Web.com

Oplossing voor websiteontwerp en e-commerce

Totaalscore

3,7 /5
(125)
Prijs-kwaliteitverhouding
3,8/5
Functies
3,7/5
Gebruiksgemak
3,5/5
Klantenondersteuning
3,8/5

70%
heeft deze app aanbevolen
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125 reviews

Kelley
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Ecomdash makes it easier to sell online

Beoordeeld op 19-1-2020

I've been using Ecomdash since they were just getting up and running. They have done so many upgrades and made the software better and better. Their customer service has been great and very responsive. The price of the software is easily justifiable since they monitor all of my inventory, manage my orders and let me list to multiple online selling venues all in one system. As they have grown, their up-time has been incredible.

Pluspunten

Cross list inventory on multiple selling platforms. Love the fact that when an order comes in from a selling venue, Ecomdash stops all of the listings on other platforms without me having to watch it.
Ability to print shipping labels for orders.
Ability to manage my inventory locations.
Ability to upload my listing info via a CSV file.

Minpunten

I don't have any cons, more like a wish list. I would like it if they would list / monitor Poshmark. I would like to be able to customize the reports.

Peter
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love it!

Beoordeeld op 17-12-2020

Wonderful

Pluspunten

Syncing my two store fronts, inventory was a challenge to keep correct across the board. Now its on the money!

Minpunten

Nothing really, im not computer savvy and I been able to get it all going with some halp from support!

Antwoord van Web.com Vertalen naar het Nederlands

Hi Peter,

Thanks so much for your positive feedback! We work hard to make it easier for customers like yourself to run their online store, so our team will be happy to hear you've had a great experience.

We look forward to helping you continue to grow your ecommerce business.

Thanks again,
Ecomdash

Ryan
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

It started off so good

Beoordeeld op 9-6-2020

I love ecomdash, and have invested hundreds of hours getting it setup, but once our subscription is up if the speed issues have not been fixed I will be forced to go somewhere else as it just completely kills productivity.

Pluspunten

On boarding was really easy and customer support was great. The software does what it is supposed to and initially was a huge time saving investment for us. The price point they are offering their service at is great. As a small business the price point of some others out there are crazy, but there do seem to be some corners cut and a get what you pay for type thing going on here.

Minpunten

SLOW! Since we have started using it, it has gotten consistently slower month after month. There are some days where it take 30 seconds to a minute for a single page load. We contact support and they tell us everything is working fine on their end it must be a problem with our internet or to clear our cache.... Yeah no.
When you need to manually edit 100 products and you have to spend over an hour just in page load times it kills your productivity.
The only other thing I don't like is the software to manage listings is lacking and not the greatest so we do not really use it.

Overwogen alternatieven

Stitch Labs en ChannelAdvisor

Redenen om over te stappen op Web.com

We chose ecomdash based upon our trial with it. It was easy to use and the customer service was top notch. Pricing was also very good compared to competitors.

Antwoord van Web.com Vertalen naar het Nederlands

Hi Ryan -

Thank you so much for your feedback. It's good to hear that the features and functionality fits your business's needs. We hate that you're experiencing slowness and it's hindering your productivity.

We've recently implemented quite a few changes that should speed everything up. Someone from our team will be in touch to see if that helped and get any other feedback you may have.

Thanks,
Ecomdash

John
Totaalscore
  • Sector: Publiceren
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Very powerful, but not as intuitive as it should be.

Beoordeeld op 12-6-2020

It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.)

Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)

Pluspunten

It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

Minpunten

It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Antwoord van Web.com Vertalen naar het Nederlands

Hi John -

Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product.

Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :)

Thanks,
Ecomdash

Edward
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Overall Opinion

Beoordeeld op 7-4-2018

I would recommend ecomdash but due hope they do not try to integrate too many features that are of no concern to us and price themselves out of the market such as SellBright and others have done. If they do elect to go down that road I hope they maintain a basic functionality for us who just inventory control which is our primary reason for using them.

Pluspunten

Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it.

Minpunten

If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash.

Paul
Totaalscore
  • Sector: Machinebouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

TOO MANY CHANGES!

Beoordeeld op 16-6-2020

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products.

The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much.

And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems.

