Stripe reviews

I’ve always had great service and results.

Overall good experience, we used their product for years before we eventually had to make the switch to another platform. At the end they kept tightening up their restrictions and make it extremely hard to do business with them.

We implemented Stripe because of its ease of use but it’s turned out to be a nightmare. It’s as though Stripe decided that we are not a legitimate company and targeted us to prove it at any cost.

Every few weeks we were asked to produce the same previously requested documents. We have never had a single customer dispute yet they unilaterally decided we were high risk and returned recently charged purchases to our clients who have already stayed at our vacation rental.

We went viral with over 5.5 million views of an influencer’s video which caused had a huge uptick in business. I’m not sure if the volume of business caused Stripe to be concerned. They requested a selfie and an upload of the ID they already had on file. After I uploaded the selfie and my US Passport I got a notification that I was now good to go. This was followed by an email two hours later that we were deemed to be too risky and funds would be returned to our clients.

Stripe then took money from our bank account and I assume will be sending it to clients who have already stayed at our property. We are hoping these funds will be returned to us.

In a nutshell, Stripe stole from us - there were no customer complaints. We contacted the customers and are praying they will send thousands of dollars back to us using another method of payment.

I use stripe often and I have it integrated into my website so that I can take online payments. I also have it integrated into my accounts software (Xero).

Good, just make sure you follow their rules for privacy policy.

Very easy to apply, easy application, good communication with update pay down emails

I have had an excellent experience with Stripe, the magnitude of features available make this a one stop shop for my business needs

Stripe has been a reliable payment platform with great dashboards and tracking, though fees and occasional delays in support can be drawbacks

Overall we have used it for years and are very happy, it has great integration and allows people to make card payments and set up payment plans

Not at all good. After my issue with transaction fraud, I could not speak to customer service. It’s virtually impossible to get someone on the phone or just get help in general as a small business owner.

My experience with Stripe has been incredibly frustrating. My account was suddenly closed due to claims of "unauthorized payments," which were factually incorrect. There were only three transactions involved, all of which were authorized by the customers. Despite providing clear explanations and offering to verify with customer communications, my support tickets were automatically closed, and I received no meaningful follow-ups.

Even worse, my customers’ refunds are now at risk due to this account closure, and there has been no assistance or clarity from Stripe's support team. The responses I did receive felt automated and dismissive, offering no real solutions.

This has severely impacted my business and my customers' trust. I urge Stripe to take complaints and customer support issues more seriously. This level of service is simply unacceptable.

Brutal experience they still owe my corporation. Go to moneris. You’ll be happier.

Stripe was an game changer for us, as an SEO agency we always wanted clients from North america and Tier 1 countries, but the bank fees always took an huge part from us, But stripe solved it for us, Their fees is very low, Stripe is one of the most important payment system for us.

NO customer support. It is only through emails, you only get a response at night which makes me think it is outsourced, and the response is always the same even when you tell them it doesn't work.

if you try to contact support and think you can solve something, FORGET IT! they just connect you every 30 minutes to another agent who has no competence for basic things, I don't understand how a payment gateway that manages money can have such an approach! they are maximally impossible and not helpful at all! this is my worst experience! I believe that this payment gateway will end soon! they only rob sellers of money! if you own an e-shop, don't even think about this payment gateway, and if you have one, end the cooperation as soon as possible, it will be your best decision. You'll thank me later.

Generally very positive. I like the speed at which the payouts reach my account and my clients report easy use when using stripe to pay the deposit for their appointments. Fees could be a little lower but generally no complaints!

I have had enough. DO NOT USE. It has taken me 2 months to refund my customers after we had an event cancellation. And even then they didn't help. It was so painful.

This is the worst customer experience I have ever had.

This is the third time contacting Stripe about this issue and every time they go off on some tangent about something that isn't even the problem.

I was not able to refund my customers with my account as it capped me at withdrawing 1.5k.
I tried to transfer money to my Stripe account so I could complete the refunds.
The money I sent automatically got sent back to my bank.
I just want to add to my balance so I can refund my customers!!!

I contacted customer support, as usual they go off on some weird tangent talking about something irrelevant but in a polite voice so it kind of looks like they are trying to help? Infuriating.

I will take every single effort possible in my power to change my business away from Stripe because they have the WORST customer support and the worst experience.

Do you know what would be better than the support that I am getting? None. Because at least it wouldn't waste my time talking to a brick wall.

The support agents are either stupid, can't understand English or have been told to play dumb on these issues.

I am able to link up Stripe to several different software platforms such as Simplybook.me and Mariana Tek. I also used Wix with Stripe.

I have never encountered customer service this bad, or this degree of incompetence and ineptitude. I wish I could rate this organization lower as nothing I've dealt with could even compare to how bad my experience was with Stripe. I would never use this platform for anything.

It is literally the worst experience that I have ever encountered how can a company of this size can get away with no technical or general support is beyond me. My suggestion to anyone, avoid this entity with a passion but if you are ok with no tangible support then by all means utilize their services.