Unleashed

4,4 (286)
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Software voor online voorraadbeheer

Totaalscore

4,4 /5
(286)
Prijs-kwaliteitverhouding
4,2/5
Functies
4,1/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,5/5

91%
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286 reviews

Kate
Kate
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Fast customer service!!

Beoordeeld op 19-6-2017

Pluspunten

Been using Unleashed a few years now, Love the speed at which customer support helps, dealt with one of the customer representative today and he solved the problem instanty, and fast. He da man!!!!

Minpunten

Taking the time to learn it lol but customer support is great when you just cant nut it out. their online help is great though.
think the only thing i would suggest is being able to alter invoices after they are completed.

Geoff
Geoff
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Works very well for our business

Beoordeeld op 13-9-2017

Pluspunten

We have been using Unleashed for over 5 years now. After a slow start, it has improved incredibly. Progressively new features and flexibility have been added which has meant that it now meets virtually all our inventory management, order processing and production needs.

Minpunten

The integration with Xero is very good but not perfect if wanting to use Xero invoicing and not Unleashed invoicing.

Joe
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Product mis-sold, refund refused. Very disappointed.

Beoordeeld op 15-3-2023

We’re very disappointed with Unleashed. Given the reviews on this site, and others, we had assumed...

We’re very disappointed with Unleashed. Given the reviews on this site, and others, we had assumed that they were a reliable & safe company to do business with. This has turned out not to be the case.Having assumed that a search functionality would exist in such a well reviewed solution, we had subscribed and then later found it to be lacking during the "setup" process. We decided not to continue with our setup process as it was clear to us that the solution had been mis-sold on this functionality, and it was highly unlikely that this would be a quick or easy fix for the technical team. Unleashed's own sales team accepted that this was the case.At this point, a cancellation and refund was in order... but no. Unleased have refused to offer a refund (either in full or part) and have ceased to engage even in conversation on the matter. At the VERY least we expect to be refunded the £629+VAT paid for the Flightpath B product, which gave us access to our "Customer Success Consultant", who by very definition has provided nothing of the sort.Ultimately, Unleased have walked away with a significant sum of cash and provided absolutely nothing in return of benefit to our business. I would strongly caution prospective clients against signing up for anything from Unleased until you are ABSOLUTELY SURE it's the product for you. They will make no attempt to offer a refund, even when it is clear the product is of no use to your company whatsoever.

Pluspunten

SaaS software that can be accessed from anywhere... unfortunately, it's still useless.

Minpunten

This company is designed to get you signed up as quickly as possible and then refuse refund you a single penny when it turns out the product is not as described and of zero use to your business.On a point of functionality, I would advise all potential clients to look very closely at the "search" system when inputting orders using Unleased. It requires you to type the exact product title, ensuring that you don't make any errors, even in the order of the words provided. Given our catalogue features at least 45,000 SKUs and would contain many more in the future, this was completely unacceptable.

Antwoord van The Access Group

Hi Joe, we're sorry you had a bad experience with Unleashed. We pride ourselves on being transparent about whether our software will meet a business's needs. Frankly, it avoids situations like this that we could've avoided.

Thanks for taking the time to bring this to our attention. We will use the feedback to make us better moving forward. If you need help with anything else, feel free to contact with the team.

Thanks.
The Unleashed Team

Dominic
Dominic
Totaalscore
  • Sector: Administratie
  • Anders 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Overall a pleasant experience, with some minor work arounds

Beoordeeld op 8-2-2018

Pluspunten

The interface is intuitive for non-experienced members of the team - for example, they can easily raise sales orders and complete invoices.
From a management perspective, you can easily access reports and manipulate reports to display the data into relevant stats.
You can also export data to excel as well as import data in batches through .csv excel format files - handy for updating customer details, price lists, products etc...
There also lots of placeholders to store either, customer details, product details etc...
They have a well documented, knowledge library easily and readily available - if you are ever stuck or think you could do something quicker - their library /knoweledge/help is pretty useful.

Minpunten

The fact that it is a live system could be considered a con for some - as you would need to ensure that transactions such as, stock movements and sales are completed timeously, especially over month-ends.

Phill
Phill
Totaalscore
  • Sector: Voedselproductie
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Recently Change from Unleashed

Beoordeeld op 19-7-2015

I used Unleashed for about 2 years before switching over to Tradegecko. I am writing this review...

I used Unleashed for about 2 years before switching over to Tradegecko. I am writing this review because I was very happy with Unleashed, and the only reason I changed was because Tradegecko developed an integration with WooCommerce which was of huge value to me.

