SysAid reviews

SysAid
Totaalscore
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482 reviews

- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great ITSM platform with great capabilities
Beoordeeld op 28-8-2023
SysAid is the answer to the issue of manual customer management. We utilize it for contract and...
SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.
Pluspunten
The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.
Minpunten
There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
SysAid - The Lion King Of Ticket Managment
Beoordeeld op 28-11-2023
Pretty Good with managing and working on tickets. However there can be some improvements in the UI...
Pretty Good with managing and working on tickets. However there can be some improvements in the UI level. Hope you guys work into that. Thanks!
Pluspunten
1. Communication with End Users with Email Integration
2. Ticket management (Ticket routing, Status Updates etc)
3. Ticket Administration (Reports, Surveys etc)
Minpunten
1. UI is pretty Old
2. There are some issues with the email-sending feature where even an extra comma in the addresses would show the message not sent but still the message will be sent which the sender will be unaware of.
3. List views in SysAid automatically refreshes which makes me lose all the filters which is really frustrating to be honest.
Overwogen alternatieven
JiraRedenen om over te stappen op SysAid
JIRA is good for managing Sprints but SysAid is quite easy to use and manage the tickets.- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
SysAid - Good Product for the money
Beoordeeld op 29-11-2023
Pluspunten
Excellent customer service - both responsive and knowledgeable
Importing users from AD makes administration easier
Minpunten
The reporting functionality needs improvement - should be easier to create ad hoc reports
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Useful Helpdesk Tool
Beoordeeld op 20-10-2024
The system is a good all rounder and easy to customise, the Sysaid support team are quick to...
The system is a good all rounder and easy to customise, the Sysaid support team are quick to respond and have always been very helpful in resolving queries. The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product
Pluspunten
Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can then update category codes and assign certain templates to certain teams, this saves time and improves efficiency, sending certain tickets to the right people as soon as the ticket is logged.
The availability of work flows saving repetition of manual tasks and time for the Helpdesk to complete.
Sysaid can link with AD ensuring contacts are up to date and accurate, previously adding contacts was a manual task
Minpunten
The user interface is slightly dated, to review multiple messages in a ticket, you have to click on each e-mail to review the comms, this can be laborious.
The ability to have multiple reports of your choosing on 1 single cluster report is not available
- Sector: Detailhandel
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SysAid a highly recommended option
Beoordeeld op 15-12-2023
For me, of all the software I have used, it has been one of the best, it can be generated, managed...
For me, of all the software I have used, it has been one of the best, it can be generated, managed in a fast and simple way.
Pluspunten
It is one of the most user-friendly tools I know, its performance is optimal and it covers most of our company's needs.
Minpunten
There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the problems is the remote connection, which is very slow.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SysAid best ITIL based IT Support tool in the market
Beoordeeld op 6-10-2023
We have been using SysAid for almost 5 years now and we have been very happy with the system,...
We have been using SysAid for almost 5 years now and we have been very happy with the system, support and have commited now to another 3 years to SysAid. We are moving to the cloud version in the next month so we are very excited about this. They are also not standing still on development so we will not get stuck with old outdate technologies.
Pluspunten
Ticket management, reporting and classifications is one of the key features that lead to the decision to make sysaid our long-term partner. The workflow functionality and teams integration is going to change our whole business, so we are very excited to move forward on SysAid Cloud. The customization is also a big plus for us.
Minpunten
The old-style interface but hat is also a thing of the past now that we are moving into the cloud and there new UX/UI is coming out early next year.
Overwogen alternatieven
Vision HelpdeskRedenen om over te stappen op SysAid
Financial and customization was the biggest issues with Helpdesk- Sector: Voedselproductie
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SysAid was a move in the right direction
Beoordeeld op 21-12-2023
The overall experience has been great. After using two other ITSMs, SysAid has been the best. ...
The overall experience has been great. After using two other ITSMs, SysAid has been the best. Implementation was a little rough but we crammed it all in within a month's time. I wouldn't recommend that. There is also a bit of a learning curve with workflows and other features, but once you get learn it, SysAid is a great ITSM. SysAid is very supportive and always willing to help.
Pluspunten
Ease of use for End Users. Self-Service Portal is easier for end user to navigate. Auto categorization of tickets and workflows.
Minpunten
Reporting, but improvements are coming next year.
Lack of RRM.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Sys-Aid
Beoordeeld op 27-11-2023
Using Sys-Aid has been easy and overall a great experience.
Using Sys-Aid has been easy and overall a great experience.
Pluspunten
Sys-Aid was easy to configure and allowed us to customize to exactly what we needed for our Help Desk Tickets. It allows us to track fields, build reports, have built in approval workflows. It helped to reduce manual tracking of approvals for requests.
Minpunten
Building in some of the New Hire and Separation workflows got a little complicated. Once we upgraded to a newer version, the workflow automation help was much clearer and helped us to get workflows built.
- Sector: Bankwezen
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
My experience using SysAid
Beoordeeld op 3-12-2024
My overall experience has been very good. We are satisfied with the features of the application.
My overall experience has been very good. We are satisfied with the features of the application.
Pluspunten
What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing. It is a user-friendly tool that integrates very well with Active Directory.
Minpunten
They don't have much support in Spanish.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
A reliable ITSM solution with better pricing.
Beoordeeld op 26-11-2024
It is one of the best ticketing tools available in the market & it can be easily customizable. The...
It is one of the best ticketing tools available in the market & it can be easily customizable. The self-service portal & knowledge helps the user for immediate resolution for common issues in the service desk.
Pluspunten
It is one of the best ITSM tool available in the market with better pricing. It has all the recent integrations like AI, chatbot, & it also works well with Teams.
Minpunten
