Mindbody reviews

finding about beauty needs can all see in this software. It is easy to use, can customize, and consists a lot of great features.

I’m just disappointed on its customer services. it takes a long time to take action.

Booking was easy after the initial set up was figured out.

Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.

From the end user standpoint, very easy to click links and pay

Doesn't always fit exactly what we are looking for with ease of use to enter our training sessions. The credit system isn't always the easiest for end users to understand, and thus for us to use.

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.

Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.

Easy scheduling and visibility of class availability for customers, relatively easy use for studio staff.

Quite pricey for functionality. Multiple logins required for multiple studios. Frustrating limitations for custom reports.

I appreciate client accounts and organizational setup

Their lack of ethics, stealing from their clients by advertising their own products to your client base, the u reliability of the app and scheduler, the unreliability of payment processing, the additional fees from payment processing, the costs, the customer service, gaslighting customers and [sensitive content hidden] to avoid taking responsibility for their failures, etc

I strongly caution against engaging with Mindbody for your business needs. The support provided by this company is shockingly inadequate and will leave you stranded when you need assistance the most. When seeking software solutions for your company, robust and reliable support is crucial – an aspect that Mindbody sorely lacks.

The system itself is plagued with numerous flaws that will inevitably disrupt your day-to-day operations. Any initial support you receive during the demo or sales phase is misleading, as it rapidly deteriorates once you've committed to their services. Mindbody's choice to hire overseas support staff results in poor communication and a distinct lack of understanding of their own system.

Attempting to obtain assistance becomes a frustrating endeavor. The overseas support team often puts you on hold while they familiarize themselves with the system's issues before attempting to provide an explanation. Presently, the company fails to provide adequate training and support for the team responsible for assisting you, leaving them seemingly lost. Attempts to escalate the issue and speak with someone senior go unanswered, leaving customers waiting for hours.

Unfortunately, after committing to an annual contract, you'll realize that you've invested considerable time and energy in inputting all your data into a system that proves to be unreliable. Transitioning to an alternative software solution and retraining your team becomes a daunting task, consuming a significant amount of time and effort.

As a busy entrepreneur, I find it impractical to dedicate the time needed to decipher the convoluted information on their website or endure the lackluster customer service. I strongly advise exploring alternative options for your business software needs, as Mindbody may prove to be more trouble than it's worth.

I strongly caution against engaging with Mindbody for your business needs.

Easiest to use compared to other scheduling systmes

the least i like about the system is that it is a bit pricy

Flexible client scheduling, calendar, employee management

No dark mode, updates break some features, slow ui and updating

Pretty comprehensive interface you can get up and running pretty quickly. Allows you to see your schedule.

Always raising the price. And sometimes the tech support was not there to help me

Easily navigatable and easy to make changes

No issues at all with MindBody, it was my favorite of the scheduling programs ive used

I used this product mainly to sign people into class and occasionally to book people in for a treatment. I appreciate that Mindbody offer the opportunity to do both and allow for therapists to run their practice out of the studio. I cannot comment on the quality of charting options available.

I have used this platform for 8 years and I have never grown to love it. It frequently glitches. It isn't the most user-friendly. The last time I used it, they were trying to implement a new UI to sign people into classes. Instead of presenting an inviting, easier format, it's just incredibly annoying and counter-intuitive. Turning the prompt down once doesn't work; every time I log back into my account I have to click on a small button to use the old version.

Although I don't know the cost, I have heard from many that it is very expensive for what it is you're getting.

Easy to use and easy to change things. Also schedule online is easy.

There are 5 different ways to do the same thing.

I love the ability to print and send off monthly reports. It makes it easy from an accounting perspective. Clients love it as well to book into classes, cancel classes, or looking at the schedule.

Yes, it's a bit on the pricier side, but costs less than an accountant and I get the data I need. The ease makes it worth it.

Schedule reminders would notify me frequently, often when I had completely forgot

Client management needed more options for communication

This has been a life saver when it comes to booking !!!! Super easy to use

This is one software dont believe has any cons