Pluspunten

It was an easy system to set up and use. It allows you to customise your invoices which is a feature that Tradegecko could definitely benefit from.

Minpunten

I think the price has gone up recently on new subscribers of this system. I didn't see any change in price which was greatly appreciated, but when I was reviewing Unleashed vs Tradegecko it did appear the price had gone up.

I also felt like the system itself was not evolving quickly enough. The system was fantastic when I first got it, but after 2 years a system like this needs to develop or it will die.

Ben
Ben
Totaalscore
  • Sector: Defensie en ruimtevaart
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Excellent for stock control

Beoordeeld op 16-8-2018

Pluspunten

Does everything we need for our business. Very strong 3rd party integrations.

Minpunten

Some things still be ironed out, it is quite new software so this will get done over time.

Dirk
Dirk
Totaalscore
  • Sector: Administratie
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

UNLEASHED NOT FIT FOR REAL TIME INTEGRATION TO VEND HQ

Beoordeeld op 18-5-2017

Minpunten

We've been using Unleashed at one of my clients for the past year. The client have four retail shops running Vend that integrates through to Unleashed. Although the functionality in the software is quite good (not as user friendly as DEAR INVENTORY), the support is really pathetic. We are struggling now for more than a week with data that is not pulling through from VEND. The support team cannot give any substantive feedback. I phoned them, paid an extra fee per month for "PRIORITY SUPPORT" to just get hold of somebody after nobody replied on my emailed support requests. That also did not help. There is no need to pay extra for NO EXTRA SUPPORT.

I would not recommend Unleashed for use in ANY environment where there integration to VEND is needed. The integration between Dear Inventory and Vend is much more sophisticated and it does not have breakdowns like Unleashed.

Jitesh
Jitesh
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Been an awesome experience on how it has made life easier.

Beoordeeld op 8-2-2018

A lot of time saving.

A lot of time saving.

Pluspunten

This software enables us to integrate with xero which has minimised time and double tasking. Also, the allowance of having multi warehouses, serial numbers and able to transfer and track.

Minpunten

As a company we only use about 75% of the software due the nature of our business, but i feel there is room for improvement.

Sam
Sam
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 11-50 werknemers
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Great Customer Service

Beoordeeld op 7-4-2016

The best thing about Unleashed is their great customer service. If you are having difficulties with...

The best thing about Unleashed is their great customer service. If you are having difficulties with the implementation of the system just give them a ring or send an email, and they will respond the same day. They will plan a shared screen session to clear things up.
Make sure you have accurate supplier, customer, product, etc. details available at the moment when you start implementing, it saves you a bunch of time.

Pluspunten

The customer service of Unleashed is outstanding.

Minpunten

Unleashed doesn't offer a shipping cost option which can make things complicated.

Antwoord van The Access Group

Hi there,

We really work hard to be there for our customers, so it's fantastic to hear you've had a positive experience with our support team!

Regarding shipping costs, we have a feature on the roadmap called 'charge lines', which will allow you add freeform costs to any sales order - that is, a pre-existing never diminishing product you've set up for shipping, or simply whatever you want to choose to type in. This will most likely be released in the second quarter of this year, barring any unforeseen difficulties - however if it's delayed at all, it's only because we're ensuring it's right before we release this feature. We know how important this improvement is to all of our customers, so it's definitely on the way.

Hope that helps!
The Unleashed Team

Reuben
Reuben
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Bron van de reviewer

Totaalscore

Best of Breed Inventory Management

Beoordeeld op 10-7-2014

Unleashed Software is the best of its breed. One of its defining features is the ability for it to...

Unleashed Software is the best of its breed. One of its defining features is the ability for it to manage manufacturing which other apps won't do or don't do.
Unleashed has a strong development team that regularly ships good features that work.
Unleashed has above-average reporting for a product of its size. Its Grid Views feature lets you save useful sales/margin information for use in reporting, management and staff KPIs.

Pluspunten

Built for Growth: Unleashed is a very scalable solution that has a lot of features that whilst might not be necessary now you'll be glad you have available down the track. Shipping, Multi-warehouse/currency are examples of these.
+ Manufacturing

Minpunten

Demand Forecasting: If you're in an industry with long lead times where demand forecasting is essential to your business Unleasehd will only be able to help you with it. You'll need to continue to run your mega spreadsheets to forecast future trends.

Marcus
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

How good is it when things just work

Beoordeeld op 29-1-2017

Unleashed has been a breath of fresh air for my company.

We have pushed the boundaries with what...

Unleashed has been a breath of fresh air for my company.

