LiveAgent reviews

I have been using my LiveAgent subscription for years, mainly for the LiveChat and phone features. The system is stable, the features are well thought out and elaborate. I recommend it to anyone looking for a professional and integrable system.

The admin interface could look more modern. I have not seen any improvement in this area for years. The current UI is not bad either, but I would still welcome an update.

It provides quick answers, reducing wait times for me.

it rely on pre-programmed scripts or training data, which makes interactions sometimes feel robotic.

It was easy to use the system the and get my question across

how long the responce took some times i was waiting a while

I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent.

To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers.

It has multiple features for our online shop such as integration with shopify. It also provides live chat with our customers and ticketing features.

Till now everything is going smoothly with no issues.

Ease of use , control functions and setup .

Not much to say . Perhaps slight delay in logging in

I use LiveAgent on a daily basis to communicate with customers through voice, video and live chat. That way, K have improved customer satisfaction which help retain customers leading to high ROI.

Never have I experienced any error on LiveAgent, even though I haven’t used it for so long.

I liked the way the information was straight forward and easily understandable. It was very thoroughly explained and I would recommend it to others.

I would suggest to include more audio visual content to enhance the experience of all users and reach all types of audiences and learners.

LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues.

Ever since I started using LiveAgent, I have never experienced issues on my end even though I am less than 2 years old user.

LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems.

I am a daily user of LiveAgent and I barely encounter bugs and whenever I face slight issues, the vendor support team takes less than two hours to resolve.

LiveAgent give me access to attend to unlimited clients online solving their problems

I like everything about LiveAgent and due to that, I don't have any negative word against it

Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.

I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.

Its ability to engage with my customers through live chat on our website and social media platforms. Ability to record conversation and monitor my agents performance.

So far so good, i haven't experienced any cons ao far.

easy to reach out to people visiting the website

needed more options to get notifications when not currently online

LiveAgent is known for its comprehensive and intuitive features that enhance customer support. Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities. These features enable businesses to streamline their customer service processes and provide efficient and effective support to their customers

LiveAgent can be a bit steep, especially for users who are not familiar with customer support software. Additionally, some users have expressed the need for more advanced reporting and analytics features within the platform. It's important to note that these opinions may vary depending on individual preferences and requirements.

I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and accurately.

The first thing is a little bit busy interface, but in the grand scheme of things, it is not a deal-breaker in the least.

It has good multi-channel support as it integrates with lot of communication channels like Gmail, phones and social medias as well.
It is highly customizable as well.
the features like Real-time chat and chat-routing are satisfactory

The layout and UI can be readdressed and tried to be improved .

Application is Easy to use , but not easy to navigate