LiveAgent reviews

I have been using my LiveAgent subscription for years, mainly for the LiveChat and phone features. The system is stable, the features are well thought out and elaborate. I recommend it to anyone looking for a professional and integrable system.

The admin interface could look more modern. I have not seen any improvement in this area for years. The current UI is not bad either, but I would still welcome an update.

Allows for Customer Support to be in direct contact with clients, and stay organized when handling multiple clients at once

I wish there were more reporting stats to view

It was easy and quick to set up, even with custom css.

I think that it should wait longer for the reply from the agent. Is it possible to set that in the settings? The admin console is not very intuitive. Even changing password was not as simple as it should be.

Easy to use, excellent services, affordable subscription price

There are almost no negatives. I find the product to be excellent.

You can make calls indefinetly and the interface is nice.

You can not add csv contact list directly into the platform

Multiple Help Centers, but I need more time to explore Live Agent

Need more time to explore before I can answer this

LiveAgent is very user friendly when running a virtual call center and ensures the team that is onboarded has a smooth onboarding experience.

No Cons to report on this software

Simple to set up
Works great with iOS app

Not much I can say really the product just works how it’s suppose to

Intuitive, feature rich and affordable. Great combination.

Limitations to receive direct messages in some platforms

Simple to learn, complete and all in one software.

I can not think of anything that is not good.

Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place.

Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request.

This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed.

LiveAgent normally fulfill my requests and I have no issues at this time.

Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.

I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.

I like that it is possible to get real time chat with LiveAgent and their customer support is proactive when we face issues.

I have not experienced any issue with the tool and my experience has been nothing short of amazing

The ease of use and integration into other programs.

Short trial period in order to be able to fully evaluate product in order to continue using for success of company customer support.

The software comes with great live chat features
It is a great help desk solution
It makes handling IT ticketing easy

All we ever needed LiveAgent has offered. No dislikes.

Transcript/ chat history - it helps in recalling previous interaction with clients.Access/ control - It is highly secure and using this feature one can limit other users accessblity to only their concerned work.

Text editing - template feature can be added for saving time .File sharing - the limit for document sharing need to be increased for better communication.

I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and accurately.

The first thing is a little bit busy interface, but in the grand scheme of things, it is not a deal-breaker in the least.

The ticketing system is of great resource, live chat feature is also very useful in increasing sales.

The mobile app could be more user-friendly. The app is a bit clunky and difficult to navigate.