### "Perfect product and support" — 5.0/5 > **Martin** | *19 juni 2025* | Administratie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Perfect product, high level of customization, filtering. High level problem solving 24/7 anytime within the hour. > > **Minpunten**: Limited access to attachments. For example, the inability to download all attachments in one ZIP file from an entire ticket/email. > > We use the product for client support, about 100-150 emails per day. Including API connections and requests. ----- Pagina: 1 / 71\ Volgende: [Volgende pagina](https://www.getapp.nl/software/91301/liveagent?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/91301/liveagent) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens