LogMeIn Rescue reviews

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds.It saves our time and money.Also it will gain our customers satisfaction on our solutions.
It is the best solution when we want to support customers via remote access.Even we can have more than one remote sessions.Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

User interfaces should be improve more with UI/UX principles and guidelines.

Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

The great thing about logmein is that I can send my internal customers with an email with a direct link so that I can access their the computer remotely to help with program installations. Very easy to use.

Logmein has a bit of security loophole where users may not be aware that another person still has rights to see and control their computers.

I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed.

Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software.

It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage

I tried to the MAC version and it left plenty to be desired. It was missing features and just needed more ummph

Easily allows for remote access to any device
Simple user interface
Easily deployable
Uses very little bandwidth

There may be some lag between remote user inputs and your own device response

The ability for an expert to take control of your computer in order to assist you is amazing.
The interface is seamless.
Extremely easy to activate and deactivate the remote access.

Giving someone remote access to your computer can be a bit nerve racking

This is an amazin software for remote assistance. I have used myself and continue to find myself using when I need help from other companies. This software is just plain and simple easy to use.

Its easy to use and it always works. Reliability is great and compatibility is even better. I wish it was cheaper

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Easy of access in joining sessions both scheduled and impromptu.

The installer can take a few extra moments at times to join screens.

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease.

The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.

With the help of internet i can share computer screens and can do work on the LogMeIn Rescue Enabled computer. Easy to install. Marker is available. Eraser is there to remove marked content on the screen.

Software is not optimised ang is a bit slow.

I use it daily in troubleshooting PC related issues remotely, it has alot of good features which make remote troubleshooting smooth

Sometimes it gets blocked by PC firewalls and this requires making some changes to the PC settings, which can be difficult if the company does not give its employees admin access over their PCs

We could use one feature of this software to view the desktop of the user in question.

Some users were not comfortable having me log into their desktop.

The ease of use for the end user, with the easy to access web portal. The robust array of admin tools.

There is a slightly longer than ideal delay between starting connection and the time to get onto a users machine.

More and more of our staff are remote and we need ways to support them. This allows us to be able to see their screens and figure out their issue much easier.

Some users have a hard time figuring out the download of the software and then approving access, makes it a little more

I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.

It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines. Send them a link and you can control from there. Unlike WebEx, after the lightweight client is installed, user does not need to give control to Helpdesk support, it is a true easy solution for clients. File transfer feature is easy, too

We encountered some Win10 issues occasionally but LogMein support can't get to the bottom of it either.

UAC prompt is a headache but this is an issue (actually a security feature) on Win10 so it is unavoidable.

License is not cheap and it certainly stopped some smaller businesses from using it

I LOVE that when I'm on a LogMeIn session, I can actually see them taking over my screen. That way, when I am doing this task again, I know the exact prompts they used to fix the issue.

I didn't like that sometimes I would have to wait for the session to go live. Especially when the problem happened with a client waiting to be cashed out.