Mindbody reviews

This software makes it very easy to check in guests in a timely manner, apply relevant coupon codes, check existing balances, and quickly add items to a guests order. The interface is very intuitive and I feel that I was able to quickly learn it and teach it to new employees. Price modifications and discounts for employees or other special circumstances were very easy and quick to enter.

I found that a couple times there were multiple entries in this system for the same guest. Sometimes one of these entities had a gift card balance or something else that the guest would want us to know about but if we chose the wrong account to look in this would not be immediately clear to us and could cause confusion. It was typically fairly easy to resolve and we were able to consolidate the accounts into one.

Automated reminders, which can help to reduce missed appointments and improve client attendance and so on...

It can be expensive for small businesses with limited budgets, especially for businesses that require advanced features.

There wasn't really much to like. We stayed with him for about two and a half years hoping it would get better but it never did.

It became common to get daily alerts that certain features are functions were not working. Customer service was horrible no follow-up also extremely long hold times and normally if you left a message they would return calls. I would go out of business before I would sign up with MindBody again the whole experience was horrible.

It enables me to connect with new customers and expand the business. When I first started using Mindbody to help run a fitness studio, that was one of my personal experiences that sticks out to me. I noticed an increase in bookings and a significant increase in our customer base after using the platform for just a few weeks. I trait this accomplishment to Mindbody's easy to understand interface, which permitted me to effectively deal with my timetable, offer advancements and limits to clients, and draw in new clients through the stage's pursuit and disclosure highlights. I also appreciated Mindbody's customer service team's level of support; they were always available to answer questions or show me how to get the most out of the platform.

When I first started using Mindbody , I found the subscription fees to be quite high, especially when compared to other management platforms that are currently on the market. This is based on my own personal experience. Although I have since discovered that the advantages of using Mindbody outweigh the drawbacks, I believe that the pricing structure could be more adaptable and better suited to the requirements of businesses that are at various stages of growth. Having said that, I appreciate Mindbody's free trial and a variety of pricing options to meet the needs and budgets of different businesses. I still believe that Mindbody is a valuable platform for businesses in the wellness and fitness industry.

The ease of use. You just log in and you can go anywhere on the app. Find a studio class times and pricing.

Nothing really after 3 years i have not had any issues.

Being listed among my competitors and found by other users.

This is the most expensive and clunky application I have ever attempted to use. The back end is just awful. I signed up for three months because Mindbody said it would take that long to see results. At the end I was out $500 and didn't get a single new lead.

I am pretty tech savvy when it comes to using online programs and software. This program was such a headache. I didn't need all the bells and whistles they offered. I just wanted to manage my clientele. It was so difficult that I ended up just setting up the basics and, after I received no leads and, they wanted more money for promotion, etc. I cancelled.

They continue to call and email me to try to get me to sign up again. I keep asking to be removed from the list.

It is awful that Mindbody has such a hold on the market. There are such better products out there that charge less and function better. Don't feel trapped by them. Get out and search for something else if you are unhappy and, especially if, you are losing money.

The online booking system was very useful. I am very happy with the real-time scheduling as well.

Certain times of the day Mindbody could not be accessed by the app/online because system updates were being run. This is inconvenient when trying to check the next day schedule.

I love that Mindbody is very organized and helping members with membership issue is easy. We can review, organize and manage their account just by learning few jargons and tabs.

Sometimes the added locations gets mess up when you change the UUID to default, however I already learned not to do that. I just wished there is a warning.

Tons of options and features, extremely helpful for staying on task and completing goals! Would absolutely recommend.

Increase marketing to showcase the products simpler and in more exciting ways as to let more people know about everything Mindbody offers!

It is not my favorite app for scheduling. It is easy to use

I think you get out of it what is out into it. The more the company puts in the better result the customer will get.

Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

The name is good. The software looks so good when you see it on YouTube, but our experience didn't live up to the promises

The problems just got worse and worse....

1. Clients who booked online had their payments rejected.

2. Some were charged twice.

3. Some were booked and then cancelled, then when they tried again, the class was fully booked.

4. Then a whole days worth of payments were then voided, over £600 on our 2nd day of trading....gone!

But, all the clients had the payment taken out of their accounts, so we had to ask them to show evidence as our Mindbody software was showing that the payment was voided. It made us look so amateur and clueless.

5. The widgets on the App don't work and the calendar disappears, then the link doesn't work. All the time I am paying my website designer to try to figure this out and no one in technical team is available to talk to him. Despite cries for help and emails to Ross.