If I can find a reasonable alternative, we may have to leave.

Pluspunten

The fact that it integrates much of what a small multichannel business needs.

Minpunten

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Antwoord van Web.com Vertalen naar het Nederlands

Dear Paul,

Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.

Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.

Thanks,
Ecomdash

Brandon
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Good for the Money

Beoordeeld op 28-2-2018

I would rate ecomdash as 3.5 stars overall. I have used them for about 2 years and there have been several times I wanted to leave, but there is not much out there I could find that beats the price-to-feature ratio ecomdash offers. We currently do not do FBA and I know that some users have had issues with that. However, for our business ecomdash offers features that many higher priced competitors offer and are exactly what we need. We have had a few problems over the years, but the customer service (although sometimes difficult to reach) was above average in most of the cases in getting the problem resolved. This is not a perfect product, but for a growing business like ourselves this is what we need.

Pluspunten

Great Value for what is included
Includes features that many others don't have
Decent customer service

Minpunten

Slow between screens
Some information seems difficult to find
Shipping service is not user friendly

Umar
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Exceptional Customer Service make Ecomdash a winner!

Beoordeeld op 21-3-2018

Pluspunten

It is a great platform for entry and mid-level business who are expanding to multiple marketplaces. Took us a little while to figure out the platform in the beginning and the only reason we didn't switch was because of their exceptional customer service. Would like to mention team which has been great and has helped us in resolving all our issues promptly. They have added lot more videos in 2018 which definitely help a lot.Overall ecomdash is a great value for the money and hope they invest more in providing additional functionality.

Minpunten

Ecomdash is slow at times and UI/UX needs a major improvement. Although it does a great job in syncing the inventory but listing products to various marketplaces is still very painful. They need to improve listing functionality a lot if they want to grow in business.

Sean
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Anders 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great Product for the Price

Beoordeeld op 13-8-2018

Pluspunten

We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months.

Minpunten

There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business.

Peter
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

We began using this with excitement and an open mind.

Beoordeeld op 31-3-2018

As an inventory based platform Ecomdash should be more open architecture.

Pluspunten

We very much liked the customer service. However, the recent change to "leave a message and someone will get back to you" isn't met with much enthusiasm. Indeed someone does get back, and sometimes within minutes.

Minpunten

There are certain instances where a simple switch would be all the difference, but it isn't there. The software could use the ability for the user to change things for themselves.

Devani
Totaalscore
  • Sector: Juridische dienstverlening
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Don't Do it

Beoordeeld op 10-11-2021

Absolutely not an option. They advertise attractive rates, but then they attempted to charge my account for varying amounts of hundreds of dollars. Their customer service is unhelpful and it concerns me that they may actually be purposely charging accounts several times, not refunding money they say they will, attempting to charge various amounts of money in the hope banks, and busy company owners won't catch it in time or be able to recover the money.

Pluspunten

Setting up the site was easy but everything else is not worth the headache.

Minpunten

The software is fine. It's the fraudulent activity of the company and the inability of the customer service staff to use the English language that is the problem.

Terry
Totaalscore
  • Sector: Detailhandel
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Incredible Inventory Management Software

Beoordeeld op 19-11-2015

Pluspunten

The software is fantastic. You're able to manage all of your inventory across all your channels in one location. Before ecomdash, we kept track of our inventory manually in excel and used different software to list to the different channels - it was a nightmare! Now we can list to all of our channels from one software and our inventory is synched across the board. And in addition to synching, you have really great accounting reports like COGS, sales tax, etc. - real time savers!

We researched vendors for two years and there are some out there that offer the depth of product but the monthly cost was just way beyond our means. Ecomdash provides a really affordable option for smaller sellers. Price is based on sales, not skus. What I like best about Ecomdash is the respect and support they give their clients - no one is too small for their attention. They are so very helpful in working with you and teaching you how to use their software to your best advantage. If you have a suggestion, the really listen and are continually upgrading in response to client suggestions.

There are too many features to list them all here - you definitely need to check out their website or give them a call.

Minpunten

Like any software, there is a learning curve and it's taken me a bit of time to work out my system for listing product across the channels, but any time I have a question the support staff are right there to help me out. We sell a lot of one of a kind items and in previous software I pretty much created a listing at a time. In ecomdash, it's much faster to upload your data via csv file. Part of the learning curve is there are so many features that our previous software didn't have, so I'm learning how best to utilize them.

Linda
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

ecomdash Review

Beoordeeld op 26-6-2020

We have a great shipping time frame due to using EComdash. Usually we ship the same day due to the interaction between market place systems.

Pluspunten

The syncing with the marketplace is awesome. The search of our product is easily done

Minpunten

The filters need reset each time the screen is refreshed within the creating of the Purchase Order system.
IE: Monthly sales filters.

Antwoord van Web.com Vertalen naar het Nederlands

Hi Linda,

Thanks so much for the feedback. We work hard to ensure our customers are able to seamlessly sell their products on many sales channels, so our team will be happy to hear you're having great experience.

I'll be sure to pass along your feedback to our team as they continue to work on ways to improve the product.

Thanks again and we look forward to helping you grow your ecommerce business.

Thomas
Totaalscore
  • Sector: Detailhandel
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Overall good experience. Some slowness/lag at times but great support

Beoordeeld op 21-11-2015

Pluspunten

We sell on multiple sales channels and eComDash is the best value on the market. Once you get use to the way the system works everything is a breeze. From maintaining your inventory to shipping orders. We sell in a physical retail store, as well as Amazon, eBay and our own website and the system is great to sync inventory so we don't oversell. Listing is also pretty easy once everything is set up. For the price eComDash is the best we have used.

Minpunten

About the only thing I don't like about the system, is the "quickness". Some of this may be my unrealistic expectations of how quick the system should work. But there is also a noticeable performance issue at peak hours. To the credit of the support staff, they are quick to respond and resolve the performance issues so they usually don't last. But as a heavy user of the system, its sometimes annoying. However, its not annoying enough to move to another vendor. Some of it is probably just growing pains as they quickly add new users.

Deb
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 51-200 werknemers
  • Anders 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak

Promising but in the end they lack the simplest of customer service courtesy

Beoordeeld op 22-3-2018

Pluspunten

The platform looked promising as a less expensive alternative to ChannelAdvisor. Their initial customer service was helpful

Minpunten

They have a very limited number of API calls that they can tolerate that prevented us from being able to use it.
Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously.
If you do not formally cancel your account before the trial is up they charge you.
No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing.
They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.

abdullah
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Did both our physical AND online store!

Beoordeeld op 7-9-2018

Definitely convenient for those who have brick and mortars but also want to expand online as well without having to get extra equipment or learn more softwares

Pluspunten

Probably the first POS system that lasted the longest with us! Since it did both our physical store and online store as well! It made us so much easier on us because we were tired of having to use two different systems for our brick and more then ecommerce.

Minpunten

It’s great and all but since it does both I feel it may have stretched itself out too thin where i didn’t have the full range of motion but not a big complaint or big deal since it still did what I needed to do.

Jill
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Ecomdash

Beoordeeld op 10-3-2019

We have been able to organize our inventory and keep our numbers correct with this system. The ability to list items on more than just Amazon and eBay has been a great improvement from other software we have used.

Pluspunten

It is easy to use. The customer support is great. They give you several hours of training time on the phone with one of their software specialists. On these calls you can ask whatever you want and they'll show you. Listing is easy and inventory management is a cinch.

Minpunten

The conversion process was difficult. We had some issues with our listings having some unknown code in them.

Bill
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Runs smooth, any minor problems or concerns are addressed promptly.

Beoordeeld op 15-2-2018

Balancing inventory when selling on multiple channels is all but impossible to do manually with any type of volume at all. We sell quite a few low volume or single quantity items and we have to keep the inventory in sync across all channels to prevent overselling.

Pluspunten

The sync inventory frequency. Some competitors only sync once an hour, if you are selling multi-channel this can lead to overselling.

Anne
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Ecomdash

Beoordeeld op 15-8-2019

It allows me to update everything in one location which distributes into all my stores on shopify

Pluspunten

I like that it works with all of my stores in one location

Minpunten

Sometimes I find that the inventory updates are missed and also the waiting time period for several updates takes very long as I am waiting in a que for the updates to be completed which sometimes could take over 15 mins.

