Kommo reviews

One year ago we decided to implement CRM system in our business. After testing several variants of systems we stopped at amoCRM.
It has rich functionality, but it is quite simple and user-friendly. Interface is not overloaded, its really intuitive. A lot of convenient functions, such as e-mail integration, ability to use widgets, for example, to phone customers directly from amoCRM, api integration – all of it could simplify doing your business.
You could customize your amoCRM system to fit your business processes. It doesn’t require programming skills, only your desire.
If you met a trouble using amoCRM, just contact to their customer service. They will answer all your questions and help to solve problems.
I recommend to try amoCRM to all sales directors, who want to increase efficiency of their businesses.

Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.

Experience in terms of leads capturing and management has been great,

We introduced the system to the company in early 2015.
(for reference : iTrack - Web - studio on the market since 2004)
You understand that we have a crisis in Russia , the rise in prices and etc., so we and other
companies dont have founds for promotion, and therefore sales fell.
Then we decided to implement CRM. First set Bitriks24 and were disappointed.
Enterprise Portal and Communications within the company organizes smartly,
but work with clients was not comfortable. Then we decided to put amoCRM.
It was a breath of fresh air. In Bitriks24
In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics.
In amoCRM you work with pleasure, this system reall helps you in sales.
Analytics is at the high level. Though personally to us the standard options in analytics is not enough.
Then we decided to modify the system on our own. We had some qualified programmers in our
company, so it wasnt difficult, and we have modified system for our requirements.
We liked this app and to modify it so much, that we became amoCRM partners. And now we help
other companies to increase and automate their sales.

Life hack to work with support: usually the time for consideration of treatment is three hours.
If the task is urgent, please send your request in the support, and when you will know
number of your ticket, call to the support and say your ticket number, then ask them to
expedite time of the consideration.

I Run a company that designs and promotes websites. Question about installing some common
system of working with clients stood for a long time, but could not decide what we will do,
how to customize the system to our business. Conversed on this topic with a friend who has a
business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously,
because we have different lines of business. But decided to try it. After a week of use AmoCRM
realized that this is exactly what we need. The system is easily tuned under our direction.
Managers have studied for two hours. Of course, had to configure the system, but thanks to a
responsive service for dealing with customers, it managed to fulfill two working days.
Universal interface allows you to monitor the work of sales Department to see specific
figures on the purchase funnel, how many customers "went" and at what stage.
No need to spend time on endless meetings, set plans and to monitor their implementation.
Managers can see how much salary they will get at the end of the month.
Now I can log in anywhere (as frequent business traveller) where there
is access to the Internet and monitor the progress in the Department.
Still don't understand how we could do without this system. Regret not having done it before.
So many customers have missed. Amocrm is our workplace, our main tool in sales.
I advise amoCRM to anyone who value their time and their customers.

Our company has been using the system for automation of sales , because it is very convenient.
With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the
business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality.

Tested amoCRM, and then implanted this system in my sales department.
Firstly, it has a very friendly user interface. Each button on the right place.
There is no need to read the documentation to understand the system.
Secondly, prepared business sales process and key metrics are built into the system.
There is no need to wrestle with how to structure the sale. Everything has been thought out for you.
Thirdly, managers like system! They are happy to start working in it.
And finally, in amoCRM there are many ready-made integrations - the so-called widgets.
Thus we can easily and without programming connect CRM system to our site by Wordpress.

I've been using amoCRM for almost a month now. I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable. The integration with third parties, such as Dropbox and Mailchimp, works seamlessly and as expected.

I do not really like the limits on leads subject to number of licenses for users purchased, but the company was very attentive and increased my limits free of charge until the end of six months subscription.

amoCRM seems to be optimal solution for small and medium business, that helps to achieve significant goals in sales management. It's very easy to deploy and use, so every team member could easily collaborate with each other. Transparent task management is also "magic" tool that helps to control every sale opportunity, that your company has.

If we take the top-ten rated Leads & Deals CRM softwares and calculate their average price per user, we are going to find that amoCRM (with an average of 15 euros per user/per month) is about 35% cheaper. It is economical for a pipeline software were you can easily track, how your leads move through it. In Stats screen, the audit trail info (of your leads) is a successful supplementation. The conversion rate between the different stages, gives effective details about the lifecycle of your leads and you can easily check, in which step your lead was delayed. The handling of your leads can be easily customized as per your needs, using drag and drop simple method. Calendar notifications reminds you, on time, your to do task deadlines.
In Online forms, if I want to add amoCRM's build 'in web-form, I have to know where to paste the short code, even if the process is easy. A small how-to tutorial about the code paste process would be helpful.

Pros
- In case you have an active lead and you have a to do task, for this lead, it reminds you your task's deadline with calendar notifications.
- Friendly user interface.
- Excellent mobility use.

Cons
- The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software.
- A tutorial menu would be helpful.

Customers relationship, sales management, call control

We are a digital agency and the process of selling our services
is a key element in the development of the whole company. Before moving on amoCRM
tried other systems, but without much success. After the introduction of amoCRM to our company, the average
efficiency of sales increased by 15% and total revenue by more than 20%.
Just want to point out the simplicity and ease of use of the system.
New managers who come to us in the company master this program in a matter of hours and
have been working there almost since the first day.
And I like the head very convenient to manage Analytics and sales statistics.
I recommend to all companies for the division sell and maintain the client database.

I have a great experience in working with CRM systems. But i have to choose. amoCRM.
amoCRM - convenient and low-price system, that allow you to increase you incomes.
amoCRM provides you wide amount of functions, which can make your work with customers
easier and better. Just try it!
We could see activities of every sales manager in dept., could have information about our entire sales dept.

If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.
I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales.
Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over
the world. I recommend to try amoCRM to everyone, who is interested in profit and business development.

This is going to be a huge CRM in a few years when it fully matures. If it works for you now, it's worth a try.