We have pushed the boundaries with what we expected from unleashed we have a mobile workforce with reps aged from young to old / We have reps from our industry and some from beyond / we run multiple warehouses we have 1000's of sku numbers / we have multiple suppliers for the same product and I can not praise this system enough. The system handles all this with ease somehow.

After returning from our Christmas holidays turning on unleashed again after the break was almost as good as a late Christmas gift its just great to have something that works and works well at your fingertips. I tell other business people I meet it is similar to when I got an iPhone I never read the instructions you just somehow know how to use it. Whilst I find new things and different ways of doing it our business has changed upped a few gears since installing unleashed.

Training our reps took less than 5 minutes (yes less than 5 minutes) they did have experience on our older system but it was totally unrelated and as different as chalk and cheese as unleashed works and the other (no words can describe feelings towards the previous system). They had a few questions from time to time but they were all super impressed. The order entering time has halved in time and information regarding stock etc to them is also unbelievable and live.

I here of companies paying hundreds of thousands of dollars getting a system and then a couple of $10,000 more for reporting or a mobile feature that was not mentioned at the point of sale.
Unleashed is beyond reasonable almost too cheap maybe (shh!!!) and refreshingly fluid with changes and additions happening all the time. I have found they listen they remember and they honestly just seem to want to help and they actually give a hoot.

If you're on your mobile/laptop / home PC / Tablet / at the office / at somebody else's office unleashed is there at your fingertips in seconds and you have the power to operate seamlessly and without compromise I can log into multiple terminals and not get logged out of the other terminal it is so good to be able to do that.

Trust me Give it a go you won't be disappointed and you will feel even more superior to your opposition than you did before.

Good luck I am not a paid actor just a happy customer

Pluspunten

It Just Works

Minpunten

A couple of features need to be added for my business but these are in the pipeline.

Geverifieerde reviewer
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A Necessity for Small Businesses!

Beoordeeld op 27-8-2019

Unleashed is a necessity for small businesses growing in the e-commerce industry. We’ve significantl...

Unleashed is a necessity for small businesses growing in the e-commerce industry. We’ve significantly reduced our inventory turn ratio and improved operational efficiencies when accounting for stock levels and improving procurement processes.

Unleashed’s e-commerce integrations (specifically Shopify) allows you to automate inventory reporting so that you can be sure you do not oversell product that isn’t available in your warehouse(s). Similarly, Unleashed can calculate the amount of product you can assemble and reports those numbers to your e-commerce store, even if the product isn’t assembled yet. Unleashed is a great product for those getting their feet wet in the e-commerce/retail space.

I recently encountered a configuration issue in Unleashed (due to my error) and their support member was exceptional at isolating the issue and educating me on the appropriate ways to configure Unleashed so that it works optimally with my Shopify store. Kudos all around to an excellent product and support team.

Pluspunten

- Support / Knowledgebase
- Integration Capabilities (E-Commerce, Accounting, Forecasting, etc)
- Ease of Use / Application Setup
- Reporting Capabilities
- Kitting / Bill of Materials
- Auto-Assemble / Auto-Complete (Can automatically build an assembly when shipping or completing an order.)

Minpunten

- Document Customization
- Taxes
- Auto-Assemble (I wish the system could auto-assembly hierarchy of Bill of Materials instead of just the top/main product level.)

Jerry
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Unleashed Software Review

Beoordeeld op 8-11-2019

Outstanding. We went live with Xero and Unleashed on October 1, 2018. We chose both on the basis of...

Outstanding. We went live with Xero and Unleashed on October 1, 2018. We chose both on the basis of their respective features, and the tight integration. As a side note, we also went live with Gusto for the same reasons. I believe what has distinguished each application is the ease of use, and the tight alignment with theory and practice. Regarding Xero and Unleashed, we hold separate weekly Management Team and Operations Team meetings using each application's Dashboard to review the business results and activity. Both apps reporting are extremely facile for instant drill-down variance analysis. I would offer that organizationally, at a management level, Xero and Unleashed have dramatically improved our business acumen while increasing our business IQ twenty points, or more. Both apps (and Gusto too) are incredible values relative to what they offer, provide, and what we pay. If you're serious about change and improving your business, I recommend you start with Xero, Unleashed - and if you're unhappy with your payroll provider, Gusto.

Pluspunten

Ease of use, theoretical correctness, and tight integration with Xero, our accounting and financial reporting software. A differentiator was also the training videos and online support. A benefit we've discovered after implementation is the outstanding email and phone support.

Minpunten

Unleashed does not account for RMA (return material authorization) transactions.

