ECOUNT reviews

As an accountant, I can say that this software is one of the few software that I can recommend. It is really easy to understand and learn.

Since I use the software at a basic level, all the features I am looking for are available. I didn't see a downside.

It is basic enough for a small company to use

It does not connect with other providers such as Amazon/Shopify/Ebay/PayPal/Bank Institute etc..

1. Once grasp, it is easy to use
2. Easy to change - for mistakes, for revised line items (our customers occasionally change their purchasing quantities and items, etc) and it is easy to update these changes.
3. Easy to update A/R payments received

1. For most reporting, customization is very limited/ impossible to create what I needed because there are only few options given - e. g. shipped date, customers' PO# and our invoice# are crucial when I create a monthly A/R statement by each customers.
2. When a customer receives an invoice, he/she must confirm to that email to open it - this is the one of the most wired settings I've seen. Many customers have responded that there is no attached invoice. I have to explain every customers how to open the invoice - it doesn't save time or bring any convenience. The words "Confirm Received Document" doesn't work because customers don't see any attached doc or received any, so they don't want to confirm. This means, they don't have the invoice and I have to send in later date again. It should be more like, click here if you want to open the invoice or just visually show the attached invoice. Then, they'll do the rest.
3. Sending invoices only one at a time instead of sending them all at once.

Value for money.
It does the job for a manufacturing company based in China with advanced assembly BOM.
Available even with low internet speed.

Project management and CRM features are poor. But it is not the most important for an ERP

1. Fast Speed. It is way faster than Quickbooks Online version, especially for multinational access.
2. Customization. The tons of customization possibility gives you lots of flexibility.
3. Affordability. They do not charge per user base. It is a huge saving for a small company.

1. They are not 100% compatible with bar code printer.
2. Hope they can have those most popular report pre-configured.

First and foremost is the ​cost! This system beats out all other ones in the USA. It does what you need it to do. If you are in production, inventory control and manufacturing this is an invaluable tool.

The accounting end is a bit lackluster and to our disappointment​, they have recently removed the "Reconcile" button which renders the software useless. We had to resort back to Quickbooks, which is a shame. This program has such high potential.

ECOUNT makes it quite easy to develop gihly advance financial reports.

That would be quite useful if ECOUNT's customer support could solve the cases in shorter time periods.

The level of integration. This is a true ERP with the data and logic flow to get end-to-end cost tracking and tie that back to the revenue. Ability to use sales and forecast order to schedule demand, material requirements, capacity, through put and productivity.

Native format of menus takes getting used to. Setting up user menu preferences overcomes this. User menus can be set in a work flow style.
There is a lot of sophistication behind the entry menus. Definitely want to get (1) customer support to understand full potential, and (2) read online documentation.

Modification is available and can access any time.

Price is a bit expensive. Discount must be applied to long term user.

A lot of error in printing
-> mentioned many times but no reaction

Features and Functionality!!! Customer Support.

Really poor app, not easy to use for creating invoices (Only the APP).

clarity and easy of use, reliability

CRM is raw, needs more functionality for real time chats between staff members, projects needs more elaborate functionality

It's simple. IT has features that we say, "oh I wish we could do that" and our rep shows us that, "yup, ecount does that!"

Accessability to assistance and help center.

You guys are ahead of us everytime

When running a inventory report, there is not "back" button feature. You have to restart entirely.

Flexible
Easy to use for user
Group work
Android app

Need more integration for local set up (Thailand in our case)

Report and screen modification option.
Simplified function.
Many report.
Mobile App.
Workflow.
Notification.
Excel upload.

No plant maintenance features.
Limited API (only sales)
No SMS function in USA
Finance link with bank
Finance link with Quickbook software.
SQL features

ECOUNT System helps us to manage our inventories, we can see the the stocks in warehouse, production and in different stores nationwide. We also like its customized feature of having inventory and sales report based on our requirements.

The only constraints that we can think of are
a.) we have to send invoices one at a time
b.) Not compatible to some barcode printers

The modules all interact with each other, you don't have to input something in one module and then re-enter it in another. Once you learn how the program works it is very easy to modify any of the templates in those modules to make it easy to use. The customer support is great as well.

This program has several steps, in my opinion, unnecessary steps to get from quote to final invoice in the sales module. If anything I would change the amount of steps needed to be able to invoice and ship.

Complete business solution.

Less user friendly.

Value for money and TCO over the usage.

Better to maintain data consistency

PRICE. CUSTOMER SERVICE IS EXCELLENT! EASE OF USE.

LIMITED. SOMETIMES THEY CHANGE SOMETHING WITHOUT TELLING ME FIRST.

online ordering for customers has been greatest benefit

System occasionally duplicates order #s causing billing problems. customer service, although helpful have been unable to rectify problem

The pricing and customer service were great. It is used by other companies that we know but we were not ready to use it yet.

There was a lot of different sections in ecount so it appeared to be hard to navigate and be able to set up and use for a small amount of transactions.

After storming the web for an inexpensive inventory management software that was robust enough for our needs we found Ecount. It’s one of the only web based softwares I found that didn’t nickel and dime for users or additional services. Customer support was great in teaching how to get the software setup for our needs.

The only con I can really think of, is they should have an offline version for one time purchase. That would really set them apart.

Many options and versatility for different applications.

The learning curve is a bit steep but it does come with great customer service.

Ecount has a lot of good features that we are able to use. One of these is the inventory reports that helped us to manage and analyze inventories per store.

There is no big issue for me regarding Ecount. At first, i get a little confused about some of its modules but had familiarized this as I continuously using it.