ShipStation reviews

The ability to integrate with various carriers and compare rates is a significant advantage, allowing businesses to choose the best shipping options.

Basic inventory management may not suffice for businesses with complex inventory needs.

It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful.

Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok.

I DID NOT LIKE ANYTHING, I WAS JUST WITH THEM BECAUSE THEY WERE BOUGHT OUT BY USPS.

No customer service. TERRIBLE SOFTWARE, THEY DO NOT CARE ABOUT YOU.

Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform

has more funtionality than we need and prices have gone up recently

It integrates with everything we need - far more than any other tool

It also provides the best out of the box reporting of any tool

Some of the functionality is just kind of weird compared to other tools we've used. Most of it is quite similar, but we run into things that aren't great from a user experience standpoint ocassionally.

Great when it worked. Best when I could use my own carrier without selling my firstborn.

No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.

I like ShipStation’s ease of use and its integration with multiple sales channels and carriers.

The customer support is limited and can be a tad pricey

Integrates very well with other sites and plugins. Setup was not terrible to do. Fulfillment is much easier then other companies we have used in the past.

Customer service was horrible! They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help. Constant issues with address and labels.

I liked that it was easy to use and convenient for me

I had trouble changing my account settings

ShipStation is easy to use and doesn't require too much training

There are occasional errors on the website that can last a while and the customer service take a while to get through.

ShipStation has been pretty easy to use but we have been having the same issue for over 7 months now, with no resolution or sense of urgency from customer service.

We have been having the same issue with no resolution in 7 months. The additional insurance cost to a FedEx label does not properly translate over to our operating system. The wait time to get what ShipStation calls a "bug", has been absolutely absurd. We haven't received a solution from anyone, meanwhile this has caused accounting issues and additional headaches that a small business shouldn't have to go through. We are already looking for a replacement service.

Ease of use - it is very easy to train new team member as the system is intuitive. We have been able to create custom tags that allow our team to gain more detail into orders to ensure the shipping method is best for the order.

Splitting shipment can be difficult to manage and often fail to fulfil correctly in our connected ERP system. We have increased our freight shipments, tracking and booking we have had to do outside of ShipStation for these orders.

Affordable, Easy To Integrate, Easy To Use

Dated user interface and periodic downtime and glitches

It was a way to print shipping labels in one place for multiple carriers.

They made you prepay for labels in certain $ increments before you could print labels, so you always have money tied up hoping to be able to use it sometime. Will only be able to ship FedEx and UPS if you have current account with them and can get the software to work together with your existing account. Not very user friendly compared to Pirate Ship.

We use shipstation on a monthly basis to ship goods/products to our vendors and customers! We use it a lot during the holiday months!

I wish I knew how to do a "batch". I would like maybe some training because I feel like the website can do more than just what I know.

NOTHING. THIS SOFTWARE IS RUBBISH. CUSTOMER SUPPORT IS VERY bad

IS a rubbish app full of tech failures and customer support has no ideea of anything

I verity of options offered in the product is extensive and well organized

Could be more user friendly for some of the options available

Easy to set up, great customer service and support!

A bit of a learning curve but luckily customer service guided me through.

ShipStation helps many countries especially in Africa to import more products from different parts of the world which helps to the creation of jobs to the local citizens And the price is cheap compared to airShipping

The import takes longer period 30- 60 days for one to get his/her product

ShipStation is a good business and i will recommend to people running business store so that they can request orders to be shipped

They are very friendly and fast to work with customers

Good shipping rates and connectivity. Worked well when I was drop shipping items I manufactured for another company.

This is too complex for a two platform business. I wouldn't want to use this again if I have a choice of a simpler shipping platform.

I like that we can use all our carriers and easily monitor which things have shipped and what hasn't.We are able to split orders if needed and put things on hold.

One thing I would like to see is to be able to see when a shipment has not delivered. You can't filter shipments by "undelivered" so it's hard to spot carrier issues that come up. You just have to search through the whole list.