Yonyx

4,7 (250)
Schrijf een review!
Beslissingsboomgestuurde interactieve handleidingen voor de klantenservice

Totaalscore

4,7 /5
(250)
Prijs-kwaliteitverhouding
4,8/5
Functies
4,7/5
Gebruiksgemak
4,7/5
Klantenondersteuning
4,8/5

98%
heeft deze app aanbevolen
Sorteren op

250 reviews

Wes
Wes
Totaalscore
  • Sector: Machinebouw
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Providing Self-Service to our Dealer Network

Beoordeeld op 13-9-2016

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. ...

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.

Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.

When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.

Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.

Overall, I have been very happy with the ease of creating some lengthy guides.

Pluspunten

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Minpunten

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Blessanth
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Reimbursement Specialist

Beoordeeld op 19-10-2023

I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day...

I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.

Pluspunten

It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making

Minpunten

It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.

Victoria
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

review

Beoordeeld op 14-9-2022

Pluspunten

That it works most of the time on a daily basis

Minpunten

That it isn't consistently working well.

Antwoord van Yonyx

Dear Victoria

We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.

Narasimha Rao
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Yonyx for contact center

Beoordeeld op 11-3-2024

Pluspunten

Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical. It has reduced tremendous amount of effort in daily activities.

Minpunten

I faced a bit challenge when I am trying to format text in reference guides. It took lot of time for me to select each word or sentence and select required formatting. I think it may be helpful in making it little easier.

Also, it would be great help if Yonyx can integrate with microsoft power apps.

Meagan
Totaalscore
  • Sector: Meubels
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Happy to share my amazing experience with Yonyx

Beoordeeld op 25-10-2023

Industrious, simple and easy to use.

Industrious, simple and easy to use.

Pluspunten

Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.

Minpunten

True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.

Ronald
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Yonyx Easy life

Beoordeeld op 18-10-2023

Very nice experience so far and very exited about coming update

Very nice experience so far and very exited about coming update

Pluspunten

Its very easy to use and learn more about your company and product

Minpunten

east to use , very accessible, reliable, Critical

Guru Balakrishnan
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best in Best

Beoordeeld op 25-10-2023

Pluspunten

When you dont know what to do, the Yonyx is a best tool to navigate you in right path

Minpunten

Nothing else to elaborate since nothing

ponnanna
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Amazing and user-friendly software.

Beoordeeld op 19-9-2022

Ynoyx is very easy to use. it is completely user-friendly, and as of now, there are no cons as it...

Ynoyx is very easy to use. it is completely user-friendly, and as of now, there are no cons as it is easy to use as i use it on daily basis.

Pluspunten

Ynoyx is very easy to use. it is completely user-friendly,

Minpunten

as of now, there is no cons as it is easy to use

Vanessa
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love the Product

Beoordeeld op 27-12-2023

Great! Love it and use it every single day!

Great! Love it and use it every single day!

Pluspunten

The efficiency and adaptability definitely make my job easier everyday!

Minpunten

The script sometimes populates slower than what is best.

Harshad Vijay
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Leading cloud based platform for customer interaction graphs

Beoordeeld op 18-10-2023

Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector

Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector

Pluspunten

Technical support, Customer service and IT helpdesks

Minpunten

Customer experience sometime slows down due to downtime and unable to operate

Hussien Carlmart
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Yonyx: Your Friendly Expert Guide

Beoordeeld op 8-12-2023

Pluspunten

Knowledge management has never been easier with the addition of Yonyx. The ease of use is superb that even an 8 year old could navigate it.

Minpunten

The only thing I least like about Yonyx is that there's not enough info that could be included in it.

Javier
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Yonyx Review

Beoordeeld op 18-10-2023

Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.

Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.

Pluspunten

Yonyx is very user friendly and the data it provides is extremely useful as well.

Minpunten

Speed in which it loads, can be very slow at times

cynthia
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

i love i t

Beoordeeld op 11-8-2023

Pluspunten

its a life saver all the info i need right at my finger tips

Minpunten

there really isn't anything I don't like about yonyx

Asaunie
Totaalscore
  • Sector: E-learning
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Yonyx Review

Beoordeeld op 18-10-2023

Pluspunten

Yonyx is easy to use and you are able to access the scripts you need easily.

Minpunten

Haven't found any downsides or cons to Yonyx so far.

TaLina
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Yonyx Review

Beoordeeld op 13-5-2023

Pluspunten

Its a smooth system that easily allows me to complete my job functions each day.

Minpunten

Sometimes there can be technical issues.

Mubarak
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Well creative application

Beoordeeld op 8-3-2023

We can solve the number complaints in the field and in the technical team. saving the money and...

