Bloomfire reviews

Great Platform, Increases Engagement and Excellent Support

Beoordeeld op 1-2-2017

We use Bloomfire as an integrated component of another system. We have seen a great level of engagement and use. Integration went smoothly, including single sign on. We're using a host of groups, some of them private and it's worked out really well. Bloomfire has even fast tracked some of our more important feature requests. There are still a few kinks to be worked out with the UX and users get confused in certain cases but overall it is simple to use and one of the best platforms we've seen when exploring the landscape of available products. Would recommend.

Double thumbs up!

Beoordeeld op 24-1-2017

My company uses this software across all of our key clients and we have seen excellent results. Being in a virtual environment, we strive to provide a great sense of community to the businesses that need help in understanding policies or procedures or those that need extra guidance on specific topics. We are able to create this environment using Bloomfire, thanks to the great features & functionality. We upload videos, have different series that can be quickly accessed by looking for certain tag lines and are able to use the space to recognize individuals who are excelling in their client project! We love this product and our clients do too.

Frustratingly difficult

Beoordeeld op 10-7-2020

Frustrating

Bloomfire in the contact center

Beoordeeld op 17-1-2017

We use Bloomfire as an internal knowledge base for our customer support team. It's extremely effective in documenting best practices and updates. The social components make it easy for our team to create their own content and have it reviewed by leadership before publishing. It also makes it easy for to share and track readership over time. The comments capabilities allow us to track issues and opportunities over time, as well. We use the analytics as part of our monthly performance evaluation to ensure our team is participating and collaborating in an effort to stay abreast of whatever is changing week over week. As we've scaled up, Bloomfire has helped us maintain the feel of a start-up in how we publish and disseminate updates as a department.

Customized Customer Care

Beoordeeld op 10-7-2020

This software has grown with changes and adjustments we have to make along the way. The team we have at Bloomfire supporting our requests and walking us through what's up and coming has been nothing short of stellar. Sure we've had some glitches, but if they get wind of them they're right on it and ensuring that the adjustment is everything we were hoping. Otherwise, they're back to the drawing board to make it happen, in due time.

We love Bloomfire from a development perspective.

Beoordeeld op 17-1-2017

We support our entire sales staff using Bloomfire with up to date product materials, case studies and great colaboration with our people in the field. We use bloomfire's api to dole out our manuals, technical data, images and more to our iOS and Adroid apps as well as all of our web sites. We put a document in one place (Bloomfire) and then serve it out to all others making BF our system of record!

Simple yet powerful tool to organise knowledge and policies

Beoordeeld op 24-1-2017

Hello, I am a team leader for a support function and added myself so far 66 articles to Bloomfire. What I like about the tool is that we can quickly lookup articles, also I can use tags and categorise to make search more efficient and adequate. What I also like is that I can combine articles in series and can easily add comments and flag articles that require reviewing. Also another positive thing is that when composing an article it is saved as a draft, just like with google docs etc. so you do not have to worry your work will be lost. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. The downside is there aren't many editing options. You can't select font or particular font size. Also when you have tables it's difficult to add them directly into the content, instead you would have to create an excel file and embed it especially when your tables are large or long. Also what I don't like is the enter button creates a new paragraph rather than breaking line, when I want to insert a line break I need to edit the HTML of the content (at least there is HTML editor which sometimes is faster for me to use as I can quicker configure tags and manage the content). Perhaps Bloomfire wanted to limit the way articles are edited to make them look cohesive, still, i'd prefer to have more editing options but overall it's a good tool to efficiently share knowledge and other information in your company.

Good knowledge base tool

Beoordeeld op 17-1-2017

We found implementation very straightforward. We converted a trial account into a live account after about a month of experimentation. After publishing some internal standards for publishing we then started uploading documents from directory drives which made them searchable and much easier for our non-technical staff to locate.

The best software I've ever used for my position.

Beoordeeld op 24-1-2017

I know I don't use Bloomfire anywhere near to its full potential, but it is still the best software tool I have found to help me in helping me manage corporate, product, and technical information for my company. I am a proposal director and use Bloomfire as a database to store all of our RFP questions and responses - along with important attachments and informational documents. The search features make it easy for me to find the exact information I need when pursuing a new client opportunity. It also allows my company's subject matter experts to review and update the posts as the product evolves.

A decent tool for Knowledge base

Beoordeeld op 7-11-2020

Overall the experience with Bloomfire has been a positive one. The centralized knowledge base has proven useful and the benefits exceed any of the drawbacks we have seen by a wide margin.

Beautiful Bloomfire

Beoordeeld op 1-2-2017

Our organization has been using Bloomfire for 2 years now -- for 2 in Sales and 1 for a community of learning professionals. We've seen such a great impact that we hope to expand it to another 800 users in the service community.
Bloomfire has enabled us to consolidate information into a user-friendly, mobile accessible platform for users to not only get information faster, but to connect with a larger community of peers and to SME's as well.
And being a service organization as well, I can't say enough great things about Bloomfire's desire and execution from a service perspective. They listen and are ALWAYS willing and ready to assist. They are tremendous!

