--- description: Gedetailleerde beoordelingen over Twilio: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Twilio met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Twilio reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [SMS-marketing software](/directory/1291/sms-marketing/software) > [Twilio](/software/90610/twilio-communications-platform) # Twilio Canonical: https://www.getapp.nl/software/90610/twilio-communications-platform Pagina: 1 / 21\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90610/twilio-communications-platform?page=2) > Twilio biedt een krachtige API voor telefoondiensten waarmee bedrijven kunnen bellen en gebeld kunnen worden en sms-berichten kunnen verzenden en ontvangen. Met Twilio kunnen programmeurs eenvoudig verschillende communicatiemethoden integreren en bestaande vaardigheden voor webontwikkeling, bestaande code, bestaande servers, bestaande databases en bestaand karma gebruiken om deze communicatieproblemen snel en betrouwbaar op te lossen. > > Oordeel: score van **4.4/5** door 502 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 502 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Twilio - **Locatie**: San Francisco, VS - **Opgericht**: 2008 ## Commerciële context - **Beginprijs**: US$ 0,01 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Duits, Engels, Frans, Japans, Portugees, Spaans - **Beschikbare landen**: Argentinië, Australië, Brazilië, Canada, Chili, Colombia, Duitsland, Frankrijk, Hongkong SAR van China, Ierland, Israël, Japan, Mexico, Nieuw-Zeeland, Oostenrijk, Singapore, Taiwan, Verenigd Koninkrijk, Verenigde Staten, Zwitserland ## Functies - API - Alerts/Escalation - Analytics - Archiveren en retentie - Audio/Video Conferencing - Automated Attendant - Automatic Outbound Dialer - Automatic call distribution (ACD) - Beller-ID - CRM - CTI (Computer Telephony Integration) - Call conferencing - Callcenterbeheer - Campagnebeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Compliancebeheer - Contactenbeheer - Controle van oproepen ## Integraties (7 in totaal) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [SMS-marketing software](https://www.getapp.nl/directory/1291/sms-marketing/software) ## Gerelateerde categorieën - [SMS-marketing software](https://www.getapp.nl/directory/1291/sms-marketing/software) - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) - [VoIP-software](https://www.getapp.nl/directory/107/voip/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [IVR-software](https://www.getapp.nl/directory/289/ivr/software) ## Alternatieven 1. [SlickText](https://www.getapp.nl/software/111837/slicktext-com) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.getapp.nl/software/112199/omnisend) — 4.7/5 (836 reviews) 3. [Klaviyo](https://www.getapp.nl/software/105931/klaviyo) — 4.6/5 (527 reviews) 4. [EZ Texting](https://www.getapp.nl/software/20491/ez-texting) — 4.4/5 (245 reviews) 5. [Mailchimp](https://www.getapp.nl/software/8268/mailchimp) — 4.5/5 (17600 reviews) ## Reviews ### "Very useful but getting more and more expensive" — 5.0/5 > **Sebastian** | *28 juni 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc.. > > **Minpunten**: As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio. > > You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use. ----- ### "Great solution to phone campaigns" — 4.0/5 > **Josh** | *19 mei 2025* | Juridische dienstverlening | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Twilio makes it easy to configure campaigns for phone numbers and services. The approval process takes time, but works great once everything is approved. > > **Minpunten**: The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times. ----- ### "Bredth not depth. Twilio is functional but unreliable with poor customer support." — 1.0/5 > **Luke** | *22 maart 2025* | Telecommunicatie | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Breadth of functionality. Twilio offers a significant variety of features to support many use cases. > > **Minpunten**: The Twilio console and services more broadly are highly unreliable. Reliability issues wouldn't be a significant issue if their support team had product expertise and the capability to resolve issues but having worked with Twilio support on many occasions it seems like Twilio do not provide their team with the training and resources they need to support customers well. > > Very negative. Many of the reliability issues we have experienced with Twilio are easily reproducible and solvable but Twilio does not invest in resolving these issues or are not capable. It's worth noting we spend ~$20k USD per month with Twilio. We're by no means a significant customer for Twilio but we're certainly not a small one. ----- ### "Brilliant and seamless." — 4.0/5 > **Gideon** | *31 maart 2025* | Mediaproductie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Amazing integration capabilities and easy in setting up of the software. > > **Minpunten**: Pricing of the software is far much higher compared to that of Wati. Developer should consider lowering its implementation cost. > > We have not had problems, the software guarantees continuity. ----- ### "Twilio is best in class, but at a cost" — 4.0/5 > **Pat** | *22 mei 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Twilio is the strongest messaging application for our product suite and makes the user experience seamless > > **Minpunten**: Twilio costs are a bit high, making the cost hard to stomach as a company continues to scale. Others will get competitive on price. > > Twilio has been a great partner and has helped us grow and expand our product capabilities. But the cost continues to rise too. ----- Pagina: 1 / 21\ Volgende: [Volgende pagina](https://www.getapp.nl/software/90610/twilio-communications-platform?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/90610/twilio-communications-platform) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens