---
description: Gedetailleerde beoordelingen over Medallia Experience Cloud: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Medallia Experience Cloud met soortgelijke producten.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Medallia Experience Cloud reviews, prijzen en scores | GetApp Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Customer loyalty software](/directory/204/customer-loyalty/software) > [Medallia Experience Cloud](/software/90979/medallia-enterprise)

# Medallia Experience Cloud

Canonical: https://www.getapp.nl/software/90979/medallia-enterprise

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> Medallia is de marktleider in het beheer van ervaringen waarop meer dan duizend internationaal toonaangevende merken vertrouwen. Volgens het Total Economic Impact™-onderzoek van Forrester Consulting in opdracht van Medallia, kunnen organisaties die Medallia gebruiken binnen 3 jaar $ 35,6 miljoen aan waarde en een rendement van 591% realiseren.
> 
> Oordeel: score van **4.5/5** door 33 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.5/5** | 33 Reviews |
| Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Medallia
- **Locatie**: San Francisco, VS
- **Opgericht**: 2001

## Commerciële context

- **Beginprijs**: US$ 5,00
- **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Argentinië, Australië, Brazilië, Canada, Chili, Colombia, Duitsland, Ecuador, Frankrijk, Hongkong SAR van China, Ierland, India, Israël, Italië, Japan, Mexico, Nieuw-Zeeland, Polen, Singapore, Spanje en 3 meer

## Functies

- 360-gradenfeedback
- API
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Actiebeheer
- Activiteitendashboard
- Anonieme feedback
- Aselecte indeling
- Beheer van enquêtes/peilingen
- Beheer van negatieve feedback
- Benchmarking
- CRM
- Chatten/messaging
- Communicatiebeheer
- Dashboard
- Distributie via meerdere kanalen
- E-mailmarketing
- Engagement tracking
- Enquêtes en feedback
- Enquêtes opstellen

## Integraties (15 in totaal)

- Contentsquare
- Fullstory
- Google Maps
- Jira
- Lockdown & Crisis Communication Platform
- Marketo Engage
- Medallia Digital Experience Analytics
- Quantum Metric
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Tableau
- Twilio
- Workplace from Meta
- Zendesk Suite

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Customer loyalty software](https://www.getapp.nl/directory/204/customer-loyalty/software)

## Gerelateerde categorieën

- [Customer loyalty software](https://www.getapp.nl/directory/204/customer-loyalty/software)
- [Review management software](https://www.getapp.nl/directory/575/feedback-and-reviews-management/software)
- [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software)
- [Enquête software](https://www.getapp.nl/directory/234/survey/software)
- [Software voor medewerkersbetrokkenheid](https://www.getapp.nl/directory/715/employee-engagement/software)

## Alternatieven

1. [Survicate](https://www.getapp.nl/software/101401/survicate) — 4.6/5 (99 reviews)
2. [Typeform](https://www.getapp.nl/software/91581/typeform) — 4.7/5 (945 reviews)
3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [SurveyMonkey](https://www.getapp.nl/software/2371/surveymonkey) — 4.6/5 (10427 reviews)
5. [Trustpilot](https://www.getapp.nl/software/113149/trustpilot) — 4.5/5 (1202 reviews)

## Reviews

### "It is a great tool to hear what our members needs, still learning all the features that are offered." — 4.0/5

> **Geverifieerde reviewer** | *28 november 2017* | Uitvoerende kunsten | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: The Reps are amazing and so helpful\! There are a lot of functions built into Medallia. My company and I are working to learn everything it can do and show us. They break down a lot of data and really show us how to analyze what is happening in our clubs.
> 
> We collect a lot of insights and data from our members using this.

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### "Good window into customers experience" — 5.0/5

> **Travis** | *10 juli 2021* | Telecommunicatie | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: I like that the software gives customers the ability to provide not only a numerical rating system, but also a chance to put their experience into words.
> 
> **Minpunten**: I feel like the surveys can be a little too vague sometimes, making it difficult to accurately describe the events of their visit pertaining directly to my performance.
> 
> The viewing of customers input is fast, simple, and always helpful.

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### "Service agent reviews" — 4.0/5

> **Patricia** | *12 april 2019* | Financiële dienstverlening | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: I am able to sort survey responses according to user and identify areas of excellence \& improvement opportunities. I like the function to respond with a customized thank you email.
> 
> **Minpunten**: Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.

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### "Medallia helps you know and respond to your customers" — 4.0/5

> **Rita** | *22 april 2021* | Horeca | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: It is simple to learn, has many features that are able to be customized. It gives quick snapshots of satisfaction scores as well as deeper dives into trends of our business.
> 
> **Minpunten**: You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.
> 
> We look at how we are doing all across many social media platforms with this software, which saves time. We discuss as a team what opportunities we can control based on responses, and make action plans to address them. It has good reminder icons to help us respond in a timely manner to positive and negative reviews.

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### "Simple Tool Great Results" — 5.0/5

> **Samuel** | *12 september 2019* | Marketing en reclame | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: It's really easy for users to request feedback from customers. The format is for the most part fool proof and self explanatory.
> 
> **Minpunten**: We've come across issues with having completed reviews feeding into our website. We've been having integration challenges for some time.
> 
> For a lot of industries, return on feedback is difficult. This tool has helped us increase that return.

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## Links

- [Bekijk op GetApp](https://www.getapp.nl/software/90979/medallia-enterprise)

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| es-MX | <https://www.getapp.com.mx/software/90979/medallia-enterprise> |
| fr | <https://www.getapp.fr/software/90979/medallia-enterprise> |
| fr-BE | <https://fr.getapp.be/software/90979/medallia-enterprise> |
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| pt | <https://www.getapp.com.br/software/90979/medallia-enterprise> |
| pt-PT | <https://www.getapp.pt/software/90979/medallia-enterprise> |

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