Zoho Survey reviews

Zoho Survey is an extremely easy to use tool, it offers a very intuitive user interface in which you can navigate with very little effort, I can create surveys easily and quickly thanks to the different functionalities it offers and the different predefined templates it puts at my disposal that I can easily adapt to any particular need I have or according to the audience I want to target to collect specific information, I can also distribute the surveys easily and without complications in social networks or through personalized links and other media; we use Zoho survey especially to know and measure the satisfaction of our customers after interacting with the different functional business areas of our company; either by installation process of the contracted services, customer service when they want to resolve any concerns, technical support when they have any inconvenience in their services, among others. I like the way it complements with Zoho Sheet, since I can easily export the collected information and at the same timeI can analyze, which favors the decision making for the improvement of the deficiencies of our processes directly related to our customers.

We are using it for more than three years and during this time we have not experienced any failure or problem with its use, Zoho Survey is an excellent tool for creating surveys, it is flexible, efficient and easy to use that's why and being honest I have no negative comments to share.

User-friendly interface: Zoho Survey is easy to use and navigate, even for non-technical users.Customization options: Zoho Survey offers a wide range of customization options, allowing users to create surveys that match their brand identity and goals.Advanced reporting and analysis: Zoho Survey provides detailed reports and analysis of survey results, which can be helpful for making informed decisions.Integrations with other Zoho apps: Zoho Survey integrates with other Zoho apps, such as Zoho CRM and Zoho Campaigns, making it easy to manage survey data within a larger suite of tools.Affordable pricing: Zoho Survey offers affordable pricing options, making it accessible for businesses of all sizes.Good customer support: Zoho Survey offers good customer support, including a helpful knowledge base and responsive customer service.

Limited customization options for free users: The free version of Zoho Survey has limited customization options, making it less flexible for those on a tight budget.Limited question types: Zoho Survey has a limited number of question types, which may not meet the needs of more advanced users.No offline data collection: Zoho Survey does not allow for offline data collection, making it less useful for surveys in areas with limited internet connectivity.Steep learning curve: While Zoho Survey is user-friendly, it may have a steep learning curve for those new to survey tools and data analysis.

Features which are most impactful:-

1) Simple and elegant UI.
2) Question branching.
3) Question Shuffling.
4) Response Validation.
5) Audio/Video/Image embedding.
6) Reporting, scheduling and export.

Zoho Survey is easy to use just like most of the other apps of Zoho. Integration was easy with existing business process.

Just try it out and you will love it.

Yes, they can improve zoho survey. If they can add import features from other survey apps. Direct integration with most of the CRM, Email Marketing tools without the use of any third-party tools will be a best update in the app.

There is nothing in the app which is difficult to use. Integration with my existing business process is always is easy.

Its unpredictable ease of use and integration with Zoho and third party tools already implemented in our help desk operation, Zoho Survey allows us to select from different types of questions and answers that can easily be tailored to a specific need, plus it has an efficient ability to analyse the data collected, which favours 100% more informed and accurate decision making, as we can know the different experiences of customer interactions with our services and processes which facilitates its strengthening and improvement.

Everything has been going well with Zoho Survey since its implementation, we haven't really faced any inconvenience, I don't have any negative comments to share at the moment.

Dear All,

I liked the features, which are good, user friendly and easy to use. While for the initial days I felt the tool looked a little tricky to use, it was quite intuitive and could use it in a more efficient manner. Hope to see this tool introduce more and more features, which are more relevant to address our business use cases.

In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use. So, I am hoping that if these areas also we could work effortlessly I would be a great boon for us.

It is a great online survey tool, it is intuitive and easy to use, it offers a modern, attractive and complete user interface, and it is supported by a set of essential features that allow us to easily collect information from a given audience. Zoho survey allows us to know the opinions and experiences of our customers, which we can analyze and evaluate to strengthen and improve the overall quality in the provision of our services, from the installation to the interaction with the different business areas (customer service, technical and commercial support). I especially appreciate the way it integrates with Zoho Lens, Zoho Show, Zoho Sheet and other native tools.

There is not a lot of information available on the Internet that can be used to enhance and take full advantage of the capabilities offered by this amazing online survey tool.

In my experience with Zoho Survey, what I liked most about it was the ease of use and flexibility it offered in creating and managing surveys. As someone who values simplicity and efficiency, I found Zoho Survey to be an intuitive platform that allowed me to quickly design and customize surveys according to my specific needs. The user-friendly interface and drag-and-drop functionality made it a breeze to add various question types, set branching logic, and apply design elements to create visually appealing surveys.

In my experience with Zoho Survey, what I liked least about it was the limited customization options for the survey templates. As someone who values a unique and personalized touch in my surveys, I found the pre-designed templates in Zoho Survey to be somewhat restrictive. While the platform offered a decent selection of templates to choose from, I would have appreciated more flexibility in customizing the overall layout, color schemes, and typography to match my branding or specific survey requirements.

I found its user interface really simple and appealing. Besides using it for surveying, I use it within my team for polling purposes frequently. Highly customizable questions and options, along with the appearance of your choice. Detailed post-survey analysis is of highly valuable.

Free users are provided with little customization options, which may drive them away at the first place. Zoho Survey can try and go for integration with email apps as well for enhancing its user base.

This review refers to the paid subscription rather than the free version of the software which has limited features, limits on the number of responses and has Zoho branding.

Zoho Survey is pretty straightforward to use if you are familiar with creating surveys. Some surveys can get quite complex with lots of branching and skipping depending on answers. Zoho Survey handles this better than other products in its class.

There are a number of templates you can use to get your project started - can be a great time saver.

Covers all the common question types - freeform, multiple choice with single and multiple answer options, sliding scale, likert, net promoter, etc., so you'll always have the correct option available for the type of response you are looking for.

Creates nice response reports with charts and graphs relevant to the type of question/answer.

Easy to embed on your website - Zoho generates simple cut and paste code.

Ability to limit and control responses and to be able to handle large numbers.

Limited branding options; can be difficult to get an exact match for your existing web design.

While the response reports are generally ready to go, it can be a pain to tweak these if you need to reformat for presentations, white papers, etc.

I love that it is easy to use, the simple drag and drop point makes our work easier. I used it to post questionnaires for a client meeting when I was working for another company. We use it for several projects right now because it is easy to develop and control, the reports are easily generated and this makes the task easier.

I have no criticism about this platform. A part of the highlights took a hint at my interest to encourage me that overall I found it to be really easy to understand. Raw material in a different way, without inconvenience.

Some of the most impactful and useful features include, Multiple survey and questionnaire templates, data reporting and analytics, easy importation and exportation of data to different formats, ease of creating surveys and polls, intuitive dashboard, customizable fields among many others. The tool gets the work done and from the fact that it allows mobile platform and ussd make it easy to reach a large audience and thus increasing accuracy of the research outcome.

Nothing is annoying about this true, in fact we have enjoyed using the tool, its on of its kind holding an edge over its competitors.