Userlike

4,6 (647)
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Livechat en klantberichten voor bedrijven van elke omvang

Totaalscore

4,6 /5
(647)
Prijs-kwaliteitverhouding
4,3/5
Functies
4,5/5
Gebruiksgemak
4,5/5
Klantenondersteuning
4,6/5

96%
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647 reviews

Christoph
Christoph
Totaalscore
  • Sector: Horeca
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great value for money chat application

Beoordeeld op 17-12-2018

Pluspunten

Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Minpunten

Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

Christoph
Christoph
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Works, does what it should, integrations like Slack or Pipedrive are still far from being...

Beoordeeld op 13-11-2017

Pluspunten

Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.

Minpunten

We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

Geverifieerde reviewer
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Chat with your site visitors

Beoordeeld op 25-3-2018

Pluspunten

It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

Minpunten

The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

Tom
Tom
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

New Customer Experience with Userlike

Beoordeeld op 21-2-2017

We wanted a quick solution for upgrading our customer experience in searching and buying products...

We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.

Pluspunten

- easy in use
- awesome dashboard

Minpunten

Backend possibilty to change the header Offline Chat Messages

Christian
Christian
Totaalscore
  • Sector: Vrije tijd, reizen en toerisme
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Quick Customer Service Plus It's FREE

Beoordeeld op 15-2-2017

I like that it's an option to use this resource for absolutely free. It's a useful feature and you...

I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.

Graham
Graham
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Generally speaking very good.

Beoordeeld op 24-10-2017

A definite increase in conversions from the website.

A definite increase in conversions from the website.

Pluspunten

It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.

Minpunten

Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.

Romano
Romano
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Userlike Review

Beoordeeld op 22-2-2017

Userlike is a great onsite chat software. It is easy to implement and to use. The direct communicati...

Userlike is a great onsite chat software. It is easy to implement and to use. The direct communication with users raises our conversion rate. The service is great, we get answers within a few hours.

Pluspunten

- Easy to use
- Top support
- Working without problems
- Clean interface

Minpunten

- Some special features are missing, e.g. prioritising chat partners

Peter
Peter
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

First time user

Beoordeeld op 5-12-2018

We needed another mechanism for clients to make contact with us in real time and instead of a...

We needed another mechanism for clients to make contact with us in real time and instead of a telephone.
Still a newby with this and playing with setup options to accommodate the business.
Userlike looks like it will do the job.

Pluspunten

The application was simple to add to our website. Customization was reasonably straight forward. Support were instantly on the go and keen to assist.
There are several videos available to help with setup

Minpunten

I would like to add further comments in between fields in the registration part of the widget.

Ramin
Ramin
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Nice!

Beoordeeld op 27-1-2018

Pluspunten

I'm designer and like these options for design. It's very stylish and useful options. Multi language and very automated.

Minpunten

I need a special chatroom for every client. For example I create chatroom and share just link.
And special good price for freelancers.

Ruben
Ruben
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

It's amazing!

Beoordeeld op 6-12-2017

Pluspunten

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

Kevin
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Hard To Pass Up On

Beoordeeld op 23-2-2017

Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of...

Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Pluspunten

Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis.

• Offline Chat Message
• Pre-set Scripted Chats
• Google Analytics Connection - Set Up Goals
• Custom Appearance
• White Label Chat
• No Per Operator Cost
• Chat Monitoring

Minpunten

The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software.

The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution.

Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

Geverifieerde reviewer
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Userlike Live Chat

Beoordeeld op 22-2-2017

The set up looks good and is very easy to use. I wish they had a search section to look up past...

The set up looks good and is very easy to use. I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.

Pluspunten

easy to use, organized, and retard proof.

Minpunten

no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

André
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A Very Simple Userlike Review

Beoordeeld op 8-7-2022

Overall, Userlike is a great tool that I recommend to everyone.

Overall, Userlike is a great tool that I recommend to everyone.

Pluspunten

Userlike, in my opinion is great for implementing live chat in any website. I recommend it to everyone!

Minpunten

I believe Userlike does what it promises, and, as such, there is nothing I least like about it.

Antwoord van Userlike

Hi André,
Thank you for your review! We're happy to hear that you're enjoying Userlike!