There is a limitation for non IT departments & the app is not compatible with mobile,. The training to users may require signification time to adapt to the system features.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great, streamlined product which does what we need it to do.
Beoordeeld op 29-11-2023
SysAid has been almost the perfect product for us so far. Its done all we need it to do. We use the...
SysAid has been almost the perfect product for us so far. Its done all we need it to do. We use the MS Teams chat bot heavily and that works very well.
Pluspunten
The MS Teams chat bot allowing users to raise tickets directly in a Teams chat.
Minpunten
There are still a few bugs but these are being worked on. Sometimes entering data can be time consuming as there are not always ways to do it in a batch.
- Sector: Biotechnologie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
We're loving SysAid
Beoordeeld op 29-11-2023
We're loving SysAid. From the first contact we had, all the way to implementation, we had a great...
We're loving SysAid. From the first contact we had, all the way to implementation, we had a great experience.
Pluspunten
It checked all the boxes and it was easy to implement. Great support during and after the implementation.
Minpunten
Modifying the front end is a bit restricted.
- Sector: Voedselproductie
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
SysAid is for everyone!
Beoordeeld op 5-9-2024
Overall, I have had a wonderful experience with SysAid and look forward to another 10 year of using...
Overall, I have had a wonderful experience with SysAid and look forward to another 10 year of using the product.
Pluspunten
What I like most about SysAid is its ease of use, strong automation features, and the ability to streamline IT operations, making our team more efficient and productive.
Minpunten
What I liked least about SysAid is the occasional complexity in customization. While generally user-friendly, certain advanced configurations can be challenging and require more time to set up.
- Sector: Civiele techniek
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SysAid makes solving our end-users problems easy.
Beoordeeld op 5-12-2024
Great, the staff we work with has been wonderful
Great, the staff we work with has been wonderful
Pluspunten
I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app integrated in Microsoft Teams has been a game changer for our users
Minpunten
I think so far asset management, we use several products and none of them do exactly what we want them to do. They are starting to make improvements but, still missing some key features we would need.
- Sector: Informatiediensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Excelent ITIL Software
Beoordeeld op 11-9-2024
This is a very easy to use software, with exceptional capabilities due to be a out-of-box product...
This is a very easy to use software, with exceptional capabilities due to be a out-of-box product already with some examples
Pluspunten
Simple dashboards and easy to implement workflows with some out-of-box examples
Minpunten
Activities and Billable module are one of the points that need to be improved
- Sector: Computersoftware
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
ITSM Best tool
Beoordeeld op 4-12-2024
Happy with the product and good ITSM method.
Happy with the product and good ITSM method.
Pluspunten
Customer care and support , quick response.
Minpunten
End user interface , New enhancement take ages to implement.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Why you should use SysAid
Beoordeeld op 20-7-2024
I love using SysAid, like previously said it has made ITService management and ticketing very easy...
I love using SysAid, like previously said it has made ITService management and ticketing very easy for my organisation
Pluspunten
its Intergration to our cloud environment and the use of chat bot has made adoption of the product very easy in our organisation
Minpunten
So far I don't have any complaints, the minor compliant is more of a feature request for the platform to look more modern.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
Great ticketing system
Beoordeeld op 18-9-2024
Pluspunten
Great helpdesk ticketing system for small businesses.
Minpunten
Nothing. Only reason we left is for cost cutting purposes.
- Sector: Luchtvaart(maatschappijen)
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
SysAid a complete ticketing software
Beoordeeld op 22-8-2024
I am satisfied with the new intermigrations.
I am satisfied with the new intermigrations.
Pluspunten
a complete ticketing system that can be used in many fields.
Minpunten
most of its services are not included in the main package.
- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SysAid has been a game-changer for managing our IT needs. It's intuitive and efficient!
Beoordeeld op 10-11-2024
Pluspunten
The ticketing system is excellent for tracking and resolving IT issues quickly.
Minpunten
The mobile app could use some improvement for better usability on the go.
- Sector: Verzekeringen
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great helpdesk and inventory software
Beoordeeld op 3-11-2023
Great helpdesk and inventory software
Great helpdesk and inventory software
Pluspunten
very good helpdesk ticketing system and inventory as well
Minpunten
cost money for more administrators but can be implemented for more departments
Overwogen alternatieven
Zendesk SellRedenen om over te stappen op SysAid
Local Support- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Easy maintenance tracking all customer tickets while tracking employees at the same time!
Beoordeeld op 19-6-2023
Overall, I've been very happy with SysAid. My company relies on the ticket system for our support...
Overall, I've been very happy with SysAid. My company relies on the ticket system for our support team and I am able to log in and find any information I need quickly and easily with little or no effort.
Pluspunten
I like how you can search for tickets either by number or by customer name and find out all details relating to the customer and who is working on the ticket at all times. We also use SysAid to enter all details in our hosting environment, i.e. user name, email address, login info and server customer is using. We an easily track all details for our hosting environment on one screen.
Minpunten
I do wish that all windows had the same criteria for searching customer names.

- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 501-1.000 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great tool for incident management in a small org!
Beoordeeld op 3-12-2023
Pluspunten
SysAid has helped me manage the incidents and log incidents efforlessly
using various channels like email, the self-service portal, or directly reaching out to the staff which made reporting issues quick and hassle-free.
Minpunten
They do not have free trial for a long time with timited features.
- Sector: Supermarkten
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Ticket management system
Beoordeeld op 27-11-2023
Pluspunten
Functions are well organized and easy to implement.
Minpunten
Easy to navigate but there should be a way to go back into queue without loosing in transition.
- Sector: Schoolleiding
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Bonitas Multi-Academy Trust
Beoordeeld op 29-11-2023
Pluspunten
The ease of managing helpdesk incidents and accountability that goes along with this
Minpunten
Lack of flexibility on editing end user submission form