Nicholas
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Review

Beoordeeld op 19-10-2020

Smooth and customer service is great.

Pluspunten

Customer support and ease of use.........

Minpunten

The listing software could use some improvement

Antwoord van Web.com Vertalen naar het Nederlands

Hi Nicholas,

Thanks for providing your feedback! Our team will be happy to hear you've had a great experience. Your review reaffirms the hard work our support team puts in each day.

I'm happy to pass your feedback along to our team, and we look forward to helping you grow your ecommerce business.

Geverifieerde reviewer
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Ecomdash is the best, cost effective inventory manager on the market

Beoordeeld op 15-6-2021

Pluspunten

Inventory management is the best aspect of this product. Not only are we able to send accurate inventory across several different marketplaces, but we can also set rules for each marketplace too. We can set products to have a max available quantity, send out a quantity reserve, and even submit products through the program itself without having to bounce between various marketplaces.

Minpunten

Sometimes the software isn't quick enough to send out an inventory update when we run out of stock. This only happened when we were selling a crazy amount of inventory per day, but it still needs to be kept in mind when considering this product.

Antwoord van Web.com Vertalen naar het Nederlands

Hi! Thanks so much for sharing your feedback. Our team will be happy to hear you've had a great experience. Thanks again and we look forward to helping you grow your ecommerce business.

Majyk
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Perfect for me

Beoordeeld op 3-3-2018

Ecom Dash has way more goodies than I currently use.

Pluspunten

Fast answer to questions
Reasonable price
keeps Ebay and Etsy inventory sync
U tube has instructions
Responsive to request I need

Minpunten

Learning keeps me on my toes
Last time I checked there is no one working weekends
Changes to the site often have me "relearning" my way around

Volkan
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Free trial is just a bait.

Beoordeeld op 15-9-2018

Pluspunten

I didn’t use it much. Although it might be useful in some ways, I completely not satisfies with customer service.

Minpunten

“Free trial is just a bait, they start charging without giving any notice”

I have started a free trial with them, which gave me 2 months of free usage, and it required my credit card to activate it. During the trial period, maybe I used them for a few times and then left the portal. After several months when I checked my credit card, I realized that they have charged me for the past 6-8 months. I immediately contacted them for a refund, they refused it saying that it is against their policy. I tried all the ways possible to get my right, even finally their CEO called me, however he also didn’t help me, saying that if he helps me, he would have to do the same for others who has the same issue as me. And I told him that even million dollar companies or banks inform their users before charging them, and if something happens by mistake, they can help for customer satisfaction.

That was my experience with them, just to let others know it in advance before creating an ecomdash account.

Anne
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Ecomdash is very intuitive to use and has strong customer support.

Beoordeeld op 17-7-2018

Pluspunten

I like the way you can link inventory from multiple sales channels in one database. It has a simple layout that is easy to use and it is very helpful the way they keep histories of downloads, imports and exports. Also, when you call customer service you always get someone who is very knowledgeable of the product.

Minpunten

We're still learning how to use the program but so far I don't see any major shortcomings. If I had to say one it is a little confusing how a parent product is shown as listed on a storefront but the variants that we are actually selling are not listed on the storefront when they actually are being sold on these storefronts.

Cynthia
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Anders 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Don't bother if you are on Woocommerce

Beoordeeld op 3-10-2019

Customer service, isn't real, flaky uneducated responses, phone support you have to SCHEDULE, that's right you can't just call and talk to someone they want you to SCHEDULE it. I don't have have time for that. Waste my time for your failure to have a properly functioning integration...uh no.

Pluspunten

I like the theory of how they tell you it's going to work.

Minpunten

It just doesn't integrate with Woocommerce to even be remotely functional. It doesn't pull in all the images, does not pull in the barcordes or brands, how to drop ship you have to renenter the same information three times once for supplier, once for warehouse, and again for drop shipper. Bottom line is there is no UPC barcoding because they don't have an integration for it and after telling them now FOUR times trying literally once a year for FOUR years that they don't have their woocommerce integration down they continue to send me emails and advertise a woocommerce integration. No real store can use this. What's appalling is they don't even know the new Woocommerce SKU structure changed of I don't know TWO YEARS AGO!