Nathan
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Basic Inventory Software & Cold Customer Service

Beoordeeld op 13-6-2018

When we found a superior inventory management solution (www.cin7.com) we gave our notice to...

When we found a superior inventory management solution (www.cin7.com) we gave our notice to Unleashed to close our account, prior to the next billing cycle. Unleashed informed us they would bill us another month's payment as it was buried in their terms and conditions. This was despite me bringing to their attention that their website stated in their FAQ "While we’ll be very sad to see you go, you can cancel your subscription at any time by emailing [email protected]" (they have subsequently updated their website, but steadfastly refused to waive this unfair extra fee.)
When I asked for Unleashed management to intervene, no one from management responded. Hopefully I can help others avoid a similar fate. My gift to other business owners out there is this... do not sign up with Unleashed until you have review/assessed Cin7. Cheers

Pluspunten

It is online software (SAAS) so it is accessed via internet and therefore much more convenient to access/maintain than PC based software.

Minpunten

Too basic for the needs of a serious retail business. (we have over 5000 products)
Reports are limited and Purchase Order creation in particular has no 'smarts'. i.e. when you add an item to a PO, you would like to know how many you already have on order, how many you have a hand, how many have sold in the last month? Not possible on the PO screen in Unleashed. Also no direct integration with 3PL warehouses.
For these and many other reasons we spent most our time using spreadsheets which defeats the purpose of specialist inventory management software in my opinion.

kay
kay
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Finally great customer service from [SENSITIVE CONTENT HIDDEN]

Beoordeeld op 8-3-2021

Until recently we have had issues with the reporting and invoicing but now after working with...

Until recently we have had issues with the reporting and invoicing but now after working with [SENSITIVE CONTENT HIDDEN] from customer service we have everything sorted.

Pluspunten

We have found Unleashed to be very reliable.

Minpunten

The fact that it doesn't have forecasting.

Will
Will
Totaalscore
  • Sector: Voedselproductie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Amazing Inventory Software

Beoordeeld op 15-6-2021

Outstanding!

Outstanding!

Pluspunten

Unleashed does everything we need and is the centre of our business apps.

Minpunten

There is a lot of options when creating a sales order. It would be nice if the UI was given a refresh to hide some of the less-often used options.

Geverifieerde reviewer
Totaalscore
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great customer support

Beoordeeld op 1-9-2017

Pluspunten

We have recently worked through a stock adjustment issue with Ivan. It took several emails back and forth but we got there in the end. Ivan was great, following the issue through with us to a satisfactory result.

Minpunten

Unleashed is quite pricey. Also it lags at times which can be frustrating. It would be great to be able to log emails sent to customers and suppliers (in the same way Xero does in HIstory).

Alan
Totaalscore
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Don't think about it, just do it.

Beoordeeld op 2-5-2018

Pluspunten

Unleashed is nothing short of amazing. We deal with importing goods from continents all over the world all batched in varying volumes, which was a total headache. We went from 15+ spreadsheets to something so slick it has greatly reduced my time needed. In fact, when I added up the time to manage the spreadsheets it totalled 248hrs per year. Learning the terminology was a bit tricky, to begin with, and with our many bulk products breaking down to smaller units it took a while to get everything into the system but with the help of the unleashed team and the training program, I have everything in the system running and I would not look back. I only wish I did it sooner. Don't think about it, just do it.

Minpunten

Terminology is a bit hard to figure out if you are new to this field. It would be great if there was an android based app as well! You can use the site online but its not as slick as the iphone app.

Helen
Helen
Totaalscore
  • Sector: Consumentengoederen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Intro to unleashed

Beoordeeld op 2-7-2021

very good so far and keen to learn more about what it can do for our business

very good so far and keen to learn more about what it can do for our business

Pluspunten

Ive only started using the software and so far I am impressed with what it can do. Having entered into a company with 5 existing users its been hard to interrogate the system - but with help from [SENSITIVE CONTENT] I have been able to make it work for me and my role. The tutorials are also very helpful and these are easily locate don the website. Im still learning everyday about unleashed and what it can do .....

Minpunten

The Vision setting doesn't seem to read inventory very well - it can show sales figures but doesn't show inventory by unit so that's disappointing but I'm still working through it all and hope in 6 months time that I will be using the software to its full potential - I need more assistance with forecasting so that might need a add on package which I guess for cost purposes could be a con but I haven't quite got that far yet.

Geverifieerde reviewer
Totaalscore
  • Sector: Plastics en kunststoffen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Good for inventory, not so good for manufacturing

Beoordeeld op 22-11-2018

Pluspunten

The inventory management (the core of the software) is great. It enables easy management of sales, purchases, and control of stock.

