Geckoboard reviews

Lots of integrations from the services that matter most to us, fantastic drag and drop UI, easy onboarding experience, relatively low cost, nice "at-a-glance" reporting for KPIs, enthusiastic and friendly support staff

Doesn't directly integrate to Amazon Seller Central (for 3rd party sellers who sell on Amazon), may take some time to set up (especially for less technical users), but this is true for any dashboard with multiple integrations (and Geckoboard makes this as easy as possible).

Geckoboard is very easy to use, with an overwhelming number of sources to choose from. We use it daily in our team, not only for work-related purposes but also for fun, sharing pictures and gifs. We have a tradition of "decorating" the dashboard with a tree and lights during Christmas. The majority of our widgets are Zendesk related - from solved tickets per person to a total number of solved tickets, etc. We also manage our holidays, check the latest company Tweets and news.

To be completely transparent - we're not really into the new, updated design. It's clean and modern but we prefer to stick with the old version for now.

Incredible selection of integrations.

Lacks responsiveness. It's a fixed layout for width and height so difficult to resize for different viewports.
Lacks any color scheme customization. We'd love to build our own color palette but there's no option.

The ease of use, quick configuration possible

Constantly running out of space and keep deleting widgets to gain some space. I don't like that the deleted elements aren't stored anymore. I'd like to come back to widgets I created in the past. We could also do with quicker screen refreshing - a 30-second window in a busy contact centre is way too long. The Dashboard loops are loading way too long so we had to resign from using it. Gecko should invest in its own server space for images, videos, and GIFs updates.

As a Customer Support lead, Geckoboard has helped me keep an eye on our metrics and quickly recognize when things are going well or not great. Their integration with Slack is life-changing! It helps us make sure were are on track with our OKRs. Our Geckoboard dashboards are a huge part of our daily life. I can't recommend it enough!!

Also, their support team is STELLAR! ⭐️

I feel like there are some small quality of live features that are missing, but nothing that's a deal breaker.

Even for people who don't like to look at data, the user interface is appealing to the eye. It is an excellent choice if you are looking for a high-level data-sharing platform for small to medium-sized businesses or corporations to meet your needs. The greater the number of miles that separate each team, the better. Smaller organizations, as well as those that don't need to explain complicated data to people who aren't familiar with the data source, would be less suitable candidates for this solution.

Outside of presenting goals, this tool doesn't have a whole lot of other uses. In addition, there are not a lot of options available to choose from when it comes to the graphics themselves. In addition to the point at which the website initially loads or when you accomplish a particular goal, I'd like for some of them to have an animated component.

I find Gekoboard so easy to use and navigate too. I particularly like the customisation element as it allows me to tailor my boards to my exact specification.

There are some merging of data points that I would like to see available but have discussed these with Gekoboard and they already have these in the pipline which was music to my ears.

Integration with the existing software stack was dead easy, We needed a way of sharing dashboards across our multi-national teams and Geckoboard did just that!

Some elements of the existing integrations could be expanded. for example, the Hubspot integration is geared toward sales KPIs rather than Service. The font size on the dashboard is a default size, be great if you could change this

Easy to use. Great Customer Service who listen to your feedback

N.A. I chose this product because i wanted it.

Easy to use
A lot of data sources to connect

New layout is not working on older smart tv's

Geckoboard makes it really easy to publish your team's KPI's, and make them visible to the entire team or company. It connects to the tools we use everyday, and requires very little setup.

It is a great solution for quick deployment. However, you don't have as much control over the metrics and how they are displayed. You can write custom integrations if needed, however if you require a lot of customization it might be better to build something in-house.

I love that I can link up Google Sheets and other 3rd parties to Gekoboard. This is a great way to see team stats live and it makes them readily available to the team.

I think that the Google integration could be a bit better. Sometimes I just want to show a graph or a screenshot of a Google sheet, and there really isn't a great way to do that.

Geckoboard was extremely easy to set up and can display many different dashboards to help understand the metrics you're looking to report on. We have different screens with different departments using them daily. We haven't found anything we're not able to report on.

The only thing we've had issues with at times is the dashboard losing connection or not reflecting correctly. Each time a refresh had it fixed.

The easiness of use, and the good visual effect.

Honestly looking at other products who can some of the same things, as we mainly only use it for Zendesk, then it is expensive.

No training needed. No reading manuals needed. The ease of use and intuitiveness of this platform is untouched by most software's out there. The out of box integrations with Zendesk, Salesforce is incredibly valuable for us and is the exact data we were looking for. The customer support is extremely helpful and friendly. They are constantly adding more addons and upgrading their current ones.

Overall, you can setup very clean and professional dashboards with Geckoboard in a matter of minutes.

A++ customer support. I have encountered several issues/had obscure questions and the support team went above and beyond to solve any problems.

Only major complaint- connected Service accounts (such as Facebook) expire randomly and must be manually updated but Geckoboard does not have a notification system to let you know. Only when I happen to look over and see that the particular board is not updating, then I know to go in and reconnect the accounts. Also had to reach out to Support the first time to find out why the account disconnected in the first place.

Creating a dashboard is very easy and the data for it can be pulled through the various integrations.

The amount of dashboards is quite restricted if you are not in the enterprise plan. If you want to make your company more data-driven at every edge and corner, this limitation must be removed.

We used spreadsheets before, Geckoboard made tracking KPIs less time consuming for us.
I love the live dashboards feature

Don't have many options to customize how the dashboard looks to our company's brand and voice. I wish it was possible

Easy to use and integrations are a plenty

Limited dashboard gauge types would be of an advantage

Support team are amazing and support people who are not 100% IT savvy. Widgets have everything required to show your company or department exactly where the team is at.

More personalisation. But that's a minor con. It's the data that is more important and Geckoboard supports that.

Easy features to categorize and display what the sales reps need in their dashboards.

Manipulating the graphs is not possible or adding small tasks such as labeling bar graphs is not something that Geckoboards supports. I would say it's the little things that Geckoboards lacks at the moment.

The easy of use...I literally created a fully capable dashboard showing all of our contact center data in less than 30 min. This tool is amazing. It impressed my boss, who is very hard to impress.

I loved that Geckoboard has a ton of apps to integrate with, but I would like to see a bit more. Also, when using the 'custom widget' feature, I did see some "loading failed" errors, which is odd since its pulling data from the app its linked to. But all in all, I love this product!

Allows us to visualise KPI, share information across geographically dispersed offices.

User interface could be improved (pulling data from sheets), but each update has increased ease of use.

- Ease of use
- Fast

The Drag&Drop of the dashboard items could be easier (multiple boxes)

I can show to the people involved how we are and what we need to improve and take decisions

Limited tools to edit dashboards. Any new feature to add or change needs to be discussed with someone within Geckoboard