6. Our card machine (£199) didn't work. We spent over four hours the day before our launch attempting to talk to a technical team that eventually got it working...for 2 hours and then the next day it didn't work again.

So clients can't pay online as it doesn't work, and they can't may at our health hub... as the card machine doesn't work....so they have to pay by cash....who pays by cash and what kind of modern day company demands cash as their online software doesn't work and their card machine doesn't work?.....it makes us....sorry, Mindbody made us look like an absolute joke.

7. Instructors haven't been able to log on

8. We haven't had our payments through to our bank

Years ago, They sold me the idea that their software was worth every penny because my classes would be shown on the app. And the visibility would allow clients to see my classes at given times and search radius.

My most important class has not appeared In the app on the clients end for the past years. I realized this today. On my end and in my app as business owner I could see my class so I never realized the class had never been visible to potencial clients who are searching for a Zumba class in the app. I just trusted Mindbody was doing their job.
They solved the problem today when I searched for my new virtual class and I realized the class was not listed or visible on the clients app or on their end. I was with them over 2 hours on the phone explaining this situation. They just apologized, asked me if I was happy that they resolved he situation, I mean, Come on! it was insulting and audacious on their part! They have been charging me for years for a service they have not provided. The least they could have done was offer me some kind of compensation, this is TERRIBLE!

Robust feature list, aesthetics are ok.

The sales team will say whatever they think you need to hear to get you signed up, even if they are not fully sure about the functionality of certain features or if the platform is a good fit for you business. They will tell you it is a great fit, even if they know it is not going to work for you.

I spent hours and hours describing in intricate detail the needs of my business and going over the functionality of the features to make sure it would work. They assured me it would be great. After being sold and working on on boarding for months, because it is an incredibly convoluted process, I came to realize the features I was relying on did not actually work as described, leaving me without an operating system for my business during peak season.

The sales team and the development team and the onboarding team act completely independently and do not communicate consistently with the customer or each other, leaving wide gaps in the sales team's understanding of the actual functionality of the product. Instead, you will be provided misinformation, no matter if that leaves you and your business grasping for straws.

When you try to work things out with customer service, they again tell you one thing and don't follow up or act completely different once you are off the phone. I was told I would get a full refund, only to never see a cent or ever get a call back.

They also charged my credit card MULTIPLE times after I canceled; I had to wait 30 days to get my money.

It is a functional tool if you have hundreds of extra hours to set it up, understand its glitches and manage around its shortcomings.

We have been using Mindbody for 5+ years. I don't believe the software is designed by anyone who actually uses it because it is the opposite of human centered design. I am writing this review because we have spent 6-7 months trying to set up payment for another site and their team has given us nothing but the run around.

During the pandemic, they withheld funds for no reason at all and made all their users write for "Permission" to get money they got from clients who had paid for services.

The Credit cards fees are hidden and contain numerous hidden fees and on top of that they can't eve make software easy to use.

So many examples of things that could be simplified:
Cancelling someone's recurring class scheduling is a ridiculous 9 click(!) process for no reason at all.

The tool looks different and functions different in every different place. From the software, Online APP or imbedded tools on your website. They all can do some things and not others. ZERO CONSISTENCY in look or functionality.

Billing with online tools can't be targeted to a location. Only charges run by staff in the software can be designated to a location.

Scheduling people into classes is also a process that takes numerous extra steps and time.

Every day, you spend an hour "checking out" appointments to find the few that might have billing issues instead of having something easier to use that would check out appointments that have billing already.

ZERO RESPONSIVENESS to feature requests.

Membership restrictions.
payment on account
consumer online portion is in Italian ( the language of the country I live in)

Everything! Was told the app was available in Italian when I was sold the system. 1.5 years later there was a price increase and still no Italian app. I am in Italy and this is one the most important features of my business.
* lowest level barely gives you the basics you need to run a business.
*By law, I need sales broken down into 3 categories: 1. total sales 2. sales at 22% VAT 3. sales at 10%. Unfortunately, at the basic level this is NOT offered. My sales reporting is per the Italian Law as we must report to the government in this format. It isn't worth paying extra a month for a report I need by law.
*By law, I need scontrino and fattura capabilities which they do not have available for Italy yet they continue to sell to Italy. MBO is not compliant with Italian law. They have been very unresponsive in correcting anything and continue to sell in Italy.
*TotalWOD not great
*Can't put more than 1 item in a contract.
*can't do inventory
*horrible customer service. takes over a month to get a response via email and several hours waits on chat or phone.
*constant price increases
*there is so much more I really do not like about Mindbody Online. They shouldn't be selling in a country that they are not compliant with the law at the basic price.
*They are NOT designed for a CrossFit Box.
*The system is too slow regardless of the operating system. I have tried it on a MAC and a PC.
*when a SEPA/ACH fails and gets returned, it doesn't alert the system. It used to do it with the first 3rd party processor (ayden) but doesn't with PaySafe. MBO said they would look into it and never got back to me so now when something fails, I manually adjust the account. It is a pain.

