UKG Pro reviews

Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

User friendly, customer support, learning resources

The compensation module is clunky and so is the time management. We have work arounds but sometimes there is more work involved since they cannot be fully configured to what we need.

If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

A modern and flexible tool which very helpful in tracking the payroll of an employee.* Timecard Entry and Automation of Scheduling to enter Timecards.* Easy-to-use Mobile Application

It would be better when the tool overcomes the least feature of UKG Pro would be the lack of customization options.

We have been using Ultipro for about 4 years, and it works great. We manage our time sheets, as well as employee performances in the program.

My biggest con as a user is having a difficult time telling when I punched out, or if I had just punched out minutes ago. This causes a lot of dependencies.

The ability to customize the system when needed. Easy to use, seems fairly user friendly.

Time and attendance tracking leaves some things to be desired, hopefully with the merger with Kronos this will be addressed in the near future. There are still some aspects of the system that do need to provide more customization.

I like the fact that the UltiPro platform can be customized to fit our company's needs. We are a small startup in the transition to growing into a high yield financial company. We just on boarded 150 people in the last few months. We needed something to handle the live-time clocking in and out of employees. So this feature, among housing a live corporate directory, has proven to be easily implemented.

The layout of the menu. There is a lot of unused white space on the web app. When looking for the time clock I have to navigate through two sub menus.

The UltiPro user interface is intuitive,easily customizable ,easy to navigate and i have been impressed with how UltiPro has continuously improved over the years ,with new features being added regularly. UltiPro has been superb for my team as a tool for time keeping.
Cognos analytic is a stand out tool on UltiPro , and simplifies the process of reporting on our payroll. I like the standardized report ,and the freedom to edit the names and modify them to fit our business need is priceless.

Ultipro's workflows are very limited . I will like the user interface remodeled in a way that we are able to view the "compensation-history" from one page , for every staff in the organization.

I like Ulti-Pro since it is our means of getting paid. It's very easy to use, and I'm able to make adjustments (if needed). I'm also able to submit vacation requests, time off requests, which is then sent electronically to my boss for approval. Very simple and works efficiently. We are now able to see the amount our paycheck will be ,in regards to the amount of hours we have worked.

I don't have any issues. It is very straightforward and easy to navigate through.

Makes it easy to keep track of all current and past deposits and your hours

Some functionality of the app didn't quite work with Apple

The only nice thing about this software is that it has a mobile app- which most payroll systems do. Also, every once in a while, you will call in to the Customer Care portal and get someone that knows how to help. Those instances are few and far between, but they happen!

Where do I start?
1) Communication: AWFUL. No personal contact with a UKG rep. There is not one person we can call when we have issues. We are always directed to the main call center and sometimes are given a case number and wait DAYS before someone calls back to assist with an issue. They only give you attention during implementation and then POOF- You are on your own.
2) System changes/updates: Since the merge with Kronos, Ulitmate (now UKG), has made system changes that make simple tasks for the administrator impossible. Their menus make no sense; finding information takes forever and is not user friendly.
3) Reporting: Their BI system is so bulky and hard to use. If you want training, they direct you to pre-made videos (cannot ask questions) or you have to pay thousands for a personal training. I had to run a simple report the other day and it took an hour to build. The people that designed this system clearly don't use it.
4) OVERALL- This software gets the job done but it takes double the time with little to no customer service, horrible reporting and zero training that lead to daily headaches.

Been using this site now for our clocking in and out at work for 5+ years.
Very easy to use. Site has never been down, always up and works.
The site is speedy to navigate.
Allows me to easily and quickly log in and out.
Allows me to pick easily pick my insurance every year and has all the information I need on the site.
Allows me to quickly get a brief overview how many sick/personal/vacation days I have and will earn.
Can hop in and request days off very easily and then view a yearly calendar to see what I have already added in the future and the past.
We also use this for our performance reviews. Not a fan of those but the site makes it work OK.
Site times out at 30 minutes and it gives you a countdown before it gets there, so it makes it easy for me to see when to clock back in for lunch.
I can also view my paycheck stubs here.
It is very nice to have access to all of this in one location.
I also hear it integrates with AD credentials but we have not implemented that.
I have used other HR websites such as Kronos and this one is so much easier to use.

Honestly I cannot think of anything negative to say about the website. I have never had a problem with it.

UltiPro is an easy to use Software that provides me with easy access to all work related information. The mobile application is great when I am on the go and need to get access to a quick piece of information. It allows me to view all my tax information as well as insurance information. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way.

I would say the biggest Con for the software is the mobile app does have some missing features of that compared to the PC software. On the mobile app I am not able to access some features that normally I would be able to. Other than that I do not have many Cons for this software if anymore at all.

UltiPro is quick with processing payrolls.

You can tell there were many different developers.

It is very easy to navigate when you're searching for some info on your health benefits, and looking for other higher up employees if you have issues you need to report such as conflicts with other employees. It list everyone above you without having to ask your manager for email addresses from say the person who handles HR issues.