Michael
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Review for userlike installation and use in an onlineshop environment

Beoordeeld op 26-8-2019

Userlike for me is todays best website chat for webprojects, shops or any website that needs...

Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in.

Pluspunten

I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.

Minpunten

It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.

Geverifieerde reviewer
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Userlike is an easy-to-use, easy-to-format tool, allows you to edit preformatted messages.

Beoordeeld op 22-5-2018

More budgets.

More budgets.

Pluspunten

Userlike is an easy software to use, easy-to-format tool, allows you to edit preformatted messages and is autoresponder.

Minpunten

Although Userlike software is an excellent tool, with many editing possibilities, it becomes a little expensive for those who are starting your project.

Geverifieerde reviewer
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Game changing

Beoordeeld op 15-9-2018

Pluspunten

Live chat on your website really helps attract more people and sell more

Minpunten

The support team could be more helpful but overall happy

Tobias
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Easy and fast setup of the software. Team members are invited with a few clicks.

Beoordeeld op 26-10-2017

Quick and easy communication with customers directly through the website.

Quick and easy communication with customers directly through the website.

Pluspunten

Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!

Minpunten

Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small.

Geverifieerde reviewer
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A perfect customer support! Easy to install - also for people with only few background...

Beoordeeld op 3-4-2018

Pluspunten

It's a short way to stay in contact with my customers. It is easy to handle and the design is also very nice.

Minpunten

nothing found yet. I'm not a professional and so I couldn't find any weaknesses yet. What should I say?

Geverifieerde reviewer
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

best on line chat app i could find

Beoordeeld op 19-1-2018

included into some commercial SaaS sw for online assistance

included into some commercial SaaS sw for online assistance

Pluspunten

very easy to setup on server and use (takes minutes)
lots of options for look & feel, very good look & feel
operator console very complete and intuitive

Minpunten

operator console is only web based (not the best option in my opinion in many cases)
integration with usual IM chat tools possible but awkward
a bit pricey and not very flexible on purchasing options

Miquel
Miquel
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Very useful and intuitive

Beoordeeld op 28-12-2017

Pluspunten

Software quality is very high. Very easy to use and integration with the web is also very simple.
The design is modern and very user-friendly. With a lot of functionalities.

Minpunten

Catalan as an automatic language. It also allows you to translate all the phrases, but it would be nice if you can translate everything into Catalan by default.
Integration with WhatsApp could be interesting.

Jim
Totaalscore
  • Sector: Verzekeringen
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Website Chat

Beoordeeld op 7-8-2019

Pluspunten

If you need the bells and whistles of a chat program; this is the program to use.

Minpunten

It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.

Sonia
Sonia
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Amazing and practical

Beoordeeld op 19-11-2017

Pluspunten

Customers have the possibility to be in direct contact with our services. So, we can answer more rapidly to their questions about any information, their order etc...

Minpunten

Just one thing : the language. It could be easier to use if we've got the possibility to change it into another language such as French in that case.

Isabel
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

The program meets the expectations quite well. It's really easy to set up.

Beoordeeld op 17-8-2017

A simple option to interact with customers who visit our website.

A simple option to interact with customers who visit our website.

Pluspunten

Has a special plan for startup
It integrates very easily into the wordpress we use.
It has a great variety of options to configure the graphic aspect and its behavior.
It has a bot that makes the offline conversation with the client more interactive
It would emphasize its integrations with other programs like Freshdesk for example.

Minpunten

No triggers to configure based on user behavior.
You do not have the option to acquire a license for a single agent.

Geverifieerde reviewer
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great design and functions

Beoordeeld op 10-12-2017

Pluspunten

I was looking for a solution that will offer all needed functionalities for free and have a great design. So far Userlike stands for me as the best option on the market.

Minpunten

Since the great design is one of the main requirements for me, I would welcome having basic customization included in the free version.

Vertika
Totaalscore
  • Sector: Medische apparatuur
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellence customer support software

Beoordeeld op 20-12-2022

Pluspunten

Features are good, easy and very quick to understand with no complexcity

Minpunten

Too good, everything is good, performance is good

Antwoord van Userlike

Hi Vertika,
Thank you for your review! We're glad to hear that you're enjoying Userlike.
Happy Chatting!