We can solve the number complaints in the field and in the technical team. saving the money and lots of time implement the video upload option in the yonyx.

Pluspunten

We can just share the whole technical knowledge with everyone in a very neat presentation with the help of yonyx. its ease to learn and useful to teach the difficult complex things in a simple . it saves our time a lot. even the technical people can learn the things quickly.

Minpunten

The one and only bad and i feel to be improve is video upload in the yonyx. initial uploading of the documents is difficult.

Akanksha
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Managing Workflow

Beoordeeld op 21-2-2023

the over all experience is good.

the over all experience is good.

Pluspunten

It give us the exact detail about the product so it help us a lot to convey this to the customer

Minpunten

the diss like thing about this is we are not able to browse by entering the keyword.

Anisha
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

My review about yonyx

Beoordeeld op 31-1-2023

i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx...

i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx help me very much to know more about my job details

Pluspunten

yonyx guide us and give us resolution without any interruption that i like most about this software

Minpunten

its provide as all information step by step

Bibek
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Review about the yonyx

Beoordeeld op 13-1-2023

I have been using this software for around 3 months and I am really satisfied with it. I have used...

I have been using this software for around 3 months and I am really satisfied with it. I have used many types of software previously but it's really reasonable and handy for me. I always found all the things in one place in yonyx and the best thing is in the software is disposition. I always found all the final disposition in the software. The total base of this software is really good.

Pluspunten

The knowledge base in the software I liked.

Minpunten

It's really easy to handle and very handy for every users.

Eryn
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Easy to use with some glitches

Beoordeeld op 4-2-2023

Pluspunten

I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.

Minpunten

Sometimes the software glitches and the script does not show.

Hamid
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Yonyx Review

Beoordeeld op 20-10-2022

Yonyx is an overall good experience. I genuinely feel that user feedback is helping the system a...

Yonyx is an overall good experience. I genuinely feel that user feedback is helping the system a lot with understanding what the user needs. It HAS improved dramatically over the last few months. However, more emphasis needs to be put on making appropriate legal disclaimers more easily accessible. It would also be helpful if we had a widget to submit feedback instead of having to include the link to the lead page every time.

Pluspunten

It definitely brings value to a CSR by allowing them to follow a very organized process and structure. It provides a strong foundation for someone with great social skills and attention to detail.

Minpunten

It leaves too much room for error. There are technical issues and although they may not be very frequent, someone with less technical knowledge (who can be a great CSR) can run into random critical errors. Our role is vital for maintaining legal disclaimers and the software can create an issue for us by accident. Also, if those situations are not handled properly by the user (CSR), they can be disciplined for issues that may result in technical ignorance. Also, for the company, it can lead to accidental legal issues that should be avoided at all costs. I have had to submit feedback for errors to justify mistakes, which can add to a lot of unnecessary stress and work for all parties involved.

Lucky
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Yonyx Rocks for new joined employee.

Beoordeeld op 20-1-2023

It is time saving tool, As per my personnel experience every industry should use the Yonex for...

It is time saving tool, As per my personnel experience every industry should use the Yonex for better resolution with the step by step guidance.

Pluspunten

It is useful tool to build and understand about the product. Its easy to get the solution and make a decision what to do.

Minpunten

The features we are using all are good, But awaiting for new features.

Sampath
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 10.000+ werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Yonxy reviews

Beoordeeld op 20-1-2023

Pluspunten

It helps me select every question that I want to ask along with the answers

Minpunten

The interface was difficult to understand at first.

Mubarak
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Awesome creative application

Beoordeeld op 3-1-2023

In my daily routine , I will be suggesting the yonyx to my field engineers and technicians to...

In my daily routine , I will be suggesting the yonyx to my field engineers and technicians to trouble shoot the technical problems which they are facing in the field service. Really it's a awesome feature to use.

Pluspunten

This is the first out sourcing product application I have used, after a few days of usage I'm really addicted to use, its very ease to use and trouble shoot the problems to the beginners in the company as well as it is feast to the persons like me who like to learn and implement new step .

Minpunten

The best thing I have used recently. Only one thing I want you add is video reference. till now the yonyx having the words and picture reference for the user, If you give new feature like video reference , it will be best thing.

Shreyas
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

User experience in customer technical service

Beoordeeld op 20-1-2023

It was a nice experience as a user. Made my work a lot easier in terms of efficiency and accuracy.

It was a nice experience as a user. Made my work a lot easier in terms of efficiency and accuracy.

Pluspunten

It is easy to use and navigate through the entire workflow especially for people who are new to the service and also to the system. It helps people to learn the process much faster.

Minpunten

There should be sufficient data needs to be provided in order for it to be working really well.