Minpunten

The manufacturing side of the software (bill of materials etc) is not good. You can't relate a BOM to a sales order or a customer when you print out the BOM to be manufactured. The reporting side of the software is not good either - it's hard to get stock reports that include assembled items.

Geverifieerde reviewer
Totaalscore
  • Sector: Publiceren
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Good ERP software

Beoordeeld op 20-10-2021

We used the software to manage, store, ship, and process all the goods we have in our warehouses...

We used the software to manage, store, ship, and process all the goods we have in our warehouses across the country. The barcoding features helped us a lot in that.

Pluspunten

All the features related to barcoding: the software provide all what we need of them: Barcode scanning, printing and recognition and the RFID is a plus.

Minpunten

The lack of accounting; automatic billing and 3PL Management.

Overwogen alternatieven

Cin7 Omni en Finale Inventory

Redenen om voor Unleashed te kiezen

Clients request

Overgestapt van

Cin7 Core
Geverifieerde reviewer
Totaalscore
  • Sector: Filantropie
  • Bedrijfsgrootte: 2-10 werknemers
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Great software, not so great customer service

Beoordeeld op 20-2-2016

When I first signed up for a trial, everything went well. I received a phone call to discuss my...

When I first signed up for a trial, everything went well. I received a phone call to discuss my needs and things were generally going well. I work for a non-profit so a discount was required for us to afford Unleashed. They quoted us a price and we were pleased to continue down the path. However, after we received the quote, we have not heard back from them after several calls/emails. We're now looking for something similar that will meet our needs at our price point.

Pluspunten

Software is intuitive and flexible. Technical support was knowledgeable and helped us through our specific needs. iOS app is a plus.

Minpunten

Unresponsive sales team. iOS app only has sales order functionality.

Antwoord van The Access Group

Hi there,

We're sorry to hear you've not had the response you wanted, especially since it sounds like your experience with the software and with our company as an NGO has been overall quite positive. (As an aside, you are correct about our iPhone app; at this point it is strictly a sales app, but with the ability to check customer, product and inventory details on the go.)

We'd really like to give you the contact and support you need - could you get in contact with [email protected] or call us on one of our global phone numbers listed on www.unleashedsoftware.com and outline your concerns? We're sorry to have you let you down, and we'd very much like to rectify this with you and find out what occurred so we can improve our services in future.

Kind regards,
The Unleashed Team

Taryn
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to use but a few nit pick things to improve on.

Beoordeeld op 26-6-2018

Pluspunten

Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers.

Minpunten

Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask.

Frank
Totaalscore
  • Sector: Bouwmaterialen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent

Beoordeeld op 27-9-2017

Pluspunten

Unleashed looks really simple and clean on the dashboard area, but it actually covers all relevant functions from the very beginning steps of a business (Quote & purchase) to the final steps (Sales & returns). Every single functions are handy and easy to learn. The "Support" page are clear and helpful with both written and video instructions. Also, I have to say that the support team are highly experienced and helpful, problems and questions are able to solved effectively.

Minpunten

When entering the delivery address in a sales order, we have "address line 1 & 2" and "suburb" column. The address can be seen clearly on the invoice, but always missing the "suburb" area in the "packing list". For example, I enter "20 Starr Avenue" in "Address Line 1" and "North Plympton" in "Suburb" and leave the "Address Line 2" blank, it will only show "20 Starr Avenue" on the "Formal Packing List" with no suburb underneath. But the suburb will finally be seen on the Invoice. However, if I enter "North Plympton" in both "Address Line 2" and "Suburb", it can be seen on the Packing list, but will appear twice on the Invoice. It seems the only solution is to leave the "Suburb" area blank and always put the suburb name into the "Address Line 2"....Then, the "Suburb" column will turn out to be really useless.

Kelvin
Totaalscore
  • Sector: Import en export
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

The product improved with every upgrade Unleashed have created.

Beoordeeld op 6-1-2018

On-line operation, affordable cost, reliable solid performance

On-line operation, affordable cost, reliable solid performance

Pluspunten

The improvements to 'Customer Pricing' made a significant difference to the user experience. Coming away from spreadsheets for customer price records was a big step forward. Especially, being able to view all the 'Customer Pricing' on one screen.

Minpunten

'Customers' still needs further improvement in some areas. For example, to be able to view an expanded view of customer orders (past and current) when using the 'Orders' tab view in 'Customers'. Currently, obtaining details of a previous order is too lengthy a process while a customer is waiting on the telephone.