Nothing I have always found it easy to navigate and if you can't figure something out say for instance logging into some of our companies intranet websites for training and other purposes it has a step by step solution for anything you can think of company related.

This experience has been so terrible I can't think of anything positive.

Implementation assistance was nonexistent. Everything we try to get help with is a huge expense. Turnover of account reps is constant. We are on our third or fourth in about a year of using the system.
No one gives you their phone number and every request has to go through a case management system that they never respond to. Setting up a file feed is the most frustrating experience I have ever encountered. They use outsourced consultants that take like 6 months to schedule. The file feeds that we requested before we started using the system are still not completed a year later.
The one feed we were able to get setup needed one organization code repathed. Its been three weeks since we entered the request and they have not even started it. We were told once they get around to starting it, it would take eight weeks. When you questions them on why something so simple takes so long they just give you absurdly inflated project timelines.

UKG Pro is very versatile, easy to access, and even easier to use as a daily tool in the workplace for both employers and employees.

there really isn't much to not like about UKG Pro, as an user and not an administrator I am sure there's many more tools and option I don't know of but it has always worked correctly for me.

Reporting capabilities. Variety of reports available and fit every need

Case system. I find it very time consuming. Fill out information then wait to hear back, then ask for up dates and wait to hear back.

I like having a centralized hub for everything from Time Management and HSA contribution modifications to company announcements. This software allows for pretty good customization and is not something that is an out of the box solution.

Some features are used more than others, and the “others” aren’t necessarily able to be removed. I also am not sure that a scaled down version makes sense for the mobile app. I think it is predictable that a scaled down version would be a good solution, but removing features for a mobile app seems a bit lazy. It would be better if the mobile app had the same features, just redesigned for a mobile experience. For example: While I may not expect to change my HSA contributions from the mobile app, I should at least be able to see my time off requests and approvals.

I really liked the ease and convenience of being able to clock in daily with this app, on my phone . I was able to request time off , sick days , holiday pay, through here . Without having to go to my director . I could easily check my paid time off balances , accruals , etc

I had no complaints . I was easily able to use this , and get notifications immediately from my boss that she had approved or denied my Time off .

UltiPro makes it easy to track your employment, employee information, income, T4, and a whole lot more. This makes it easy to do most things yourself like printing your payslips, changing your address, etc.

This software is secure and navigation around the site is extremely user friendly. I have never had such access to my employment records before it has been so beneficial.

Another thing that has been amazing is the customer service. It is always fast and efficient.

having to put in a code every time you log in can be a little annoying but I know it is for the safety of my information. There is an option to pause the codes on the device you are using for 30 days which is helpful!

UltiPro is very easy to use and I have information at the touch of my fingertips. It is easy to log onto and start using right away. It is a very friendly system and easy to find information. If I am unable to do something the ulit-university is just a click away or I can always create a case and get a call back within 24 hours. The ulti staff are excellent and are always helpful. I can always log on anywhere and complete my work.

The mobile app does not always work for my employees to clock in and out on. Would like to be able to approve time prior to payroll without having to approve every sheet.

The integration with our background provider was very easy to do

Nothing is configurable. It does not fit anything complex. Poor notifications automation for candidate experience. You can not configure the application for candidate experience. Terrible implementation and testing and deployment process. There are so many things. Comp data is 1 field - can create multiple fields for the offer letter. The offer letter is mostly manual since they have limited merge fields. Dashboards are not configurable so you can only present UKG items. Pre-screen questions cant manage in groups and are complicated to bring into requisitions. Candidates can't withdraw from their applications. Req creation process long and not easy for manager self-service.

While on the app, the functionality is a bit limited, but when accessed from a computer, there is a lot of details you can view and edit (if allowed by your company) regarding your profile, benefits, time off, etc. it is very complete, with work summary, details about employment and it connects with a learning platform so everyone can be up to date with the lates company policies. Payroll stubs are also viewable and you can be notified when they are ready to be viewed.

Maybe more features could be accessible for employees when using the app; it seems a little limited. At our workplace, sometimes the punches are not recorded on the employee station, causing problems with hours because it does not register them.

Lots of info at my fingertips. Can make changes to my personal info without bothering HR staff. Able to see current paystubs, past, and vacation info at any time of day, and it's updated at least every week. A very complex, but complete application as far as I can see. But that doesn't always make it easy to use.

Slow to use. Hard to navigate and find what I want. Things are not laid out logically. Abbreviations and terms are cryptic and illogical. They may make sense to the designer, but not to the rest of us. I suppose most of these function are custom, so perhaps the software company should not be blamed. Clicking on some tabs or buttons opens a blank page or folder. Overall, it takes way too long to find things and use the software. It takes 4 or 5 mouse clicks just to print a paystub, for instance. And there's no way to print a range of them. If there are shortcuts to these types of things, they are not obvious or shown.