A software system should make your life easier.... NOT mind body online. Worst system ever! I am would not recommend it to anyone especially a CrossFit facility operating as a normal business (non ASD). You will waste hours with them.

Truly, think twice before you choose MindBody Online. It is horrible for small businesses.

Nothing. I'm only using it now because I have 10 years worth of data and setup. I'll bail as soon as another company offers a data migration tool.

MindBody has is a despicable and and unethical company. Recently removing features that were available in the essentials version before creating a "Pro" version to extort existing customers to pay double the cost.

This company is trying to force people to upgrade by removing features that already existed in our current version. Features that made our jobs as studio owners a bit easier so we could use our resources elsewhere, like running our businesses.

Honestly, this company is the WORST. If they had any integrity or valued their customers at all they could have at least grandfathered in those features for businesses like myself that have been using their software for TEN+ YEARS instead of using sleazy extortion tactics to try to force us to pay for a version of software with features we don't need or will ever use.

I'm roped in already, but I'm dumping this company the second one of their competitors realizes the opportunity and cleans up their glitches and offers a migration tool for our data. In the meantime, anyone starting a new studio who's shopping for software should STAY AWAY from MindBody Online.

The sheer range of things this program can do is extremely impressive. Having just one program that can do so much is a huge plus in terms of simplicity and frugality. Specifically, it is very nice to have a POS, scheduling software, and online booking all in one. You can have two computers set up at your gym that can handle everything. Extremely convenient.

Customer service is pretty good. I never had to wait on hold for longer than a few minutes. Sometimes the help takes longer than seems necessary and is difficult to follow, but I think that is more than fault of this somewhat convoluted software than the actual customer service itself.

The software is easily accessible from anywhere. Surprisingly, their mobile platform is actually pretty good!

The main Con in a word is Convoluted. Everything is multiple steps, navigating the software can be difficult, and the layout is not intuitive in the slightest. I strongly dread training new employees on this software. It usually takes me about two hours just to go through everything with them...It's a headache. Like anything else, it's not too bad once you learn it, but learning it is not fun.

The POS is a little clunky. Processing is a bit slow- this was an issue even on a new computer. At my former employer, we actually ended up buying a different POS because we were so tired of putting up with the one built I to Mindbody. We still used the Mindbody one for class and competition registrations, but everything else (open gym admissions, merchandise, snacks, and drinks) went through the other system.

Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.

No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.

- If most of your business is direct debit based, and if you can get your customers into their paysafe (netbanx) system, then the transaction charges seem competitive (plus an extra monthly fee).
- There are lots of features
- It has a custom app that looks pretty

- The app will also advertise any of your competitors on mindbody when people look for you
- You feel like you are dealing with a big company that doesn't ultimately care about you or your business, just your money
- Legally dubious "No Refund" policy will be enforced regardless of the reason you ask. Contact your consumer ombudsman if they try this
- Inflexible back end - jack of all trades approach

The actual customer interface is pleasing to look at. Customer support had a fairly long wait most days, but when you did get through to someone, they could usually solve the problem or let you know there was nothing they could do to help.

I was contacted by a Mindbody sales rep who said their software would be "perfect" for doing online reservations for my business. I'm more than a bit disappointed in their software. This is a classic example of a very poorly designed system that has been endlessly fixed and patched.

Here is my biggest complaint. The software allows a client to purchase more seats than what are available in a workshop scheduled for a particular date. CAN YOU BELIEVE THAT AN ONLINE RESERVATION SYSTEM ALLOWS MORE SEATS TO BE SOLD THAN ARE AVAILABLE? Really, it's true. It is really and unbelievably true. Happens to us week in and week out and I have to call customers to apologize and fix the mess.

Every month I have to schedule my classes and get them into the system. Because the software is so clunky, it takes a lot of time, multiple screens and it is prone to errors. I've recently switched to a new software system and what takes me 10 minutes now used to take me an hour with Mindbody.