Bloomfire

Beoordeeld op 24-1-2017

While there's a lot I could speak to in terms of the product itself, specifically, I recently had an amazing customer support interaction with Bloomfire. I submitted a question/suggestion about something I was unaware was currently already an available feature in Bloomfire. I submitted my request, and within an hour, I had a phone call and voicemail from Chad, Director of Client Success, with an answer. Because I didn't pick up, he also sent me a follow-up email, which included a screencap video walking me through the process. I was pretty blown away by this level of fast and efficient customer support, which only makes me more of a supporter of the Bloomfire platform. Thank you for being a trusted source for in sharing information and resources!

Love this software

Beoordeeld op 24-1-2017

We use this software daily to organize our content, as well as to communicate any new program or product additions/changes to our our franchisees.

Bloomfire Review

Beoordeeld op 1-2-2017

I have had some good and bad experience with this product, my company uses it for our clients and most of the are tech savvy so its pretty easy to use for them. The only negative impact was when we merged 2 different sites into one, all of the old outdated articles appeared at the top of the lists and buried all new relevant articles.

My daily go-to resource

Beoordeeld op 17-1-2017

I use Bloomfire every day. I keep training documents, desk level procedures and the forms our office uses in Bloomfire. It is a very easy software to use, and it fosters collaboration between our different teams.

Reduces time it takes to find the information you need!

Beoordeeld op 3-5-2017

time savings, early adoption, ease of use

So easy to use!

Beoordeeld op 17-1-2017

I am not commenting on customer support or value for money specifically, because I do not directly handle either. But based on ease of use, functionality, and general interface, this is THE most intuitive, fluid office organization program I have ever used. We have used it to organize and make searchable everything from everyday tools used by all staff, to institutional knowledge, to easy-to-find links to our frequently used websites. This will make onboarding new employees at least 75% easier. Thank you!

Blomfire Review

Beoordeeld op 23-9-2020

Very good for locating information quickly.

Bloomfire is a Corporate Tool that Gets it Done for Us

Beoordeeld op 1-2-2017

I am a Shopify Employee that uses Bloomfire, and I find that it is an incredibly well-adapted tool for cataloguing the library of information that we work with. The search tool is immensely powerful, and makes it clear that other search tools on the internet are sorely lacking, in a certain sense.

That may sound pithy, but you guys nailed the search tool. Every search I make takes 1-2 attempts before finding everything I'm after, and there's a search preview, too. It's spot on.

My only complaint is text formatting. The WYSIWIG editor is a little shoddy, and I think it can be improved.

Bloomfire Review From An Employee Standpoint

Beoordeeld op 1-2-2017

When I started my job at a logistics company there was tons of new information that was required to learn in order to be successful in my position. Bloomfire has been very helpful in organizing process procedures and training documents to help myself and other new employees. I loved the feature where I could ask a question that would get sent to everyone in the company to look at and answer. Good process to help new employees get up to speed faster without having to ask the same questions over and over again. Only complaint would be a better system to organize all the many articles but that is most likely something my company's administrators could look into.

How Bloomfire is changing my business

Beoordeeld op 24-1-2017

We are currently migrating traditional static training curriculum to Bloomfire platform.

This has allowed us ( made us ) to "rethink" services being delivered.

Example: Ohio Police Officers Training Academy Diversity & Inclusion 24 hour class changes. Gamification, on line primary source resources use has "opened up" 6 hours of training. New feature / service 1) Emotional Intelligence training using Emotional Recognition software using VIDEO training . 2) Integrating strategic partners materials - Simon Wiesenthal Center Digital Hate.
Value proposition has not been proven - we have not "launched" this new service and are struggling with the pricing model. Second quarter 2017 is planned pilot with a suburban police department and urban police recruit training class - rollout third quarter in suburban police deparment

The Bloomfire platform's ease of use makes the transition from theory to reality. The learning curve of the features/technologies was/is challenging for our team, unfamiliarity with current technology is still a hurdle . After a couple months we feel that the surface was scratched and it is doing more than our imagination.

Many of clients still require paper ( Office suite format ) as a deliverable.

MGullatt

Beoordeeld op 10-7-2020

I use it to gather tools, resources, information to provide to my C12 members.

Great Service/Easy to use

Beoordeeld op 24-7-2020

Thouroughly enjoyable!

Keeping staff informed and making finding what you need easier.

Beoordeeld op 15-7-2020

Being able to be uniform and everyone using the same papers and forms.

Bloomfire has been a great solution for our sales organization.

Beoordeeld op 4-5-2017