Training employees to use the system is extremely difficult. I finally gave up and just did the work myself.

Their latest 25% price increase had me running for the door.

There are other reservation systems out there that you can find on this review site. Don't waste your time with this one.

Familiarity which is also its weakness

Considering there are so many new platforms that don't have the tech debt look to newer more innovative companies. MBO will see you on 20 years in the business but in tech that is actually more a liability to them. There platform coding is outdated and they are not flexible. They require third parties (more cost to the user) to patch what they can't create themselves.

We have been with MBO for almost over 4 years. They have the right to change you billing options at will. So complicated to get anything done. They have a department within a department. You try to get an answer to a question and you are sent to three different people and maybe you will get an answer. Our Account Rep can't even get an answer to our question and refers us to the website or refers us to another department because they don't have the power to fix (change an email address).

They changed their billing tiers and ours was obsolute. Instead of talking to us and finding which of the new tiers we wanted they took the liberties and changed us to the more expensive tier. We didn't need the functionalities of the more expensive tier. When we asked for a refund they denied us saying that they emailed us. Problem is the email they had wasn't even an email that has ever existed ([email protected]) and not the email used every single day to sign in and had every single permission within the software.

The software is easy to use [once you practice]. It allows us to do everything we need, to an extent, with scheduling private sessions, massage, requesting appointments, as well as checking students in to classes, allowing them to purchase retail. It seems to have everything we need rolled into one package, at least for us with the Ultimate package.

I think there should be more webinars on how to use the software. Yes, there are videos to watch and the certification process, but this does not allow for open dialogue, questions to be asked, etc. Webinars w/ a MB customer support team available to discuss would be ideal and allow us all to know more of what our system has available for us to use / take advantage of.

The ladies I worked with getting connect to MindBody...Amazing! These ladies presented me with a great opportunity to connect to a huge network of people in my area that typically engage in massage services. The set up is easy, and you will have someone that makes sure you are ready to start using your scheduling system.

Tech Issues: I had nothing but issues when it came down to my clients being able to join the network and start booking appointments. What I was the most shocked/upset with is there not being a protocol in place when it came to these issues, and the reps not being sensitive the matter at hand. I couldn't have been the first person with guest experiencing an issue exactly, or similar to mine. One time it took a client 6-7 times to successfully book an appointment!?!? I am available for walk-ins, so I could only imagine how many others just passed to the next massage therapist with a working scheduling system! Talk about upset and frustrated! While everyone is pleasant to speak with, kinda helpless when it came to the tech issue I had.

Phone Calls: You will get phone calls from companies that partner with MindBody. Constant Contact is one. A email marketing scam! There is a button under the Manager Tools for them! If you are interested in a service like that, speak to SignPost. Value is much higher than Constant Contact. My point is you will have someone integrated with MindBody looking to squeeze a few bucks out of you weekly.

Online Payments: Again, a hidden MindBody business entity. Can only use the merchant company they have. You cannot even post a deal without have a merchant account with who they provide. Deals are ways to get discovered on the platform...the hook. In short, your are forced to have the merchant MindBody provides. More squeeze.

There is a 31 day cancellation policy in place, so I lost a few coins this month to a system they can't even figure out of how to diagnose and repair. I didn't argue with them to get my money back because I've wasted enough energy talk to the reps at MindBody.

Good luck business owners needing this type of service. I wish you the best!

Very easy to use once you get set up and figure it out how to make it work for your business. Before MindBody changed their software capabilities... again... there was so much flexibility in how to use the software and it has so many very applicable functions for multiple business types. Customer service has ALWAYS been amazing and the interface is very customer friendly. It also has a great app for online booking.

How much the program changes in terms of the way the interface is used; every "update" has made the system very complicated for our businesses use, and we would constantly be retraining our employees how to use get around the new changes to use the software as we originally purchased it for. As of a month ago, they just implemented a new payment tier system that has limited our previous uses and is forcing us to pay an additional (went from to get most of the functions back and a bunch we don't want or will ever use for our business. Which leads us to our final issue... MindBody is constantly upping their prices. We have been with them for 5 years (???) and every year they are charging us more. In summary, too many changes with little warning, new functions are being implied that we don't want nor will use but are expected to pay for, and capabilities we had before we are now expected to pay more for after years of access. We wished we could have stayed with them, but they seemed to have outgrown our business and overshoot our needs.